We'll keep following up and confirming with them. If there is any change, we'll keep the forum up to date on those.
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Afrihost Business Uncapped Feedback
- Thread starter Lino
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We'll keep following up and confirming with them. If there is any change, we'll keep the forum up to date on those.
Bona Botse
A little insight goes a long way
True. The moment the IPC issue affects me, I'm out.
Even though Gian is likely a shareholder. He really should resign. You can blame Telkom, MTN or whoever else you'd like to, the reality is that under his leadership the company has, in recent times, failed to deliver for customers. He has essentially run the business into the ground. It is completely pointless to look at the past. The reality is that, at this very moment, the company is on its knees!
I think that's a bit over the top. I can understand that this is upsetting, but this is not at all a reflection on Gian's leadership - there would be no Afrihost without him. And we rely on Gian to help us overcome hurdles like this - because there are very few people in this country who understand client service like Gian.
Gian and our other directors have honestly done everything possible from our side to push Telkom and to get commitments and confirmations. I don't think any CEO could be doing more on behalf of their clients.
Hummercellc
Expert Member
Whats up with the Afrihost website?
Can't access it?
Can't access it?
Looney
Executive Member
Really? How about refunds?
Bona Botse
A little insight goes a long way
Fine on my side. Nice big GREEN status and all.
savage
Expert Member
Wow really? That's great. So while we wait for "Telkom" to "deliver" the mysterious IPC capacity that just never materializes - why not get Gian who understands client service like only a very few other people in this country to issue refunds, stop billing your customers, and stop signing up new ones? The few that understand customer service like Gian must not have heard of customer dissatisfaction before...
Apparently you've done too much "fighting telkom", and NOTHING looking after your customers! Sounds to me more like bend over and take it from Telkom, whilst you sit idling as if it's business as usual and nothing is wrong!
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Fudzy
Guest
The service would have had to stop completely for that to really be accetable outside of the 30 day warranty period surely?
I think we've been through that several times.
savage
Expert Member
Yes - because your responces remains vague, and unacceptable!
Just say no, I know you want too.
Works fine on my side - but we did have some small changes rolled out at some point today.
Gatecrasher
Executive Member
- Joined
- Jan 11, 2005
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- 6,728
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We have. Afrihost have not. The last person who really pressed you on that got cancelled.
I don't think that is completely fair...
Afrihost has some of the cheapest "Business accounts" available in South Africa.
Anyone who disagrees with this statement should immediately STOP READING and cancel their Afrihost account and move to that company...
If you are taking a bundled account, you are getting an additional discount on the line! I'm sure you were laughing at all the guys who had their lines with Telkom. Now that you don't get the same benefit as capped customers you throw your toys out the cot like spoiled little brats, even when Afrihost give you a mystery bonus (which they have done numerous times)
And for the guys who say they run their small business on the business account... Any TRUE business man knows you need redundancy. You need to be able to setup things to work with SLA's etc to ensure you aren't down for long. So stop being a cheapskate buying the Afrihost Business account for between R500 and R5500 less than a Diginet/Fibre connection which comes with an SLA.
You cant run an Online business unaffected on a best effort service. It just isn't going to work. Otherwise, you have to accept that there will be issues and you need to live with them.
Now for Afrihost.
You know Telkom is useless when it comes to making promises. Perhaps you guys can find someone already in Telkom that is responsible for IPC upgrades etc and get him onto your payroll? Give him the motivation to get MTN's IPC up and running quicker!
I believe that you told us that you ordered the capacity last year December? If so, then this is truly horrible service from Telkom. However, there are other options you could have done, such as putting up a letter on the site saying that the new accounts will be limited until the new capacity has landed, but if the customer leaves their details, they will get the first month on Afrihost (a free trial if you will), that way, you will still gain the customer, but not put your already strained network under additional pressure.
Taking on new signups could still happen, but then you would have to tell them somewhere when signing up that you are currently experiencing high volumes of internet traffic and the network currently cant handle it, but you are at least informing would-be customers of the impending upgrades.
Anyway, this is your business, I just put forward the ideas... Use them, dont use them...
Good luck with the impeding upgrade.
//Disclaimer: I am an Afrihost client, and remain one. I have additional accounts should the need arise, or if I cant use Afrihosts services for any reason, which to date hasnt happened.
Chevron
Serial breaker of phones
I reckon if the service 20% over subscribed, a 20% discount could apply.
I've seen other companies selling accounts on a limited basis. Even putting "Sold Out" notices when they are fully subscribed. Maybe Afrihost can follow suit.
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Fudzy
Guest
How do you prove that on a best effort network?
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