Afrihost CAPPED ADSL Feedback (MTN)

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Geez Afrihost streaming hulu is sucking this evening. Low quality and buffering. When is the IPC upgrade due ? It really sucks not being able to use the product which is meant to be unshaped as intended.

Sigh.

<insert generic everything is fine we aren't noticing problems but yes IPC capacity is strained during peak times which are the times you want to use our network ...>

+1

Some form of indication as to when the upgrade is expected, would be nice. I could then make an informed decision.

The account is usable for the short term, but, would look to move if it's going to be months before the upgrade.
 
+1

Some form of indication as to when the upgrade is expected, would be nice. I could then make an informed decision.

The account is usable for the short term, but, would look to move if it's going to be months before the upgrade.

I promise that no-one is waiting for an upgrade more than me. Aside from being a DSL user in the North (which needs an upgrade), I also wish I had better news to deliver here to our clients.

I can only promise that if I have information, I will share it to set everyone's mind at ease as best I can.
 
Some awesome news for clients in the North. We have received some additional IPC capacity to improve our client's overall experience. We should start seeing an overall improvement. Thanks for bearing with us.

However, just remember that we can still use the network optimally for the best benefit. I'd always like to encourage clients to schedule torrents and heavy downloads for late at night or overnight. This will ensure that we can always deliver the best possible experience, especially on realtime services like streaming, gaming and browsing.

I'm still awaiting news on the South upgrade - I believe it's also imminent.
 
There shouldn't be any issues in the area, do you have a traceroute I can have a look at?

Ping Test:

ping 197.242.144.102

64 bytes from 197.242.144.102: icmp_req=1 ttl=58 time=57 ms
64 bytes from 197.242.144.102: icmp_req=2 ttl=58 time=58 ms
64 bytes from 197.242.144.102: icmp_req=3 ttl=58 time=60 ms
64 bytes from 197.242.144.102: icmp_req=4 ttl=58 time=65 ms
64 bytes from 197.242.144.102: icmp_req=5 ttl=58 time=56 ms


ping 8.8.8.8

64 bytes from 8.8.8.8: icmp_req=1 ttl=44 time=195 ms
Request timeout for icmp_seq 2
64 bytes from 8.8.8.8: icmp_req=3 ttl=44 time=195 ms
64 bytes from 8.8.8.8: icmp_req=4 ttl=44 time=194 ms
Request timeout for icmp_seq 5


Trace Test:

traceroute -n 197.242.144.102

1 10.0.0.2 40 ms 2 ms
2 Request timed out * *
3 41.181.221.2 214 ms 48 ms
4 41.181.221.2 49 ms 48 ms
5 41.181.165.1 48 ms 54 ms
6 196.44.0.2 50 ms 50 ms
7 196.44.31.9 49 ms 49 ms
8 196.31.220.2 46 ms
196.31.220.6 54 ms
9 196.31.63.2 70 ms 55 ms
10 196.30.42.1 76 ms 107 ms
11 197.242.144.1 56 ms


traceroute -n 8.8.8.8

1 10.0.0.2 5 ms
2 Request timed out *
3 41.181.178.1 56 ms
4 41.181.178.1 48 ms
5 41.181.165.1 56 ms
6 41.181.139.1 53 ms
7 72.14.194.7 57 ms
8 Request timed out *


DNS Test:

nslookup www.afrihost.com

Name: www.afrihost.com
Address: 197.242.144.102


nslookup www.google.com

Name: www.google.com
Address: 173.194.34.83


nslookup thishouldfail.afrihost.com

** server can't find thisshouldfail.com: NXDOMAIN
 
Ping Test:

ping 197.242.144.102

64 bytes from 197.242.144.102: icmp_req=1 ttl=58 time=57 ms
64 bytes from 197.242.144.102: icmp_req=2 ttl=58 time=58 ms
64 bytes from 197.242.144.102: icmp_req=3 ttl=58 time=60 ms
64 bytes from 197.242.144.102: icmp_req=4 ttl=58 time=65 ms
64 bytes from 197.242.144.102: icmp_req=5 ttl=58 time=56 ms


ping 8.8.8.8

64 bytes from 8.8.8.8: icmp_req=1 ttl=44 time=195 ms
Request timeout for icmp_seq 2
64 bytes from 8.8.8.8: icmp_req=3 ttl=44 time=195 ms
64 bytes from 8.8.8.8: icmp_req=4 ttl=44 time=194 ms
Request timeout for icmp_seq 5


