Afrihost Business Uncapped Feedback

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AfriMan said:
I understand your frustration but I don't think how we brand the product has any difference over how it operates. No company could offer a business product if the criteria is 0% failure rate. Unfortunately technology can sometimes fail :(
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Brand it as uncapped unshaped, and not a business product
 
AfriMan said:
We have done our best to communicate and share the information we have with our affected clients. We'll continue to post updates as the issue is investigated until we know that it has been resolved :(
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Sorry AfriMan. That is simply not true. It took me 5 days of trying every single day, multiple times just to be able to speak to one of your staff members, the reason apparently was since the mobile launch you were all flooded...
 
AfriMan said:
We have done our best to communicate and share the information we have with our affected clients. We'll continue to post updates as the issue is investigated until we know that it has been resolved :(
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I have received no sms' stating there is an issue.
 
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eddief1 said:
In my mind it is branded as a business account not for uptime guarantees but for the quality of bandwidth it delivers (unshaped etc.)
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then unshaped account, not business, business clients should get sms's when **** goes down.
 
froot said:
Adsl is a best effort service ;)
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Exactly, service is the key word here. An ADSL service consists of much more than simply the actual ADSL part from your house to the exchange, and it is all best effort, be it uptime or packet path, nothing is guaranteed.
 
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Of course, and if my food is served burned at a restaurant I don't complain because it's not the chef's fault. There are so many other factors... the condition of the oven, the quality of wine he was drinking the night before.
 
requiem said:
Sorry AfriMan. That is simply not true. It took me 5 days of trying every single day, multiple times just to be able to speak to one of your staff members, the reason apparently was since the mobile launch you were all flooded...
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I think we're talking about two different issues here. Getting through to support should definitely not take days or even hours, but we have posted on Facebook, Twitter and here on MyBB regarding the outage in the Cape.
 
AfriMan said:
Not being sarcastic at all. Just saying we did reach you to inform you of the issue, which was our intention. So I'm not sure why not receiving an SMS is an issue for you :(
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And what if I was not a MyBB member / nor twitter / Facebook?
 
jeanres said:
Sarcasm is not the way to deal with your clients.
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You obviously peed, you have been struggling with VoIP the whole afternoon, you missed some appointment or something, but why did you not simply change to a 1GB backup account, they like R29, most ISP's give them away for free actually, you could have saved yourself some stress by simply taking 5 mins to change router login. You frustrated, I'm frustrated but there are ways to avoid the headaches, if your business is THAT dependent on internet you should have a backup plan, 3G or something. We even have ADSL backup for our fibre lines, stuff like this happens, have an alternative if the net is so important to you.
 
eddief1 said:
You obviously peed, you have been struggling with VoIP the whole afternoon, you missed some appointment or something, but why did you not simply change to a 1GB backup account, they like R29, most ISP's give them away for free actually, you could have saved yourself some stress by simply taking 5 mins to change router login. You frustrated, I'm frustrated but there are ways to avoid the headaches, if your business is THAT dependent on internet you should have a backup plan, 3G or something. We even have ADSL backup for our fibre lines, stuff like this happens, have an alternative if the net is so important to you.
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Oh we don't have 3G here, only edge, I used my 1GB Mweb data for my first meeting, startup business cannot afford fibre nor backups in most cases. I have a backup 3G dongle, but it connects via edge and is of no use for VOIP.
 
jeanres said:
And what if I was not a MyBB member / nor twitter / Facebook?
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I'm really not sure how it helps to debate theoretically. Point is that you are, the job of us MyBB reps is to inform our clients here of what is happening and give them updates.
 
AfriMan said:
I'm really not sure how it helps to debate theoretically. Point is that you are, the job of us MyBB reps is to inform our clients here of what is happening and give them updates.
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Just an sms to say there is an outage.
 
jeanres said:
Oh we don't have 3G here, only edge, I used my 1GB Mweb data for my first meeting, startup business cannot afford fibre nor backups in most cases. I have a backup 3G dongle, but it connects via edge and is of no use for VOIP.
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I can understand that an outage of this magnitude and for this long has an impact on a small business, and I promise that we are sincerely sorry about that and we're doing everything in our power to minimise the impact on you.

Thats also why we entered the Mobile sphere, to be able to offer alternatives and ensure our clients have access to affordable backup services should there be a technical failure.
 
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