Afrihost Business Uncapped Feedback

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whatwhat said:
Like I said, my stream works perfectly on you 1Gb and one Gb Web Africa. On the business I have to restart it every minute or two.
Click to expand...

Please grab as much info as you can, our team will be able to run some checks on this.
 
AfriMan said:
Sounds like at least you've found a workable solution. Please also report this to the Critical Care team you've been working with (I'll also mention to them). This might help others experiencing similar problems :)
Click to expand...
No go it looks like. Switched back to my AH this afternoon. Fired up Netflix 20 mins ago and already had one buffer and one buffer with a stall rewiring a restart of the show.
So WA improved with the DNS change. AH remained broken):

I have given up with critical care. They have not done anything or reported anything.
 
Ok this is now getting out of hand. Youtube buffering 720p when months ago I could stream with large segments ahead and even 1080p.

This now needs to be fixed or you will shed customers quickly.

Can't watch this on 720p, nothing else on the line. https://www.youtube.com/watch?v=M4OX3kFw1pA&list=PLZLTS4u9M_2rHsPvtuAoyKFTL7m14mi3n

*edit Mybb trace added*

Tracing route to www.mybroadband.co.za [197.242.89.170]
over a maximum of 30 hops:

1 3 ms 3 ms 4 ms 192.168.2.1
2 11 ms 10 ms 10 ms 105-236-11-65-esr-lo.mtnbusiness.co.za [105.236.
11.65]
3 49 ms 52 ms 57 ms 41.181.221.214
4 53 ms 58 ms 55 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.118]
5 49 ms 46 ms 48 ms rb-dca-2.za--rb-cr-1.mtnns.net [196.44.31.122]
6 21 ms 21 ms 21 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95
]
7 21 ms 20 ms 20 ms jh-pr-1.za--jh-cr-2.za.mtnns.net [196.44.0.222]

8 * * * Request timed out.
9 75 ms 71 ms 115 ms CORE.GP-CN-HET-MEE-1.TO.GP-MR-VOD-MEE-1.DFA.P2P.
10G.za.africainx.net [41.84.12.151]
10 75 ms 72 ms 71 ms 41-66-132-246-f6.HET001-CPE-1-to-GP-CN-HET-MEE-1
.africainx.net [41.66.132.246]
11 76 ms 73 ms 70 ms core-access-switch1.jnb1.host-h.net [197.189.193
.1]
12 81 ms 72 ms 78 ms row-access-switch1-row3-4.jnb1.host-h.net [197.1
89.193.36]
13 44 ms 48 ms 44 ms 197.242.89.170

Trace complete.
 
Last edited:
Mike Smit said:
No go it looks like. Switched back to my AH this afternoon. Fired up Netflix 20 mins ago and already had one buffer and one buffer with a stall rewiring a restart of the show.
So WA improved with the DNS change. AH remained broken):

I have given up with critical care. They have not done anything or reported anything.
Click to expand...

Sorry to hear this is not working as expected. I did chat with the Critical Care agent you've been dealing with and he says he has been in contact with you by phone and email. I'll check in with him again regarding this :(
 
Kosmik said:
Ok this is now getting out of hand. Youtube buffering 720p when months ago I could stream with large segments ahead and even 1080p.

This now needs to be fixed or you will shed customers quickly.

Can't watch this on 720p, nothing else on the line. https://www.youtube.com/watch?v=M4OX3kFw1pA&list=PLZLTS4u9M_2rHsPvtuAoyKFTL7m14mi3n

*edit Mybb trace added*

Tracing route to www.mybroadband.co.za [197.242.89.170]
over a maximum of 30 hops:

1 3 ms 3 ms 4 ms 192.168.2.1
2 11 ms 10 ms 10 ms 105-236-11-65-esr-lo.mtnbusiness.co.za [105.236.
11.65]
3 49 ms 52 ms 57 ms 41.181.221.214
4 53 ms 58 ms 55 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.118]
5 49 ms 46 ms 48 ms rb-dca-2.za--rb-cr-1.mtnns.net [196.44.31.122]
6 21 ms 21 ms 21 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95
]
7 21 ms 20 ms 20 ms jh-pr-1.za--jh-cr-2.za.mtnns.net [196.44.0.222]

