Afrihost CAPPED ADSL Feedback (MTN)

aucampia · Sep 23, 2014

AfriGuy said:
Can't see any obvious reason why Although this is generally quite a busy time on the network.
Any test info I can look at?

You should have a decent grip on the state of your network. There is clearly still something wrong, and yet you are still trying to pass it off as normal ?

Please have some respect for your customers, we are not idiots, we know when we are being sold a pack of lies.

Aquiva · Sep 23, 2014

Great after a week, still not any better!

10Mb/s line running at 5.29Mbp/s on Afrihost and on iTNT 8.74Mbp/s!!

C:\>ping afrihost.com -t

Pinging afrihost.com [197.242.144.102] with 32 bytes of dat
Reply from 197.242.144.102: bytes=32 time=75ms TTL=58
Reply from 197.242.144.102: bytes=32 time=59ms TTL=58
Reply from 197.242.144.102: bytes=32 time=60ms TTL=58
Reply from 197.242.144.102: bytes=32 time=75ms TTL=58
Reply from 197.242.144.102: bytes=32 time=312ms TTL=58
Reply from 197.242.144.102: bytes=32 time=61ms TTL=58
Reply from 197.242.144.102: bytes=32 time=64ms TTL=58
Request timed out.
Reply from 197.242.144.102: bytes=32 time=59ms TTL=58
Reply from 197.242.144.102: bytes=32 time=62ms TTL=58
Reply from 197.242.144.102: bytes=32 time=61ms TTL=58
Reply from 197.242.144.102: bytes=32 time=59ms TTL=58
Reply from 197.242.144.102: bytes=32 time=67ms TTL=58
Reply from 197.242.144.102: bytes=32 time=68ms TTL=58
Reply from 197.242.144.102: bytes=32 time=443ms TTL=58
Reply from 197.242.144.102: bytes=32 time=1872ms TTL=58
Reply from 197.242.144.102: bytes=32 time=377ms TTL=58
Reply from 197.242.144.102: bytes=32 time=286ms TTL=58
Reply from 197.242.144.102: bytes=32 time=90ms TTL=58
Reply from 197.242.144.102: bytes=32 time=65ms TTL=58
Reply from 197.242.144.102: bytes=32 time=74ms TTL=58
Reply from 197.242.144.102: bytes=32 time=59ms TTL=58
Reply from 197.242.144.102: bytes=32 time=62ms TTL=58
Reply from 197.242.144.102: bytes=32 time=60ms TTL=58
Reply from 197.242.144.102: bytes=32 time=62ms TTL=58
Reply from 197.242.144.102: bytes=32 time=118ms TTL=58
Reply from 197.242.144.102: bytes=32 time=205ms TTL=58
Reply from 197.242.144.102: bytes=32 time=63ms TTL=58
Reply from 197.242.144.102: bytes=32 time=64ms TTL=58
Reply from 197.242.144.102: bytes=32 time=59ms TTL=58
Reply from 197.242.144.102: bytes=32 time=75ms TTL=58
Reply from 197.242.144.102: bytes=32 time=60ms TTL=58
Reply from 197.242.144.102: bytes=32 time=63ms TTL=58
Reply from 197.242.144.102: bytes=32 time=112ms TTL=58
Reply from 197.242.144.102: bytes=32 time=60ms TTL=58
Reply from 197.242.144.102: bytes=32 time=64ms TTL=58
Reply from 197.242.144.102: bytes=32 time=60ms TTL=58
Reply from 197.242.144.102: bytes=32 time=60ms TTL=58
Reply from 197.242.144.102: bytes=32 time=75ms TTL=58
Reply from 197.242.144.102: bytes=32 time=60ms TTL=58
Reply from 197.242.144.102: bytes=32 time=59ms TTL=58
Reply from 197.242.144.102: bytes=32 time=273ms TTL=58
Reply from 197.242.144.102: bytes=32 time=76ms TTL=58
Reply from 197.242.144.102: bytes=32 time=89ms TTL=58
Reply from 197.242.144.102: bytes=32 time=176ms TTL=58
Reply from 197.242.144.102: bytes=32 time=84ms TTL=58
Reply from 197.242.144.102: bytes=32 time=60ms TTL=58

Ping statistics for 197.242.144.102:
Packets: Sent = 47, Received = 46, Lost = 1 (2% loss),
Approximate round trip times in milli-seconds:
Minimum = 59ms, Maximum = 1872ms, Average = 142ms
Control-C
^C

oober · Sep 23, 2014

Mine is also not doing so well... 10Meg line.

