Afrihost Business Uncapped Feedback

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Still getting great speeds!

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Speed_zps23922d47.png
 
I'm getting bad speeds on my 2meg business account (note I'm on a 4meg line)

http://www.speedtest.net/my-result/3360308754

Speeds on my 10 GIG Capped account (also AH)

http://www.speedtest.net/my-result/3360354660

tracert to google (on Capped account)

1 1 ms 1 ms 1 ms 10.0.0.2
2 54 ms 53 ms 60 ms 105-236-5-65-esr-lo.mtnbusiness.co.za [105.236.5.65]
3 31 ms 34 ms 45 ms ipc-send-tb-3a.mtnbusiness.net [41.181.53.214]
4 87 ms 96 ms 90 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
5 85 ms 84 ms 68 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 220 ms 247 ms 238 ms ls-cr-2--tb-cr-1.uk-b.mtnns.net [196.44.31.113]
7 249 ms * 207 ms am-cr-1.nl--ls-cr-2.uk-a.mtnns.net [196.44.31.183]
8 196 ms 186 ms 211 ms am-tpr-1.nl--am-cr-1.nl-a.mtn.net [209.212.111.141]
9 223 ms 220 ms 216 ms core2.ams.net.google.com [195.69.145.100]
10 263 ms 319 ms * 209.85.254.90
11 227 ms 178 ms 223 ms 72.14.238.153
12 231 ms 215 ms * 209.85.240.29
13 221 ms 226 ms 218 ms 209.85.244.241
14 225 ms 207 ms 225 ms 209.85.253.31
15 * 218 ms 243 ms lhr14s19-in-f5.1e100.net [173.194.34.69]

Trace complete.
Click to expand...

tracert to google capped account

Tracing route to google.com [173.194.34.98]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 73 ms 88 ms * 105-236-5-65-esr-lo.mtnbusiness.co.za [105.236.5.65]
3 72 ms 73 ms 113 ms ipc-send-tb-3a.mtnbusiness.net [41.181.53.214]
4 76 ms 69 ms 71 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
5 38 ms 30 ms 30 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 217 ms 234 ms 232 ms ls-cr-2--tb-cr-1.uk-b.mtnns.net [196.44.31.113]
7 * 206 ms 229 ms am-cr-1.nl--ls-cr-2.uk-a.mtnns.net [196.44.31.183]
8 224 ms 242 ms * am-tpr-1.nl--am-cr-1.nl-a.mtn.net [209.212.111.141]
9 262 ms 235 ms 176 ms core2.ams.net.google.com [195.69.145.100]
10 235 ms 262 ms 283 ms 209.85.254.95
11 241 ms 225 ms 223 ms 72.14.238.69
12 189 ms 237 ms 218 ms 209.85.243.32
13 216 ms 222 ms * 209.85.253.197
14 244 ms 235 ms 283 ms 209.85.253.47
15 230 ms 220 ms 229 ms lhr14s20-in-f2.1e100.net [173.194.34.98]

Trace complete.
Click to expand...

Not sure what to do or what the problem may be, even though my tracerts are not good, I have had worse with better line performance. Even simple browsing is really slow never mind YouTube and other rich media sites. Neither my 2meg business uncapped account nor my 10GB capped account go over 1meg speed and I'm on a relatively stable 2meg line

Line Stats DOWN UP
SNR Margin 13.4dB 14.0db
Attenuation 36.5db 21.5db
Attainable 9056kbps 812kbps
Rate 4096kbps 512kbps

Is it my line that's problematic?
 
Last edited:
I'm giving them till the end of today to respond to either of my emails, thereafter
Satisfaction Guaranteed
You have 60 days from signup to get DOUBLE your money back if you are not completely happy with our products and outstanding client service.
Click to expand...

What service?

Industry Leading Service
Our friendly, competent support staff is available 24/7. You never have to worry about someone being available to assist you should you need it.
Click to expand...

Really, where are they?
 
