Afrihost Business Uncapped Feedback

PurSpyk!! · Sep 22, 2014

AfriGuy said:
I'm afraid I don't have an ETR.
We're monitoring and making tweaks constantly to provide the best experience for everyone. Changes today have seen some positive results. I'm sure if won't be much longer now.

I know you are trying your best to help, but this is really unacceptable. I hope your directors are aware of this issue, and how disgusted I am and I am sure many others are at this recent issue.

MrGray · Sep 22, 2014

Large parts of international seem to be down. Some international sites are working, though.

AfriGuy · Sep 22, 2014

PurSpyk!! said:
I know you are trying your best to help, but this is really unacceptable. I hope your directors are aware of this issue, and how disgusted I am and I am sure many others are at this recent issue.

Everyone is well aware of what's happening, I promise - this isn't being taken lightly at all.

AfriGuy · Sep 22, 2014

garp said:
Large parts of international seem to be down. Some international sites are working, though.

Hhmm, can't spot anything obvious on my end.
Do you have any tests that I can look at?

calypso · Sep 22, 2014

garp said:
Large parts of international seem to be down. Some international sites are working, though.

I can't see rackspace. All our business email is down.

MrGray · Sep 22, 2014

AfriGuy said:
Hhmm, can't spot anything obvious on my end.
Do you have any tests that I can look at?

Looks like everything that routes through Level 3 in Washington DC.

AfriGuy · Sep 22, 2014

calypso said:
I can't see rackspace. All our business email is down.

garp said:
Looks like everything that routes through Level 3 in Washington DC.

Could you guys paste up a traceroute here please?

calypso · Sep 22, 2014

No time to do Afrihosts support. Just switched to another ISP that's on hand.
Btw, rackspace isn't even available on my MTN phone.

MrGray · Sep 22, 2014

Tracing route to www.wip.rackspace.com [173.203.44.116]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms home.gateway [192.168.7.1]
2 35 ms 33 ms 33 ms 196.7.106.11
3 35 ms 37 ms 37 ms 196.30.121.49
4 34 ms 33 ms 33 ms 196.30.1.6
5 239 ms 215 ms 217 ms am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.22
1]
6 215 ms 215 ms 215 ms ls-pr-2.uk--ls-cr-1.uk-a.mtn.net [209.212.111.20
3]
7 215 ms 215 ms 217 ms 195.50.122.181
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 289 ms 324 ms 291 ms ae-2-52.edge3.Washington12.Level3.net [4.69.146.
219]
13 * * ^C

Tracing route to telerik.com [108.166.42.49]
over a maximum of 30 hops:

1 3 ms 1 ms 1 ms home.gateway [192.168.7.1]
2 36 ms 34 ms 34 ms 196.7.106.11
3 * * * Request timed out.
4 34 ms 35 ms 34 ms 196.30.1.7
5 216 ms 221 ms 249 ms jh-cr-2.za--cr7-jnb6.za.mtnns.net [196.44.31.98]

6 225 ms 222 ms 221 ms am-cr-1.nl--jh-cr-2.za-a.mtn.net [196.44.31.215]

7 235 ms 236 ms 256 ms ls-cr-2.uk--am-cr-1.nl.mtnns.net [196.44.31.182]

8 253 ms 235 ms 232 ms ls-cr-1.uk--ls-cr-2.uk-a.mtnns.net [196.44.31.15
6]
9 234 ms 232 ms 240 ms ls-pr-2.uk--ls-cr-1.uk-a.mtn.net [209.212.111.20
3]
10 233 ms 250 ms 232 ms 195.50.122.181
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 494 ms 454 ms 325 ms ae-2-52.edge3.Washington12.Level3.net [4.69.146.
219]
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.

AfriGuy · Sep 22, 2014

calypso said:
No time to do Afrihosts support. Just switched to another ISP that's on hand.
Btw, rackspace isn't even available on my MTN phone.

Not sure if I'm on the right track, shout if you have a domain I can test. But tracing rackspace.com I see timeouts after hop 9 - this is outside of our network.

