Just had to do it, Got myself a guest account and spending the evening on Guest and off then on AH and then off to guest again, doing speed tests, streaming, torrenting on both, long story short AH suck at this test, they used to be awesome but sadly is slipping. Will be doing these test probably up to the 24th ...
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Question of the Day: What is your non-negotiable item, device, or app for international travel?
Afrihost CAPPED ADSL Feedback (MTN)
- Thread starter eddief1
- Start date
- Status
KillerBOB
Well-Known Member
It's after 10pm and I'm still being shaped badly.
Confirmed
Yeah I'm pretty disgusted that they shape capped accounts. I'm giving them till the end of the week then I'm gone.
WTF happened to Afrihost? I mean Gian used to send out monthly emails to all clients to explain how the business was doing and where he saw it going. I think I can recall one email he's sent since being taken over, a sign that he either doesn't know where Afrihost is going or he has no control over it. Either one is bad news.
WTF happened to Afrihost? I mean Gian used to send out monthly emails to all clients to explain how the business was doing and where he saw it going. I think I can recall one email he's sent since being taken over, a sign that he either doesn't know where Afrihost is going or he has no control over it. Either one is bad news.
So this morning international is moer toe again, thanks Afrihost!
traceroute to ebay.com (66.135.216.190), 64 hops max, 52 byte packets
1 10.0.0.2 (10.0.0.2) 1.631 ms 1.032 ms 0.854 ms
2 105-236-0-1-esr-lo.mtnbusiness.co.za (105.236.0.1) 13.836 ms 13.928 ms 13.712 ms
3 41.181.201.94 (41.181.201.94) 57.018 ms 31.699 ms 40.818 ms
4 tb-dca-2.za--qux-a.za.mtnbusiness.net (41.181.184.28) 33.585 ms 37.472 ms 31.382 ms
5 compj-cpt-1.mtnns.net (196.44.18.2) 33.141 ms 32.042 ms 32.395 ms
6 ls-cr-2--tb-cr-1.uk-b.mtnns.net (196.44.31.113) 176.254 ms 176.209 ms 176.237 ms
7 am-cr-1.nl--ls-cr-2.uk-a.mtnns.net (196.44.31.183) 184.769 ms 184.610 ms 214.500 ms
8 am-tpr-1.nl--am-cr-1.nl-a.mtn.net (209.212.111.141) 195.017 ms 184.577 ms 185.091 ms
9 xe-4-1-0.edge5.amsterdam1.level3.net (212.72.41.89) 220.407 ms 220.291 ms 220.360 ms
10 * * *
11 * * *
12 * * *
13 * * *
^C
traceroute to microsoft.com (134.170.185.46), 64 hops max, 52 byte packets
1 10.0.0.2 (10.0.0.2) 1.698 ms 1.019 ms 0.862 ms
2 105-236-0-1-esr-lo.mtnbusiness.co.za (105.236.0.1) 13.757 ms 14.001 ms 13.834 ms
3 41.181.51.182 (41.181.51.182) 25.097 ms 24.420 ms 24.782 ms
4 tb-dca-2.za--qux-a.za.mtnbusiness.net (41.181.184.28) 31.029 ms 30.364 ms 30.816 ms
5 compj-cpt-1.mtnns.net (196.44.18.2) 31.974 ms 38.225 ms 40.063 ms
6 ls-cr-2--tb-cr-1.uk-b.mtnns.net (196.44.31.113) 196.791 ms 174.986 ms 175.520 ms
7 am-cr-1.nl--ls-cr-2.uk-a.mtnns.net (196.44.31.183) 184.061 ms 183.949 ms 184.912 ms
8 am-tpr-1.nl--am-cr-1.nl-a.mtn.net (209.212.111.141) 187.787 ms 184.662 ms 184.209 ms
9 ams-ix-2.microsoft.com (195.69.145.21) 184.234 ms 184.395 ms 185.649 ms
10 xe-2-2-0-0.lts-96cbe-1b.ntwk.msn.net (207.46.44.51) 177.573 ms
ae0-0.amb-96cbe-1a.ntwk.msn.net (207.46.43.202) 177.682 ms
xe-2-2-0-0.lts-96cbe-1b.ntwk.msn.net (207.46.44.51) 176.809 ms
11 xe-4-1-1-0.nyc-96cbe-1b.ntwk.msn.net (207.46.43.46) 305.023 ms 317.984 ms
ae8-0.lts-96cbe-1a.ntwk.msn.net (204.152.141.141) 182.465 ms
12 xe-4-1-1-0.nyc-96cbe-1a.ntwk.msn.net (207.46.43.44) 332.363 ms
ae11-0.ash-96cbe-1b.ntwk.msn.net (207.46.36.174) 320.138 ms 316.528 ms
13 ae15-0.blu-96c-1a.ntwk.msn.net (207.46.46.233) 307.048 ms
ae20-0.was02-96cbe-1b.ntwk.msn.net (191.234.82.3) 317.633 ms
ae15-0.blu-96c-1a.ntwk.msn.net (207.46.46.233) 306.995 ms
