That shouldn't be the case, you can have a fault logged for the voice portion of the line. We don't manage this, so we can't have the fault logged
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Afrihost Business Uncapped Feedback
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That shouldn't be the case, you can have a fault logged for the voice portion of the line. We don't manage this, so we can't have the fault logged
Ripstorm
Well-Known Member
Just got this sms:
"MTN is upgrading the network in your area to improve your broadband experience"
Is this the ADSL network or their mobile network?
"MTN is upgrading the network in your area to improve your broadband experience"
Is this the ADSL network or their mobile network?
Sounds like this is Mobile, not something that we've sent out.
Ripstorm
Well-Known Member
cortexenslaver
Senior Member
That shouldn't be the case, you can have a fault logged for the voice portion of the line. We don't manage this, so we can't have the fault logged
Nope... any fault with Telkom is logged on their system under the phone number... it does not matter whether it's for ADSL, or phone line, you cannot log more than one call/ticket on their system at a time. Freakboy's info is accurate, Telkom will not log another call for him until the AH call has been resolved. AH needs to escalate THEIR open ticket/call with Telkom to get a speedier resolution
Nope... any fault with Telkom is logged on their system under the phone number... it does not matter whether it's for ADSL, or phone line, you cannot log more than one call/ticket on their system at a time. Freakboy's info is accurate, Telkom will not log another call for him until the AH call has been resolved. AH needs to escalate THEIR open ticket/call with Telkom to get a speedier resolution
That's not the process from our end. While we can log/ escalate faults for the DSL line - Telkom simply close/ ignore faults for a voice line.
Ok but this still doesn't help to solve my problem. Phoned again and told them that the fault was logged by Afrihost for DSL but there is no dial tone now. Answer I got was sorry but they can't assist or log a new fault until the current one is resolved.
So now I'm screwed because my line is with Afrihost and sitting without internet because I can't log a fault!
Not sure how it works, but can't AH close the call so you can log a new one....
Also it may be a good idea to move your line back to telkom...
Bona Botse
A little insight goes a long way
Torrents being throttled to max 400kbps all day on a 4mb line. Is it supposed to be this bad?
cortexenslaver
Senior Member
You can escalate the fault you/AH has logged with Telkom as a "no service" call. They will then prioritise it.
Otherwise, AH needs to close the ticket they have logged with Telkom, inform the client, and he/she can then log a new "no service" call with Telkom.
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cortexenslaver
Senior Member
Agreed. I have my line with AH, but never log line faults with them. I contact Telkom directly - too many hoops to jump through and delays with AH. Always best to go straight to the source
Kosmik
Honorary Master
???
Getting 75kbps on a download, only one on the line? Something up with international?
Getting 75kbps on a download, only one on the line? Something up with international?
vaalpens
Well-Known Member
too lazy to read all the previous rage posts, is NNTP supposed to be slow/timing out in Centurion area ?
Agreed. I have my line with AH, but never log line faults with them. I contact Telkom directly - too many hoops to jump through and delays with AH. Always best to go straight to the source
Problem is I logged a speed problem with Afrihost on the 12 of Sept. They tried to blame the Apple updates at first, but then themselves logged a fault with Telkom on the 19th for slow access. I would have logged the problem myself if I knew it was (maybe) related to my line. But moving back sounds like a good idea.
Dear afrihost
Seems like I posted previously on this forum which I will edit after this.
You keep saying that they do not shape uncapped business accounts, but I am not convinced!
I am very frustrated and when I read this forum, I see that others are having EXACTLY the SAME issue!! Really Afrihost, how can so many people have EACTLY the SAME issue. I strongly believe you guys are now shaping uncapped business accounts and although I do not have proof, the amount of others experiencing the same issues, speaks volumes!
I believe you should rather be honest and say that you don't want people using P2P and any other protocol you might be shaping. My speeds and all the other peoples speeds on this site says there is something majorily wrong. It has been wrong for a while now and maybe there is nothing wrong, just stricter shaping or something!!
Really upset at the moment cause I feel like I am being lied to. Others here are getting abusive and I don't blame them because for several months we either don't have internet because of authentication issues or speeds are crappy because of Apple updates and heaven knows what.
It is really not fair. If you feel that we are being undercharged, then rather increase the pricing or something! But be honest!!
You owe it to us!
Seems like I posted previously on this forum which I will edit after this.
You keep saying that they do not shape uncapped business accounts, but I am not convinced!
I am very frustrated and when I read this forum, I see that others are having EXACTLY the SAME issue!! Really Afrihost, how can so many people have EACTLY the SAME issue. I strongly believe you guys are now shaping uncapped business accounts and although I do not have proof, the amount of others experiencing the same issues, speaks volumes!
I believe you should rather be honest and say that you don't want people using P2P and any other protocol you might be shaping. My speeds and all the other peoples speeds on this site says there is something majorily wrong. It has been wrong for a while now and maybe there is nothing wrong, just stricter shaping or something!!
Really upset at the moment cause I feel like I am being lied to. Others here are getting abusive and I don't blame them because for several months we either don't have internet because of authentication issues or speeds are crappy because of Apple updates and heaven knows what.
It is really not fair. If you feel that we are being undercharged, then rather increase the pricing or something! But be honest!!
You owe it to us!
CataclysmZA
Executive Member
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Share the love? What do you have to lose, really?
Ive just seen an ad for something called Crystal Web Broadband, their slogan is "looking for uncapped internet bliss?" I think it might be time to start looking at them or other ISPs to give me what they I want. I moved over to Afrihost cause they used to care, but it seems they no longer do!
I switched to Afrihost a week ago.I have not payed my first bill. What is the procedure to cancel? This afternoon in the middle of a full fledged trade, my communications just stopped working with Safex. Had to switch to 3G. Can't pay 400 bucks for a 2 meg uncapped business account that does not work. I was told by the helpdesk to switch off the business option in my settings. When the business settings are switched on I get no connection at all.
Oh, by the way - Durbanville, Cape Town. Same issues as the rest.
Oh, by the way - Durbanville, Cape Town. Same issues as the rest.
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Again, if you are not getting the service you are paying for just move to another ISP.
Posting on a forum and threatening to take your business elsewhere means nothing unless you actually do it.
Posting on a forum and threatening to take your business elsewhere means nothing unless you actually do it.
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