Code:

traceroute to rackspace.com (173.203.44.122), 64 hops max, 52 byte packets
 1  router.asus.com (192.168.1.1)  2.590 ms  0.886 ms  1.570 ms
 2  105-236-12-65-esr-lo.mtnbusiness.co.za (105.236.12.65)  4.976 ms  5.304 ms  5.282 ms
 3  ipc-recieve-tb-1a.mtnbusiness.net (41.181.53.150)  6.685 ms  6.373 ms  6.756 ms
 4  tb-dca-2.za--qux-a.za.mtnbusiness.net (41.181.184.28)  7.116 ms  6.303 ms  6.242 ms
 5  unc-cpt-1.mtnns.net (196.44.18.8)  7.935 ms  8.856 ms  7.682 ms
 6  196.44.31.106 (196.44.31.106)  7.907 ms  8.045 ms  8.256 ms
 7  am-cr-1.am--lt-cr-1.uk-a.mtnns.net (196.44.31.221)  151.088 ms  150.360 ms  150.277 ms
 8  ls-pr-2.uk--ls-cr-1.uk-a.mtn.net (209.212.111.203)  194.904 ms  150.638 ms  150.982 ms
 9  195.50.122.181 (195.50.122.181)  151.515 ms  194.234 ms  150.491 ms
10  * * *
11  * * *
12  * * *
13  * * *
14  ae-2-52.edge3.washington12.level3.net (4.69.146.219)  224.169 ms  224.168 ms^C

AfriGuy · Sep 22, 2014

garp said:
Tracing route to www.wip.rackspace.com [173.203.44.116]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms home.gateway [192.168.7.1]
2 35 ms 33 ms 33 ms 196.7.106.11
3 35 ms 37 ms 37 ms 196.30.121.49
4 34 ms 33 ms 33 ms 196.30.1.6
5 239 ms 215 ms 217 ms am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.22
1]
6 215 ms 215 ms 215 ms ls-pr-2.uk--ls-cr-1.uk-a.mtn.net [209.212.111.20
3]
7 215 ms 215 ms 217 ms 195.50.122.181
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 289 ms 324 ms 291 ms ae-2-52.edge3.Washington12.Level3.net [4.69.146.
219]
13 * * ^C

Similar results to me, I'm having our team run a few more tests.
Since when have you guys noticed this?

calypso · Sep 22, 2014

AfriGuy said:

Not sure if I'm on the right track, shout if you have a domain I can test. But tracing rackspace.com I see timeouts after hop 9 - this is outside of our network.

Code:

traceroute to rackspace.com (173.203.44.122), 64 hops max, 52 byte packets
 1  router.asus.com (192.168.1.1)  2.590 ms  0.886 ms  1.570 ms
 2  105-236-12-65-esr-lo.mtnbusiness.co.za (105.236.12.65)  4.976 ms  5.304 ms  5.282 ms
 3  ipc-recieve-tb-1a.mtnbusiness.net (41.181.53.150)  6.685 ms  6.373 ms  6.756 ms
 4  tb-dca-2.za--qux-a.za.mtnbusiness.net (41.181.184.28)  7.116 ms  6.303 ms  6.242 ms
 5  unc-cpt-1.mtnns.net (196.44.18.8)  7.935 ms  8.856 ms  7.682 ms
 6  196.44.31.106 (196.44.31.106)  7.907 ms  8.045 ms  8.256 ms
 7  am-cr-1.am--lt-cr-1.uk-a.mtnns.net (196.44.31.221)  151.088 ms  150.360 ms  150.277 ms
 8  ls-pr-2.uk--ls-cr-1.uk-a.mtn.net (209.212.111.203)  194.904 ms  150.638 ms  150.982 ms
 9  195.50.122.181 (195.50.122.181)  151.515 ms  194.234 ms  150.491 ms
10  * * *
11  * * *
12  * * *
13  * * *
14  ae-2-52.edge3.washington12.level3.net (4.69.146.219)  224.169 ms  224.168 ms^C

Yes, it's MTN that's failed.

MrGray · Sep 22, 2014

AfriGuy said:
Similar results to me, I'm having our team run a few more tests.
Since when have you guys noticed this?

