Afrihost Business Uncapped Feedback

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deathburst said:
Quick question, is it possible to download while gaming on the 2mb business uncapped?
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You should be able to run any services in tandem, we don't impose QoS on Business or Capped.

I do think it's a good idea to look at your own QoS, to make sure you don't end up contending on your own line and affecting priority services like browsing or gaming because you're downloading in the background :(
 
Ho3n3r said:
Line. And I know they have to wait for Telkom now, but this long without any feedback from either them or Telkom whatsoever, is ridiculous. I cannot believe we're being forced to accept this level of service in South Africa, as this is the norm.

Afrihost tempts you into having your line with them, as you get the bundle discount, but besides this, there is no good reason to have it with them, as a fault is logged with Telkom anyway, and then I need to start dealing with Telkom myself to get stuff sorted.

Why have the middle man, except saving the money? Maybe people should be warned more explicitly against this before signing up for bundles - transparency is key to good service.
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That's definitely not our intention, and as a company nearly 15 years into the game, we know that "take the money and run" is not an effective business model. Our aim is to give you as much feedback and transparency as possible throughout any process you initiate with us.

Line issues are very tricky, because ultimately your line always owned by Telkom and they are the only ones with physical access to your line and your exchange. We do aim to offer more than a discount, with value added services like "Fix My Line" and line tests, to give more information to our clients to empower them. We also aim to offer a more efficient service in fault logging and diagnosis. We do truly believe that there is value in the offering, or we would not make this offer to the general public :(
 
AfriMan said:
Sorry, did you send this to me on a PM?

Still catching up from the weekend, but will look out for it if you did :(
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Nope, I opened a ticket. It got "resolved". Apparently my exchange, which is VDSL capable, doesn't support anything over 4096kbps.

Side note: support.afrihost.com isn't going to the newer site anymore, so I can't reply to my ticket. I can't find it on the old one either. Is anyone able to get there?
 
Kwerty said:
Nope, I opened a ticket. It got "resolved". Apparently my exchange, which is VDSL capable, doesn't support anything over 4096kbps.

Side note: support.afrihost.com isn't going to the newer site anymore, so I can't reply to my ticket. I can't find it on the old one either. Is anyone able to get there?
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Okay, make your your router and adsl line is set to adsl2+, and not gmt
 
AfriMan said:
Thanks for this post. This is exactly why we moved away from punitive throttling and shaping, because it's so difficult for a client to figure out how to "get out of jail".

When we researched how overseas ISPs do it, we found that they use the demand based shaping system over punitive measures as it ultimately utilises resources more efficiently, and client ultimately get a better experience.
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I still don't agree with this philosophy, because I can bet you that overseas ISP's don't have to wait 3 months for IPC upgrade, and can do this quickly, ensuring a "better experience". Here in africa, when you run out of capacity, we sit, and sit and sit and sit. Look at TI, and AH home uncapped up north.
 
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Hello, Afrihost guys!
I feel more and more that Afrihost promises more than they could do. From start I had "normal" 1Mbit line, which NEVER EVER worked at proper speed - instead or 120KB/s I had around 30-40. Of course, money was taken in full and I feel cheated: AH should never advert speed they cannot support! Or at least warn that "real speed" is 1/3 of theoretical.
After A LOT of my complains AH employee persuaded me that "business" account has no issues at all. (guess who pays for "business account" happiness!) I said "OK, let's do it 2Mbit/business uncapped". Now I pay ~R500 and know what? NOTHING is changed! Sometime it's more-less acceptable 200KB/s, but long periods I sit again on 30-40KB/s (and even this speed is unstable). What the hell you selling, AH? Do you understand that 10Mbit line CANNOT be shared by 10000 users?? So despite the money we pay, WE DONT RECEIVE proper level of service! And every my complain to AH replied with the same BS: "restart modem"! Guys, are you overwatching "IT crowd"?? My modem is OK, your capacity is not OK! Sit and do math how many users you service and are you able to provide service we paid for. Again, with every speed drop I feel I pay to the wrong guys - you just sit on the same old lines and calm down users, while nothing is changed in quality terms.
What NEXT promise you wanna spread?

PS
My acc: A09176310 - check how many times I write to support - it's too much to name your company "best ISP".
 
Zertop said:
Okay, make your your router and adsl line is set to adsl2+, and not gmt
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How would this in any way change what AH sees on Telkom's line checker?


Kwerty said:
Side note: support.afrihost.com isn't going to the newer site anymore, so I can't reply to my ticket. I can't find it on the old one either. Is anyone able to get there?
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Scratch that. Tried on a different PC and it's working now.
 
Vincent_Thorn said:
Hello, Afrihost guys!
I feel more and more that Afrihost promises more than they could do. From start I had "normal" 1Mbit line, which NEVER EVER worked at proper speed - instead or 120KB/s I had around 30-40. Of course, money was taken in full and I feel cheated: AH should never advert speed they cannot support! Or at least warn that "real speed" is 1/3 of theoretical.
After A LOT of my complains AH employee persuaded me that "business" account has no issues at all. (guess who pays for "business account" happiness!) I said "OK, let's do it 2Mbit/business uncapped". Now I pay ~R500 and know what? NOTHING is changed! Sometime it's more-less acceptable 200KB/s, but long periods I sit again on 30-40KB/s (and even this speed is unstable). What the hell you selling, AH? Do you understand that 10Mbit line CANNOT be shared by 10000 users?? So despite the money we pay, WE DONT RECEIVE proper level of service! And every my complain to AH replied with the same BS: "restart modem"! Guys, are you overwatching "IT crowd"?? My modem is OK, your capacity is not OK! Sit and do math how many users you service and are you able to provide service we paid for. Again, with every speed drop I feel I pay to the wrong guys - you just sit on the same old lines and calm down users, while nothing is changed in quality terms.
What NEXT promise you wanna spread?