Dan C · Sep 23, 2014

oober said:
Mine is also not doing so well... 10Meg line.
View attachment 151992

What's wrong with that ping ?

Ah ok, I see your speed is a bit hampered.

4mbps line in East London to Cape Town <- seems all fine

http://www.speedtest.net/my-result/3782142164

MrGray · Sep 23, 2014

10mbps line running at about 50% of capacity in Cape Town. Not the end of the world, better than last week, but still not exactly fantastic.

oober · Sep 24, 2014

Ok something strange is going on with our internet. I've used the Telkom Guest account for the saix speedtests and only the Rosebank server seems to work correctly. Also the Afrihost account is also performing poorly. What is going on?

This can't be exchange related since the Rosebank speedtest is doing ok...

SAIX - Telkom Guest Account

Afrihost

roadcat · Sep 24, 2014

Still very broken. This is on a 40mb line in PE

i.got~issues · Sep 24, 2014

I have another account with Afrihost... for mobile data only.

I was curious to see if adding an ADSL account to this made any difference...

The new Afrihost ADSL Capped account;

Here... the old (current) Afrihost ADSL Capped account;

:wtf:

I have had this issue with international throughput with this account since July.
Of course, there is absolutely nothing wrong at all with it.
iOS updates and blah increased blah southern blahblah demand...

i.got~issues · Sep 24, 2014

A tracert with both;

Current ADSL Account

Code:

Tracing route to www.afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

  1     6 ms     6 ms     5 ms  105-236-9-65-esr-lo.mtnbusiness.co.za [105.236.9.65]
  2     8 ms     9 ms    10 ms  ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150]
  3    12 ms     8 ms    63 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
  4     9 ms     8 ms     8 ms  compj-cpt-1.mtnns.net [196.44.18.2]
  5     9 ms     9 ms     9 ms  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
  6    30 ms    31 ms    31 ms  rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]
  7    51 ms    31 ms    31 ms  jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.221]
  8    31 ms    29 ms    29 ms  196.31.220.12
  9    31 ms    34 ms    32 ms  196.31.220.25
 10    32 ms    32 ms    31 ms  196.31.63.206
 11    39 ms    43 ms    40 ms  vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
 12    32 ms    30 ms    34 ms  cms-gm.afrihost.com [197.242.144.102]

Trace complete.

NEW ADSL account

Code:

Tracing route to www.afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

  1     6 ms     6 ms     6 ms  105-236-9-65-esr-lo.mtnbusiness.co.za [105.236.9.65]
  2    10 ms     9 ms    10 ms  41.181.221.254
  3     8 ms     9 ms     8 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
  4    10 ms     9 ms     9 ms  compj-cpt-1.mtnns.net [196.44.18.2]
  5    11 ms     9 ms    11 ms  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
  6    31 ms    30 ms    30 ms  rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]
  7    31 ms    32 ms    36 ms  196.44.31.97
  8    33 ms    32 ms    32 ms  196.30.1.39
  9    43 ms    55 ms    31 ms  196.31.220.21
 10    32 ms    31 ms    32 ms  196.31.63.202
 11    32 ms    33 ms    40 ms  vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
 12    31 ms    31 ms    31 ms  cms-gm.afrihost.com [197.242.144.102]

Trace complete.

i.got~issues · Sep 24, 2014

And just for s!ts and giggles... Zertop's tool on both accounts;

Old Account

Code:

Local Tracert 

Tracing route to news24.co.za [41.86.110.143]
over a maximum of 30 hops:

