The PM I sent you, did you see it?
Still going through my PM's from the weekend. I'll definitely reply before lunch
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Still going through my PM's from the weekend. I'll definitely reply before lunch
I don't think that really sums up all our support. There may be instances where we've pointed to Telkom, there are other instances where we've taken issues reported further an managed to resolve them. I think that's a very one-sided report when we do actually work with and resolve many clients issue via the forum on this and other threads.
Good to know, this is the first I am hearing about this. But the different CDN's sounds very plausible. Maybe something we can find out more about
Can you show me where you're seeing these latency spikes so I can also check it out?
Good to know, this is the first I am hearing about this. But the different CDN's sounds very plausible. Maybe something we can find out more about
Suddenly I can no longer connect to any sopcast channels. This has only started happening since today. Something is definitely wrong.
I just tried sopcast on vodacom's cellular network and it is working, so there's definitely a problem with afrihost's network.
Streaming was impossible for me too earlier on certain sites. Latency seemed fine, Youtube worked and browsing was snappy as usual, so I don't know what was up. A friend of mine tested the stream with Mweb and had no problem.
I'd have to check out the specific services giving problems. Can you give me a few links to test?
I'm not familiar with that service. Do you have a link for me to check out?
They seem to be working now. Yesterday evening to late night they couldn't stream for more than 5 seconds without buffering.
Posting sports streaming links is a bannable offense on most forums, so I think anyone would be hesitant to do so. I'll PM you rather.
I didn't know that it was an offence to do so. Maybe MyBB rules are different, but thanks for the heads up.
I got your PM as well, have replied
DominionZA
Executive Member
I have just put in my cancellation and it said effective 30 September? I thought Afrihost did not have a calendar month notice period?
Sorry Afrihost, I stuck around as long as I could. Was always hopeful you guys would fix the streaming issues but I eventually got tired of my family moaning "Dad, why isn't Netflix working again". On WebAfrica now and well - they are watching Netflix.
I even had the family on board the last few months asking them to be patient while you guys sorted out the problems. All have lost hope now.
I got a PM from one of the rep's offering some discount/free period if I took part in some test or another. I responded but never got anything back. That was my last glimmer of hope.
And no - not a line issue. Or a firewall issue. Or anything else except an Afrihost issue. Web Africa seem to be handling Netflix just fine on the exact same infrastructure. Only change has been a username and password on my router.
Also lost interest in posting my moans on this thread as they were generally ignored. Oh well...
Sorry Afrihost, I stuck around as long as I could. Was always hopeful you guys would fix the streaming issues but I eventually got tired of my family moaning "Dad, why isn't Netflix working again". On WebAfrica now and well - they are watching Netflix.
I even had the family on board the last few months asking them to be patient while you guys sorted out the problems. All have lost hope now.
I got a PM from one of the rep's offering some discount/free period if I took part in some test or another. I responded but never got anything back. That was my last glimmer of hope.
And no - not a line issue. Or a firewall issue. Or anything else except an Afrihost issue. Web Africa seem to be handling Netflix just fine on the exact same infrastructure. Only change has been a username and password on my router.
Also lost interest in posting my moans on this thread as they were generally ignored. Oh well...
I haven't done a speed test for a while but noticed lag while streaming. Just did a speed test:
Last Result:
Download Speed: 4964 kbps (620.5 KB/sec transfer rate)
Upload Speed: 521 kbps (65.1 KB/sec transfer rate)
Latency: 123 ms
8/26/2014 8:35:06 PM
That's with local server. I've never had Latency that high, normally my Latency is around 20ms at most.
Last Result:
Download Speed: 4964 kbps (620.5 KB/sec transfer rate)
Upload Speed: 521 kbps (65.1 KB/sec transfer rate)
Latency: 123 ms
8/26/2014 8:35:06 PM
That's with local server. I've never had Latency that high, normally my Latency is around 20ms at most.
I'm sorry that you reached this point, and I really do still hope that there is a way we can resolve this for you. Our billing run started on Monday, so that is why cancellation is effective at the end of September.
PM me and let's hope we can work something out the works for you
That's definitely worrying for local latency. Could you post a full trace route so I can see where the latency comes in?
Ping Test:
ping 197.242.144.102
Request timeout for icmp_seq 1
64 bytes from 197.242.144.102: icmp_req=2 ttl=57 time=12 ms
64 bytes from 197.242.144.102: icmp_req=3 ttl=57 time=14 ms
64 bytes from 197.242.144.102: icmp_req=4 ttl=57 time=13 ms
Request timeout for icmp_seq 5
ping 8.8.8.8
Request timeout for icmp_seq 1
Request timeout for icmp_seq 2
Request timeout for icmp_seq 3
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5
Trace Test:
traceroute -n 197.242.144.102
1 192.168.0.1 1 ms 1 ms 1 ms
2 105.236.11.1 9 ms 14 ms 9 ms
3 41.181.178.2 11 ms 10 ms
41.181.165.1 11 ms
4 41.181.165.1 11 ms 11 ms
196.31.180.4 11 ms
5 196.31.180.4 11 ms 10 ms
196.44.0.2 12 ms
6 196.44.0.2 15 ms 12 ms
196.44.31.9 13 ms
7 196.44.31.9 11 ms
196.30.1.3 12 ms 12 ms
8 196.30.1.3 12 ms
196.31.220.2 12 ms 12 ms
9 196.31.220.2 13 ms
196.31.63.2 11 ms 12 ms
10 196.31.63.2 11 ms
196.30.42.1 19 ms 13 ms
11 196.30.42.1 13 ms
197.242.144.1 14 ms 13 ms
12 197.242.144.1 14 ms
traceroute -n 8.8.8.8
1 192.168.0.1 1 ms
2 105.236.11.1 9 ms
3 41.181.221.2 11 ms
4 41.181.165.1 10 ms
5 196.31.180.4 11 ms
DNS Test:
nslookup www.afrihost.com
Name: www.afrihost.com
Address: 197.242.144.102
nslookup www.google.com
Name: www.google.com
Address: 173.194.78.103
Name: www.google.com
Address: 173.194.78.104
Name: www.google.com
Address: 173.194.78.147
Name: www.google.com
Address: 173.194.78.106
Name: www.google.com
Address: 173.194.78.99
Name: www.google.com
Address: 173.194.78.105
nslookup thishouldfail.afrihost.com
** server can't find thisshouldfail.com: NXDOMAIN
Here's full trace route.
Did a speed test now and the latency is back down to around 22.
Last Result:
Download Speed: 5255 kbps (656.9 KB/sec transfer rate)
Upload Speed: 537 kbps (67.1 KB/sec transfer rate)
Latency: 22 ms
8/27/2014 1:34:31 PM
So no idea. I'll try keep testing to see if latency changes.
When you see the latency spike again, then run the App so we can see how the latency manifests. Will tell us a lot
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