Afrihost Business Uncapped Feedback

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savage said:
How many more times must this be said? People aren't leaving because they cannot get their money back! The money back guarantee is ONLY APPLICABLE ON THE FIRST 60 DAYS! The long term supporters (those that are ACTUALLY loyal) that wants to leave, are SCREWED becaues Afrihost does not want to give them their money back!

I've asked NUMERIOUS TIMES, how does a customer get a refund that has been a client for more than 60 days.... ZIP, ZERO, NUDDA responce... I said it before, I'll say it again. Issue refunds, and this entire thing goes away!
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Why can't you demand a refund after jumping ship?
 
efitol said:
I think that people aren't jumping ship because they think that if other people leave then the network will return to its glory days. So now we have ourselves a good old-fashioned holdout.
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I know some people think this is talking about "feelings" - but I believe the truth is that we've established a relationship of trust with most of our clients. They trust that we are giving them all the facts at our disposal, and they trust that we will make sure our clients always win in the end - as we've done many times in the past. And we trust our clients to support us and be there to catch us when we take risks to provide the best service.
 
AfriMan said:
I know some people think this is talking about "feelings" - but I believe the truth is that we've established a relationship of trust with most of our clients. They trust that we are giving them all the facts at our disposal, and they trust that we will make sure our clients always win in the end - as we've done many times in the past. And we trust our clients to support us and be there to catch us when we take risks to provide the best service.
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Most is a overstatement, I would say some.... there are many people here that think otherwise. Please elaborate what your understanding of a relationship is.

I would like to know why wingnut771 still has his account after calling your company vindictive....

But I guess I will never get a reply about this Afriman?

I guess you don't have his client details on your spreadsheet, as he never gave you his details via pm.
 
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savage said:
Why are you presuming that I haven't? That's irrelavent.
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Well you responded to my post about why people aren't leaving. You said they're not leaving because they want refunds. So I asked, why can't they demand the refunds after jumping ship?
 
@Afri*; 'Still hoping everything is fixed by the 18th, but let's say it isn't... It doesn't make sense to pay for a service that isn't working for me in the short term. 'Don't want to jump ship just yet; what happens when I pause my service? Only data is affected, right (so I can still use my line, which is with AH)? And I don't get billed for it, from the 1st of the month (by when would I need to pause in Client Zone?)? Can I re-activate mid-month and pay pro-rata? Are there any repercussions (as with claiming a double money back guarantee)?
 
cerebos said:
@Afri*; 'Still hoping everything is fixed by the 18th, but let's say it isn't... It doesn't make sense to pay for a service that isn't working for me in the short term. 'Don't want to jump ship just yet; what happens when I pause my service? Only data is affected, right (so I can still use my line, which is with AH)? And I don't get billed for it, from the 1st of the month (by when would I need to pause in Client Zone?)? Can I re-activate mid-month and pay pro-rata? Are there any repercussions (as with claiming a double money back guarantee)?
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Yes, you can pause and then you would only pay for your line in that case - and there are no restrictions placed on your line at all.

If you re-activate your account, it should recalculate charges for pro-rata billing and activate service accordingly.
 
AfriMan said:
Yes, you can pause and then you would only pay for your line in that case - and there are no restrictions placed on your line at all.

If you re-activate your account, it should recalculate charges for pro-rata billing and activate service accordingly.
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ty! :)
 
savage said:
How many more times must this be said? People aren't leaving because they cannot get their money back! The money back guarantee is ONLY APPLICABLE ON THE FIRST 60 DAYS! The long term supporters (those that are ACTUALLY loyal) that wants to leave, are SCREWED becaues Afrihost does not want to give them their money back!

I've asked NUMERIOUS TIMES, how does a customer get a refund that has been a client for more than 60 days.... ZIP, ZERO, NUDDA responce... I said it before, I'll say it again. Issue refunds, and this entire thing goes away!
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This is one of the dumbest things I have read in a long time

You're basically upset about something that was never promised to you. People like you are the worst kind of clients.
 
Archer said:
This is one of the dumbest things I have read in a long time

You're basically upset about something that was never promised to you. People like you are the worst kind of clients.
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What because he wants a refund? Actually dude you are one of the worse kinds of clients, because you just roll over and take what they give you. What you are doing is not making afrihost stronger, its making them weaker and it makes them think that they can just walk over their clients.

This is the reason why we as South African's get ripped off all the time
 
jeanres said:
What because he wants a refund? Actually dude you are one of the worse kinds of clients, because you just roll over and take what they give you. What you are doing is not making afrihost stronger, its making them weaker and it makes them think that they can just walk over their clients.

This is the reason why we as South African's get ripped off all the time
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Maybe Archer and Efitol have family that work for AH. :)
 
jeanres said:
What because he wants a refund? Actually dude you are one of the worse kinds of clients, because you just roll over and take what they give you. What you are doing is not making afrihost stronger, its making them weaker and it makes them think that they can just walk over their clients.

This is the reason why we as South African's get ripped off all the time
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Oh now you'll engage me? :rolleyes:
You keep harping on and on and on about how AH allegedly breaks the rules, yet when it suits you you are willing to ignore the terms you agreed to. Hypocrisy at it finest.
 
jeanres said:
What because he wants a refund? Actually dude you are one of the worse kinds of clients, because you just roll over and take what they give you. What you are doing is not making afrihost stronger, its making them weaker and it makes them think that they can just walk over their clients.

This is the reason why we as South African's get ripped off all the time
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Who are you comparing South Africans to?
 
Fudzy said:
That give you your money back, after you used the product/service? Show me.
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My mate that lives in the USA had no internet for 3 weeks because the company he uses had a outage, they refunded him for the whole month. If you want proof I will ask him for his invoice and post it here.

This was not a line fault.
 
jeanres said:
My mate that lives in the USA had no internet for 3 weeks because the company he uses had a outage, they refunded him for the whole month. If you want proof I will ask him for his invoice and post it here.

This was not a line fault.
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There is a difference between no service and reduced service. If you weren't able to sync and connect to the internet, different story.
 
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