Afrihost Capped ADSL Feedback (MTN) - New beginning

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Logged a ticket (TOP-728-52604) 10 AM this morning. Still waiting for a reply.

Its been 6 hours now, still no internet, and the call centre is closed. This is not the kind of service I expect from my ISP.

Can somebody please have a look at where my ticket is and when my service will be restored.
 
stuffsCPT said:
What is going on with afrihost? Very poor browsing experience the past few nights also lose connection to game servers all the time. I cant even open Gmail, it just hangs forever. Edge on my phone is faster than my afrihost account on my 10mb line. Webafrica account works 100 percent, but I dont have enough data on that account to use it all the time. Why are there constant issues with Afrihost?
Click to expand...

Having the same problem. Been going for a week now. They just reset my port every time and then it is better for a day, then we back to the same ####.

Currently I have no connection. Using 3G.
 
@The Afripeople:
Can you guys please look into the increased latency in the South.
Seeing spikes from Hop 3 onward.

Code: 
Tracing route to www.afrihost.com [41.181.185.18]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  home.gateway.home.gateway [192.168.1.254]
  2     6 ms     6 ms     6 ms  105-236-240-129-esr-lo.mtnbusiness.co.za [105.236.240.129]
  3    89 ms    85 ms    83 ms  41.181.221.254
  4   131 ms    91 ms    90 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
  5    59 ms    94 ms    57 ms  unc-cpt-1.mtnns.net [196.44.18.8]
  6    97 ms   101 ms    99 ms  jh-cr-1.za--tb-cr-2.za.mtnns.net [196.44.31.66]
  7    90 ms    92 ms    90 ms  jh-dca-1.za--jh-cr-1.za-a.mtnns.net [196.44.0.217]
  8    89 ms    90 ms    90 ms  www.afrihost.com [41.181.185.18]

Trace complete.
 
Hello

If I buy a Afrihost bundle DSL and account can I use another DSL account or am I bound to using the Afrihost account?
 
techead said:
Hello

If I buy a Afrihost bundle DSL and account can I use another DSL account or am I bound to using the Afrihost account?
Click to expand...

You can use any ISP account. The bundle is just a discounted rate for Afrihost to tie in your line with the DSL package.
 
Also having terrible google services speeds in chrome.

AfriGuy said:
QUIC is an experimental protocol run by Google, so I'm not sure it'll be working as it should, all the time.
We've run extensive checks on our end - this isn't something that can be fixed on our network.
Click to expand...

Not true, switching from afrihost to Fnb Incontact fixes the issue. Therefore the problem is on your network.
 
stuffsCPT said:
What is going on with afrihost? Very poor browsing experience the past few nights also lose connection to game servers all the time. I cant even open Gmail, it just hangs forever. Edge on my phone is faster than my afrihost account on my 10mb line. Webafrica account works 100 percent, but I dont have enough data on that account to use it all the time. Why are there constant issues with Afrihost?
Click to expand...

I'm sorry to hear that you're having this horrible experience. I know that during peak contention we are seeing some services perform poorly. We did see some intermittent latency over Sunday, which was a little out of the ordinary for a Sunday. Our team are looking at this :(
 
Kosmik said:
News servers in general, both yours and international. It's not limited, it's totally blocked!
Click to expand...

That's definitely odd. We've been testing NNTP on Business and Capped (which are essentially the same anyway in terms of network traffic) and we're definitely able to connect, though we've seen that our own server has been showing some slow performance now and again.

Are you getting any kind of errors?
 
i.got~issues said:
Are Windows updates STILL borked on Afrihost network??

View attachment 218710

Two hours and ZERO progress ... must I really have to switch ISPs to update windows STILL !!! ??

/meh
Click to expand...

They shouldn't be. Someone did post that Windows updates seemed to be running normally. But when there is latency on the network (like there was on Sunday) then we could see some services perform badly. Hard to say if this was the cause of the problem, but for now at least the latency seems to be stable.
 
Wolfling said:
Logged a ticket (TOP-728-52604) 10 AM this morning. Still waiting for a reply.

Its been 6 hours now, still no internet, and the call centre is closed. This is not the kind of service I expect from my ISP.

Can somebody please have a look at where my ticket is and when my service will be restored.
Click to expand...

Sorry about the poor turnaround time on your query. It looks like we did reply only later in the evening from your last update on the ticket.

Your line seems to be up and running now. I can't check for historical outages, but it's possible it was a Telkom problem in your area.
 
steel_dog said:
@The Afripeople:
Can you guys please look into the increased latency in the South.
Seeing spikes from Hop 3 onward.

Code: 
Tracing route to www.afrihost.com [41.181.185.18]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  home.gateway.home.gateway [192.168.1.254]
  2     6 ms     6 ms     6 ms  105-236-240-129-esr-lo.mtnbusiness.co.za [105.236.240.129]
  3    89 ms    85 ms    83 ms  41.181.221.254
  4   131 ms    91 ms    90 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
  5    59 ms    94 ms    57 ms  unc-cpt-1.mtnns.net [196.44.18.8]
  6    97 ms   101 ms    99 ms  jh-cr-1.za--tb-cr-2.za.mtnns.net [196.44.31.66]
  7    90 ms    92 ms    90 ms  jh-dca-1.za--jh-cr-1.za-a.mtnns.net [196.44.0.217]
  8    89 ms    90 ms    90 ms  www.afrihost.com [41.181.185.18]

Trace complete.
Click to expand...

We do know that Sunday saw some spikes in latency. They don't seem to be very severe but possibly enough to affect services to some degree. We're looking into it from our side but it's a little hard to analyse when it's not occurring. Our guys will be monitoring for any re-occurence.
 
techead said:
Hello

If I buy a Afrihost bundle DSL and account can I use another DSL account or am I bound to using the Afrihost account?
Click to expand...

You can always use any ISP account on your line. The bundling is simply for billing and convenience, it does not in any way restrict your line.
 
jaffar said:
Also having terrible google services speeds in chrome.



Not true, switching from afrihost to Fnb Incontact fixes the issue. Therefore the problem is on your network.
Click to expand...

It's something to do with Chrome's traffic settings. It doesn't happen in any other browser, and we definitely didn't make any changes on our side.
 
AfriMan said:
It's something to do with Chrome's traffic settings. It doesn't happen in any other browser, and we definitely didn't make any changes on our side.
Click to expand...

It uses UDP not TCP so its a different protocol, I think google is pushing more users onto it as they roll it out more extensively , chances are its getting throttled/shaped by some rule you guys already have in place. Either way switching accounts away from my afrihost/axxess accounts fixes the issue for me instantly.
 
jaffar said:
It uses UDP not TCP so its a different protocol, I think google is pushing more users onto it as they roll it out more extensively , chances are its getting throttled/shaped by some rule you guys already have in place. Either way switching accounts away from my afrihost/axxess accounts fixes the issue for me instantly.
Click to expand...

Disabling QUIC does fix the issue though, have you tried it?
 
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