Afrihost Business Uncapped Feedback

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Good Morning

I just wanted to thank everyone for their patience so far. It seems like Saturday saw some improvement and it looks like speeds improved for a lot of people over Sunday. The real test will be when Business demand hits peak this morning, which is pretty much now.

We also have more pending network management software updates pending for today or tomorrow, so when those changes take effect, we also expect to see some improvement.

I know that many of you have been asked to be patient, and I just want to say that I truly appreciate it. I know it's not easy and I promise that we are not hiding any information from you. There is no hidden network problem or greater flaw in the system, this is purely a demand issue, and we are doing whatever we can to stabilise and improve experience as much as possible. Demand has already stabilised somewhat according to what we've predicted and we're hoping this will continue until we return to the normal levels prior to Wednesday's Apple OS release.
 
There is no way the demand for the Apple update can still be this high. My international speed is between 25% -50% the speed I should be getting. Can I pay Afrihost 25% of what I usually pay?
 
Well Durban IPC is borked this morning :cry:

Tracing route to afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 5 ms 5 ms 5 ms 105-236-10-1-esr-lo.mtnbusiness.co.za [105.236.10.1]
3 508 ms 497 ms 489 ms 41.181.221.214
4 481 ms 490 ms 491 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.118]
5 496 ms 492 ms 491 ms rb-cr-1.za--rb-dca-2.mtnns.net [196.44.31.122]
6 514 ms 488 ms 526 ms 196.44.31.97
7 503 ms 523 ms 495 ms 196.30.1.53
8 464 ms 465 ms 458 ms 196.31.220.25
9 492 ms 483 ms 477 ms 196.31.63.206
10 508 ms 505 ms 521 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
11 502 ms 505 ms 503 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.
Click to expand...

Tracing route to mybroadband.co.za [197.242.89.170]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 5 ms 5 ms 5 ms 105-236-10-1-esr-lo.mtnbusiness.co.za [105.236.10.1]
3 522 ms 514 ms 528 ms 41.181.221.214
4 518 ms 515 ms 513 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.118]
5 536 ms 538 ms 534 ms rb-cr-1.za--rb-dca-2.mtnns.net [196.44.31.122]
6 536 ms 543 ms 539 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95]
7 537 ms 527 ms 532 ms jh-pr-1.za--jh-cr-2.za.mtnns.net [196.44.0.222]
8 * * * Request timed out.
9 525 ms 528 ms 532 ms CORE.GP-CN-HET-MEE-1.TO.GP-MR-VOD-MEE-1.DFA.P2P.10G.za.africainx.net [41.84.12.151]
10 516 ms 517 ms 511 ms 41-66-132-246-f6.HET001-CPE-1-to-GP-CN-HET-MEE-1.africainx.net [41.66.132.246]
11 555 ms 560 ms 555 ms core-access-switch1.jnb1.host-h.net [197.189.193.1]
12 532 ms 532 ms 528 ms row-access-switch1-row3-4.jnb1.host-h.net [197.189.193.36]
13 529 ms 519 ms 529 ms 197.242.89.170

Trace complete.
Click to expand...
 
PurSpyk!! said:
There is no way the demand for the Apple update can still be this high. My international speed is between 25% -50% the speed I should be getting. Can I pay Afrihost 25% of what I usually pay?
Click to expand...

I think the iOS updates caused the initial spike. I've requested some urgent feedback for you guys on this.
I'm really sorry about this :(
 
Hummercellc said:
Well Durban IPC is borked this morning :cry:
Click to expand...

Not cool at all, definitely an issue on our end here as the latency spikes up when reaching our network :(
I'm awaiting some further feedback from our team to see how this is being addressed.
 
AfriGuy said:
I think the iOS updates caused the initial spike. I've requested some urgent feedback for you guys on this.
I'm really sorry about this :(
Click to expand...

What I cant understand is why business accounts are supposed to be shaped last, but we always seem to be in the same boat as everyone else when there is high demand. May as well not bother with a business account at all!
 
Pete_A said:
What I cant understand is why business accounts are supposed to be shaped last, but we always seem to be in the same boat as everyone else when there is high demand. May as well not bother with a business account at all!
Click to expand...

