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I'm really sorry about that, we should have things running smoothly again in the South ASAP.
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Afrihost Capped ADSL Feedback (MTN) - New beginning
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I'm really sorry about that, we should have things running smoothly again in the South ASAP.
Afrihost Network Status said:
As usual all regions show green, the issue is marked as resolved 2 days ago, yet the same file with a Telkom account Chrome estimates 7 min to download and with Afrihost account 3 Hours......
Come on guys, we are not fools and this is not resolved.
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The issue causing the increased latency was resolved, I think this is unrelated as the issue appears to be limited to Cape Town. There should be some improvement in the next few minutes.
Nikkel
Expert Member
View attachment 216102
View attachment 216106
Will it help if I switch my geyser and all the lights off...?
View attachment 216106
Will it help if I switch my geyser and all the lights off...?
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If you don't mind me asking, would be able to run a traceroute to Afrihost.com so that I can see where the latency is originating from.
Nikkel
Expert Member
If you don't mind me asking, would be able to run a traceroute to Afrihost.com so that I can see where the latency is originating from.
Tracing route to afrihost.com [197.242.144.102]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 17 ms 18 ms 20 ms 105-236-9-65-esr-lo.mtnbusiness.co.za [105.236.9
.65]
3 28 ms 26 ms 28 ms ipc-recieve-tb-2a.mtnbusiness.net [41.181.54.86]
4 19 ms 20 ms 20 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
5 19 ms 20 ms 20 ms unc-cpt-1.mtnns.net [196.44.18.8]
6 50 ms 49 ms 50 ms jh-cr-1.za--tb-cr-2.za.mtnns.net [196.44.31.66]
7 66 ms 66 ms 64 ms jh-cr-2.za--jh-cr-1.za-a.mtnns.net [196.44.31.25
5]
8 43 ms 43 ms 44 ms 196.44.31.99
9 47 ms 45 ms * 196.31.220.8
10 38 ms 36 ms 40 ms 196.31.220.27
11 73 ms 71 ms 66 ms 196.31.63.202
12 42 ms 43 ms 38 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
13 84 ms 81 ms 79 ms cms-gm.afrihost.com [197.242.144.102]
Trace complete.
If you don't mind me asking, would be able to run a traceroute to Afrihost.com so that I can see where the latency is originating from.
I know it was not addressed to me but I thought it may be interesting to see where Telkom Hits your network.
Tracing route to afrihost.com [197.242.144.102]
over a maximum of 30 hops:
1 <1 ms 1 ms 1 ms www.routerlogin.com [192.168.0.200]
2 * * * Request timed out.
3 9 ms 8 ms 8 ms wbs-ip-hsll-2-gi3-1-0-vl102.telkom-ipnet.co.za.0.226.105.in-addr.arpa [105.226.0.29]
4 9 ms 8 ms 8 ms ipc-4-up.south.dsl.telkomsa.net [105.226.0.30]
5 9 ms 8 ms 8 ms ipc-aggr-2.south.dsl.telkomsa.net [105.226.0.57]
6 8 ms 9 ms 8 ms 165.165.214.213
7 8 ms 9 ms 8 ms 196.43.11.234
8 7 ms 8 ms 8 ms 196.43.25.206
9 9 ms 9 ms 9 ms mtn-gw.telkom-ipnet.co.za [196.25.165.198]
10 10 ms 8 ms 9 ms tb-cr-1.za--tb-pr-1.za-a.mtnns.net [196.44.18.140]
11 9 ms 9 ms 9 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
12 30 ms 30 ms 30 ms rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]
13 30 ms 30 ms 30 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.221]
14 31 ms 31 ms 30 ms 196.30.1.39
15 30 ms 30 ms 30 ms 196.31.220.21
16 47 ms 32 ms 46 ms 196.31.63.202
17 30 ms 30 ms 34 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
18 30 ms 30 ms 30 ms cms-gm.afrihost.com [197.242.144.102]
Trace complete.
Interesting to see the latency jump when it hits the MTN switch.
I cant try Afrihost right now as the wife is busy on the line so I cant reboot the router.
Good luck. Been trying to get an answer on that for over a month. Around 40 support mails, phone calls, forum posts and Twitter DM's and still no answer.
Changing ISP fixed the issue instantly for me though.
