Afrihost Business Uncapped Feedback

[jeanres]

I honestly think there are massive issues at Afrihost at this point in time.

 

[PurSpyk!!]

Maybe we need to use Twitter, as they seem more active there

 

[jeanres]

I just want so ****ing person to call me

 

[blaaislaai]

No issues here. All going fullsteam at the moment.

 

[bullzeye.za]

How is your line performing at the moment?

 

[jeanres]

I can't even get thought to the call center was on hold 4 different calls for more than 20 minutes

 

[Hush9300]

4Mbps line?

If so, that is what my line used to perform at but now I struggle to reach 2.5Mbps.

 

[jeanres]

Ok my line is back to syncing at 10Mbps let see how long this last, and Afrihost don't come with "We did nothing!"

 

[jeanres]

Something is wrong and @Afriman you are not telling us.

http://speedtest.ookla.com/result/2363860154.png

 

[jeanres]

I wonder how my line just sorted it self out???

 

[jeanres]

From Cape Town to Cape Town

Last Result:
Download Speed: 454 kbps (56.8 KB/sec transfer rate)
Upload Speed: 779 kbps (97.4 KB/sec transfer rate)
Latency: 194 ms
30 October 2013 at 1:11:34 PM SAST

 

[jeanres]

From Cape Town to JHB

Last Result:
Download Speed: 1503 kbps (187.9 KB/sec transfer rate)
Upload Speed: 855 kbps (106.9 KB/sec transfer rate)
Latency: 51 ms
30 October 2013 at 1:13:26 PM SAST

 

[AfriGuy]

Sending PM's, and they never get respondee too, and as others have said, calling does not help, and online support is offline. Really this is extremely poor support. I have created various support tickets with the support ticket system, they also never get responded too.

If you try the online support and its offline, Agents are not available at this time. Please leave a message. Thank you. It prompts for a Subject, but were does one add a subject??

I think I speak for both AfriMan and myself - our PM inboxs are overflowing. We'll get to everyones PM's as soon as we possibly can.

 

[jeanres]

Why are they overflowing? because ether is **** happening on your network

 

[AfriMan]

Something is wrong and @Afriman you are not telling us.

http://speedtest.ookla.com/result/2363860154.png

Even if our network crashed completely - we can't affect your line sync.

The problem is on your line - I sent you a screenshot from Telkom's service portal.

 

[jeanres]

Even if our network crashed completely - we can't affect your line sync.

The problem is on your line - I sent you a screenshot from Telkom's service portal.

Please just get someone to call me, because obviously we are missing each other.

 

[AfriGuy]

Please just get someone to call me, because obviously we are missing each other.

You're in good hands with AfriMan, I'm sure he'll have this sorted out for you.

 

[Hush9300]

There is obviously an issue with my line because my SNR is now 21dB when it was 26dB this morning and 31dB yesterday...

 

[jeanres]

Ok so, there is lies and deception here, singed up for a 5GB Trail WA, and this is my results.

Cape Town

Last Result:
Download Speed: 8401 kbps (1050.1 KB/sec transfer rate)
Upload Speed: 860 kbps (107.5 KB/sec transfer rate)
Latency: 15 ms
30 October 2013 at 2:06:07 PM SAST

International

Last Result:
Download Speed: 5398 kbps (674.8 KB/sec transfer rate)
Upload Speed: 789 kbps (98.6 KB/sec transfer rate)
Latency: 164 ms
30 October 2013 at 2:07:01 PM SAST

JHB

Last Result:
Download Speed: 8304 kbps (1038 KB/sec transfer rate)
Upload Speed: 854 kbps (106.8 KB/sec transfer rate)
Latency: 46 ms
30 October 2013 at 2:08:00 PM SAST

So @Afriman, come again and tell me that my line is not syncing at 10Mbps, and tell me that its not your networks issue.

 

[jeanres]

Pie anyone?