Afrihost CAPPED ADSL Feedback (MTN)

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Beri said:
I am on a 50gig capped bundle account. Was told by your team that I am not getting the 50 gig. is this correct?
Click to expand...

Well, Yes and No. Basically, clients already on a Capped Bundle will be getting a special bundle which gives them the same per GB rate as Capped clients so the get the same value (as well as the discounted benefit of having their line with us).

Gian is sending out a mailer over the next couple of days to explain. But if you didn't get a custom data bundle, please drop me a PM.
 
AfriMan said:
Well, Yes and No. Basically, clients already on a Capped Bundle will be getting a special bundle which gives them the same per GB rate as Capped clients so the get the same value (as well as the discounted benefit of having their line with us).

Gian is sending out a mailer over the next couple of days to explain. But if you didn't get a custom data bundle, please drop me a PM.
Click to expand...

lol are you in politics? I did send you a pm. only got 50gig.
 
AfriMan said:
Well, Yes and No. Basically, clients already on a Capped Bundle will be getting a special bundle which gives them the same per GB rate as Capped clients so the get the same value (as well as the discounted benefit of having their line with us).

Gian is sending out a mailer over the next couple of days to explain. But if you didn't get a custom data bundle, please drop me a PM.
Click to expand...

Still on 50GB as well... sent PM.
 
I think it makes sense to do a general post here.

Most Capped Bundle clients will have received some additional data on their packages due to the new integration of Double Data. Essnetially, clients on Capped only are receiving a rate from R1,80 per GB. So we calculated the data spend on Capped Bundles and adjusted the amount of data upward to reflect the new price. For some this did equate to double data or thereabouts.

However, there are some clients who received less data than expected or no data, they were most likely on a custom bundle where the per GB price they were paying was either similar or even less than the new rate. In these cases we have adjusted where possible in the clients favour, or left their bundle as is.

No clients should be paying more or receiving less data than previously though.

Anyone who feels that they're bundle is still not what it should be, please PM me so we can review :)
 
Strange as I just applied for a bundle that was advertised and paid the price that was advertised. No custom bundle.

I pay R375 am month for the 4meg line 50 gig.......... how much are you guys paying and what did you get.
 
I am 10meg and 50GB for R450 - This wasn't a custom bundle. Apparently I won't be getting any extra data.

EDIT: may have been custom actually.
 
Last edited:
Chevron said:
Well if you look here:

http://www.afrihost.com/site/product/capped_dsl_bundles

4Meg and 50GBs + 50GBs is actually R458.

You're getting a R83 discount.
Click to expand...

I know but then I got my bundle that was not the price. That is the new price for people. I understand what they are saying but I was told that from this month we all will get the 50 gig extra till September. they started with the bonus gigs and then we where told that from this month it will be an automatic thing.

I ma not complaining....... just asking for clarification.....
 
Beri said:
I know but then I got my bundle that was not the price. That is the new price for people. I understand what they are saying but I was told that from this month we all will get the 50 gig extra till September. they started with the bonus gigs and then we where told that from this month it will be an automatic thing.

I ma not complaining....... just asking for clarification.....
Click to expand...

Drop me a PM with your DSL username and I'll see what's happening on the account :)
 
Beri said:
I know but then I got my bundle that was not the price. That is the new price for people. I understand what they are saying but I was told that from this month we all will get the 50 gig extra till September. they started with the bonus gigs and then we where told that from this month it will be an automatic thing.

I ma not complaining....... just asking for clarification.....
Click to expand...

Agreed. I was also under the impression that I would be getting more data. There should be clarity in the emails sent out - for example, it should say "clients paying x amount will receive x percentage" etc. Not complaining about AH, just a bit disappointed that I'm not included in it.
 
jackshiels said:
Agreed. I was also under the impression that I would be getting more data. There should be clarity in the emails sent out - for example, it should say "clients paying x amount will receive x percentage" etc. Not complaining about AH, just a bit disappointed that I'm not included in it.
Click to expand...