  1    11 ms    11 ms     6 ms  105-236-9-65-esr-lo.mtnbusiness.co.za [105.236.9.65] 
  2    10 ms     7 ms     9 ms  ipc-recieve-tb-2a.mtnbusiness.net [41.181.54.86] 
  3     8 ms     7 ms     7 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188] 
  4     9 ms    18 ms     9 ms  unc-cpt-1.mtnns.net [196.44.18.8] 
  5    10 ms     9 ms     9 ms  196.44.31.106 
  6    53 ms    63 ms    60 ms  nl-ha-2.za--rb-cr-1.za-a.mtnns.net [196.44.0.121] 
  7    15 ms    10 ms     9 ms  196-28-178-141.adsl.mweb.co.za [196.28.178.141] 
  8    15 ms    15 ms    15 ms  tengig-0-7-0-3-cpt-p-2.mweb.co.za [197.84.7.2] 
  9     9 ms     9 ms     9 ms  vl-12-cpt-hscore-2.mweb.co.za [197.84.5.254] 
 10    11 ms    11 ms    12 ms  vp-02-14.bb.ctn.c27.za.net [196.28.178.70] 
 11    11 ms    14 ms    11 ms  gig5-2-cpt-opt-65-1.optinet.net [196.41.133.166] 
 12    10 ms    12 ms    12 ms  OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6] 
 13    12 ms    11 ms    25 ms  197-84-208-146.cpt.mweb.co.za [197.84.208.146] 
 14    23 ms    20 ms    11 ms  41-86-110-143.mweb.co.za [41.86.110.143] 

Trace complete.
  
International Tracert 

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

  1     5 ms     6 ms     5 ms  105-236-9-65-esr-lo.mtnbusiness.co.za [105.236.9.65] 
  2     9 ms     9 ms    10 ms  ipc-recieve-tb-2a.mtnbusiness.net [41.181.54.86] 
  3    23 ms     9 ms     8 ms  tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.184.28] 
  4     8 ms     7 ms     8 ms  unc-cpt-1.mtnns.net [196.44.18.8] 
  5    10 ms    19 ms    21 ms  196.44.31.106 
  6   167 ms   152 ms   152 ms  am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.221] 
  7   153 ms   152 ms   151 ms  ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83] 
  8   152 ms   151 ms   151 ms  linx-gw1.thn.ncuk.net [195.66.224.240] 
  9   152 ms   151 ms   152 ms  te2-1-9.star10g.bdr-rt3.thdo.ncuk.net [80.249.97.17] 
 10   212 ms   158 ms   154 ms  te1-1-1-31.core-rs2.thdo.ncuk.net [80.249.97.85] 
 11   165 ms   161 ms   155 ms  www.thinkbroadband.com [80.249.99.130] 

Trace complete.
  
International Speedtest 
Downloaded 10.0 megabytes in 30 seconds. (330.92 KB/s)
  
Local Speedtest 
Downloaded 8000.0 kilobytes in 19 seconds. (403.57 KB/s)
  
  
  
  
Test End Timestamp 
2014-09-24 10:46:21,30

New Account

Code:

Local Tracert 

Tracing route to news24.co.za [41.86.110.143]
over a maximum of 30 hops:

  1     5 ms     5 ms     5 ms  105-236-9-65-esr-lo.mtnbusiness.co.za [105.236.9.65] 
  2     9 ms     9 ms     9 ms  ipc-recieve-tb-2a.mtnbusiness.net [41.181.54.86] 
  3    10 ms     7 ms     9 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188] 
  4     9 ms     7 ms     8 ms  unc-cpt-1.mtnns.net [196.44.18.8] 
  5     9 ms     8 ms     8 ms  196.44.31.106 
  6    10 ms    10 ms    10 ms  nl-ha-2.za--rb-cr-1.za-a.mtnns.net [196.44.0.121] 
  7    12 ms    10 ms    11 ms  196-28-178-141.adsl.mweb.co.za [196.28.178.141] 
  8    13 ms    13 ms    11 ms  tengig-0-7-0-3-cpt-p-2.mweb.co.za [197.84.7.2] 
  9    10 ms    11 ms    11 ms  vl-12-cpt-hscore-2.mweb.co.za [197.84.5.254] 
 10    33 ms    33 ms    34 ms  vp-02-14.bb.ctn.c27.za.net [196.28.178.70] 
 11    11 ms    15 ms    11 ms  gig5-2-cpt-opt-65-1.optinet.net [196.41.133.166] 
 12    10 ms     9 ms     9 ms  OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6] 
 13    12 ms    12 ms    11 ms  197-84-208-146.cpt.mweb.co.za [197.84.208.146] 
 14    12 ms    11 ms    10 ms  41-86-110-143.mweb.co.za [41.86.110.143] 