I fully understand that you're not happy seeing slower speeds, I can promise you this isn't any form of shaping.
The increase in demand across our network means that a lot of clients are contending for data, resulting in slower speeds :(
 
AfriGuy said:
I fully understand that you're not happy seeing slower speeds, I can promise you this isn't any form of shaping.
The increase in demand across our network means that a lot of clients are contending for data, resulting in slower speeds :(
Click to expand...

Yes I understand, what I am saying is that business accounts pay a premium, so home services should be shaped while business accounts are not contended. The fact that you are either A) shaping everyone or B) not shaping anyone is the issue, the result should be C) Home users shaped, while business remains unshaped. Otherwise whats the point of the business service? May as well pay less and be on a home account.
 
So after some respite over the weekend, poor speeds are back.

Local
2710469141.png

International
2710467421.png


8Mb/s Business Uncapped.
 
So what is the ETA on this demand issue? Its been like this since Wednesday Evening and we are soon approaching a week. Our companies 40mbps vdsl connection is running under 1mbps and is completely unusable for our web development staff of 30 people.

I've had to get a temporary capped account from OpenWeb. The max speed I'm getting is about 15mbps, which is not perfect but at least better than my under a 1mbps business connection I currently have with Afrihost.
 
Pete_A said:
Yes I understand, what I am saying is that business accounts pay a premium, so home services should be shaped while business accounts are not contended. The fact that you are either A) shaping everyone or B) not shaping anyone is the issue, the result should be C) Home users shaped, while business remains unshaped. Otherwise whats the point of the business service? May as well pay less and be on a home account.
Click to expand...

Business is not shaped. There is just insufficient bandwidth capacity to go around. In other words, it has been oversold. The end result is similar, though. Its like renting your dream holiday villa and when you arrive there, find you have to share it with another family.
 
Gatecrasher said:
Business is not shaped. There is just insufficient bandwidth capacity to go around. In other words, it has been oversold. The end result is similar, though. Its like renting your dream holiday villa and when you arrive there, find you have to share it with another family.
Click to expand...

I think we all know this, its the continual denial that is irritating people, and there is never a mention of any compensation to users who are getting screwed because of this. Not all of us can afford to have backup accounts.
 
Gatecrasher said:
So after some respite over the weekend, poor speeds are back.

Local
2710469141.png

International
2710467421.png


8Mb/s Business Uncapped.
Click to expand...


Mine still pathetic - 10Mbps Business Uncapped:

Local:
2710474443.png


International:
2710476386.png
 

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Pete_A said:
Yes I understand, what I am saying is that business accounts pay a premium, so home services should be shaped while business accounts are not contended. The fact that you are either A) shaping everyone or B) not shaping anyone is the issue, the result should be C) Home users shaped, while business remains unshaped. Otherwise whats the point of the business service? May as well pay less and be on a home account.
Click to expand...

Home Uncapped is being shaped, the reason you're seeing slow speeds isn't because of shaping but because a lot or clients are contending for data at the same time - causing a general slow down.
 
PurSpyk!! said:
I think we all know this, its the continual denial that is irritating people, and there is never a mention of any compensation to users who are getting screwed because of this. Not all of us can afford to have backup accounts.
Click to expand...

I don't think we've denied that the issue is there, we know the experience for our clients isn't up there :(

We're reviewing some traffic patterns this morning to see where the demand can be eased. This is getting our full attention.
 
Good speeds today

AfriMan said:
Good Morning

I just wanted to thank everyone for their patience so far. It seems like Saturday saw some improvement and it looks like speeds improved for a lot of people over Sunday. The real test will be when Business demand hits peak this morning, which is pretty much now.

We also have more pending network management software updates pending for today or tomorrow, so when those changes take effect, we also expect to see some improvement.

I know that many of you have been asked to be patient, and I just want to say that I truly appreciate it. I know it's not easy and I promise that we are not hiding any information from you. There is no hidden network problem or greater flaw in the system, this is purely a demand issue, and we are doing whatever we can to stabilise and improve experience as much as possible. Demand has already stabilised somewhat according to what we've predicted and we're hoping this will continue until we return to the normal levels prior to Wednesday's Apple OS release.
Click to expand...

Thank you Afriman, my download speed has been exceptional so far today - sometimes even more than what I pay for - keep it up :D.
 
jackyah333 said:
Thank you Afriman, my download speed has been exceptional so far today - sometimes even more than what I pay for - keep it up :D.
Click to expand...

That's awesome, really glad things are starting to look up :)
Keep us posted on how things go today!
 
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