Afrihost Business Uncapped Feedback

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MaxST said:
... damn dude.. I was basically pointing out that since your torrents are fine and your speed test isn't, that symptom must be explainable. It just looked to me that the afri representative missed it. No need to get sarcastic, sorry for putting in my 2c worth
Click to expand...

I know that it's explainable because it indicated a latency problem, while throughput itself is actually fine (speedtest notwithstanding because it's not always accurate for every ISP). Your input was valued, but you really just stated the obvious.
 
AfriGuy said:
Really sorry about this, I know it's far from ideal.
We're doing everything we can to normalise services.
Click to expand...

As far as you know, has Afrihost been working to make sure they're not affected by the 512k bug?
 
Just saw this on another ISP feedback thread :

"Currently when shaped, it only applies to large downloads and released at midnight - if you want gaming, streaming, browsing, VPN (unshaped at all times as standard) and then p2p and nntp unshaped and at this price then I'm afraid it's simply not possible at this point in time. No ISP does that. In fact no ISP offers what we do in any case at these prices. No throttling, no deprioritising of all services, no streaming shaping, browsing and gaming shaping, and all day every day."

So can we assume that business accounts are shaped or throttled to some extent?
I know it's a different ISP but they seemed so positive that no other ISP does that, wondering if AH does that and lies to us about it...
 
Afrihost for some reason has been slow or lag i am on the 2mb uncapped unshaped business and find the net extreme slow my latency is like 60ms
 
giggity said:
**** you
Code: 
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                                10.0.0.2 -    0 |    5 |    5 |    0 |    0 |    1 |    0 |
|   105-236-10-1-esr-lo.mtnbusiness.co.za -    0 |    5 |    5 |   11 |   14 |   19 |   18 |
|                          41.181.221.214 -    0 |    5 |    5 |  280 |  291 |  307 |  280 |
|   rb-dca-2.za--qux-b.za.mtnbusiness.net -    0 |    5 |    5 |  276 |  283 |  294 |  289 |
|          rb-dca-2.za--rb-cr-1.mtnns.net -    0 |    5 |    5 |  282 |  295 |  308 |  293 |
|      jh-cr-2.za--rb-cr-1.za-a.mtnns.net -    0 |    5 |    5 |  285 |  292 |  297 |  285 |
|     jh-dca-2.za--jh-cr-2.za-a.mtnns.net -    0 |    5 |    5 |  285 |  291 |  298 |  297 |
|                            google.co.za -    0 |    5 |    5 |  286 |  295 |  302 |  286 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
This is worse than my experience with Telkom
Click to expand...

Latency should be returning to normal in the North and South regions, we're still awaiting some final feedback for the increased latency in the East.
Could you guys keep testing please?
 
Download Speed: 8642 kbps (1080.3 KB/sec transfer rate)
Upload Speed: 850 kbps (106.3 KB/sec transfer rate)
Latency: 74 ms
9/22/2014, 2:56:02 PM

C:\Users\jesseg>tracert www.afrihost.co.za

Tracing route to www.afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 2 ms 2 ms 1 ms 10.0.0.2
2 8 ms 7 ms 7 ms 105-236-0-65-esr-lo.mtnbusiness.co.za [105.236.0
.65]
3 52 ms 52 ms 52 ms 41.181.221.218
4 29 ms 31 ms 56 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.118]
5 49 ms 49 ms 48 ms rb-dca-2.za--rb-cr-1.mtnns.net [196.44.31.122]
6 47 ms 46 ms 44 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.22
1]
7 40 ms 41 ms 41 ms 196.30.1.39
8 53 ms 52 ms 53 ms 196.31.220.21
9 59 ms 75 ms 70 ms 196.31.63.202
10 63 ms 57 ms 73 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
11 58 ms 61 ms 62 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

Still not sorted, just did another test and the latency was 130ms
 
JesseG said:
Download Speed: 8642 kbps (1080.3 KB/sec transfer rate)
Upload Speed: 850 kbps (106.3 KB/sec transfer rate)
Latency: 74 ms
9/22/2014, 2:56:02 PM

C:\Users\jesseg>tracert www.afrihost.co.za

Tracing route to www.afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 2 ms 2 ms 1 ms 10.0.0.2
2 8 ms 7 ms 7 ms 105-236-0-65-esr-lo.mtnbusiness.co.za [105.236.0
.65]
3 52 ms 52 ms 52 ms 41.181.221.218
4 29 ms 31 ms 56 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.118]
5 49 ms 49 ms 48 ms rb-dca-2.za--rb-cr-1.mtnns.net [196.44.31.122]
6 47 ms 46 ms 44 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.22
1]
7 40 ms 41 ms 41 ms 196.30.1.39
8 53 ms 52 ms 53 ms 196.31.220.21
9 59 ms 75 ms 70 ms 196.31.63.202
10 63 ms 57 ms 73 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
11 58 ms 61 ms 62 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.
Click to expand...