14 ae1-0.was02-96cbe-1a.ntwk.msn.net (204.152.141.206) 306.538 ms
ae7-0.was02-96cbe-1b.ntwk.msn.net (204.152.141.200) 307.185 ms 309.938 ms
15 * * ae0-0.was02-96cbe-1a.ntwk.msn.net (204.152.141.204) 258.347 ms
16 * * *
17 * * *
18 * * *
19 ae2-0.cys01-96cbe-1a.ntwk.msn.net (204.152.140.116) 347.267 ms * 326.441 ms
20 ae2-0.cys01-96cbe-1a.ntwk.msn.net (204.152.140.116) 304.764 ms * *
21 191.234.82.239 (191.234.82.239) 324.859 ms 326.184 ms *
22 * * 191.234.82.236 (191.234.82.236) 346.414 ms
23 * * *
24 * * *
25 * * *
26 *^C
I wonder if the CPA will get involved? We are all paying for something that is broken and as promised on their website. There is more than enough posts here to show that it isn't isolated incidents!
If Afriman/guy/girl is reading this, have a look at the Afrihost Satisfaction Poll Thread. More than 80% of the clients voted are unhappy. Is this part of your mission statement?
I speak for everyone here when I say it is time for Gian to send an official communication explaining the issue and what (in detail) is being done to resolve it and by when it will be fixed!
traceroute to ebay.com (66.135.216.190), 64 hops max, 52 byte packets
1 10.0.0.2 (10.0.0.2) 1.631 ms 1.032 ms 0.854 ms
2 105-236-0-1-esr-lo.mtnbusiness.co.za (105.236.0.1) 13.836 ms 13.928 ms 13.712 ms
3 41.181.201.94 (41.181.201.94) 57.018 ms 31.699 ms 40.818 ms
4 tb-dca-2.za--qux-a.za.mtnbusiness.net (41.181.184.28) 33.585 ms 37.472 ms 31.382 ms
5 compj-cpt-1.mtnns.net (196.44.18.2) 33.141 ms 32.042 ms 32.395 ms
6 ls-cr-2--tb-cr-1.uk-b.mtnns.net (196.44.31.113) 176.254 ms 176.209 ms 176.237 ms
7 am-cr-1.nl--ls-cr-2.uk-a.mtnns.net (196.44.31.183) 184.769 ms 184.610 ms 214.500 ms
8 am-tpr-1.nl--am-cr-1.nl-a.mtn.net (209.212.111.141) 195.017 ms 184.577 ms 185.091 ms
9 xe-4-1-0.edge5.amsterdam1.level3.net (212.72.41.89) 220.407 ms 220.291 ms 220.360 ms
10 * * *
11 * * *
12 * * *
13 * * *
^C
traceroute to microsoft.com (134.170.185.46), 64 hops max, 52 byte packets
1 10.0.0.2 (10.0.0.2) 1.698 ms 1.019 ms 0.862 ms
2 105-236-0-1-esr-lo.mtnbusiness.co.za (105.236.0.1) 13.757 ms 14.001 ms 13.834 ms
3 41.181.51.182 (41.181.51.182) 25.097 ms 24.420 ms 24.782 ms
4 tb-dca-2.za--qux-a.za.mtnbusiness.net (41.181.184.28) 31.029 ms 30.364 ms 30.816 ms
5 compj-cpt-1.mtnns.net (196.44.18.2) 31.974 ms 38.225 ms 40.063 ms
6 ls-cr-2--tb-cr-1.uk-b.mtnns.net (196.44.31.113) 196.791 ms 174.986 ms 175.520 ms
7 am-cr-1.nl--ls-cr-2.uk-a.mtnns.net (196.44.31.183) 184.061 ms 183.949 ms 184.912 ms
8 am-tpr-1.nl--am-cr-1.nl-a.mtn.net (209.212.111.141) 187.787 ms 184.662 ms 184.209 ms
9 ams-ix-2.microsoft.com (195.69.145.21) 184.234 ms 184.395 ms 185.649 ms
10 xe-2-2-0-0.lts-96cbe-1b.ntwk.msn.net (207.46.44.51) 177.573 ms
ae0-0.amb-96cbe-1a.ntwk.msn.net (207.46.43.202) 177.682 ms
xe-2-2-0-0.lts-96cbe-1b.ntwk.msn.net (207.46.44.51) 176.809 ms
11 xe-4-1-1-0.nyc-96cbe-1b.ntwk.msn.net (207.46.43.46) 305.023 ms 317.984 ms
ae8-0.lts-96cbe-1a.ntwk.msn.net (204.152.141.141) 182.465 ms
12 xe-4-1-1-0.nyc-96cbe-1a.ntwk.msn.net (207.46.43.44) 332.363 ms
ae11-0.ash-96cbe-1b.ntwk.msn.net (207.46.36.174) 320.138 ms 316.528 ms
13 ae15-0.blu-96c-1a.ntwk.msn.net (207.46.46.233) 307.048 ms
ae20-0.was02-96cbe-1b.ntwk.msn.net (191.234.82.3) 317.633 ms
ae15-0.blu-96c-1a.ntwk.msn.net (207.46.46.233) 306.995 ms
14 ae1-0.was02-96cbe-1a.ntwk.msn.net (204.152.141.206) 306.538 ms
ae7-0.was02-96cbe-1b.ntwk.msn.net (204.152.141.200) 307.185 ms 309.938 ms
15 * * ae0-0.was02-96cbe-1a.ntwk.msn.net (204.152.141.204) 258.347 ms
16 * * *
17 * * *
18 * * *
19 ae2-0.cys01-96cbe-1a.ntwk.msn.net (204.152.140.116) 347.267 ms * 326.441 ms