Trace complete.
  
International Tracert 

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

  1     6 ms     6 ms     5 ms  105-236-9-65-esr-lo.mtnbusiness.co.za [105.236.9.65] 
  2     9 ms    21 ms    29 ms  41.181.201.94 
  3    10 ms    13 ms    10 ms  tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.184.28] 
  4    22 ms    20 ms    24 ms  unc-cpt-1.mtnns.net [196.44.18.8] 
  5     9 ms    44 ms     9 ms  196.44.31.106 
  6   152 ms   168 ms   154 ms  am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.221] 
  7   155 ms   150 ms   153 ms  ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83] 
  8   190 ms   172 ms   176 ms  linx-gw1.thn.ncuk.net [195.66.224.240] 
  9   153 ms   151 ms   151 ms  te2-1-9.star10g.bdr-rt3.thdo.ncuk.net [80.249.97.17] 
 10   157 ms   152 ms   154 ms  te1-1-1-31.core-rs2.thdo.ncuk.net [80.249.97.85] 
 11   152 ms   153 ms   153 ms  www.thinkbroadband.com [80.249.99.130] 

Trace complete.
  
International Speedtest 
Downloaded 10.0 megabytes in 20 seconds. (495.09 KB/s)
  
Local Speedtest 
Downloaded 8000.0 kilobytes in 15 seconds. (504.51 KB/s)
  
  
  
  
Test End Timestamp 
2014-09-24 10:49:35,41

New account OK, old account still borked.

EDIT:

Youtube at 1080p buffer free on new account...

Old account, lucky to get 360p with buffering.

Zadomino · Sep 24, 2014

any reason why my line is so sucky as of late? Getting a 0.86mb down speed and 0.3 up. I recently downgraded the line to 2mb because we never get anything above 2mb on a 4mb line???

Ping Test:

ping 197.242.144.102

64 bytes from 197.242.144.102: icmp_req=1 ttl=57 time=296 ms
64 bytes from 197.242.144.102: icmp_req=2 ttl=57 time=288 ms
64 bytes from 197.242.144.102: icmp_req=3 ttl=57 time=296 ms
Request timeout for icmp_seq 4
64 bytes from 197.242.144.102: icmp_req=5 ttl=57 time=282 ms

ping 8.8.8.8

64 bytes from 8.8.8.8: icmp_req=1 ttl=43 time=505 ms
64 bytes from 8.8.8.8: icmp_req=2 ttl=43 time=500 ms
64 bytes from 8.8.8.8: icmp_req=3 ttl=43 time=512 ms
64 bytes from 8.8.8.8: icmp_req=4 ttl=43 time=511 ms
64 bytes from 8.8.8.8: icmp_req=5 ttl=43 time=499 ms