Looks a bit better than your last tests.
We're still waiting for some changes to go through for the East IPC, which serves Durban - so things can only improve from here.
 
JesseG said:
So can we assume that business accounts are shaped or throttled to some extent?
I know it's a different ISP but they seemed so positive that no other ISP does that, wondering if AH does that and lies to us about it...
Click to expand...

They're probably not shaping when you have prioritisation turned off in the control panel, although as more people buy the business accounts to get past the severe shaping on regular capped products more people are contending for the unshaped data, which is why so many uncapped users see shaping to such an extent that downloads are down to 18% line speed.
 
JesseG said:
Just saw this on another ISP feedback thread :

"Currently when shaped, it only applies to large downloads and released at midnight - if you want gaming, streaming, browsing, VPN (unshaped at all times as standard) and then p2p and nntp unshaped and at this price then I'm afraid it's simply not possible at this point in time. No ISP does that. In fact no ISP offers what we do in any case at these prices. No throttling, no deprioritising of all services, no streaming shaping, browsing and gaming shaping, and all day every day."

So can we assume that business accounts are shaped or throttled to some extent?
I know it's a different ISP but they seemed so positive that no other ISP does that, wondering if AH does that and lies to us about it...
Click to expand...

Nope, Business and Capped accounts won't be shaped.
 
Tracing route to www.afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.254
2 338 ms 162 ms 102 ms 105-236-10-65-esr-lo.mtnbusiness.co.za [105.236.
10.65]
3 81 ms 126 ms 59 ms 41.181.51.182
4 45 ms 44 ms 54 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
5 70 ms 44 ms 37 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 33 ms 37 ms 32 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]

7 56 ms 57 ms 77 ms rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]

8 63 ms 65 ms 61 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.22
1]
9 52 ms 51 ms 51 ms 196.30.1.53
10 52 ms 52 ms 52 ms 196.31.220.25
11 52 ms 51 ms 51 ms 196.31.63.206
12 68 ms 57 ms 60 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
13 59 ms 57 ms 57 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.
Click to expand...

Tracing route to www.pcper.com [71.19.233.133]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.254
2 12 ms 37 ms 11 ms 105-236-10-65-esr-lo.mtnbusiness.co.za [105.236.
10.65]
3 28 ms 73 ms 36 ms 41.181.51.182
4 31 ms 23 ms 22 ms tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.18
4.28]
5 31 ms 34 ms 38 ms unc-cpt-1.mtnns.net [196.44.18.8]
6 39 ms 45 ms 61 ms 196.44.31.106
7 172 ms 174 ms 173 ms am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.22
1]
8 200 ms 165 ms 165 ms ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83
]
9 173 ms 173 ms 173 ms TenGigabitEthernet8-2.ar6.LON3.gblx.net [208.48.
238.185]
10 168 ms 172 ms 166 ms ldn-b5-link.telia.net [213.248.81.73]
11 252 ms 237 ms 336 ms ldn-bb1-link.telia.net [80.91.246.96]
12 371 ms 253 ms 291 ms prs-bb1-link.telia.net [80.91.254.209]
13 391 ms 265 ms 236 ms ffm-bb1-link.telia.net [80.91.245.100]
14 557 ms 619 ms 683 ms ash-bb3-link.telia.net [80.91.246.58]
15 332 ms 269 ms 278 ms ash-b1-link.telia.net [80.91.252.44]
16 299 ms 338 ms 300 ms internap-ic-140171-ash-bb1.c.telia.net [213.248.
95.138]
17 285 ms 287 ms 298 ms border10.pc2-bbnet2.wdc002.pnap.net [216.52.127.
73]
18 270 ms 272 ms 270 ms bdhg10g-6.edge1.wdc010.pnap.net [74.217.245.130]

19 304 ms 281 ms 285 ms www.pcper.com [71.19.233.133]

Trace complete.
Click to expand...

Better. Youtube videos at 720p still buffer a lot, but I expect this to be fixed later.
 
NAG - Wesley said:
Better. Youtube videos at 720p still buffer a lot, but I expect this to be fixed later.
Click to expand...

Seems to be jumping around a lot, and I hope that 2nd hop was because you were downloading :(
Lets give it some time, keep me posted on how things go.
 
Speeds in Cape Town are still horrible. Any tests outside Cape Town (JHB / INTENATIONAL) are clamped at 2Mb on a 10Mb line and account. 30 minutes ago, all speed tests were limited to 1.5Mb.