20 ae2-0.cys01-96cbe-1a.ntwk.msn.net (204.152.140.116) 304.764 ms * *
21 191.234.82.239 (191.234.82.239) 324.859 ms 326.184 ms *
22 * * 191.234.82.236 (191.234.82.236) 346.414 ms
23 * * *
24 * * *
25 * * *
26 *^C
I wonder if the CPA will get involved? We are all paying for something that is broken and as promised on their website. There is more than enough posts here to show that it isn't isolated incidents!
If Afriman/guy/girl is reading this, have a look at the Afrihost Satisfaction Poll Thread. More than 80% of the clients voted are unhappy. Is this part of your mission statement?
I speak for everyone here when I say it is time for Gian to send an official communication explaining the issue and what (in detail) is being done to resolve it and by when it will be fixed!
Jola
Honorary Master
Hmm, my performance has been ok, no real problems.
i.got~issues
Expert Member
BUT, waitaminute... it is all awesome[SUP](TM)[/SUP] in Afrihost-land... all green and bombing copacetic...
Just a Medium Impact mumble in the South, we are still iOS updating our arses off;
All Increased DSL Demand[SUP](R)[/SUP] Resolved.
You will need to send diagnostics through and more support tracerts... there is no problem.
/Comicsans runs dry
Max001
Well-Known Member
Totally agree with you Aquiva. I requested same but never got a answer....It's actually quite sad that A/H has gone from hero to zero...
Wyrd
Active Member
I had to change my account temporarily to an Axxess account. It irks me, because in effect I'm just pushing money back at them through another channel. I've reactivated my old Web Africa account this morning.
Truly, if they're having problems, then I can deal with it. AH has given great service for a long time, and I enjoyed being with them and recommending them to friends. BUT - and this here is key - I won't tolerate being spoken to in obfuscating corporate speak when things are obviously going poorly. The fact that all p2p is down on capped accounts is considered Very Bad, and it would be nice having AH acknowledge it.
AH, just don't put this on your website:
. It makes things 10x worse when you're not honest about it.
Truly, if they're having problems, then I can deal with it. AH has given great service for a long time, and I enjoyed being with them and recommending them to friends. BUT - and this here is key - I won't tolerate being spoken to in obfuscating corporate speak when things are obviously going poorly. The fact that all p2p is down on capped accounts is considered Very Bad, and it would be nice having AH acknowledge it.
AH, just don't put this on your website:
Last edited:
Westmore
Well-Known Member
Email I got.
Also please bear with us as I have the most recent feedback from our Management Team, in summary:
Apart from the recent increase in bandwidth demand, the devices Afrihost uses to manage our ADSL network needed software updates before more capacity could be ordered.
The software updated have been done and Afrihost has ordered more capacity throughout all regions.
There isn't an ETA on additional capacity; but it has been ordered.
With that said; our network appears to be stable at this stage due to some changes we have implemented.
As soon as possible kindly test & let me know.
Thanks in advance for the feedback, & thanks for your continued patience.
My line this morning does seem a little better, I must be one of the lucky ones.
Hang in there chaps
Also please bear with us as I have the most recent feedback from our Management Team, in summary:
Apart from the recent increase in bandwidth demand, the devices Afrihost uses to manage our ADSL network needed software updates before more capacity could be ordered.
