I never said that this was happening across the board, also your team has been looking into my account for close to two weeks now and there has been no improvement, in fact it has gotten worse since contacting support...I don't mean to be nasty but I am really frustrated with the way my account is recently...
-
Join the MyBroadband community
South Africa’s biggest forum. Discuss, discover, and connect with thousands of members.
-
Question of the Day: Have you used Wanatu?
Afrihost Business Uncapped Feedback
- Thread starter Lino
- Start date
- Status
I never said that this was happening across the board, also your team has been looking into my account for close to two weeks now and there has been no improvement, in fact it has gotten worse since contacting support...I don't mean to be nasty but I am really frustrated with the way my account is recently...
Are you located in Durban by any chance?
Google.co.za
Youtube.com
Code:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.254 - 0 | 34 | 34 | 0 | 4 | 25 | 1 |
| ipc-recieve-rb-3a.za.mtnbusiness.net - 8 | 25 | 23 | 6 | 337 | 2240 | 70 |
| qux-jh-dca-2.za-b.za.mtnbusiness.net - 8 | 27 | 25 | 47 | 421 | 4732 | 535 |
| jh-cr-2.za--rb-cr-1.za-a.mtnns.net - 20 | 21 | 17 | 8 | 222 | 1415 | 84 |
| 209.85.253.94 - 19 | 22 | 18 | 50 | 217 | 794 | 99 |
| ls-cr-1.uk--ls-cr-2.uk-a.mtnns.net - 64 | 11 | 4 | 67 | 167 | 279 | 83 |
| ls-pr-2.uk--ls-cr-1.uk-a.mtn.net - 55 | 11 | 5 | 0 | 337 | 644 | 265 |
| rb-ad-1--msbm-rbg-1-a.mtnns.net - 4 | 30 | 29 | 60 | 319 | 1349 | 111 |
| ls-cr-2.uk--rb-cr-1.za-g.mtnns.net - 64 | 11 | 4 | 0 | 258 | 280 | 280 |
| 209.85.255.78 - 10 | 22 | 20 | 64 | 523 | 4176 | 286 |
| 72.14.232.134 - 22 | 19 | 15 | 7 | 325 | 1021 | 131 |
| 105-236-4-129-esr-lo.mtnbusiness.co.za - 8 | 26 | 24 | 35 | 208 | 1984 | 101 |
| 216.239.49.45 - 4 | 28 | 27 | 16 | 413 | 2577 | 36 |
| ls-pr-2.uk--ls-cr-1.uk-a.mtn.net - 14 | 23 | 20 | 8 | 143 | 310 | 32 |
| ls-cr-2.uk--rb-cr-1.za-g.mtnns.net - 39 | 13 | 8 | 51 | 819 | 3245 | 516 |
| wg-in-f94.1e100.net - 0 | 31 | 31 | 4 | 388 | 3471 | 319 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud ProviderYoutube.com
Code:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.254 - 0 | 21 | 21 | 0 | 3 | 19 | 2 |
| 105-236-4-129-esr-lo.mtnbusiness.co.za - 34 | 9 | 6 | 58 | 184 | 284 | 284 |
| ipc-recieve-rb-2a.za.mtnbusiness.net - 0 | 20 | 20 | 46 | 134 | 1325 | 47 |
| rb-cr-1.za--rb-dca-1.za-a.mtnns.net - 16 | 13 | 11 | 52 | 148 | 309 | 83 |
| 72.14.238.21 - 16 | 13 | 11 | 50 | 144 | 302 | 76 |
| rb-ad-1--msbm-rbg-1-a.mtnns.net - 0 | 17 | 17 | 47 | 261 | 2783 | 51 |
| jh-cr-2.za--rb-cr-1.za-a.mtnns.net - 16 | 13 | 11 | 65 | 104 | 277 | 277 |
| qux-jh-dca-2.za-b.za.mtnbusiness.net - 34 | 9 | 6 | 74 | 111 | 266 | 266 |
| 72.14.238.21 - 34 | 9 | 6 | 0 | 241 | 290 | 109 |
| lhr14s23-in-f0.1e100.net - 0 | 21 | 21 | 81 | 243 | 298 | 257 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Last edited:
PurSpyk!!
Expert Member
Critical Care called yesterday, were going to investigate and get back to me either yesterday afternoon or this morning. Guess what never got called back. Support is poor, streaming is poor, what does a person have to do to get a service you have paid for?
No. I am Centurion (Eldoraigne) area.
Ok, thought the problem could be affecting the Durban area
Put in cancellation for my 20Mb Business Account.
Paying R2500 per month and I cannot stream Hulu in HD. On Afrihost Business it dips to SD every minute or two for a few seconds, just enough to be annoying.