Trace Test:

traceroute -n 197.242.144.102

1 192.168.0.1 2.374 ms 1.904 ms 1.345 ms
2 105.236.1.193 276.633 ms 232.722 ms 294.221 ms
3 41.181.178.29 280.761 ms 221.221 ms 280.583 ms
4 41.181.165.115 299.565 ms 301.776 ms 253.89 ms
5 41.181.165.114 297.891 ms 262.537 ms
196.31.180.4 254.294 ms
6 196.44.0.224 291.785 ms 293.383 ms 300.644 ms
7 196.44.31.99 236.151 ms 299.082 ms 302.223 ms
8 196.31.220.8 282.398 ms 308.245 ms
196.31.220.6 298.506 ms
9 196.31.220.25 292.381 ms 276.128 ms 275.074 ms
10 196.31.63.206 223.289 ms 288.362 ms
196.31.63.202 288.428 ms
11 196.30.42.133 168.867 ms 288.946 ms 304.809 ms
12 197.242.144.102 173.155 ms 273.757 ms 290.57 ms

traceroute -n 8.8.8.8

1 192.168.0.1 1.376 ms 1.587 ms 1.619 ms
2 105.236.1.193 280.287 ms 199.69 ms 407.68 ms
3 41.181.178.5 293.622 ms 194.035 ms 521.211 ms
4 41.181.165.115 308.066 ms 220.859 ms 466.859 ms
5 196.31.180.4 287.706 ms 221.312 ms 484.505 ms
6 209.212.111.187 474.418 ms 436.265 ms 760.388 ms
7 209.212.99.13 448.523 ms 453.837 ms 591.489 ms
8 209.85.255.78 442.97 ms 509.035 ms 637.52 ms
9 209.85.244.240 431.979 ms
209.85.245.2 496.443 ms
209.85.253.94 622.529 ms
10 66.249.95.173 405.408 ms
72.14.232.134 563.771 ms
72.14.238.18 520.565 ms
11 209.85.248.71 322.01 ms
216.239.47.75 522.782 ms
216.239.47.87 562.649 ms
12 Request timed out * * *
13 8.8.8.8 408.632 ms 603.568 ms 440.029 ms

DNS Test:

nslookup www.afrihost.com

Name: www.afrihost.com
Address: 197.242.144.102

nslookup www.google.com

Name: www.google.com
Address: 66.8.14.20
Name: www.google.com
Address: 66.8.14.46
Name: www.google.com
Address: 66.8.14.24
Name: www.google.com
Address: 66.8.14.48
Name: www.google.com
Address: 66.8.14.37
Name: www.google.com
Address: 66.8.14.31
Name: www.google.com
Address: 66.8.14.53
Name: www.google.com
Address: 66.8.14.27
Name: www.google.com
Address: 66.8.14.38
Name: www.google.com
Address: 66.8.14.42
Name: www.google.com
Address: 66.8.14.16
Name: www.google.com
Address: 66.8.14.49
Name: www.google.com
Address: 66.8.14.26
Name: www.google.com
Address: 66.8.14.57
Name: www.google.com
Address: 66.8.14.59
Name: www.google.com
Address: 66.8.14.35

nslookup thishouldfail.afrihost.com

** server can't find thisshouldfail.com: NXDOMAIN

Kwerty · Sep 24, 2014

What's the point of bundling your line with AH?

I've had to contact Telkom myself to get the maximum sync speed database updated for my area (so much for dealing with them on my behalf). Now I've been waiting 5 days for a line speed change. Could of done this myself in 5 minutes.

Kwerty · Sep 24, 2014

Zadomino said:
any reason why my line is so sucky as of late? Getting a 0.86mb down speed and 0.3 up. I recently downgraded the line to 2mb because we never get anything above 2mb on a 4mb line???

Ping Test:

ping 197.242.144.102

64 bytes from 197.242.144.102: icmp_req=1 ttl=57 time=296 ms
64 bytes from 197.242.144.102: icmp_req=2 ttl=57 time=288 ms
64 bytes from 197.242.144.102: icmp_req=3 ttl=57 time=296 ms
Request timeout for icmp_seq 4
64 bytes from 197.242.144.102: icmp_req=5 ttl=57 time=282 ms

ping 8.8.8.8

64 bytes from 8.8.8.8: icmp_req=1 ttl=43 time=505 ms
64 bytes from 8.8.8.8: icmp_req=2 ttl=43 time=500 ms
64 bytes from 8.8.8.8: icmp_req=3 ttl=43 time=512 ms
64 bytes from 8.8.8.8: icmp_req=4 ttl=43 time=511 ms
64 bytes from 8.8.8.8: icmp_req=5 ttl=43 time=499 ms

