cortexenslaver
Senior Member
Not just today... my line has been clamped to 10% of it's speed since yesterday 13:00..... before that, the speed was all over the place. Now, I have spikes and packet loss to go with it.
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Not just today... my line has been clamped to 10% of it's speed since yesterday 13:00..... before that, the speed was all over the place. Now, I have spikes and packet loss to go with it.
Shouldn't have been any issues before last night.
Did you run and troubleshooting with our team when you saw the issues pop up?
cortexenslaver
Senior Member
No shaping/ throttling or anything else happens on our Business accounts - I promise
If you see my posts from last night, you will see tests with both Uncapped Business and a 40GB Capped AH account.... both running at exactly the same speed. Yet, the other ISP accounts tested ALL run at full speed. This points to an artificial/enforced limit, and NOT a "glitch" as you mentioned.
So why even bring up the contention thing then? It brought nothing to the table.
Again, using iOS 8 as a scapegoat for your failures...
How is it possible that your critical care team are in constant communication with Requiem and yet they still haven't resolved his week old issue which can clearly be deducted as a throttling when reading his posts on here? Hell even you should be able to deduce as much since you've been having this argument with him, but instead you claim contention or iOS updates as the source of the problem.
PATHETIC!
Bursty-dude
Expert Member
No shaping/ throttling or anything else happens on our Business accounts - I promise
Bull****...
No shaping/ throttling or anything else happens on our Business accounts - I promise
You can stop lying, it's not working.
I can see where the connection is being made, but it's not the case.
Lets wait for our team to sort these issues out from today. If you still see issues after that drop me a PM
Was anything brought up with our team for the queries you mentioned before?
cortexenslaver
Senior Member
All traces and pings are normal.... just throughput being limited yesterday. Also, funny how last night at 02:00 on the dot, speed was back to full. This is the EXACT shaping you guys apply to the Home Uncapped, which is why I cancelled my other account at the end of June. Coincidence???? I think NOT.
"Shouldn't have" yet there was. Or are you calling him a liar?
I'm waiting for further feedback from our team, but no shaping is being implemented.
If you're seeing slow speeds please see below:
I don't think we need to start getting personal.
There shouldn't have been issues, if there was - I'll have them looked at with cortexenslaver.
Look, I know you're upset - but lets keep it civil please.
cortexenslaver
Senior Member
I can see where the connection is being made, but it's not the case.
Lets wait for our team to sort these issues out from today. If you still see issues after that drop me a PM
Was anything brought up with our team for the queries you mentioned before?
I logged a ticket last night, got a response much later.... pretty standard answer... " we are aware of a problem and are investigating.................."
Asked for an update earlier today, when the speed took a nose dive after 08:00 in the morning AGAIN - have had no response or feedback since.
Yeah the spike in demand started last night at around 7pm.
You mentioned you saw some issues before that though - was that logged with our team?
Drop me a PM with some ref# and I'll gladly check it out
Sure thing, as soon as you stop being patronising to your clients.
It's not my intention to do so, if that's been the case I apologise.
Just here to provide as much info as possible - and pass any new info on.
requiem
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Then why do you, critical care, support, newsprout and everyone else provide different versions of the truth?
I don't think that's been the case, as discussed via PM please keep communicating with Critical Care.
cortexenslaver
Senior Member
I have learnt to ignore those types of implications/inferences... back in May I lost my cool, and now I just write it off to, "this is what service and quality is in South Africa". One has to fight for every thing that is actually due to you, and then be greatful for the scraps one gets.... in the meantime, I bet AH will just take off another debit order. 6 months of crap and poor performance without a single hint or gesture to compensate for all the time and work lost doing tests, etc.
It amazes me that before I moved to AH, I had not made one post on this forum. Take a look how many since March of this year....
I have had more contact with techs/reps of AH in 6 months, than I have in 8 previous years on ADSL.... and I am supposed to be on a premium package... all I can say is:
HAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAAHAHA
I have to laugh, otherwise I will end up in jail
requiem
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It has been the case. hence the issue -
You claim zero shaping occurs, myself and many other forumites experience shaping (or the equivalent thereof - constant throttling / artificial limitation on speeds ) and when screenshots are provided - a hundred other excuses appear.
You claim zero shaping occurs, myself and many other forumites experience shaping (or the equivalent thereof - constant throttling / artificial limitation on speeds ) and when screenshots are provided - a hundred other excuses appear.
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