8 * * * Request timed out.
9 75 ms 71 ms 115 ms CORE.GP-CN-HET-MEE-1.TO.GP-MR-VOD-MEE-1.DFA.P2P.
10G.za.africainx.net [41.84.12.151]
10 75 ms 72 ms 71 ms 41-66-132-246-f6.HET001-CPE-1-to-GP-CN-HET-MEE-1
.africainx.net [41.66.132.246]
11 76 ms 73 ms 70 ms core-access-switch1.jnb1.host-h.net [197.189.193
.1]
12 81 ms 72 ms 78 ms row-access-switch1-row3-4.jnb1.host-h.net [197.1
89.193.36]
13 44 ms 48 ms 44 ms 197.242.89.170

Trace complete.
Click to expand...

I tested this video and it played pretty well for me, one very short buffer about 4 or 5 minutes in. But it depends on what line and speed you're testing on, and what throughput you are getting. I'm getting pretty much full throughput on my line on a capped account.
 
I reported an issue to both Afrihost and Hetzner this morning that we are getting huge packet loss between their two servers. It's been two hours and not a single response. As a business uncapped customer I expect better service.

Ping statistics for 197.189.218.144:
Packets: Sent = 856, Received = 644, Lost = 212 (24% loss),
Approximate round trip times in milli-seconds:
Minimum = 33ms, Maximum = 516ms, Average = 54ms

Tracing route to 197.189.218.144 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.2.254
2 6 ms 5 ms 6 ms 105-236-6-129-esr-lo.mtnbusiness.co.za [105.236.129]
3 76 ms 8 ms 8 ms 41.181.221.246
4 12 ms 7 ms 7 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.1.115]
5 9 ms 7 ms 13 ms jh-dca-2.za--qux-q.za.mtnbusiness.net [196.31.0.4]
6 13 ms 44 ms 22 ms 41.181.180.10
7 8 ms 8 ms 8 ms 196.44.0.72
8 * * * Request timed out.
9 34 ms * * core.gp-cn-het-mee-1.to.gp-mr-vod-mee-1.dfa.p210g.za.africainx.net [41.84.12.151]
10 * * 35 ms 41-66-132-246-f6.het001-cpe-1-to-gp-cn-het-mee.africainx.net [41.66.132.246]
11 35 ms 34 ms 35 ms core-access-switch1.jnb1.host-h.net [197.189.1.1]
12 35 ms 34 ms * row-access-switch1-row7-8.jnb1.host-h.net [19789.193.39]
13 34 ms 37 ms 34 ms 197.189.218.144

Trace complete.


We are not experiencing packet loss to any other IP range:

Pinging 41.221.0.33 with 32 bytes of data:
Reply from 41.221.0.33: bytes=32 time=9ms TTL=50
Reply from 41.221.0.33: bytes=32 time=11ms TTL=50
Reply from 41.221.0.33: bytes=32 time=10ms TTL=50
Reply from 41.221.0.33: bytes=32 time=10ms TTL=50
Reply from 41.221.0.33: bytes=32 time=10ms TTL=50
Reply from 41.221.0.33: bytes=32 time=10ms TTL=50
Reply from 41.221.0.33: bytes=32 time=46ms TTL=50
Reply from 41.221.0.33: bytes=32 time=11ms TTL=50

Ping statistics for 41.221.0.33:
Packets: Sent = 8, Received = 8, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 9ms, Maximum = 46ms, Average = 14ms
Control-C

Ping statistics for 196.41.123.115:
Packets: Sent = 5, Received = 5, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 29ms, Maximum = 31ms, Average = 29ms

Please investigate urgently.
 
Superspeed said:
I reported an issue to both Afrihost and Hetzner this morning that we are getting huge packet loss between their two servers. It's been two hours and not a single response. As a business uncapped customer I expect better service.