Trace Test:

traceroute -n 197.242.144.102

1 10.0.0.2 40 ms 2 ms
2 Request timed out * *
3 41.181.221.2 214 ms 48 ms
4 41.181.221.2 49 ms 48 ms
5 41.181.165.1 48 ms 54 ms
6 196.44.0.2 50 ms 50 ms
7 196.44.31.9 49 ms 49 ms
8 196.31.220.2 46 ms
196.31.220.6 54 ms
9 196.31.63.2 70 ms 55 ms
10 196.30.42.1 76 ms 107 ms
11 197.242.144.1 56 ms


traceroute -n 8.8.8.8

1 10.0.0.2 5 ms
2 Request timed out *
3 41.181.178.1 56 ms
4 41.181.178.1 48 ms
5 41.181.165.1 56 ms
6 41.181.139.1 53 ms
7 72.14.194.7 57 ms
8 Request timed out *


DNS Test:

nslookup www.afrihost.com

Name: www.afrihost.com
Address: 197.242.144.102


nslookup www.google.com

Name: www.google.com
Address: 173.194.34.83


nslookup thishouldfail.afrihost.com

** server can't find thisshouldfail.com: NXDOMAIN

Looks like this may be your exchange :( Do you see the same results on the Telkom guest account?
 
Ping Test:

ping 197.242.144.102

64 bytes from 197.242.144.102: icmp_req=1 ttl=58 time=57 ms
64 bytes from 197.242.144.102: icmp_req=2 ttl=58 time=58 ms
64 bytes from 197.242.144.102: icmp_req=3 ttl=58 time=60 ms
64 bytes from 197.242.144.102: icmp_req=4 ttl=58 time=65 ms
64 bytes from 197.242.144.102: icmp_req=5 ttl=58 time=56 ms


ping 8.8.8.8

64 bytes from 8.8.8.8: icmp_req=1 ttl=44 time=195 ms
Request timeout for icmp_seq 2
64 bytes from 8.8.8.8: icmp_req=3 ttl=44 time=195 ms
64 bytes from 8.8.8.8: icmp_req=4 ttl=44 time=194 ms
Request timeout for icmp_seq 5


Trace Test:

traceroute -n 197.242.144.102

1 10.0.0.2 40 ms 2 ms
2 Request timed out * *
3 41.181.221.2 214 ms 48 ms
4 41.181.221.2 49 ms 48 ms
5 41.181.165.1 48 ms 54 ms
6 196.44.0.2 50 ms 50 ms
7 196.44.31.9 49 ms 49 ms
8 196.31.220.2 46 ms
196.31.220.6 54 ms
9 196.31.63.2 70 ms 55 ms
10 196.30.42.1 76 ms 107 ms
11 197.242.144.1 56 ms


traceroute -n 8.8.8.8

1 10.0.0.2 5 ms
2 Request timed out *
3 41.181.178.1 56 ms
4 41.181.178.1 48 ms
5 41.181.165.1 56 ms
6 41.181.139.1 53 ms
7 72.14.194.7 57 ms
8 Request timed out *


DNS Test:

nslookup www.afrihost.com

Name: www.afrihost.com
Address: 197.242.144.102


nslookup www.google.com

Name: www.google.com
Address: 173.194.34.83


nslookup thishouldfail.afrihost.com

** server can't find thisshouldfail.com: NXDOMAIN

Something doesn't look lekker on your side. Have you tried restarting your router? You're getting 40ms latency to your router, that's not a good sign.
 
