Afrihost Business Uncapped Feedback

[AfriMan]

Is anyone able to stream anything from Twitch.tv?
For the past few months I haven't been able to watch a thing.
It works perfectly on my Telkom account :/

We've logged several tickets with Twitch directly, via MTN, and we've followed their directions to the letter. We've optimised our routing as best we can to direct to EU servers rather than US servers where we can.

From my own testing, I believe these issues are on their side

 

[AfriMan]

I think there is something wrong between the MTN Network and the Twitch Servers, but no-one really knows what? People are working on it though

As mentioned, we've logged several queries, and the guys at MTN have done pretty much everything possible from our side to optimise traffic from our side to their servers

 

[AfriMan]

There is definitely something wrong at the moment.
I am on a 6mb uncapped business profile and I cant even complete my speedtest.

Currently struggling at 0.03 according to speedtest.
I opened the account 30mins ago and so far not impressed at all!

Really sorry to hear that you're having such a terrible experience.

Drop me a PM, we'll see what can be done and if there are any other factors affecting your performance.

 

[AfriMan]

And this is why I love Afrihost. Projected usage of over 800gb, and the rep is rooting for me

Hey, what am I going to do with all that bandwidth?

 

[Fudzy]

Hey Guys

We just launched a new diagnostics app that I think will make everyone's lives a lot easier and make running tests for our support team 100 times easier.

Check it out here

http://www.afrihost.com/site/page/afrihost_network_test?src=socmed

Nice one! About time somebody picked up this initiative.

 

[AfriMan]

I did.. I then switched to my aunts 100gb capped with Afrihost.. This is going no where and my internet has been unusable for the last 5 days now.

I think it may be best to let our Critical Care team run with this until we get to a solution.

One way or another they will find a way to get the best way forward for you

 

[Bursty-dude]

I know this is a horrible experience. I'm confused though whether you feel this is a shaping issue now, or if this is due to the long term line issues you've been experiencing?

There has been no shaping according Clientzone, so I would say it is the line issue.

Edited to add: projected monthly usage is 212.8GB and it is definately not from a lack of trying.
Let's hope Hellscum can fix this line after 10 months of moaning.

 

[Slartibartfast]

Hi, does the 50% referral discount work on Business uncapped? if so can someone hook me up?

 

[Bursty-dude]

Telkom tech has dropped line speed down to 4Mb after phoning me earlier.
Seems to be OK, for now.

If it has to stay at 4Mb, so be it then. Fact remains that a year ago the line was perfectly stable at 10Mb.

 

[AfriGuy]

Telkom tech has dropped line speed down to 4Mb after phoning me earlier.
Seems to be OK, for now.

If it has to stay at 4Mb, so be it then. Fact remains that a year ago the line was perfectly stable at 10Mb.

The infrastructure can change with increasing load though, let's hope that your 4Mbps sync is more stable

 

[Bursty-dude]

The infrastructure can change with increasing load though, let's hope that your 4Mbps sync is more stable

One can only hope. I have already changed the package in Clientzone to a 4Mb one as this is no longer a 6Mb line.

 

[Vincent_Thorn]

Just tested my "Afrihost Business 2MB Unshaped Uncapped" line - results are sad. Any issues on the cable?

SAIX.NET:
Download Speed: 627 kbps (78.4 KB/sec transfer rate)
Upload Speed: 347 kbps (43.4 KB/sec transfer rate)
Latency: 841 ms
16 January 2014 15:23:46

 

[solsagan]

Just tested my "Afrihost Business 2MB Unshaped Uncapped" line - results are sad. Any issues on the cable?

SAIX.NET:
Download Speed: 627 kbps (78.4 KB/sec transfer rate)
Upload Speed: 347 kbps (43.4 KB/sec transfer rate)
Latency: 841 ms
16 January 2014 15:23:46

I'm on 10MB Business Uncapped:

http://www.speedtest.net/result/3235984857.png

http://www.speedtest.net/result/3235988825.png

 

[fragtion]

I'm on 10MB Business Uncapped:

http://www.speedtest.net/result/3235984857.png

http://www.speedtest.net/result/3235988825.png

Essentially no difference between Home and Business when it comes to international throughput - and to think of the price difference Could you maybe try test with another International server or two? Try London/Maidenhead in the UK, specifically, just avoid the crappy Namesco server

 

[JohnJuniorV3]

Just tested my "Afrihost Business 2MB Unshaped Uncapped" line - results are sad. Any issues on the cable?

SAIX.NET:
Download Speed: 627 kbps (78.4 KB/sec transfer rate)
Upload Speed: 347 kbps (43.4 KB/sec transfer rate)
Latency: 841 ms
16 January 2014 15:23:46

I'm on 2mb too. http://www.speedtest.net/my-result/i/738714625

 

[Zertop]

Just tested my "Afrihost Business 2MB Unshaped Uncapped" line - results are sad. Any issues on the cable?

SAIX.NET:
Download Speed: 627 kbps (78.4 KB/sec transfer rate)
Upload Speed: 347 kbps (43.4 KB/sec transfer rate)
Latency: 841 ms
16 January 2014 15:23:46

That ping looks shocking :/

 

[Necuno]

Nice one! About time somebody picked up this initiative.

Actually Zertop already made a tool for this. However it is most excellent that an ISP has finally done the same.

http://mybroadband.co.za/vb/showthread.php/576445-quot-Help-me-fix-my-internet-quot-report-tool

 

[Necuno]

Hey Guys

We just launched a new diagnostics app that I think will make everyone's lives a lot easier and make running tests for our support team 100 times easier.

Check it out here

http://www.afrihost.com/site/page/afrihost_network_test?src=socmed

Excellent work!

I would suggest that you also add single thread and multi thread download test.

 

[Fudzy]

Actually Zertop already made a tool for this. However it is most excellent that an ISP has finally done the same.

http://mybroadband.co.za/vb/showthread.php/576445-quot-Help-me-fix-my-internet-quot-report-tool

I haven't run the new tool, are they the same?

 

[Zertop]

I haven't run the new tool, are they the same?

Theirs is much nicer However, I think they should also include a download test - as it is good to see speeds etc