Afrihost Business Uncapped Feedback

Status
Not open for further replies.
NarrowBand said:
What did you not understand about "contact me on the forum - No PM's". I have done my best via the "normal" channels and so have many others on this forum. I tried for several days to arrange to speak or meet or email any of your management before finally getting so frustrated that I drove to your head office. That just reinforced the arrogant attitude of everyone from "critical care" to CEO. Enough is enough and I will only respond via this forum and in the public view. AH had many opportunities to respond but chose to refuse all avenues that I tried.

Time and date?
Click to expand...

I'd really like to get you touch with the right people though, and I'm afraid the only way of that happening is by confirming your info via PM :(
 
AfriGuy said:
I'd really like to get you touch with the right people though, and I'm afraid the only way of that happening is by confirming your info via PM :(
Click to expand...


As I said before all those opportunities have passed and I really tried to get in touch with "the right people" through every avenue possible. It was simply not possible. I have the emails and most of the call recordings available should you be interested but again - only on this forum.

You are welcome to PM me for more information but I can assure you that I will post any messages on this forum.

All I need is a date and a time for a meeting with Gian.
 
NarrowBand said:
As I said before all those opportunities have passed and I really tried to get in touch with "the right people" through every avenue possible. It was simply not possible. I have the emails and most of the call recordings available should you be interested but again - only on this forum.

You are welcome to PM me for more information but I can assure you that I will post any messages on this forum.

All I need is a date and a time for a meeting with Gian.
Click to expand...

If you change your mind, my offer still stands.
 
AfriGuy said:
If you change your mind, my offer still stands.
Click to expand...

Do you actually read any of these posts. My mind is very made up and is not going to change. All I am asking for is a time and a date to meet face to face with Gian. You imply that this is possible but as usual fail to deliver. I am not interested in sweeping this under the carpet and will pursue this as far as I need to until I get some some result. I fully inderstand that this may be a difficult concept for you to grasp but the simple answer is:-

Date and time?
 
NarrowBand said:
Do you actually read any of these posts. My mind is very made up and is not going to change. All I am asking for is a time and a date to meet face to face with Gian. You imply that this is possible but as usual fail to deliver. I am not interested in sweeping this under the carpet and will pursue this as far as I need to until I get some some result. I fully inderstand that this may be a difficult concept for you to grasp but the simple answer is:-

Date and time?
Click to expand...

As I said, Gian is a pretty busy man. Personally, I can't schedule a meeting for you with him. At the very least, it'll need to be done via his PA. I'm sure you can understand, he's probably the busiest guy at the company.

In order for me to organise anything, you need to PM me and I can start making arrangements for you from there. Starting with the right people to address your concerns.
 
Can i cancel and get a refund for this month. Or am I forced to used a gimped service for my business?
 
AfriGuy said:
As I said, Gian is a pretty busy man. Personally, I can't schedule a meeting for you with him. At the very least, it'll need to be done via his PA. I'm sure you can understand, he's probably the busiest guy at the company.

In order for me to organise anything, you need to PM me and I can start making arrangements for you from there. Starting with the right people to address your concerns.
Click to expand...

I accept that he may be a busy man as are many/most of his clients, especially those on business accounts. I would guess that collectively the time wasted and aggravation caused by the current fiasco far outweighs his "value" during the same period. I have tried repeatedly to contact him, his PM or any other management but without success. Give me a direct number to call to speak to his PM and I will make the arrangements if you are not capable.

This only serves to illustrate just how impossible it is to reach anyone in management.

Dig yourself a bigger hole if you wish.
 
A year. Can I cancel without giving a months notice, cause thats going to force may to pay another month. I recall when I first signed up you guys had a money back guarantee if the performance was sub-standard, has that fallen away?
 
NarrowBand said:
I accept that he may be a busy man as are many/most of his clients, especially those on business accounts. I would guess that collectively the time wasted and aggravation caused by the current fiasco far outweighs his "value" during the same period. I have tried repeatedly to contact him, his PM or any other management but without success. Give me a direct number to call to speak to his PM and I will make the arrangements if you are not capable.

This only serves to illustrate just how impossible it is to reach anyone in management.

Dig yourself a bigger hole if you wish.
Click to expand...

I can't arrange a call, sorry.
PM me your info and I'll arrange a method to get in touch with him. That's the best I can offer.
 
manesan said:
A year. Can I cancel without giving a months notice, cause thats going to force may to pay another month. I recall when I first signed up you guys had a money back guarantee if the performance was sub-standard, has that fallen away?
Click to expand...

Our billing has already run, if you cancel before the 25th of any month it'll take affect that month. Our money back option is still there, however is only valid for the first 60 days from purchase.
 
4mb business running like a 1mb . AGAIN afrihost, F**k. keep up the good work ,this is exactly why i pay so much for my account.
 
AfriGuy said:
Our billing has already run, if you cancel before the 25th of any month it'll take affect that month. Our money back option is still there, however is only valid for the first 60 days from purchase.
Click to expand...

Ok ill get that done before the 25th.
 
MWEB also has issues, heard it from a friend on a premium account last night.
 
NarrowBand said:
Do you actually read any of these posts. My mind is very made up and is not going to change. All I am asking for is a time and a date to meet face to face with Gian. You imply that this is possible but as usual fail to deliver. I am not interested in sweeping this under the carpet and will pursue this as far as I need to until I get some some result. I fully inderstand that this may be a difficult concept for you to grasp but the simple answer is:-
Date and time?
Click to expand...

He has to leave the office some time and he has to park his car somewhere. If you wait you can follow him home.

It's gotten so bad I cannot even use Afrihost to browse this forum. Using Telkom account

This is a 10Mbit account
2719361375.png
 
AfriGuy said:
As mentioned, an increase in demand can degrade some services. While this may feel like shaping, it's not.
Click to expand...

Thats quite the degraded service then! I'm not even managing 100KB/s on capped or business uncapped accounts. As posted in the Capped Forum:

Amazing how every ISP I trial of late is better than Afrihost currently. I can't handle this much longer and will have to move my company and customers off AH and seek accounts elsewhere. Afriman, Afriguy it's sad to say that after 2 years and 8 months of being a happy customer 99% of the time you are about to lose 1.8TB of capped accounts, 24 Business Uncapped Accounts and 14 Uncapped Accounts and 20-odd Mobile Accounts.
 
quovadis said:
Thats quite the degraded service then! I'm not even managing 100KB/s on capped or business uncapped accounts. As posted in the Capped Forum:

Amazing how every ISP I trial of late is better than Afrihost currently. I can't handle this much longer and will have to move my company and customers off AH and seek accounts elsewhere. Afriman, Afriguy it's sad to say that after 2 years and 8 months of being a happy customer 99% of the time you are about to lose 1.8TB of capped accounts, 24 Business Uncapped Accounts and 14 Uncapped Accounts and 20-odd Mobile Accounts.
Click to expand...

I seriously doubt they care. Just a drop in the bucket.
 
I'm on standby this week and left the 3G dongle at the office, dumb as hell I know ... Hope it shapes up later tonite.
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X