Something doesn't look lekker on your side. Have you tried restarting your router? You're getting 40ms latency to your router, that's not a good sign.

after reset got this
Ping Test:

ping 197.242.144.102

64 bytes from 197.242.144.102: icmp_req=1 ttl=58 time=57 ms
64 bytes from 197.242.144.102: icmp_req=2 ttl=58 time=55 ms
64 bytes from 197.242.144.102: icmp_req=3 ttl=58 time=55 ms
64 bytes from 197.242.144.102: icmp_req=4 ttl=58 time=55 ms
64 bytes from 197.242.144.102: icmp_req=5 ttl=58 time=55 ms


ping 8.8.8.8

Request timeout for icmp_seq 1
64 bytes from 8.8.8.8: icmp_req=2 ttl=44 time=195 ms
64 bytes from 8.8.8.8: icmp_req=3 ttl=44 time=194 ms
64 bytes from 8.8.8.8: icmp_req=4 ttl=44 time=194 ms
64 bytes from 8.8.8.8: icmp_req=5 ttl=44 time=194 ms


Trace Test:

traceroute -n 197.242.144.102

1 10.0.0.2 1 ms 1 ms
2 Request timed out * *
3 41.181.221.2 48 ms 101 ms
4 41.181.221.2 47 ms 47 ms
5 41.181.165.1 55 ms 54 ms
6 196.44.0.2 49 ms
41.181.165.1 47 ms
7 196.44.31.9 48 ms
196.44.0.2 49 ms
8 196.31.220.6 53 ms
196.44.31.9 48 ms
9 196.31.220.2 46 ms
196.31.220.6 53 ms
10 196.30.42.1 49 ms
196.31.63.2 55 ms
11 197.242.144.1 56 ms
196.30.42.1 47 ms
12 197.242.144.1 55 ms


traceroute -n 8.8.8.8

1 10.0.0.2 1 ms 1 ms 1 ms
2 Request timed out * * *
3 41.181.178.1 56 ms 56 ms 56 ms
4 41.181.178.1 47 ms 47 ms 47 ms
5 41.181.165.1 54 ms 54 ms 55 ms
6 196.31.180.4 47 ms 46 ms
41.181.139.1 55 ms
7 41.181.139.1 52 ms 53 ms
72.14.194.7 55 ms
8 72.14.194.7 53 ms 54 ms


DNS Test:

nslookup www.afrihost.com

Name: www.afrihost.com
Address: 197.242.144.102


nslookup www.google.com

Name: www.google.com
Address: 173.194.34.84


nslookup thishouldfail.afrihost.com

** server can't find thisshouldfail.com: NXDOMAIN
 
after reset got this

Trace Test:

traceroute -n 197.242.144.102

1 10.0.0.2 1 ms 1 ms
2 Request timed out * *
3 41.181.221.2 48 ms 101 ms
4 41.181.221.2 47 ms 47 ms
5 41.181.165.1 55 ms 54 ms
6 196.44.0.2 49 ms
41.181.165.1 47 ms
7 196.44.31.9 48 ms
196.44.0.2 49 ms
8 196.31.220.6 53 ms
196.44.31.9 48 ms
9 196.31.220.2 46 ms
196.31.220.6 53 ms
10 196.30.42.1 49 ms
196.31.63.2 55 ms
11 197.242.144.1 56 ms
196.30.42.1 47 ms
12 197.242.144.1 55 ms

What Exchange are you on?
 
What Exchange are you on?

Reason for asking (I see you are Newton Park btw), this is my trace from Lorraine (Charlo exchange)

EDIT: Afriman is aware and I understand MTN are looking into it..

Tracing route to cms-gm.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms home.gateway.pace.net [10.0.0.2]
2 * * * Request timed out.
3 39 ms 39 ms 39 ms 41.181.178.42
4 39 ms 40 ms 39 ms ipc-recieve-jh-4a.za.mtnbusiness.net [41.181.178.41]
5 39 ms 39 ms 38 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
6 39 ms 39 ms 99 ms jh-dca-2.za--qux-q.za.mtnbusiness.net [196.31.180.4]
7 52 ms 41 ms 42 ms jh-cr-2.za--jh-dca-2.za-a.mtnns.net [196.44.0.224]
8 42 ms 40 ms 51 ms 196.44.31.99
9 38 ms 37 ms 38 ms 196.31.220.8
10 48 ms 47 ms 47 ms 196.31.220.25
11 40 ms 40 ms 40 ms 196.31.63.206
12 45 ms 45 ms 46 ms 196.30.42.133
13 47 ms 48 ms 48 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

Funny that 2nd hop hey?
 