From about ~5pm.

AfriGuy · Sep 22, 2014

calypso said:
Yes, it's MTN that's failed.

Looks like things are failing after 195.50.122.181.
Regardless, I've escalated this with MTN to be investigated further.

MrGray · Sep 22, 2014

garp said:
From about ~5pm.

Just came back. Normal now.

AfriGuy · Sep 22, 2014

garp said:
Just came back. Normal now.

I see it's up on my end now too. The query is still open with MTN, I'll see what they come back with.
Keep me posted if you notice drop again.

Interestingly, the traceroutes look the same. Have you queried this with Rackspace too?

giggity · Sep 22, 2014

Code:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                                10.0.0.2 -    0 |    5 |    5 |    0 |    0 |    1 |    0 |
|   105-236-10-1-esr-lo.mtnbusiness.co.za -    0 |    5 |    5 |    8 |   11 |   15 |    8 |
|                          41.181.221.214 -    0 |    5 |    5 |   27 |   39 |   61 |   61 |
|   rb-dca-2.za--qux-b.za.mtnbusiness.net -    0 |    5 |    5 |   34 |   45 |   83 |   36 |
|          rb-cr-1.za--rb-dca-2.mtnns.net -    0 |    5 |    5 |   31 |   34 |   40 |   33 |
|      jh-cr-2.za--rb-cr-1.za-a.mtnns.net -    0 |    5 |    5 |   25 |   32 |   36 |   35 |
|     jh-dca-2.za--jh-cr-2.za-a.mtnns.net -    0 |    5 |    5 |   35 |   45 |   72 |   35 |
|                            google.co.za -    0 |    5 |    5 |   27 |   30 |   37 |   28 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Seems back to normal, touch wood.
Thanks

AfriGuy · Sep 22, 2014

giggity said:

Code:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                                10.0.0.2 -    0 |    5 |    5 |    0 |    0 |    1 |    0 |
|   105-236-10-1-esr-lo.mtnbusiness.co.za -    0 |    5 |    5 |    8 |   11 |   15 |    8 |
|                          41.181.221.214 -    0 |    5 |    5 |   27 |   39 |   61 |   61 |
|   rb-dca-2.za--qux-b.za.mtnbusiness.net -    0 |    5 |    5 |   34 |   45 |   83 |   36 |
|          rb-cr-1.za--rb-dca-2.mtnns.net -    0 |    5 |    5 |   31 |   34 |   40 |   33 |
|      jh-cr-2.za--rb-cr-1.za-a.mtnns.net -    0 |    5 |    5 |   25 |   32 |   36 |   35 |
|     jh-dca-2.za--jh-cr-2.za-a.mtnns.net -    0 |    5 |    5 |   35 |   45 |   72 |   35 |
|                            google.co.za -    0 |    5 |    5 |   27 |   30 |   37 |   28 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Seems back to normal, touch wood.
Thanks

Awesome, thanks for letting me know!

cortexenslaver · Sep 22, 2014

AfriGuy said:
I see it's up on my end now too. The query is still open with MTN, I'll see what they come back with.
Keep me posted if you notice drop again.

Interestingly, the traceroutes look the same. Have you queried this with Rackspace too?

It's definitely a Level3 issue between London and the USA. Can't access anything through them. Even if you run a trace to Level3.net, it times out.

AH Business Uncapped

Code:

C:\Users\cortexenslaver>tracert level3.net

Tracing route to level3.net [4.68.80.110]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.254]
  2     7 ms     7 ms     6 ms  105-236-13-129-esr-lo.mtnbusiness.co.za [105.236
.13.129]
  3     9 ms     9 ms    10 ms  41.181.201.94
  4    11 ms    11 ms    10 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
  5    10 ms     9 ms     8 ms  unc-cpt-1.mtnns.net [196.44.18.8]
  6     8 ms     9 ms     8 ms  196.44.31.106
  7   154 ms   151 ms   165 ms  am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.22
1]
  8   151 ms   152 ms   152 ms  ls-pr-2.uk--ls-cr-1.uk-a.mtn.net [209.212.111.20
3]
  9   152 ms   151 ms   153 ms  195.50.122.181
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16   266 ms   264 ms   267 ms  ae-6-6.ebr1.Chicago2.Level3.net [4.69.140.190]
 17     *        *        *     Request timed out.
 18   322 ms   267 ms   272 ms  ae-2-52.edge6.Denver1.Level3.net [4.69.147.106]

