Afrihost Business Uncapped Feedback

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I'm paying for a 20mbps business uncapped account.


At present I am receiving the equivalent of a 2mbps home "light user" account
 
Hi guys

I know a lot of you aren't happy about what's happening here. I'll do my best to keep you guys posted on any feedback as it comes up. For now, please review our latest network notice.

We are reporting increased DSL demand throughout the country, possibly as a result of new Apple iOS updates released late last night. We will be optimising our network and making changes where applicable to provide the best possible internet experience to clients while traffic demand remains high. We apologise to affected clients and would like to assure them that we will continue to monitor and work towards improving their overall experience.
Click to expand...
 
We're doing our best to normalise services across the board, doesn't look like everyone is being affected by this.
 
Is there a problem with NNTP? Getting 0KB/s - nothing will download at all.
 
LOL! My downloads, newsservers and torrents are shaped. Why I say this? They are dead slow, almost non-existing. When I make use of a VPN, bang! top speed. Disconnect the VPN, all goes like a sleepy tortoise again. Connect the VPN, running like a rabbit on Red Bull again.
Optimization is OFF.
 
AfriGuy said:
We're doing our best to normalise services across the board, doesn't look like everyone is being affected by this.
Click to expand...
That's BS... the complaints are from all over the country. The only guys not complaining are probably on slower lines.
I cannot understand how an update of ANY kind can affect YOUR network this badly? Not to mention the fact that how many devices could be doing this update? Not everyone owns a compatible device for said update. This is total nonsense.

AND another thing..... This is not the first time AH/MTN has had problems with iOS updates.... this is poor network management, over-selling, and not looking after the clients who are paying a premium for so-called "business" access. Not only are my speeds locked at 10% of total throughput, but websites time out, TeamViewer sessions get disconnected, etc. This is costing me time and money - GET IT FIXED! No other ISP that I am aware of has ever used the excuse of poor performance due to iOS updates. As my tests from last night prove, only AH/MTN is affected.

MWEB
http://speedtest.ookla.com/result/2706298414.png

WEB AFRICA
http://speedtest.ookla.com/result/2706299282.png

TELKOM
http://speedtest.ookla.com/result/2706301306.png

AH BUSINESS 10MB
http://speedtest.ookla.com/result/2706303433.png

AH CAPPED 40GB
http://speedtest.ookla.com/result/2706305238.png

WTF????? Not enough to ask us to be patient anymore.... been going like this for the last 6 months. Tired of doing the work for you... enough with telling us to do tests... enough with using the same BS claim that "not all users are affected", or "only a few seem to be reporting issues" - that's not the point. The fact that clients from all over the country are experiencing the SAME issues, with most being CLAMPED/LIMITED/THROTTLED to 10% of full speed, tells us that it is YOU/AH/MTN that is purposefully restricting our speeds - FIX IT, and FIX IT NOW!
 
What bull**** is this.
I cannot fathom that additional / overhead bandwidth has not been allocated especially for this type of situation.

"Julle weet mos die update kom" ?>>
Cringe to think what happens when one of the biggest games in the world pushes an update - slow for DAYS ?
 
I think AH is going the way of Axxess wrt to Business accounts... they will start shaping all of us too, without warning. Then they will string us along while they "test", just like with the home uncapped 2 months ago. :(
 
cortexenslaver said:
That's BS... the complaints are from all over the country. The only guys not complaining are probably on slower lines.
I cannot understand how an update of ANY kind can affect YOUR network this badly? Not to mention the fact that how many devices could be doing this update? Not everyone owns a compatible device for said update. This is total nonsense.

AND another thing..... This is not the first time AH/MTN has had problems with iOS updates.... this is poor network management, over-selling, and not looking after the clients who are paying a premium for so-called "business" access. Not only are my speeds locked at 10% of total throughput, but websites time out, TeamViewer sessions get disconnected, etc. This is costing me time and money - GET IT FIXED! No other ISP that I am aware of has ever used the excuse of poor performance due to iOS updates. As my tests from last night prove, only AH/MTN is affected.

