Afrihost Business Uncapped Feedback

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jeanres said:
Ok so, there is lies and deception here, singed up for a 5GB Trail WA, and this is my results.

Cape Town

Last Result:
Download Speed: 8401 kbps (1050.1 KB/sec transfer rate)
Upload Speed: 860 kbps (107.5 KB/sec transfer rate)
Latency: 15 ms
30 October 2013 at 2:06:07 PM SAST

International

Last Result:
Download Speed: 5398 kbps (674.8 KB/sec transfer rate)
Upload Speed: 789 kbps (98.6 KB/sec transfer rate)
Latency: 164 ms
30 October 2013 at 2:07:01 PM SAST

JHB

Last Result:
Download Speed: 8304 kbps (1038 KB/sec transfer rate)
Upload Speed: 854 kbps (106.8 KB/sec transfer rate)
Latency: 46 ms
30 October 2013 at 2:08:00 PM SAST

So @Afriman, come again and tell me that my line is not syncing at 10Mbps, and tell me that its not your networks issue.
Click to expand...

AfriMan is having this looked into, I think it's best to wait for concrete answers from both him and our team.
 
Something is not so Ayoba today. Line seems to be peaking at around 1.5Mb of 2Mb. Not too bad but still a bit :wtf:
 
And its official Afrihost account is bonkers.

JHB

Last Result:
Download Speed: 1780 kbps (222.5 KB/sec transfer rate)
Upload Speed: 855 kbps (106.9 KB/sec transfer rate)
Latency: 47 ms
30 October 2013 at 2:24:56 PM SAST

International

Last Result:
Download Speed: 4259 kbps (532.4 KB/sec transfer rate)
Upload Speed: 827 kbps (103.4 KB/sec transfer rate)
Latency: 181 ms
30 October 2013 at 2:25:55 PM SAST

Cape Town

Last Result:
Download Speed: 69 kbps (8.6 KB/sec transfer rate)
Upload Speed: 663 kbps (82.9 KB/sec transfer rate)
Latency: 117 ms
30 October 2013 at 2:28:04 PM SAST

And yet I still don't deserve a phone call.
 
AfriGuy said:
We'll be in touch to look and have this sorted as soon as we possibly can.
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I will not hold my breath, afriman has been trying to assist but no one admits its an account fault, I have now proven this.

And I have work to do, but I cannot work with this internet, I am ssh'd into a server in the US most days and today I could not do any work because of this.

Also maybe I should be in touch with my debit order as soon as I possibly can.
 
Last edited:
jeanres said:
I will not hold my breath, afriman has been trying to assist but no one admits its an account fault, I have now proven this.

And I have work to do, but I cannot work with this internet, I am ssh'd into a server in the US most days and today I could not do any work because of this.

Also maybe I should be in touch with my debit order as soon as I possibly can.
Click to expand...

As I said, we'll do our best. We need to run some thorough investigations before coming to a concrete answer/ resolution here.
 
AfriGuy said:
Sorry about this :( What's your usual line speed?
Click to expand...

Normally runs 2Mb fine so nothing major. More an update than anything else. Line seems fine. Fixy button didn't change anything. Maybe an exchange messing somewhere :p
 
Afriman/AfriGuy

I am moving to a new house after November. I would like to know how do I cancel/pause my subscription untill I sort out my line at my new place? Chances are it may take telkom a month to set this all up so I wouldnt like to waste money on an ISP for no reason.
 
CrazYmonkeY159 said:
Afriman/AfriGuy

I am moving to a new house after November. I would like to know how do I cancel/pause my subscription untill I sort out my line at my new place? Chances are it may take telkom a month to set this all up so I wouldnt like to waste money on an ISP for no reason.
Click to expand...

I hope the moving of house goes smoothly!
You can pause the account via your ClientZone :)
 
AfriGuy said:
I hope the moving of house goes smoothly!
You can pause the account via your ClientZone :)
Click to expand...

I'm in the same boat in 2 weeks. Good thing I read this post otherwise I would've just cancelled my account. Thing is, I think Telkom will have to install a completely new line since there's nothing there, I fear how long it's going to take and how much it will cost.

For how long can I pause my account?

Oh and seems I'm in the Business thread, I'm on home uncapped.
 
vicv said:
I'm in the same boat in 2 weeks. Good thing I read this post otherwise I would've just cancelled my account. Thing is, I think Telkom will have to install a completely new line since there's nothing there, I fear how long it's going to take and how much it will cost.

For how long can I pause my account?

Oh and seems I'm in the Business thread, I'm on home uncapped.
Click to expand...

You can also pause your Home account :) It can be paused for up to 3 months.
 
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