Their head of support is away on leave in Texas. Part of a steady decline in AH quality I have experienced. Try mailing Gian.
 
savage said:
7 days now.... STILL waiting for one single update and/or acknowledgement from AH on my support ticket.
Click to expand...

Sincerely sorry about the wait, you definitely shouldn't see such a long wait for a ticket :(
Please PM me the ref# so I can do some digging on this for you.
 
CrazYmonkeY159 said:
I'm getting bad speeds on my 2meg business account (note I'm on a 4meg line)

http://www.speedtest.net/my-result/3360308754

Speeds on my 10 GIG Capped account (also AH)

http://www.speedtest.net/my-result/3360354660

tracert to google (on Capped account)



tracert to google capped account



Not sure what to do or what the problem may be, even though my tracerts are not good, I have had worse with better line performance. Even simple browsing is really slow never mind YouTube and other rich media sites. Neither my 2meg business uncapped account nor my 10GB capped account go over 1meg speed and I'm on a relatively stable 2meg line

Line Stats DOWN UP
SNR Margin 13.4dB 14.0db
Attenuation 36.5db 21.5db
Attainable 9056kbps 812kbps
Rate 4096kbps 512kbps

Is it my line that's problematic?
Click to expand...

Your latency on the exchange looks to be a bit high and inconsistent :( Could point to an issue on the line at this stage.
PM me and we'll run though a few more troubleshooting options.
 
Taranis said:
Their head of support is away on leave in Texas. Part of a steady decline in AH quality I have experienced. Try mailing Gian.
Click to expand...

Not at all, we're bringing more staff on board very soon and will only go from strength to strength from here :)
 
Seems like this is another Telkom type support environment, no response on cancellation and refund from accounts, no response to support ticket, and no response from support email.

I'm tempted to cancel the Afrihost Mobile as well with this type of service.
 
AfriGuy said:
Not at all, we're bringing more staff on board very soon and will only go from strength to strength from here :)
Click to expand...
We're getting more staff soon.
We're getting more bandwidth soon.
We're announcing new pricing soon.

Meanwhile we are paying now, not soon!
 
AfriGuy said:
.
Click to expand...

A simple deduction: Problems in PE/CT

xrapidx said:
Seems like this is another Telkom type support environment, no response on cancellation and refund from accounts, no response to support ticket, and no response from support email.

I'm tempted to cancel the Afrihost Mobile as well with this type of service.
Click to expand...

Not quite what I've experienced. Perhaps all support is up in JHB with the "working dsl" :p
 
xrapidx said:
Seems like this is another Telkom type support environment, no response on cancellation and refund from accounts, no response to support ticket, and no response from support email.

I'm tempted to cancel the Afrihost Mobile as well with this type of service.
Click to expand...

Please PM me a ticket ref# that I can follow up on for you.
 
Taranis said:
We're getting more staff soon.
We're getting more bandwidth soon.
We're announcing new pricing soon.

Meanwhile we are paying now, not soon!
Click to expand...

I know it seems like things aren't all 100% now, I can promise you we're doing our best. Gian and the team are always working hard on improving wherever possible.
 
AfriGuy said:
I know it seems like things aren't all 100% now, I can promise you we're doing our best. Gian and the team are always working hard on improving wherever possible.
Click to expand...

Is it possible to share anything more than lip service as assurance of this?
 
AfriGuy said:
I know it seems like things aren't all 100% now, I can promise you we're doing our best. Gian and the team are always working hard on improving wherever possible.
Click to expand...
My cousin was also doing his "best" at school, but he got a D.
 
Fudzy said:
Is it possible to share anything more than lip service as assurance of this?
Click to expand...

Not quite sure I follow?
We're also been very up front about what's happening from our end - even if we can't always give you guys an exact date on when things will be implemented.

What type of info are you looking for? I'll do my best to go into as much detail as I possibly can from my end.
 
I have now submitted a claim via their guarantee process, which at least issues a ticket number.

It's really disappointing that their service is such a let down, I think they have the potential of a pretty good product, but the support process might as well be non-existent, I wonder what people without access to this forum do?
 
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