MWEB
http://speedtest.ookla.com/result/2706298414.png

WEB AFRICA
http://speedtest.ookla.com/result/2706299282.png

TELKOM
http://speedtest.ookla.com/result/2706301306.png

AH BUSINESS 10MB
http://speedtest.ookla.com/result/2706303433.png

AH CAPPED 40GB
http://speedtest.ookla.com/result/2706305238.png

WTF????? Not enough to ask us to be patient anymore.... been going like this for the last 6 months. Tired of doing the work for you... enough with telling us to do tests... enough with using the same BS claim that "not all users are affected", or "only a few seem to be reporting issues" - that's not the point. The fact that clients from all over the country are experiencing the SAME issues, with most being CLAMPED/LIMITED/THROTTLED to 10% of full speed, tells us that it is YOU/AH/MTN that is purposefully restricting our speeds - FIX IT, and FIX IT NOW!
Click to expand...

Sorry for letting you down.
Please refer to my message here http://mybroadband.co.za/vb/showthr...d-Feedback?p=13555492&viewfull=1#post13555492

As mentioned, not everyone is being affected by this.
 
cortexenslaver said:
I think AH is going the way of Axxess wrt to Business accounts... they will start shaping all of us too, without warning. Then they will string us along while they "test", just like with the home uncapped 2 months ago. :(
Click to expand...

Not at all, this is simply a glitch on our end.
Services will return to normal soon.
 
Looks like NNTP traffic is being blocked. It runs 100% fine when I test with another ISP. I am paying for uncapped, unshaped 10m business account...not what we are getting now. I also tested with the account from critical care they gave me to test with for issues. Getting 0KB/s on that as well.
 
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Rohan said:
Looks like NNTP traffic is being blocked. It runs fine when I test with another ISP. I am paying for uncapped, unshaped 10m business account...not what we are getting now.
Click to expand...

I can't confirm this, from what I can see we're waiting for some emergency changes to be implemented.
If I test NNTP on my home connection which runs a Business Uncapped account there are no issues here.
 
Anthro said:
What bull**** is this.
I cannot fathom that additional / overhead bandwidth has not been allocated especially for this type of situation.

"Julle weet mos die update kom" ?>>
Cringe to think what happens when one of the biggest games in the world pushes an update - slow for DAYS ?
Click to expand...

The iOS8 update seemed to pick up around 7pm last night when it was released and traffic has steadily increased since the. We're still seeing a steady stream of traffic downloading the update and we're also expecting this to consume a similar traffic stream over the next couple of days, judging by past experience.

We're rolling out some updates and changes in the next few hours that is going to hopefully improve our network management (aside from general changes we had already planned) and we're hoping to see improvement shortly.

So for now, I just want to assure everyone that we are absolutely aware of the issues and we are monitoring very closely to provide the very best overall experience while Apple does their thing.
 
cortexenslaver said:
Tired of doing the work for you... enough with telling us to do tests... enough with using the same BS claim that "not all users are affected", or "only a few seem to be reporting issues" - that's not the point.
Click to expand...

The saddest thing is that even when we do the work for them, they are still incompetent and cannot resolve the issues.

Having to go through several of their support staff members of apparently increasing expertise levels, escalating an issue endlessly and waiting forever for that call back that never comes is something I've never experienced before (even from Telkom) and would never have dreamt of doing at any of the positions I've held, all of which involved technical support.
 
Cynicster said:
The saddest thing is that even when we do the work for them, they are still incompetent and cannot resolve the issues.

Having to go through several of their support staff members of apparently increasing expertise levels, escalating an issue endlessly and waiting forever for that call back that never comes is something I've never experienced before (even from Telkom) and would never have dreamt of doing at any of the positions I've held, all of which involved technical support.
Click to expand...

Sorry to hear we haven't gotten back to you :(
Do you have a ref# that I can follow up on for you?
 
AfriGuy said:
Sorry for letting you down.

As mentioned, not everyone is being affected by this.
Click to expand...

Typical Afrihost response void of any hint of a resolution.

Let me ask you this: if you took your car in to a mechanic for repairs because the engine was dead, would you also accept his excuse if it was "Not everyone is being affected by this"?
 
Cynicster said:
Typical Afrihost response void of any hint of a resolution.

Let me ask you this: if you took your car in to a mechanic for repairs because the engine was dead, would you also accept his excuse if it was "Not everyone is being affected by this"?
Click to expand...

I'd love to resolve this for you, but I don't have a lot of detail to work off :)
Drop me a PM with some info and any open ref#'s and I'll gladly follow this up for you.
 
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