Trace Test:

traceroute -n 197.242.144.102

1 192.168.0.1 2.374 ms 1.904 ms 1.345 ms
2 105.236.1.193 276.633 ms 232.722 ms 294.221 ms
3 41.181.178.29 280.761 ms 221.221 ms 280.583 ms
4 41.181.165.115 299.565 ms 301.776 ms 253.89 ms
5 41.181.165.114 297.891 ms 262.537 ms
196.31.180.4 254.294 ms
6 196.44.0.224 291.785 ms 293.383 ms 300.644 ms
7 196.44.31.99 236.151 ms 299.082 ms 302.223 ms
8 196.31.220.8 282.398 ms 308.245 ms
196.31.220.6 298.506 ms
9 196.31.220.25 292.381 ms 276.128 ms 275.074 ms
10 196.31.63.206 223.289 ms 288.362 ms
196.31.63.202 288.428 ms
11 196.30.42.133 168.867 ms 288.946 ms 304.809 ms
12 197.242.144.102 173.155 ms 273.757 ms 290.57 ms

traceroute -n 8.8.8.8

1 192.168.0.1 1.376 ms 1.587 ms 1.619 ms
2 105.236.1.193 280.287 ms 199.69 ms 407.68 ms
3 41.181.178.5 293.622 ms 194.035 ms 521.211 ms
4 41.181.165.115 308.066 ms 220.859 ms 466.859 ms
5 196.31.180.4 287.706 ms 221.312 ms 484.505 ms
6 209.212.111.187 474.418 ms 436.265 ms 760.388 ms
7 209.212.99.13 448.523 ms 453.837 ms 591.489 ms
8 209.85.255.78 442.97 ms 509.035 ms 637.52 ms
9 209.85.244.240 431.979 ms
209.85.245.2 496.443 ms
209.85.253.94 622.529 ms
10 66.249.95.173 405.408 ms
72.14.232.134 563.771 ms
72.14.238.18 520.565 ms
11 209.85.248.71 322.01 ms
216.239.47.75 522.782 ms
216.239.47.87 562.649 ms
12 Request timed out * * *
13 8.8.8.8 408.632 ms 603.568 ms 440.029 ms

DNS Test:

nslookup www.afrihost.com

Name: www.afrihost.com
Address: 197.242.144.102

nslookup www.google.com

Name: www.google.com
Address: 66.8.14.20
Name: www.google.com
Address: 66.8.14.46
Name: www.google.com
Address: 66.8.14.24
Name: www.google.com
Address: 66.8.14.48
Name: www.google.com
Address: 66.8.14.37
Name: www.google.com
Address: 66.8.14.31
Name: www.google.com
Address: 66.8.14.53
Name: www.google.com
Address: 66.8.14.27
Name: www.google.com
Address: 66.8.14.38
Name: www.google.com
Address: 66.8.14.42
Name: www.google.com
Address: 66.8.14.16
Name: www.google.com
Address: 66.8.14.49
Name: www.google.com
Address: 66.8.14.26
Name: www.google.com
Address: 66.8.14.57
Name: www.google.com
Address: 66.8.14.59
Name: www.google.com
Address: 66.8.14.35

nslookup thishouldfail.afrihost.com

** server can't find thisshouldfail.com: NXDOMAIN

Bolded part is your issue. Looks like congestion. You shouldn't really be getting anything over 20ms there. Open a line fault with Telkom.

Bryn · Sep 24, 2014

Kwerty said:
What's the point of bundling your line with AH?

I've had to contact Telkom myself to get the maximum sync speed database updated for my area (so much for dealing with them on my behalf). Now I've been waiting 5 days for a line speed change. Could of done this myself in 5 minutes.

You save money, you get access to AH's excellent Clientzone line features and they do handle Telkom on your behalf (albeit for basic things). There's no harm, because you can still deal with Telkom directly if you so choose. Just be smart and don't involve Afrihost if you're pretty sure there's a Telkom issue affecting your connection.