The software updated have been done and Afrihost has ordered more capacity throughout all regions.
There isn't an ETA on additional capacity; but it has been ordered.
With that said; our network appears to be stable at this stage due to some changes we have implemented.
As soon as possible kindly test & let me know.
Thanks in advance for the feedback, & thanks for your continued patience.
My line this morning does seem a little better, I must be one of the lucky ones.
Hang in there chaps
Based on past experince March 2015
Jeez, it really didn't take MTN long to destroy afrihost, did it?..
I honestly think some legal action is in order. There is more than enough evidence to prove that they are shaping on the capped/business accounts. You cannot advertise these as being unshaped, and then shape them without any consequences.
If they came out and said "look guys, we have an IPC issue, it's expected to take x weeks to repair, and unfortunately we need to shape a bit until then... Here's what we're going to do to make it up to you...." then that's a different story. However, the lack of transparency, the lies, and the level of disorganisation show that they need to be punished financially (because this is clearly all they care about).
This is actually fraud as far as i'm concerned. Advertising a product that is very different to that which is delivered. The worst part is that they're still allowing more people to sign up for a service that cannot be provided.
I really feel that their competitors should be jumping all over this. WebAfrica, Vox, Crystal Web, Telkom Internet, etc are all losing potential customers to afrihost based on fraudulent advertising. In the very least the ISPA should do something about it.. Surely, under the CPA, all business and capped customers should be subject to a full refund.
I honestly think some legal action is in order. There is more than enough evidence to prove that they are shaping on the capped/business accounts. You cannot advertise these as being unshaped, and then shape them without any consequences.
If they came out and said "look guys, we have an IPC issue, it's expected to take x weeks to repair, and unfortunately we need to shape a bit until then... Here's what we're going to do to make it up to you...." then that's a different story. However, the lack of transparency, the lies, and the level of disorganisation show that they need to be punished financially (because this is clearly all they care about).
This is actually fraud as far as i'm concerned. Advertising a product that is very different to that which is delivered. The worst part is that they're still allowing more people to sign up for a service that cannot be provided.
I really feel that their competitors should be jumping all over this. WebAfrica, Vox, Crystal Web, Telkom Internet, etc are all losing potential customers to afrihost based on fraudulent advertising. In the very least the ISPA should do something about it.. Surely, under the CPA, all business and capped customers should be subject to a full refund.
ChadKay
Well-Known Member
Just an update from my side, currently getting an average of 500kb/s on p2p using a 20Mbps VDSL line, its the best speeds i've had in about 2 weeks from AH. My WA and Vox accounts are perfect. At least there's some improvement, just hope it stays like this and only gets better as if by the 25th it isn't, then ciao AH...
Morning Guys
Unfortunately I can't reply to each and every post here. If I have missed any queries and requests for assistance, please PM me so I don't miss your query.
We don't shape Capped accounts. I see that a test is being used here as evidence, and I don't know the full methodology behind these tests. Ultimately quite a few people have posted what they feel is definitive evidence, but we don't have any rate limits or throttle imposed on P2P traffic for Capped. So we don't have the rulesets that correspond to what is being said here. I can't really say more that that. If you are testing during period of high demand and contention, results could be intermittent and tests results will vary.
I also see that many people are posting on several threads with the same information or comments. This is making it really difficult to for us to help the clients we can, who are still having general day to day issues. I am totally open to discuss any general unhappiness over PM.
Unfortunately I can't reply to each and every post here. If I have missed any queries and requests for assistance, please PM me so I don't miss your query.
We don't shape Capped accounts. I see that a test is being used here as evidence, and I don't know the full methodology behind these tests. Ultimately quite a few people have posted what they feel is definitive evidence, but we don't have any rate limits or throttle imposed on P2P traffic for Capped. So we don't have the rulesets that correspond to what is being said here. I can't really say more that that. If you are testing during period of high demand and contention, results could be intermittent and tests results will vary.
I also see that many people are posting on several threads with the same information or comments. This is making it really difficult to for us to help the clients we can, who are still having general day to day issues. I am totally open to discuss any general unhappiness over PM.
KillerBOB
Well-Known Member
Stop lying. You're not providing me with the service I'M PAYING FOR. That is all.
Technically he is right. High demand could result in an account feeling "shaped". Either way, it is absolute crap. I feel sorry for Afriguy, but why pretend everything is A-OK?
Agreed.
The Bible also says that the universe was created in 6 days..
Afriman, claiming something to be true is not proof that it's true. Surely, if afrihost are not shaping, then you should have no problem in dismissing these allegations?
Because as things stand, all the evidence seems to suggest otherwise. In fact, the only proof that you can offer us is your word..
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