Reason for asking (I see you are Newton Park btw), this is my trace from Lorraine (Charlo exchange)

EDIT: Afriman is aware and I understand MTN are looking into it..

Tracing route to cms-gm.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms home.gateway.pace.net [10.0.0.2]
2 * * * Request timed out.
3 39 ms 39 ms 39 ms 41.181.178.42
4 39 ms 40 ms 39 ms ipc-recieve-jh-4a.za.mtnbusiness.net [41.181.178.41]
5 39 ms 39 ms 38 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
6 39 ms 39 ms 99 ms jh-dca-2.za--qux-q.za.mtnbusiness.net [196.31.180.4]
7 52 ms 41 ms 42 ms jh-cr-2.za--jh-dca-2.za-a.mtnns.net [196.44.0.224]
8 42 ms 40 ms 51 ms 196.44.31.99
9 38 ms 37 ms 38 ms 196.31.220.8
10 48 ms 47 ms 47 ms 196.31.220.25
11 40 ms 40 ms 40 ms 196.31.63.206
12 45 ms 45 ms 46 ms 196.30.42.133
13 47 ms 48 ms 48 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

Funny that 2nd hop hey?

I am in westering
 
:(
http://speedtest.ookla.com/result/2621860502.png
That's international, on my 10Mb line.
Local, and not exactly great either. http://speedtest.ookla.com/result/2621866612.png
Restarted my router and did a port recreate.
Code:
Tracing route to afrihost.com [197.242.144.102]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2     7 ms     7 ms     6 ms  
  3    11 ms    10 ms    11 ms  ipc-recieve-rb-4a.za.mtnbusiness.net [41.181.178
.89]
  4    12 ms    11 ms    11 ms  rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.14
6]
  5    11 ms    11 ms    11 ms  jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95
]
  6    12 ms    12 ms    12 ms  qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
  7    12 ms    12 ms    12 ms  196.44.31.99
  8    12 ms    12 ms    12 ms  196.30.1.53
  9    13 ms    12 ms    12 ms  196.31.220.25
 10    15 ms     *       14 ms  196.31.63.206
 11    12 ms    12 ms    12 ms  196.30.42.133
 12    14 ms    13 ms    13 ms  afrihost.com [197.242.144.102]

Say what?

Kind regards,

The NewSprout Support Team
 
Last edited:
I am in westering
Hi Guys in PE, I'm on the Charlo exchange and my speeds have been lousy for two days. I have had my port reset by Telkom but it's still lousy at 10:15 tonight.
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Gareth>tracert www.afrihost.co.za

Tracing route to www.afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 788 ms 903 ms 965 ms 41.181.221.249
4 1035 ms 1038 ms 1126 ms 41.181.221.250
5 700 ms 745 ms 836 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
6 973 ms 1021 ms 932 ms jh-dca-2.za--qux-q.za.mtnbusiness.net [196.31.18
0.4]
7 883 ms 921 ms 988 ms jh-cr-2.za--jh-dca-2.za-a.mtnns.net [196.44.0.22
4]
8 908 ms 784 ms 786 ms 196.44.31.99
9 1182 ms 852 ms 943 ms 196.30.1.39
10 871 ms 846 ms 914 ms 196.31.220.21
11 997 ms 1098 ms 880 ms 196.31.63.202
12 977 ms 949 ms 1028 ms 196.30.42.133
13 889 ms 665 ms 788 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

C:\Users\Gareth>
 
The quality of the capped accounts have gone down significantly lately.

Higher latency, packet loss (both local and international).

I hope this is just a transition from MTN buying afrihost and that it improves very very soon, because like it is now I cannot use it.
 
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