Ping statistics for 197.189.218.144:
Packets: Sent = 856, Received = 644, Lost = 212 (24% loss),
Approximate round trip times in milli-seconds:
Minimum = 33ms, Maximum = 516ms, Average = 54ms

Tracing route to 197.189.218.144 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.2.254
2 6 ms 5 ms 6 ms 105-236-6-129-esr-lo.mtnbusiness.co.za [105.236.129]
3 76 ms 8 ms 8 ms 41.181.221.246
4 12 ms 7 ms 7 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.1.115]
5 9 ms 7 ms 13 ms jh-dca-2.za--qux-q.za.mtnbusiness.net [196.31.0.4]
6 13 ms 44 ms 22 ms 41.181.180.10
7 8 ms 8 ms 8 ms 196.44.0.72
8 * * * Request timed out.
9 34 ms * * core.gp-cn-het-mee-1.to.gp-mr-vod-mee-1.dfa.p210g.za.africainx.net [41.84.12.151]
10 * * 35 ms 41-66-132-246-f6.het001-cpe-1-to-gp-cn-het-mee.africainx.net [41.66.132.246]
11 35 ms 34 ms 35 ms core-access-switch1.jnb1.host-h.net [197.189.1.1]
12 35 ms 34 ms * row-access-switch1-row7-8.jnb1.host-h.net [19789.193.39]
13 34 ms 37 ms 34 ms 197.189.218.144

Trace complete.


We are not experiencing packet loss to any other IP range:

Pinging 41.221.0.33 with 32 bytes of data:
Reply from 41.221.0.33: bytes=32 time=9ms TTL=50
Reply from 41.221.0.33: bytes=32 time=11ms TTL=50
Reply from 41.221.0.33: bytes=32 time=10ms TTL=50
Reply from 41.221.0.33: bytes=32 time=10ms TTL=50
Reply from 41.221.0.33: bytes=32 time=10ms TTL=50
Reply from 41.221.0.33: bytes=32 time=10ms TTL=50
Reply from 41.221.0.33: bytes=32 time=46ms TTL=50
Reply from 41.221.0.33: bytes=32 time=11ms TTL=50

Ping statistics for 41.221.0.33:
Packets: Sent = 8, Received = 8, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 9ms, Maximum = 46ms, Average = 14ms
Control-C

Ping statistics for 196.41.123.115:
Packets: Sent = 5, Received = 5, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 29ms, Maximum = 31ms, Average = 29ms

Please investigate urgently.
Click to expand...

Sorry about the delays here :(
Do you have the ticket ref# that I can follow up on? Can't see any issues on our end - can't be sure what's causing the issues here.
 
I can confirm bad packet loss to the above mentioned IP (20%). Same packet loss to MyBB. Minor packet loss (<5%) to a lot of other sites. I normally don't experience any packet loss at all.
 
Nuro said:
I can confirm bad packet loss to the above mentioned IP (20%). Same packet loss to MyBB. Minor packet loss (<5%) to a lot of other sites. I normally don't experience any packet loss at all.
Click to expand...

Could you paste any results here please? I'd like to check them out.
 
3749900809.png

Ping Test:

ping 197.242.144.102

64 bytes from 197.242.144.102: icmp_req=1 ttl=57 time=13 ms
Request timeout for icmp_seq 2
64 bytes from 197.242.144.102: icmp_req=3 ttl=57 time=12 ms
64 bytes from 197.242.144.102: icmp_req=4 ttl=57 time=13 ms
64 bytes from 197.242.144.102: icmp_req=5 ttl=57 time=18 ms


ping 8.8.8.8

64 bytes from 8.8.8.8: icmp_req=1 ttl=43 time=217 ms
Request timeout for icmp_seq 2
64 bytes from 8.8.8.8: icmp_req=3 ttl=43 time=216 ms
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5


Trace Test:

traceroute -n 197.242.144.102

1 192.168.0.1 1 ms 1 ms 1 ms
2 105.236.11.1 8 ms 9 ms 9 ms
3 41.181.178.6 14 ms 12 ms 13 ms
4 196.44.0.1 13 ms 13 ms 12 ms
5 196.44.31.9 13 ms 12 ms 12 ms
6 41.181.165.1 12 ms 12 ms 12 ms
7 196.44.31.9 13 ms 12 ms 14 ms
8 196.31.220.8 13 ms 12 ms 12 ms
9 196.31.63.2 13 ms
196.31.220.2 14 ms 14 ms
10 196.30.42.1 14 ms 13 ms 13 ms
11 197.242.144.1 13 ms 12 ms 13 ms


traceroute -n 8.8.8.8

1 192.168.0.1 1 ms 1 ms
2 105.236.11.1 9 ms 8 ms
3 41.181.178.7 13 ms 13 ms
4 196.44.0.1 14 ms 13 ms
5 196.44.31.9 13 ms 12 ms
6 41.181.165.1 14 ms 13 ms
7 196.44.31.1 210 ms 210 ms
8 Request timed out *
209.85.250.1 200 ms
9 8.8.8.8 216 ms
Request timed out *