Totempole · Sep 24, 2014

Is anyone else experiencing slow upload speeds? Feels like I'm getting less than 300Kbps, I haven't run an actual Speedtest yet, but with other ISP's I get around 400Kbps.

I understand that there's a network issue due to "IOS Updates", but if it carries on like this I'll have to cancel. I don't know how long it's been like this, as I haven't had to use this account for uploading yet.

Downloads are working quite well though.

Johnatan56 · Sep 24, 2014

AfriGuy said:
Thanks.
Slight fluctuations may still be seen - but it shouldn't be anything particularly serious.

Seems to have sorted itself out when I checked at about 3am.
Thanks

steel_dog · Sep 24, 2014

@Afriman / @Afriguy
You guys need to come clean about what's happening.
There's a slew of reports right here that suggest things are still far from being normal.
My situation has not improved with both Local and International maxing out at 4mbps today.
Far cry from the typical stable state of 8mbps.

Latency appears to have stabilized but something is still wrong somewhere. I'm betting it's related to the software changes you guys have communicated. That being so I cannot fathom why it's taking the combined might of Afrihost and MTN to... well... draw blanks in terms of resolution. Your customer's are feeling the pain. This is not cool guys!!!

Pings to www.afrihost.com - no issues

Code:

Ping statistics for 197.242.144.102:
    Packets: Sent = 15, Received = 15, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 32ms, Maximum = 45ms, Average = 34ms

Ping statistics for 197.242.144.102: [www.afrihost.com]
    Packets: Sent = 15, Received = 15, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 32ms, Maximum = 59ms, Average = 38ms

Tracert to www.afrihost.com - no issues

Code:

Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  192.168.0.1
  2     8 ms     7 ms     7 ms  105-236-240-129-esr-lo.mtnbusiness.co.za [105.236.240.129]
  3    12 ms    10 ms    10 ms  41.181.221.254
  4    11 ms    14 ms    11 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
  5    12 ms    11 ms    11 ms  compj-cpt-1.mtnns.net [196.44.18.2]
  6    12 ms    20 ms    11 ms  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
  7    34 ms    33 ms    34 ms  rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]
  8    33 ms    32 ms    31 ms  196.44.31.97
  9    35 ms    33 ms    33 ms  196.31.220.12
 10    34 ms    32 ms    33 ms  196.31.220.25
 11    32 ms    51 ms    34 ms  196.31.63.206
 12    34 ms    40 ms    59 ms  vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
 13    35 ms    31 ms    47 ms  cms-gm.afrihost.com [197.242.144.102]

Trace complete.

steel_dog · Sep 24, 2014

HermanTheGerman said:
Steel Dog, that sounds like last mile problems. Maybe your local exchange is congested. AH doesn't throttle capped accounts, period! Datz da reason why we're on those, no? My 100+100 runs like a dream, torrenting 2 huge animes right now (like 1080p full seasons huge) that will be finished in less than 1 hour, my wife is using some forum from her lappy and I'm on MyBB forum. No problems whatsoever.

Howzit.
No last mile is perfect and so is the IPC hop as well. If you checkout my latest ping tests you'll note no latency spikes at all between my router and the exchange or to the IPC. I did note yesterday that there was packet loss and latency spikes further on. Don't see any of these today... but speeds are maxed out at 4mbps. 50% of normal.

You're correct about the no-shaping... well almost

.
Afrihost have, from what I gather, rolled out some software changes that could be impacting network performance. Afriguy yesterday mentioned something along the lines of - changes will filter through in time - so wait and see.

cavedog · Sep 24, 2014

Free 1GB account pretty much flying

Just doing some tests.

steel_dog · Sep 24, 2014

Bryn26 said:
You save money, ...

It was worth it until they stopped the mystery discount idea and moved the bundled service to the new pricing model.
It got a lot less impressive after that.
50GB capped + 10mbps line as standalones is about R20 more than taking the same as a bundled option.
It was around a R79 saving to me before that.

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