Afrihost Business Uncapped Feedback

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cortexenslaver said:
I have learnt to ignore those types of implications/inferences... back in May I lost my cool, and now I just write it off to, "this is what service and quality is in South Africa". One has to fight for every thing that is actually due to you, and then be greatful for the scraps one gets.... in the meantime, I bet AH will just take off another debit order. 6 months of crap and poor performance without a single hint or gesture to compensate for all the time and work lost doing tests, etc.

It amazes me that before I moved to AH, I had not made one post on this forum. Take a look how many since March of this year....
I have had more contact with techs/reps of AH in 6 months, than I have in 8 previous years on ADSL.... and I am supposed to be on a premium package... all I can say is:

HAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAAHAHA

I have to laugh, otherwise I will end up in jail :p
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If there's a ref# I can follow up on, as mentioned before, please PM me so I can have it chased up.
 
requiem said:
It has been the case. hence the issue -


You claim zero shaping occurs, myself and many other forumites experience shaping (or the equivalent thereof - constant throttling / artificial limitation on speeds ) and when screenshots are provided - a hundred other excuses appear.
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This is the exact issue that's been tested and run through Critical Care though.
 
AfriGuy said:
This is the exact issue that's been tested and run through Critical Care though.
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And to be told there is a problem, yet it must be with your upstream provider (not you, no of course not)....

And many others experience the same, yet, you claim there is no general problem.

It appears like you are lying. I can draw no other logical conclusion.
 
requiem said:
And to be told there is a problem, yet it must be with your upstream provider (not you, no of course not)....

And many others experience the same, yet, you claim there is no general problem.

It appears like you are lying. I can draw no other logical conclusion.
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No one is lying to you here.
A lot has been discussed as to where your query currently is - I think it's best to revert to those posts.

In summary:
Your query is being dealt with my Critical Care to determine a problem on your account.
You've been notified about slow speeds affecting yourself and some clients today - as an isolated incident.
 
AfriGuy said:
Sorry about this :(
Is it the line that's syncing slowly or are you just seeing slow speeds? If the latter, our team are working hard on getting this sorted out.
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Just slow speeds mate. Same story as last year this time :) Feels like dejavu..
 
AfriGuy said:
No one is lying to you here.
A lot has been discussed as to where your query currently is - I think it's best to revert to those posts.

In summary:
Your query is being dealt with my Critical Care to determine a problem on your account.
You've been notified about slow speeds affecting yourself and some clients today - as an isolated incident.
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In Summary:
I experienced the equivalent of shaping since thursday last week.
I have been ignored, not given any meaningful feedback.
Every poster who is experiencing the slow speeds (including yesterday and before) happen to be on mybb?
 
Hello Afriguy

I am also experiencing low speeds on my connection.

Started a few hours ago.
 
jondood said:
Hello Afriguy

I am also experiencing low speeds on my connection.

Started a few hours ago.
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Hey jondood

Sorry about this :(
You may be affected by the current demand issues. Do you have any test results you can PM me?
 
ScreenShot098.jpg

Then why do most of us here with Business accounts suffer with crap speeds?
This is not what we are paying for for a "premium" service.

I could care less if the whole damn country is downloading iOS275.8.3.2 including all patches or if they are downloading the whole damn internet or if MTN and AH and Hellscum are loving a lover's quarrel under the Lynnwood bridge over the N1 or if NASA faked the moon landing, I am paying you for a 6MB Business package and I demand to get 6MB at all times.
 
AfriGuy said:
Hey jondood

Sorry about this :(
You may be affected by the current demand issues. Do you have any test results you can PM me?
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No dude I am not wasting my time with tests....

It is only my p2p traffic that has an issue.

I have downloaded 180gb this month so far, 10gb a day on average. I checked my account and it states that I am ok etc.
 
Bursty-dude said:
View attachment 150322

Then why do most of us here with Business accounts suffer with crap speeds?
This is not what we are paying for for a "premium" service.

I could care less if the whole damn country is downloading iOS275.8.3.2 including all patches or if they are downloading the whole damn internet or if MTN and AH and Hellscum are loving a lover's quarrel under the Lynnwood bridge over the N1 or if NASA faked the moon landing, I am paying you for a 6MB Business package and I demand to get 6MB at all times.
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Fully understand, and the service definitely should be performing at it's best all the time. I can promise you we're not sitting on this lightly, everything is being done to give everyone the best possible experience.
 
jondood said:
No dude I am not wasting my time with tests....

It is only my p2p traffic that has an issue.

I have downloaded 180gb this month so far, 10gb a day on average. I checked my account and it states that I am ok etc.
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Fair enough, I'm here if you wanna run through a few options though :)
 
Rickster said:
How big is this iOS 8 update anyway?


PS: AfriGuy, please look at post #9996
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Rickster said:
And reason the DNS IP's are different?

fe5895d6a6.png



Browsing is slow on this IP, but on 8.8.8.8 its faster.
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Sorry I missed this :(
The iOS 8 update is nearly 6GB, although I saw on my girlfriends iPhone the actual download is under 1GB. I dunno, not clued up on Apple things. Android fanboi at heart :p

Anyway, the DNS IPs where do you have these applied?
Our DNS servers are:

196.7.7.7
196.7.8.9
 
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