Chevron
Serial breaker of phones
So then don't give full refund and give partial discount.
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So then don't give full refund and give partial discount.
Archer
Honorary Master
Careful now, you're being far too pro-AH (or is it actually pro common sense?) and will be labelled as a troll / AH employee
Bona Botse
A little insight goes a long way
Maybe Archer and Efitol have family that work for AH.
That totally makes sense seeing how I'm encouraging people to leave and THEN complain about AH instead of complaining while paying AH.
savage
Expert Member
Rubish - I'm sorry. You rent a house from a landlord, a storm comes and blows out all the windows in the house, the carpets are soaked under water, the list goes on. But you've still got a house right? The walls are standing, and there's a roof over your head.
1) Do you continue paying rent?
2) Do you have to do the repairs yourself?
3) Is the landlord not responsible for refunding you your rental, AS WELL AS timeously doing the repairs, frankly also giving you alternative accommodation whilst repairs are being made?
Sure, even though the house is leased as 'voetstoods' (best effort), but it does NOT remove all liability. Best efford is NOT an escape code to hide behind when things go pear shapped. Best effort is NOT an excuse to pull up your shoulders, and walk away. We paid for a service, we're not getting that service. It's as simple as that.
For a matter of interest too - ADSL being 'best effort' referres to the ADSL segment of the network. The IPC link between the Telkom BRAS equipment and the ISP, is MOST CERTAINLY not 'best effort.' It's an guaranteed service with SLAs, and very strict service parameters. That's part of the reason (most likely) why Afrihost is taking so long to receive their capacity because Telkom has lacking capacity and cannot GUARANTEE the service.
i.got~issues
Expert Member
Hmmm ... analogy time perhaps...
Pay full premium DSTV amount for months and during this period receive distorted picture, sometimes scratchy sound, some of the channels you are paying for are visible some of the time and sometimes you get garbled scrambled picture and sound.
You would happily continue then to say, Oh well, I guess I still have a satellite signal, so this is just OK.
The difference between no service and reduced service.
Ho hum, here, I will keep paying as I still have some service... no problem.
DSTV says this is my best experience until they can get it restored and they have said this for months... so all is just rainbows.
/well, at least it was not a car analogy
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Fudzy
Guest
Strange comparison but I'll play, if you've taken occupation of the house already the landlord is responsible for the repairs but it stops there. You paid to live there, you cannot expect the landlord to take any every and any risk that might arise.
The terms & conditions, CPA and Telkom are not on your side no matter what way you try to shape it. As rpm pointed out in another thread, your best bet is to move on.
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Fudzy
Guest
If it wasn't going to be resolved I would cancel and move on. I'm not going to go on and on like a whinger.
i.got~issues
Expert Member
savage
Expert Member
I, like many others, will move on when we received our refunds. I, like many others, are NOT prepared to be fscked over to the tune of R1K per month, and just blindly accept it. I, like many others, have rights.
As I said, give me my money back, and I will very politely piss off. I am not prepared to hand over my money and get nothing but utter nonesense back. "No matter what way you try to shape it."
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Fudzy
Guest
Good luck, I doubt it's going to happen. My suggestion to you is considering them school fees.
Bona Botse
A little insight goes a long way
wingnut771
Honorary Master
During the IS MTN move I was on leave and away for 3 weeks during Oct. When I got back, Nov cycle had started already, I ended up paying 2 ISP's that month as I couldn't take it anymore after day 7.
As I had uncapped for more than 6 months, I didn't qualify for double guarantee, I also didn't receive any pro-rata refund for the 3 weeks of Nov.
So, I chalked it off to character building, learnt my lesson (MTN sucks), I let it go and have been happy ever since.
I test the service every now and then with pro-rata near month end, which always confirms I made the right decision.
My advice, you're farting against thunder, let it go, you'll live longer
wingnut771
Honorary Master
It seems my logic has stunned this thread into silence
Necuno
Court Jester
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It seems my logic has stunned this thread into silence
Or we have actual jobs to do? :erm:
savage
Expert Member
But that's exactly what you're doing when you refuse to cancel.
Again - why presume I didn't?
wingnut771
Honorary Master
Bona Botse
A little insight goes a long way
Oh so by "move on" you mean "let this matter go"? I thought you meant "move on to another ISP".
savage
Expert Member
During the IS MTN move I was on leave and away for 3 weeks during Oct. When I got back, Nov cycle had started already, I ended up paying 2 ISP's that month as I couldn't take it anymore after day 7.
As I had uncapped for more than 6 months, I didn't qualify for double guarantee, I also didn't receive any pro-rata refund for the 3 weeks of Nov.
So, I chalked it off to character building, learnt my lesson (MTN sucks), I let it go and have been happy ever since.
I test the service every now and then with pro-rata near month end, which always confirms I made the right decision.
My advice, you're farting against thunder, let it go, you'll live longer
Well if we're going to be exchanging personal stories...
In June last year I was away on a long weekend away for my birthday. NextGenNews suffered a major outage that I was unaware off, and all my customers was left without service for something like 2 or 3 days. When I realised what was going on (a few days later), I managed to remotely restore the services with nothing more than a cell phone in my hand.
Afterwards, I just made a post on the forum thread discussing the matter acknowleding that there was a outage, that services was restored, and that I will address the issue in more detail when I return home from my holiday. Which I then promptly did.
*ALL* customers that was using the service prior to the outage, received massive free access to the server, as I had to protect the credibility and faith in the brand. Frankly, I ran a personal loss of close to R7K that month (take into account we where something like 2 or 3 months old at that point in time) - to save my business' reputation.
Might not have been a perfect way to deal with the outage, there was many faults as to why the outage occured, and there where many issues as to why the outage wasn't picked up sooner too. They where all adressed afterwards, but I put my customers first. So much so, that from the day that I restored services and publicly acknowledged (here on myBB) that it was a toss up on my side, untill today, not one single bad thing about the outage has been said. There has also been very few (if any) since then.
Perception and responsibility is very important in any business - especially when your customers are involved - even more so when your customers are PUBLICLY revolting about your services. There is OBVIOUSLY something very serious wrong here. The only perception I am seeing from Afrihost is "it's telkom" and other than that "we don't give a fsck". I've seen Afrihost taken ZERO responsibility thus far.
Maybe companies just have their standards too high, and everyone should lower their standards and operate like Afrihost yes. Demanding a service, demanding support, demanding refunds... We as South African's obviously don't know anything about putting customers first. We're even too scared to just stand up and walk out of a resturant when you receive bad service.
savage
Expert Member
Again - why are you continueing to presume I haven't moved on?
During the IS MTN move I was on leave and away for 3 weeks during Oct. When I got back, Nov cycle had started already, I ended up paying 2 ISP's that month as I couldn't take it anymore after day 7.
As I had uncapped for more than 6 months, I didn't qualify for double guarantee, I also didn't receive any pro-rata refund for the 3 weeks of Nov.
So, I chalked it off to character building, learnt my lesson (MTN sucks), I let it go and have been happy ever since.
I test the service every now and then with pro-rata near month end, which always confirms I made the right decision.
My advice, you're farting against thunder, let it go, you'll live longer
I'm not sure I understand - so are you still using us as your ISP, or do you just check in now and again?
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