WebAfrica, 1Gb test account is flawless. So will move to them.
Fix your streaming and I would consider coming back, but I'm not paying you this amount of money for this experience.
Paying R2500 per month and I cannot stream Hulu in HD. On Afrihost Business it dips to SD every minute or two for a few seconds, just enough to be annoying.
WebAfrica, 1Gb test account is flawless. So will move to them.
Fix your streaming and I would consider coming back, but I'm not paying you this amount of money for this experience.
If you're on 012 658 our exchange is befock as of recent with the current upgrades.
DominionZA
Executive Member
Netflix running fine then all of a sudden - buffer. Happened 4 times tonight.
Seems streaming is really taking a knock on AH.
Firewall showing no other activity on my 6mbps line, so not that.
Seems streaming is really taking a knock on AH.
Firewall showing no other activity on my 6mbps line, so not that.
Yes i am on it.
@AfriGuy.....
Support asked me to repeat the same test again with afrihost amd telkom account yesterday evening. I've just emailed them results which shows i am getting better results with telkom. so definitely something on your side that's causing my issues.
Support asked me to repeat the same test again with afrihost amd telkom account yesterday evening. I've just emailed them results which shows i am getting better results with telkom. so definitely something on your side that's causing my issues.
- Joined
- May 18, 2011
- Messages
- 4,477
- Reaction score
- 1,652
No worries. Thank you for sending through those results though.
For now, I have sent them all to our team. We are still working on the streaming problems and they'll try find out what the problem is with your account.
- Joined
- May 18, 2011
- Messages
- 4,477
- Reaction score
- 1,652
I'm sorry you haven't had any feedback. Please send through a ticket reference number and I will try get you some feedback.
- Joined
- May 18, 2011
- Messages
- 4,477
- Reaction score
- 1,652
Sorry they haven't gotten back to you. I have requested that you get a call today.
cortexenslaver
Senior Member
Problems with intermittent browsing on AH in Cape Town. Been like this for the last 2 weeks and seems to be getting worse. There are times I can't even get web pages to load correctly (2 different browsers). ALL other ISP accounts I work flawlessly (Telkom, MWEB, WebAfrica, Vox). Both my AH Business and 1GB free account are completely messed up... streaming from Youtube is shocking and all forms of downloading (HTTP/HTTPS/SSH/P2P) are erratic (bounce up and down for at least 10 minutes before stabilising at 85% of line speed).
I have also recently cancelled my Home Uncapped as it was being shaped at 12.5% and 6.5% for 20 hours a day EVERY DAY, for the last 5 months (from 1st day of month)... this month I only managed 133.78 GB on 10MB line, and that was all done via SSH/SFTP.
When will all this end????? When will the performance be back to what it was before March?
I have also noticed that latency has increased from 8ms in February to now 18ms... and I don't buy that it's Telkom, as ALL other accounts work perfectly, with lower latency than AH - contention is not an excuse, and not my problem. AH needs to address this and supply all regions with more bandwidth/IPC and close off new sign ups until the clients that have been paying for months GET WHAT WE PAY FOR!
I have also recently cancelled my Home Uncapped as it was being shaped at 12.5% and 6.5% for 20 hours a day EVERY DAY, for the last 5 months (from 1st day of month)... this month I only managed 133.78 GB on 10MB line, and that was all done via SSH/SFTP.
When will all this end????? When will the performance be back to what it was before March?
I have also noticed that latency has increased from 8ms in February to now 18ms... and I don't buy that it's Telkom, as ALL other accounts work perfectly, with lower latency than AH - contention is not an excuse, and not my problem. AH needs to address this and supply all regions with more bandwidth/IPC and close off new sign ups until the clients that have been paying for months GET WHAT WE PAY FOR!
Last edited:
PurSpyk!!
Expert Member
You know when you look at the Afrihost site and you see how many people are on the support page, yet you cannot even get called back or an issue resolved, makes me wonder if they have gotten far too big and cannot function efficient anymore. My issues have never been resolved, Critical Care does not get back to me, and I am just expected to pay.
@Afriguy / Afrigirl...
Got a call from critical care team saying that they think its fault with telkom line. they have logged issue with telkom and will wait for them to provide feedback.
will let you know how it goes..
Thanks.
Got a call from critical care team saying that they think its fault with telkom line. they have logged issue with telkom and will wait for them to provide feedback.
will let you know how it goes..
Thanks.
Sorry to hear that you aren't getting the best experience with us
There shouldn't be any reason for the account to perform intermittently, no issues on the network from our end. Have you run and troubleshooting with our team around this yet?
You can expect a call from our team soon.
- Status