Gian should be sending out confirmations around all this soon :)
 
AfriGuy said:
Gian should be sending out confirmations around all this soon :)
Click to expand...

Wondering as well... I'm on the old price, and getting the old bundle as is, but wasn't told what was going to happen with what, other than Afriman saying that "news is coming soon".
 
AfriGuy said:
Can't seem to spot anything out of the ordinary here. Also remember that even if shaping was applied (which it isn't on our Capped/ Business Uncapped accounts) it doesn't affect latency.

What's all slow on your end?
Click to expand...


Also a latency problem. Have sent more than 1 mail with the below to client zone and nothing.

50 pings to the local dota 2 server (CT i think)


PING 197.80.200.1 (197.80.200.1): 56 data bytes

64 bytes from 197.80.200.1: icmp_seq=0 ttl=242 time=979.987 ms
64 bytes from 197.80.200.1: icmp_seq=1 ttl=242 time=498.596 ms
64 bytes from 197.80.200.1: icmp_seq=2 ttl=242 time=578.977 ms
64 bytes from 197.80.200.1: icmp_seq=3 ttl=242 time=566.517 ms
64 bytes from 197.80.200.1: icmp_seq=4 ttl=242 time=497.113 ms
64 bytes from 197.80.200.1: icmp_seq=5 ttl=242 time=562.521 ms
64 bytes from 197.80.200.1: icmp_seq=6 ttl=242 time=759.333 ms
64 bytes from 197.80.200.1: icmp_seq=7 ttl=242 time=627.036 ms
64 bytes from 197.80.200.1: icmp_seq=8 ttl=242 time=827.275 ms
64 bytes from 197.80.200.1: icmp_seq=9 ttl=242 time=623.683 ms
64 bytes from 197.80.200.1: icmp_seq=10 ttl=242 time=826.188 ms
64 bytes from 197.80.200.1: icmp_seq=11 ttl=242 time=693.572 ms
64 bytes from 197.80.200.1: icmp_seq=12 ttl=242 time=492.262 ms
64 bytes from 197.80.200.1: icmp_seq=13 ttl=242 time=753.796 ms
64 bytes from 197.80.200.1: icmp_seq=14 ttl=242 time=565.803 ms
64 bytes from 197.80.200.1: icmp_seq=15 ttl=242 time=817.212 ms
64 bytes from 197.80.200.1: icmp_seq=16 ttl=242 time=557.643 ms
64 bytes from 197.80.200.1: icmp_seq=17 ttl=242 time=249.297 ms
64 bytes from 197.80.200.1: icmp_seq=18 ttl=242 time=304.940 ms
64 bytes from 197.80.200.1: icmp_seq=19 ttl=242 time=318.788 ms
64 bytes from 197.80.200.1: icmp_seq=20 ttl=242 time=572.181 ms
64 bytes from 197.80.200.1: icmp_seq=21 ttl=242 time=412.680 ms
64 bytes from 197.80.200.1: icmp_seq=22 ttl=242 time=811.022 ms
64 bytes from 197.80.200.1: icmp_seq=23 ttl=242 time=772.181 ms
64 bytes from 197.80.200.1: icmp_seq=24 ttl=242 time=87.492 ms
64 bytes from 197.80.200.1: icmp_seq=25 ttl=242 time=946.947 ms
64 bytes from 197.80.200.1: icmp_seq=26 ttl=242 time=805.083 ms
64 bytes from 197.80.200.1: icmp_seq=27 ttl=242 time=277.307 ms
64 bytes from 197.80.200.1: icmp_seq=28 ttl=242 time=540.628 ms
64 bytes from 197.80.200.1: icmp_seq=29 ttl=242 time=613.245 ms
64 bytes from 197.80.200.1: icmp_seq=30 ttl=242 time=115.577 ms
64 bytes from 197.80.200.1: icmp_seq=31 ttl=242 time=344.174 ms
64 bytes from 197.80.200.1: icmp_seq=32 ttl=242 time=666.492 ms
64 bytes from 197.80.200.1: icmp_seq=33 ttl=242 time=209.493 ms
64 bytes from 197.80.200.1: icmp_seq=34 ttl=242 time=734.095 ms
64 bytes from 197.80.200.1: icmp_seq=35 ttl=242 time=931.122 ms
64 bytes from 197.80.200.1: icmp_seq=36 ttl=242 time=305.593 ms
64 bytes from 197.80.200.1: icmp_seq=37 ttl=242 time=928.339 ms
64 bytes from 197.80.200.1: icmp_seq=38 ttl=242 time=930.148 ms
64 bytes from 197.80.200.1: icmp_seq=39 ttl=242 time=301.928 ms
64 bytes from 197.80.200.1: icmp_seq=40 ttl=242 time=119.084 ms
64 bytes from 197.80.200.1: icmp_seq=41 ttl=242 time=658.365 ms
64 bytes from 197.80.200.1: icmp_seq=42 ttl=242 time=793.947 ms
64 bytes from 197.80.200.1: icmp_seq=43 ttl=242 time=661.713 ms
64 bytes from 197.80.200.1: icmp_seq=44 ttl=242 time=727.901 ms
64 bytes from 197.80.200.1: icmp_seq=45 ttl=242 time=723.105 ms
64 bytes from 197.80.200.1: icmp_seq=46 ttl=242 time=486.716 ms
64 bytes from 197.80.200.1: icmp_seq=47 ttl=242 time=987.549 ms
64 bytes from 197.80.200.1: icmp_seq=48 ttl=242 time=855.567 ms
64 bytes from 197.80.200.1: icmp_seq=49 ttl=242 time=716.692 ms
64 bytes from 197.80.200.1: icmp_seq=50 ttl=242 time=202.453 ms