PS
My acc: A09176310 - check how many times I write to support - it's too much to name your company "best ISP".
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Try with a capped account or another ISP and if you still have issues, then the problem isn't with AH but with telkom (line issue or congested exchange, and seeing you say it happens certain times only then I would say exchange which is bad news as that is a lucky packet in how long that will take to fix - PM TelkomZA).
 
Thanks Afriman and Afrihost for solving my odd problem mentioned earlier it works 100% now again!
 
Zertop said:
Oh? Wait... Really? I was always under the impression that the max sync was 4? Well... Apparently you learn (well, change your understanding of) something every day :D
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Yes, it's 8 in the first world, here telkom only go up to 4. I'm stuck on a g.dmt mini-dslam and have asked everyone if I can go faster, TelkomZA included. Answer is no.
 
wingnut771 said:
Yes, it's 8 in the first world, here telkom only go up to 4. I'm stuck on a g.dmt mini-dslam and have asked everyone if I can go faster, TelkomZA included. Answer is no.
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Well of course it is. Only the country that can lose a satellite could manage that :D
 
Cape Town IPC

Is there something up with the Cape Town IPC again? Getting extremely high latency after exchange? 10MB business uncapped.
Code: 
HOST: entropy                                            Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- 10.0.2.2                                            0.0%    10    1.6   1.3   1.0   1.6   0.2
  2.|-- 105-236-5-193-esr-lo.mtnbusiness.co.za              0.0%    10   19.7  21.2  18.7  30.9   3.6
  3.|-- 41.181.51.182                                       0.0%    10  351.1 349.7 301.6 501.0  56.5
  4.|-- tb-dca-2.za--qux-c.za.mtnbusiness.net               0.0%    10  402.3 400.7 366.7 497.6  37.3
  5.|-- compj-cpt-1.mtnns.net                               0.0%    10  332.7 339.0 303.1 396.9  27.3
  6.|-- ct-cr-2.za--tb-cr-1.za.mtnns.net                    0.0%    10  327.3 340.4 307.1 432.1  36.4
  7.|-- rb-cr-1.za--ct-cr-2.za.mtnns.net                    0.0%    10  431.3 410.7 381.9 434.1  16.4
  8.|-- jh-dca-2.za--jh-cr-1.za-a.mtnns.net                10.0%    10  486.7 424.2 319.7 504.2  80.8
    |  `|-- 196.44.31.97
  9.|-- 196.31.220.10                                      10.0%    10  486.7 466.8 392.6 518.6  50.1
    |  `|-- 196.31.220.12
    |   |-- 196.30.1.53
    |   |-- 196.30.1.39
 10.|-- tengigabitethernet1-1.gw21.jnb6.za.mtnbusiness.net 10.0%    10  372.6 369.1 322.7 510.1  55.7
    |  `|-- 196.31.220.27
 11.|-- tengigabitethernet5-2.hr15.jnb6.za.mtnbusiness.net 10.0%    10  371.3 352.4 324.6 381.2  19.7
 12.|-- cms-gm.afrihost.com                                10.0%    10  374.0 355.1 328.9 393.0  21.5
 
solsagan said:
Is there something up with the Cape Town IPC again? Getting extremely high latency after exchange? 10MB business uncapped.
Code: 
HOST: entropy                                            Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- 10.0.2.2                                            0.0%    10    1.6   1.3   1.0   1.6   0.2
  2.|-- 105-236-5-193-esr-lo.mtnbusiness.co.za              0.0%    10   19.7  21.2  18.7  30.9   3.6
  3.|-- 41.181.51.182                                       0.0%    10  351.1 349.7 301.6 501.0  56.5
  4.|-- tb-dca-2.za--qux-c.za.mtnbusiness.net               0.0%    10  402.3 400.7 366.7 497.6  37.3
  5.|-- compj-cpt-1.mtnns.net                               0.0%    10  332.7 339.0 303.1 396.9  27.3
  6.|-- ct-cr-2.za--tb-cr-1.za.mtnns.net                    0.0%    10  327.3 340.4 307.1 432.1  36.4
  7.|-- rb-cr-1.za--ct-cr-2.za.mtnns.net                    0.0%    10  431.3 410.7 381.9 434.1  16.4
  8.|-- jh-dca-2.za--jh-cr-1.za-a.mtnns.net                10.0%    10  486.7 424.2 319.7 504.2  80.8
    |  `|-- 196.44.31.97
  9.|-- 196.31.220.10                                      10.0%    10  486.7 466.8 392.6 518.6  50.1
    |  `|-- 196.31.220.12
    |   |-- 196.30.1.53
    |   |-- 196.30.1.39
 10.|-- tengigabitethernet1-1.gw21.jnb6.za.mtnbusiness.net 10.0%    10  372.6 369.1 322.7 510.1  55.7
    |  `|-- 196.31.220.27
 11.|-- tengigabitethernet5-2.hr15.jnb6.za.mtnbusiness.net 10.0%    10  371.3 352.4 324.6 381.2  19.7
 12.|-- cms-gm.afrihost.com                                10.0%    10  374.0 355.1 328.9 393.0  21.5
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Yip, very slow speeds and high latency on my 6MB Business.

Last Result:
Download Speed: 309 kbps (38.6 KB/sec transfer rate)
Upload Speed: 192 kbps (24 KB/sec transfer rate)
Latency: 481 ms
Tuesday, January 21, 2014 8:16:09 AM
 
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