So much for the so-called fixes :(
 
cortexenslaver said:
Speeds in Cape Town are still horrible. Any tests outside Cape Town (JHB / INTENATIONAL) are clamped at 2Mb on a 10Mb line and account. 30 minutes ago, all speed tests were limited to 1.5Mb.

So much for the so-called fixes :(
Click to expand...

The South IPC is starting to look better, I'm sure we can start to see some positive results soon.
 
AfriGuy said:
Latency should be returning to normal in the North and South regions, we're still awaiting some final feedback for the increased latency in the East.
Could you guys keep testing please?
Click to expand...

It's lower but nowhere near perfect.
Code: 
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                                10.0.0.2 -    0 |    5 |    5 |    1 |    3 |    6 |    1 |
|   105-236-10-1-esr-lo.mtnbusiness.co.za -    0 |    5 |    5 |   14 |   17 |   19 |   19 |
|                          41.181.221.214 -    0 |    5 |    5 |   99 |  107 |  119 |  119 |
|   rb-dca-2.za--qux-b.za.mtnbusiness.net -    0 |    5 |    5 |   88 |  111 |  141 |   88 |
|          rb-cr-1.za--rb-dca-2.mtnns.net -    0 |    5 |    5 |  110 |  115 |  123 |  110 |
|      jh-cr-2.za--rb-cr-1.za-a.mtnns.net -    0 |    5 |    5 |   94 |  105 |  113 |  110 |
|     jh-dca-2.za--jh-cr-2.za-a.mtnns.net -    0 |    5 |    5 |  113 |  117 |  123 |  116 |
|                            google.co.za -    0 |    5 |    5 |   98 |  107 |  113 |  111 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Code: 
C:\Users\MrPutuLips>ping bbc.co.uk

Pinging bbc.co.uk [212.58.246.103] with 32 bytes of data:
Reply from 212.58.246.103: bytes=32 time=289ms TTL=51
Reply from 212.58.246.103: bytes=32 time=285ms TTL=51
Reply from 212.58.246.103: bytes=32 time=297ms TTL=51
Reply from 212.58.246.103: bytes=32 time=288ms TTL=51

Ping statistics for 212.58.246.103:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 285ms, Maximum = 297ms, Average = 289ms

About 80ms off what I would consider acceptable
 
giggity said:
It's lower but nowhere near perfect.
Code: 
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                                10.0.0.2 -    0 |    5 |    5 |    1 |    3 |    6 |    1 |
|   105-236-10-1-esr-lo.mtnbusiness.co.za -    0 |    5 |    5 |   14 |   17 |   19 |   19 |
|                          41.181.221.214 -    0 |    5 |    5 |   99 |  107 |  119 |  119 |
|   rb-dca-2.za--qux-b.za.mtnbusiness.net -    0 |    5 |    5 |   88 |  111 |  141 |   88 |
|          rb-cr-1.za--rb-dca-2.mtnns.net -    0 |    5 |    5 |  110 |  115 |  123 |  110 |
|      jh-cr-2.za--rb-cr-1.za-a.mtnns.net -    0 |    5 |    5 |   94 |  105 |  113 |  110 |
|     jh-dca-2.za--jh-cr-2.za-a.mtnns.net -    0 |    5 |    5 |  113 |  117 |  123 |  116 |
|                            google.co.za -    0 |    5 |    5 |   98 |  107 |  113 |  111 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Code: 
C:\Users\MrPutuLips>ping bbc.co.uk

Pinging bbc.co.uk [212.58.246.103] with 32 bytes of data:
Reply from 212.58.246.103: bytes=32 time=289ms TTL=51
Reply from 212.58.246.103: bytes=32 time=285ms TTL=51
Reply from 212.58.246.103: bytes=32 time=297ms TTL=51
Reply from 212.58.246.103: bytes=32 time=288ms TTL=51

Ping statistics for 212.58.246.103:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 285ms, Maximum = 297ms, Average = 289ms

About 80ms off what I would consider acceptable
Click to expand...

Definitely better, but not there just yet.
Please keep an eye on things, I'm sure it'll normalise soon.
 
Hi,

Any feedback on when the network will be back to the proper speeds, all these promises that things are being done, but nothing seems to be helping with the crap speeds?
 
PurSpyk!! said:
Hi,

Any feedback on when the network will be back to the proper speeds, all these promises that things are being done, but nothing seems to be helping with the crap speeds?
Click to expand...

I'm afraid I don't have an ETR.
We're monitoring and making tweaks constantly to provide the best experience for everyone. Changes today have seen some positive results. I'm sure if won't be much longer now.
 
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