 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Web Africa 5GB Capped

Code:

C:\Users\cortexenslaver>tracert level3.net

Tracing route to level3.net [4.68.80.110]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.254]
  2     7 ms     7 ms     7 ms  196-215-215-129.dynamic.isadsl.co.za [196.215.21
5.129]
  3     8 ms     8 ms     8 ms  vlan2473.cdsl2-ctn.isdsl.net [196.38.72.193]
  4     8 ms     9 ms     8 ms  196.35.115.136
  5     8 ms    14 ms    13 ms  168.209.2.13
  6     9 ms     9 ms     8 ms  core2b-ctn-gi0-1.ip.isnet.net [168.209.2.3]
  7   167 ms   171 ms   166 ms  xe-4-3-2.edge3.London1.Level3.net [195.50.124.33
]
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14   273 ms   272 ms   273 ms  ae-6-6.ebr1.Chicago2.Level3.net [4.69.140.190]
 15     *        *        *     Request timed out.
 16   280 ms   280 ms   280 ms  ae-2-52.edge6.Denver1.Level3.net [4.69.147.106]

 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *
etc. etc. etc.

AfriGuy · Sep 22, 2014

cortexenslaver said:

It's definitely a Level3 issue between London and the USA. Can't access anything through them. Even if you run a trace to Level3.net, it times out.

AH Business Uncapped

Code:

C:\Users\cortexenslaver>tracert level3.net

Tracing route to level3.net [4.68.80.110]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.254]
  2     7 ms     7 ms     6 ms  105-236-13-129-esr-lo.mtnbusiness.co.za [105.236
.13.129]
  3     9 ms     9 ms    10 ms  41.181.201.94
  4    11 ms    11 ms    10 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
  5    10 ms     9 ms     8 ms  unc-cpt-1.mtnns.net [196.44.18.8]
  6     8 ms     9 ms     8 ms  196.44.31.106
  7   154 ms   151 ms   165 ms  am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.22
1]
  8   151 ms   152 ms   152 ms  ls-pr-2.uk--ls-cr-1.uk-a.mtn.net [209.212.111.20
3]
  9   152 ms   151 ms   153 ms  195.50.122.181
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16   266 ms   264 ms   267 ms  ae-6-6.ebr1.Chicago2.Level3.net [4.69.140.190]
 17     *        *        *     Request timed out.
 18   322 ms   267 ms   272 ms  ae-2-52.edge6.Denver1.Level3.net [4.69.147.106]

 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Web Africa 5GB Capped

Code:

C:\Users\cortexenslaver>tracert level3.net

Tracing route to level3.net [4.68.80.110]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.254]
  2     7 ms     7 ms     7 ms  196-215-215-129.dynamic.isadsl.co.za [196.215.21
5.129]
  3     8 ms     8 ms     8 ms  vlan2473.cdsl2-ctn.isdsl.net [196.38.72.193]
  4     8 ms     9 ms     8 ms  196.35.115.136
  5     8 ms    14 ms    13 ms  168.209.2.13
  6     9 ms     9 ms     8 ms  core2b-ctn-gi0-1.ip.isnet.net [168.209.2.3]
  7   167 ms   171 ms   166 ms  xe-4-3-2.edge3.London1.Level3.net [195.50.124.33
]
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14   273 ms   272 ms   273 ms  ae-6-6.ebr1.Chicago2.Level3.net [4.69.140.190]
 15     *        *        *     Request timed out.
 16   280 ms   280 ms   280 ms  ae-2-52.edge6.Denver1.Level3.net [4.69.147.106]

 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *
etc. etc. etc.

Thanks, I see MTN are investigating this too.

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