DNS Test:

nslookup www.afrihost.com

Name: www.afrihost.com
Address: 197.242.144.102


nslookup www.google.com

Name: www.google.com
Address: 173.194.66.106
Name: www.google.com
Address: 173.194.66.104
Name: www.google.com
Address: 173.194.66.99
Name: www.google.com
Address: 173.194.66.105
Name: www.google.com
Address: 173.194.66.147
Name: www.google.com
Address: 173.194.66.103


nslookup thishouldfail.afrihost.com

** server can't find thisshouldfail.com: NXDOMAIN


This vid gets to 25 seconds and gets stuck (on 1080p setting). Refreshing a few times does not even work.
https://www.youtube.com/watch?v=xiERPVIEvSc

On 720p is does exactly the same. 25 seconds in, and stuck....
480p buffers like mad, and I have to leave it for at least 5 minutes to buffer finished before watching.

Nice, hey?
 
Bursty-dude said:
View attachment 148150

Ping Test:

ping 197.242.144.102

64 bytes from 197.242.144.102: icmp_req=1 ttl=57 time=13 ms
Request timeout for icmp_seq 2
64 bytes from 197.242.144.102: icmp_req=3 ttl=57 time=12 ms
64 bytes from 197.242.144.102: icmp_req=4 ttl=57 time=13 ms
64 bytes from 197.242.144.102: icmp_req=5 ttl=57 time=18 ms


ping 8.8.8.8

64 bytes from 8.8.8.8: icmp_req=1 ttl=43 time=217 ms
Request timeout for icmp_seq 2
64 bytes from 8.8.8.8: icmp_req=3 ttl=43 time=216 ms
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5


Trace Test:

traceroute -n 197.242.144.102

1 192.168.0.1 1 ms 1 ms 1 ms
2 105.236.11.1 8 ms 9 ms 9 ms
3 41.181.178.6 14 ms 12 ms 13 ms
4 196.44.0.1 13 ms 13 ms 12 ms
5 196.44.31.9 13 ms 12 ms 12 ms
6 41.181.165.1 12 ms 12 ms 12 ms
7 196.44.31.9 13 ms 12 ms 14 ms
8 196.31.220.8 13 ms 12 ms 12 ms
9 196.31.63.2 13 ms
196.31.220.2 14 ms 14 ms
10 196.30.42.1 14 ms 13 ms 13 ms
11 197.242.144.1 13 ms 12 ms 13 ms


traceroute -n 8.8.8.8

1 192.168.0.1 1 ms 1 ms
2 105.236.11.1 9 ms 8 ms
3 41.181.178.7 13 ms 13 ms
4 196.44.0.1 14 ms 13 ms
5 196.44.31.9 13 ms 12 ms
6 41.181.165.1 14 ms 13 ms
7 196.44.31.1 210 ms 210 ms
8 Request timed out *
209.85.250.1 200 ms
9 8.8.8.8 216 ms
Request timed out *


DNS Test:

nslookup www.afrihost.com

Name: www.afrihost.com
Address: 197.242.144.102


nslookup www.google.com

Name: www.google.com
Address: 173.194.66.106
Name: www.google.com
Address: 173.194.66.104
Name: www.google.com
Address: 173.194.66.99
Name: www.google.com
Address: 173.194.66.105
Name: www.google.com
Address: 173.194.66.147
Name: www.google.com
Address: 173.194.66.103


nslookup thishouldfail.afrihost.com

** server can't find thisshouldfail.com: NXDOMAIN


This vid gets to 25 seconds and gets stuck (on 1080p setting). Refreshing a few times does not even work.
https://www.youtube.com/watch?v=xiERPVIEvSc

On 720p is does exactly the same. 25 seconds in, and stuck....
480p buffers like mad, and I have to leave it for at least 5 minutes to buffer finished before watching.