*Edit, And in the process my ADSL sync speed was dropped twice as if that was the problem.
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ghostR
Executive Member
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Choo Choo! Off to Downloading at full speed we go.. Choo choo!
"Rollover or refund" Good luck expecting any sort of response on that! I have also been floating this idea in my recent posts but have never had as much as an acknowledgement. The idea must be terrifying to AH.
10mbps line - erratic with a 5mbps average
View attachment 215994
AH has got to consider rollover or refunds.
This request went answered in my prior post.
Think it's time AH addressed and actioned it.
Personally I would be quite happy with rollover - after all we pay for the bandwidth (up front) so surely it belongs to us! If AH can't deliver, for whatever reason, then we should be compensated in some way.
Promises of great things to come just don't cut it.
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Yep after 5 min of trying to download the Super Sport app (39MB), it was only 5% completed on my 10Mb/s line. I change to my 3G (9Mb/s) and it completes the download in like 15sec! I assume Afrihost is refusing to tell us what the issue is with iOS downloads! And since they have this fancy expensive new network software, I'll bet they do know what is causing it! *cough*Their own software*cough*!
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That looks okay... How is the connection holding up at the moment? Still getting the latency on the speedtest?
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I was expecting there to be some improvement, especially in the South... I'll ask our Team to get me an update ASAP.
... and again - met with deathly silence. Multiple responses to posts after this one. This... avoided like the plague.
@Afripeople: We're STILL waiting patiently for a response.
The network has not been performing to expectation. Before any refutes or rebuttals rather just go re-read the hundreds of posts in this, and the prior thread clearly outlining the troubles faced by your (still) loyal customers.
Edit: Oh and I did support and promote you guys without reservation before the MTN buy-out / buy-in whatever. Even after. But you've lost ground. Sadly.
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pauljmelia
Member
Yep, me too. I've recommended so many friends, family members and colleagues to use Afrihost in the past that the current performance woes have become an embarrassment: I'm the head of development and a shareholder in a software company. I moved my business hosting & ADSL to another provider; whenever someone asks for advice regarding their own internet troubles, the first thing I ask is "are you still using Afrihost?" If they answer yes then I advise them to switch.
The only reason I haven't switched is that after many years of loyal custom, I have the vain hope that AH can sort it out; but I don't know how long I can keep hoping. I'm tired of raising support tickets, posting traceroute results, tweeting support, etc. etc all of which usually ends in my line being reset, an apparent improvement for a few hours and then back to normal.
At this very moment, my iPad has spent about 20 minutes downloading 25% of a 13.4 MB update to the BBC sport app ... on a 10Mb line. Really? For this "privilege" I get to pay the princely sum of about R1K a month. I am so lucky.
... and again - met with deathly silence. Multiple responses to posts after this one. This... avoided like the plague.
@Afripeople: We're STILL waiting patiently for a response.
The network has not been performing to expectation. Before any refutes or rebuttals rather just go re-read the hundreds of posts in this, and the prior thread clearly outlining the troubles faced by your (still) loyal customers.
Edit: Oh and I did support and promote you guys without reservation before the MTN buy-out / buy-in whatever. Even after. But you've lost ground. Sadly.
I don't there is a conspiracy chances are that AfriGenie missed your post, unless you've been constantly posting the same question.
We can't give you a blanket commitment and no company would. We know that there have been performance issues with the network but this is mostly limited to a 1 or 2 hour window in the evenings, otherwise we are seeing generally good performance on the network. I can't see any company issuing blanket refunds on that basis. But if you're assertion is that we're pocketing the profits and turning a blind eye, you are totally off the mark there. We're pumping major resources into improving our network constantly, and that expense is not matched by growth in revenue. We are always willing to spend to improve our client's experience. So I'm basically saying that there is no doubt that the fees our clients pay goes back into improving the network and providing them with the best experience possible.
I totally appreciate your point about loyalty and I think I just want to re-iterate that we are loyal to our clients. We've made many decision based on our commitment to our clients - even when it doesn't make financial sense, whether it's capacity upgrades, dropping prices or continuing promotions like Double Data even when they cost the company quite a bit. Our clients put their faith in us, and that is a bond of trust. We also return that trust by taking a leap of faith knowing that they will support us when we do.
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