Afrihost CAPPED ADSL Feedback (MTN)

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J1ngles said:
Hi @Afriman!

I'm on a 4 Meg 50Gb capped account, but my line refuses to sync at 4 Megs...the best I get is 3.

My SNR is 14, Attenuation (Downstream) is 34.5.

Please help!
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Sorry to hear that. I'd need to take a closer look at your line. Could you please drop me a PM?
 
iaywtimnbe said:
I'd be inclined to agree except for WebAfrica's AUP threshold meter. It would be useful to know how close you are to being throttled on AH capped accounts... I know, OT.
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We don't throttle, we use shaping - which we do display in ClientZone (this only applies to Home Uncapped accounts). Because we use a dynamic system that shaped by realtime demand - we can't really display a warning. It really depends on what the current demand is at any given time.
 
Beri said:
What happened to the discount on capped accounts?
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Not sure what you are referring to here. If you mean Mystery Discounts - those were only applicable to Uncapped accounts - we give data bonuses for Capped accounts.

If you mean Capped discount bundles - those are still applicable if you are in a bundle - though we've changed how we display them in ClientZone.
 
I received another message from Critical Care this morning confirming that they are having capacity issues in Cape Town. Hope this can be resolved soon.

Trust you had a good weekend.

We received confirmation, that there is a capacity issue affecting users in Cape Town.

MTN and Telkom are investigating, whether a link could be down or not.

I will keep you updated, sorry for the inconvenience caused.

Have a lovely week ahead.
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Pity there is no mention of this on the network status page though: https://www.afrihost.com/site/network_status#western-cape
 
DrJohnZoidberg said:
I received another message from Critical Care this morning confirming that they are having capacity issues in Cape Town. Hope this can be resolved soon.



Pity there is no mention of this on the network status page though: https://www.afrihost.com/site/network_status#western-cape
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Generally we don't like to use the network status for known issues, especially things of this nature. It dilutes our ability to raise emergency alerts like outages and reach the bulk of our clients. We are awaiting an upgrade so we are fully aware of the situation.
 
Hi AM or AG,

I want to change my 10+10GB to a 60+60. Support zone just says 60gb. Also if I click on 60gb it gives me this:
Prorata is R45.60
Prorata data is only 14.67gb.

Please advise.
 
Think I got it. The 60GB is actually 30+30. There are no 60+60.

Changing it to 100gb gives me prorata data of only 29GB. I'm expecting over 50gb.

100-20 = 80
80/30*21 = 56GB.
 
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pjjdp said:
Think I got it. The 60GB is actually 30+30. There are no 60+60.

Changing it to 100gb gives me prorata data of only 29GB. I'm expecting over 50gb.

100-20 = 80
80/30*21 = 56GB.
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Both the Rand value and data value is pro-rata'd - so what's on the website, on checkout should be correct :)
 
29Gb for R97 odd does not gel.

If I signup for a new 60gb. I can get 44gb for R94. I will just cancel before the 25th. Problem solved.
 
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pjjdp said:
29Gb for R97 odd does not gel.

If I signup for a new 60gb. I can get 44gb for R94. I will just cancel before the 25th. Problem solved.
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You can click cancel straight after you've signed up, you don't have to wait, it just say's pending, incase you change your mind ;)
 
Can't wait for the 24th. I need the data now. My 10+10 is finish.

Anyway. I have signed up for the 60gb and activated my free gig. So now have 45gb left. I have already cancelled the 10+10. I will now convert the 60 to 100 later in the month.

45gig is much better than 29gig and R3 cheaper. All happy for now.
 
Geez Afrihost streaming hulu is sucking this evening. Low quality and buffering. When is the IPC upgrade due ? It really sucks not being able to use the product which is meant to be unshaped as intended.

Sigh.

<insert generic everything is fine we aren't noticing problems but yes IPC capacity is strained during peak times which are the times you want to use our network ...>
 
thewusman said:
Geez Afrihost streaming hulu is sucking this evening. Low quality and buffering. When is the IPC upgrade due ? It really sucks not being able to use the product which is meant to be unshaped as intended.

Sigh.

<insert generic everything is fine we aren't noticing problems but yes IPC capacity is strained during peak times which are the times you want to use our network ...>
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ditto
 
pjjdp said:
Can't wait for the 24th. I need the data now. My 10+10 is finish.

Anyway. I have signed up for the 60gb and activated my free gig. So now have 45gb left. I have already cancelled the 10+10. I will now convert the 60 to 100 later in the month.

45gig is much better than 29gig and R3 cheaper. All happy for now.
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Some complex maths going around here - I usually just trust whatever ClientZone tells me :)
 
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