Afrihost Business Uncapped Feedback

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Getting nasty packet loss that's booting me out of D3 games. Running 2 ping windows one for local (mtn.co.za) and one for international (bbc.co.uk).
International is the only window I'm getting the issues on. Local seems perfect.
Something going on your guys end?
 
Rickster said:
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Got the same issue and international browsing is as slow as hell!! I'm in the South Cape Region!
 
Wassup guys, just a League of Legends player and the Afrihost guy that usually helps us out has stated there's severe international connectivity issues that they're trying to diagnose and fix so until they can fix it you will DC from any international servers around every 3 to 5min
 
League of Legends is lagging like hell. Please fix it for the love of christ. 270 ping vs Telkom's 196. -.-

EDIT: 320 now. Why on earth would I be paying this much damn money for such a ****ty service? Fix it. Been having this for nearly a week now (though it looked like it was apparently "due to my exchange" even though the exchange is just fine on test accounts and Telkom even said that the load on the exchange was just fine.
 
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I've had 5 days of useless internet. My account was suspended while the DEV team investigated. It was renabled 16 hours later - while still not working. Upon query I was told the DEV team did nothing to my account. My queries have been closed, I have been asked repeatedly to submit tests, and nothing has changed.


There is a problem, admitted by various staff members, yet nothing changes.
 
requiem said:
I've had 5 days of useless internet. My account was suspended while the DEV team investigated. It was renabled 16 hours later - while still not working. Upon query I was told the DEV team did nothing to my account. My queries have been closed, I have been asked repeatedly to submit tests, and nothing has changed.


There is a problem, admitted by various staff members, yet nothing changes.
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Ouch, that is ridiculous...I'm not happy at all with AH customer support, it's really quite terrible...If I have a problem, I ask the AH representatives on this forum to sort it out...
 
I have no less than 8 variations of the following line...

"
I apologize for the delayed response.Kindly note our development team will be looking into to it if they aren't already.Unfortunately there no other feedback than that but I can assure we will provide you with relevant feedback as soon as we have any.
"
 
Whole 2 weeks of racing practice for FSR, and my internet sees its arse 10 minutes before the race. WTF were you doing guys, fiddling with the wrong buttons again?

This is not acceptable.
 
Ho3n3r said:
Whole 2 weeks of racing practice for FSR, and my internet sees its arse 10 minutes before the race. WTF were you doing guys, fiddling with the wrong buttons again?

This is not acceptable.
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I'm sorry you had problems last night. We didn't touch anything on the network and demand has already dropped by then.

Did you run any tests last night?

You can inbox us your username and results.
 
requiem said:
I've had 5 days of useless internet. My account was suspended while the DEV team investigated. It was renabled 16 hours later - while still not working. Upon query I was told the DEV team did nothing to my account. My queries have been closed, I have been asked repeatedly to submit tests, and nothing has changed.


There is a problem, admitted by various staff members, yet nothing changes.
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I'm sorry you haven't had much luck with our support team. Can you inbox me your username and what problems you've been experiencing with your accounts. We'll try see what we can do for you.
 
JesseG said:
@Afriman, Afriguy, Afrigirl, please follow up with this, it's been 9 days since I have had any feedback, it almost seems as if your critical care department has given up on my problem, thanks
Ticket ID: MRU-768-13569
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Your concerns have been noted. I'm sorry you haven't had any feedback from us. You'll get an update today.
 
giggity said:
League of Legends is lagging like hell. Please fix it for the love of christ. 270 ping vs Telkom's 196. -.-

EDIT: 320 now. Why on earth would I be paying this much damn money for such a ****ty service? Fix it. Been having this for nearly a week now (though it looked like it was apparently "due to my exchange" even though the exchange is just fine on test accounts and Telkom even said that the load on the exchange was just fine.
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Hi. Unfortunately, I can't comment until I can see a traceroute or any other saix.net comparative tests. You can send those through via pm and we'll see what the next step is.
 
BrandOfRiva said:
Getting nasty packet loss that's booting me out of D3 games. Running 2 ping windows one for local (mtn.co.za) and one for international (bbc.co.uk).
International is the only window I'm getting the issues on. Local seems perfect.
Something going on your guys end?
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Morning. Sorry for the problems last night.

How is your international connection this morning? I'm going to need to to give my team more information so they can have a look. We didn't get notifications of a problem yesterday.
 
Mike Smit said:
You're not alone. Got nada my side too.

Wait.. I got a response - once. Telling me my connection was congested because of something in the southern Cape or something. Told them I was in JHB and never heard from them again.

I have given up. Got zero feedback on my account. Critical care not so critical it seems.
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I'm sorry you haven't had any feedback from the team. I've asked them to get in touch with you. It's my understanding that the last issue was resolved with a DNS change but the team will contact you.
 
Afrigirl said:
I'm sorry you had problems last night. We didn't touch anything on the network and demand has already dropped by then.

Did you run any tests last night?

You can inbox us your username and results.
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No. It was fine for weeks. No problems going onto servers and practicing every day. Then 10 minutes before the race, it sees its butt. Then just before the race end, it came back for good again.

Tests were fine after this. Not impressed at all, since this is a paid league and I now have to please explain to my team manager why I couldn't race, and for international standards, "my internet dropped" is not really a good enough explanation.
 
Ho3n3r said:
No. It was fine for weeks. No problems going onto servers and practicing every day. Then 10 minutes before the race, it sees its butt. Then just before the race end, it came back for good again.

Tests were fine after this. Not impressed at all, since this is a paid league and I now have to please explain to my team manager why I couldn't race, and for international standards, "my internet dropped" is not really a good enough explanation.
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Really sorry that you missed out here :(
Did you manage to grab any tests when you saw the issues though? It'll help us pinpoint where any potential issues are coming in.
 
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