traceroute to dota 2 server




traceroute to 197.80.200.1 (197.80.200.1), 64 hops max, 52 byte packets

1 192.168.1.1 (192.168.1.1) 1.800 ms 0.762 ms 0.764 ms
2 105-236-5-193-esr-lo.mtnbusiness.co.za (105.236.5.193) 305.069 ms 59.995 ms 108.463 ms
3 ipc-recieve-tb-2a.mtnbusiness.net (41.181.54.86) 119.176 ms 119.520 ms 177.638 ms
4 tb-dca-2.za--qux-c.za.mtnbusiness.net (41.181.198.188) 109.165 ms 110.222 ms 148.421 ms
5 * unc-cpt-1.mtnns.net (196.44.18.8) 100.482 ms 119.793 ms
6 196.44.31.106 (196.44.31.106) 85.375 ms 80.341 ms 86.895 ms
7 nl-ha-2.za--rb-cr-1.za-a.mtnns.net (196.44.0.121) 102.419 ms 109.835 ms 196.44.0.74 (196.44.0.74) 113.129 ms
8 196-28-178-141.adsl.mweb.co.za (196.28.178.141) 116.889 ms 103.497 ms 102.546 ms
9 tengig-0-7-0-3-cpt-p-2.mweb.co.za (197.84.7.2) 137.598 ms 149.504 ms tengig-0-0-0-1-cpt-p-1.mweb.co.za (197.84.7.1) 131.385 ms
10 tengig-0-0-0-0-vic-p-2.mweb.co.za (197.84.4.35) 116.779 ms 137.969 ms 140.312 ms
11 tengig-0-0-0-0-102-vic-pe-1.mweb.co.za (197.80.7.41) 129.372 ms 122.097 ms *
12 tengig0-0-0-0.mca-pe-1.mweb.co.za (197.80.4.37) 129.671 ms 137.401 ms 138.611 ms
13 197-80-96-30.jhb.mweb.co.za (197.80.96.30) 132.835 ms 143.760 ms 125.172 ms
14 opti-jhb-vp-hosting.optinet.net (197.80.206.6) 124.502 ms 120.025 ms 115.814 ms
15 197-80-215-18.jhb.mweb.co.za (197.80.215.18) 110.617 ms * 432.555 ms


I have sent in-game screen shots to client zone.

These are extremely high pings. Please assist. Thanks
 
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