Technically, yes, we supposed to be credited for the lack luster service but I highly doubt that will ever happen with AH...
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Technically, yes, we supposed to be credited for the lack luster service but I highly doubt that will ever happen with AH...
PurSpyk!!
Expert Member
Are you saying that every time there is a phone operating system update, a large Windows update, Afrihost will grind down to speeds equivalent to dialup?
LOL Afriman
are we supposed to buy this load of crap...:wtf:
also will this update not be cached???? all iphone/ipads will use the same software
so in a nutshell apple releases and update and brings AH to it knees.
just ran some tests with an open web account.
Full Speed and working properly...
nice try!!!
as another used posted come 25th i also cancel my 3 accounts...
are we supposed to buy this load of crap...:wtf:
also will this update not be cached???? all iphone/ipads will use the same software
so in a nutshell apple releases and update and brings AH to it knees.
just ran some tests with an open web account.
Full Speed and working properly...
nice try!!!
as another used posted come 25th i also cancel my 3 accounts...
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To my knowledge Apple does not allow caching of the update, which is part of the reason why Apple updates hit our network much harder than other OS updates.
It's not usually the case with Windows or Android update becuase they allow caching on local nodes and CDNs. However Apple does not, to my knowledge, which is why we seems to have problems whenever the Apple update lands.
Those are the facts. The other alternative is that we ran out of capacity at exactly at 7pm, when the update was released, and the thousands of users it would have taken to join the network to effect the rapid and consistent demand are to blame.
I think logically it makes sense, but we have reports proving that Apple service bandwidth increased rapidly and consistently over the past two days since the OS release.
Lets hope so mate.
As i mentioned on my previous post i was happy with the speeds and service of AH
lets give it a couple of days to see if you are correct and if things return to normal
Cheez
As i mentioned on my previous post i was happy with the speeds and service of AH
lets give it a couple of days to see if you are correct and if things return to normal
Cheez
cortexenslaver
Senior Member
Don't forget to mention that AH's sister company (Axxess) doesn't seem to have the same problem - their speeds are flying, too.
And again, how do you explain the speeds slowing at exactly 08:00 in the morning and then magically speeding up at 02:00 in the morning? This is the same shaping policy AH applies to Home Uncapped.
The iOS update has nothing to do with the poor performance.... it certainly does NOT account for 20/30% of all traffic. There are guys on Business Uncapped that run their lines downloading at full speed every day for the whole month, and that doesn't affect the overall performance.
EXCUSES, EXCUSES, EXCUSES.... you want us to stop moaning???? Then admit you have oversold, commit to giving ALL Business clients a discount for the month, and FIX THE DAMN PROBLEM/BUY MORE IPC/WHATEVER.... it's not rocket science.
I hope that they do, we're already seeing slightly less demand, but it's pretty early in the day
No, I don't think that makes sense....just how many apple users are there exactly? All of them downloading a 1GB update at the same time could/should not break your network...If you are going to stick with that story, than the majority of the updates should of already been done and your network should of stabilized by now...
I think it's different from an individual perspective to try to gauge the activity on a massive network like ours incorporarating hundreds of thousands of users. Remember that not only is the Apple update not cached, it does not allow downloads to be resumed. So there could be many failed downloads that are restarted. Also many clients will have multiple devices. I have an iPad and a iPhone, and my wife has an iPad. Some people in my office have iPads for each of their kids as well. You may also have small offices running updates at the office. So it may be a single connection but have multiple devices simultaneously running the update.
That's just speculation, but at the end of the day the numbers don't lie and the numbers clearly show the bandwidth going to Apple Services (which is also separated from iTunes downloads and apple TV streaming).
AfriMan, stop using the iOS update as a scapegoat:
1) Several users have pointed out that their issue started well before the release of the iOS update
2) Several users also pointed out that line speeds go back to normal at 2am in the morning and then suddenly fall to abysmal speeds once 8am hits
It doesn't take a genius to see that the iOS update cannot be the reason for the issue and that AH is throttling... unless there is a mass conspiracy and that all your business users/iOS users are synchronising their watches to hit your network with everything they have at precisely 8am every day.
1) Several users have pointed out that their issue started well before the release of the iOS update
2) Several users also pointed out that line speeds go back to normal at 2am in the morning and then suddenly fall to abysmal speeds once 8am hits
It doesn't take a genius to see that the iOS update cannot be the reason for the issue and that AH is throttling... unless there is a mass conspiracy and that all your business users/iOS users are synchronising their watches to hit your network with everything they have at precisely 8am every day.
richardrpg
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Dont hold your breath for a credit. I had absolutely no Telkom line for 2 weeks straight a few months ago (Neighbours cut my Telkom line while building) I tried to get a credit or refund for those 2 weeks, lets just say the lady I spoke to at Afrihost had absolutely no interest in my plight and she was actually pissed that I even bothered her.
OK then if you have numbers you won't mind showing them to us so that there is complete transparency.
PurSpyk!!
Expert Member
Still interesting how no other ISP seems to have the same issues with the Apple update, did Axxess have any issues?
I'm sorry, if your network is so MASSIVE, how come it broke when the IOS update hit?
My problem started at around 3pm the afternoon, and the before that it was also around 3pm - so yes it started going down the drain well before the release of the ios update.
I think you're contradicting yourself and mixing issues here. A prior demand issue, limited to the South, is a seperate issue. But by your own logic, it cannot be coincidental that national demand increased unilaterally, at 7pm, unless a whole lot of people all decided to increase their usage at the same time. You may want to create layers of conspiracy here, and I can understand you are frustrated, but that is simply not the case.
Out of interest, which product are you using and which region are you in?
A 20-30% increase in data usage will impact any network, regardless of the number of users.
I can't speak for other networks. They may have throttled Apple updates or perhaps they don't have as many users or Apple users on their network. They'll have to speak to their own issues.
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