Nice, hey?
Click to expand...

These results aren't looking too bad.
Is it 25 seconds on the dot it buffers? What DNS servers are you using?
 
AfriGuy said:
These results aren't looking too bad.
Is it 25 seconds on the dot it buffers? What DNS servers are you using?
Click to expand...

I know, all the test show very good results. Pity that trying to watch ANY streaming video from any source is akin to watching certain politicians flapping their gums and spewing drivel, makes me want to strangle someone.

Using the AH DNS settings on the router, and tried the Google DNS settings and nothing changes.
Almost every Youtube vid on 720p or 1080p settings gets to anywhere between 20 and 40 seconds and bombs out.
Been like this for over a month already...
 
Bursty-dude said:
I know, all the test show very good results. Pity that trying to watch ANY streaming video from any source is akin to watching certain politicians flapping their gums and spewing drivel, makes me want to strangle someone.

Using the AH DNS settings on the router, and tried the Google DNS settings and nothing changes.
Almost every Youtube vid on 720p or 1080p settings gets to anywhere between 20 and 40 seconds and bombs out.
Been like this for over a month already...
Click to expand...

Let's see if we can spot any changes, could you run a continuous ping while playing a YouTube video?
 
Bursty-dude said:
View attachment 148150

Ping Test:

ping 197.242.144.102

64 bytes from 197.242.144.102: icmp_req=1 ttl=57 time=13 ms
Request timeout for icmp_seq 2
64 bytes from 197.242.144.102: icmp_req=3 ttl=57 time=12 ms
64 bytes from 197.242.144.102: icmp_req=4 ttl=57 time=13 ms
64 bytes from 197.242.144.102: icmp_req=5 ttl=57 time=18 ms


ping 8.8.8.8

64 bytes from 8.8.8.8: icmp_req=1 ttl=43 time=217 ms
Request timeout for icmp_seq 2
64 bytes from 8.8.8.8: icmp_req=3 ttl=43 time=216 ms
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5


Trace Test:

traceroute -n 197.242.144.102

1 192.168.0.1 1 ms 1 ms 1 ms
2 105.236.11.1 8 ms 9 ms 9 ms
3 41.181.178.6 14 ms 12 ms 13 ms
4 196.44.0.1 13 ms 13 ms 12 ms
5 196.44.31.9 13 ms 12 ms 12 ms
6 41.181.165.1 12 ms 12 ms 12 ms
7 196.44.31.9 13 ms 12 ms 14 ms
8 196.31.220.8 13 ms 12 ms 12 ms
9 196.31.63.2 13 ms
196.31.220.2 14 ms 14 ms
10 196.30.42.1 14 ms 13 ms 13 ms
11 197.242.144.1 13 ms 12 ms 13 ms


traceroute -n 8.8.8.8

1 192.168.0.1 1 ms 1 ms
2 105.236.11.1 9 ms 8 ms
3 41.181.178.7 13 ms 13 ms
4 196.44.0.1 14 ms 13 ms
5 196.44.31.9 13 ms 12 ms
6 41.181.165.1 14 ms 13 ms
7 196.44.31.1 210 ms 210 ms
8 Request timed out *
209.85.250.1 200 ms
9 8.8.8.8 216 ms
Request timed out *


DNS Test:

nslookup www.afrihost.com

Name: www.afrihost.com
Address: 197.242.144.102


nslookup www.google.com

Name: www.google.com
Address: 173.194.66.106
Name: www.google.com
Address: 173.194.66.104
Name: www.google.com
Address: 173.194.66.99
Name: www.google.com
Address: 173.194.66.105
Name: www.google.com
Address: 173.194.66.147
Name: www.google.com
Address: 173.194.66.103


nslookup thishouldfail.afrihost.com

** server can't find thisshouldfail.com: NXDOMAIN


This vid gets to 25 seconds and gets stuck (on 1080p setting). Refreshing a few times does not even work.
https://www.youtube.com/watch?v=xiERPVIEvSc

On 720p is does exactly the same. 25 seconds in, and stuck....
480p buffers like mad, and I have to leave it for at least 5 minutes to buffer finished before watching.

Nice, hey?
Click to expand...

4mb line (not MTN tho)

Plays fine.

ah6.jpg
 
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