Afrihost CAPPED ADSL Feedback (MTN)

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AfriGuy said:
Not great at all :(
Do you constantly see results like this or is it a bit up and down?
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Well its been like this the last couple of weeks. Can't say about last week as i was out of the office. I posted a speedtest on monday and it was the same as today.

Youtube is a no-go atm. Downloads also like some one pulled the hand brake.
 
W@P said:
Well its been like this the last couple of weeks. Can't say about last week as i was out of the office. I posted a speedtest on monday and it was the same as today.

Youtube is a no-go atm. Downloads also like some one pulled the hand brake.
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Drop me a PM with your details, I'd like to get some tests run to see where we can improve these speeds :)
 
wolverinex said:
You can learn a bit about transparency and truthfulness from crystal web
They promised to be honest upfront with any problems they encountered and it obviously worked for them since they seem to have quite a few customers now.

maybe take a leaf out of their playbook because seriously nobody is buying that degraded service line.
be honest upfront, i have a feeling you loosing more clients because of that degraded service line than anything else
people are willing to be patient if you honest about the situation which right now you aren't doing so ie 2 kbps isn't degradation of service its plain down shaping.

whats obvious here is that afrihost aren't willing to be honest and will put a SPIN on all responses

i really do hope you guys come right and at the very least start being honest again.
not a lot of people will trust you again after the obvious spin you guys are putting on shaping
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This.
 
Something is up.

Before bedtime, my kid watches BBC's Cbeebies. Buffering to hell.
Failed over to Webafrica, problem went away.
 
This is really getting annoying!

3831843038.png
 
Haven't used my Afrihost backup account in a while but was surprised to see 50-70KB/s on a 10 meg line. Check back a few pages on this thread and see that this has been the norm for a while now -_-
 
Speeds are trash again.
The 'fix' performed by AH yesterday was clearly not addressing the root-cause.
It's obvious that the AH network has been misbehaving for weeks now without resolution.
Afriguy you have my details on PM and will find my prior issues in this thread.
 
AfriGuy said:
Not great at all :(
Have you been running any tests with our Support team? If not, drop me a PM with your deets and we can see what I can do to get you better speeds.
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Please stop pretending like this is another isolated incident.. There is nothing wrong with his line.

Here's my 40mb speedtest result:

http://www.speedtest.net/my-result/a/1004850228

Everyone is complaining about the same thing over and over. Quite frankly, the argument of how this new "Optimisation" technique is any different from that of shaping (other than the spelling) is growing tiresome. People buy capped accounts so that they don't need to worry about getting "optimised". When people start getting roughly 1/20th (That's 5% FFS!) of their line speed (as above), on a capped account, then there's a major problem.

It's sad that we have to beg for this service.. We still have no clue how long this issue is going to take to resolve, other than that it will take "a few weeks". That's useless to us! I don't believe, not even for a second, that nobody in Afrihost (not even those responsible for ordering the new IPC) has been given a more detailed ETA.

Everyone in this thread is well aware that Afrhiost are shaping their accounts, even if you refuse to admit it (seriously, you're not fooling anyone here). I mean, it's simply amazing that an ISP is not capable of coming up with a single piece of evidence that they aren't shaping, even though all the proof seems to suggest otherwise. Quite frankly, I understand why you can't admit it.. You're an official Afrihost rep, and it would instantly prove that your company are falsely advertising their product. Of course this will just open Afrihost up to a horde of legal action.

In summary:

Are we getting the service we're paying for? No
Are Afrihost delivering what they advertise? No
Are Afrihost shaping their capped accounts? No - They're "optimising" them (which is different to shaping because they say so)
Will we be billed the full amount for this service? Yes
Will we be compensated for their "miscalculation"? Probably Not

This is a business that "cares" about their customers. Oversell the product, delay upgrades for as long as possible, lie to the consumer, and cash in as much as possible. Nothing but your typical profit-driven organisation!
 
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Kayoss said:
Please stop pretending like this is another isolated incident.. There is nothing wrong with his line.

Here's my 40mb speedtest result:

http://www.speedtest.net/my-result/a/1004850228

Everyone is complaining about the same thing over and over. Quite frankly, the argument of how this new "Optimisation" technique is any different from that of shaping (other than the spelling) is growing tiresome. People buy capped accounts so that they don't need to worry about getting "optimised". When people start getting roughly 1/20th (That's 5% FFS!) of their line speed (as above), on a capped account, then there's a major problem.

It's sad that we have to beg for this service.. We still have no clue how long this issue is going to take to resolve, other than that it will take "a few weeks". That's useless to us! I don't believe, not even for a second, that nobody in Afrihost (not even those responsible for ordering the new IPC) has been given a more detailed ETA.

Everyone in this thread is well aware that Afrhiost are shaping their accounts, even if you refuse to admit it (seriously, you're not fooling anyone here). I mean, it's simply amazing that an ISP is not capable of coming up with a single piece of evidence that they aren't shaping, even though all the evidence suggest otherwise. Quite frankly, I understand why you can't admit.. You're an official Afrihost rep, and it would instantly prove that your company are falsely advertising their product. Of course this will just open Afrihost up to a horde of legal action.

In summary:

Are we getting the service we're paying for? No
Are Afrihost delivering what they advertise? No
Are Afrihost shaping their capped accounts? No - They're "optimising" them (which is different to shaping because they say so)
Will we be billed the full amount for this service? Yes
Will we be compensated for their "miscalculation"? Probably Not

This is a business that "cares" about their customers. Oversell the product, delay upgrades for as long as possible, lie to the consumer, and cash in as much as possible. Nothing but your typical profit-driven organisation!
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Couldn't have said it better myself.
 
Decided to buy a capped account again a few days ago.

Wife couldn't get any work done from home today. Downloads but more importantly Uploads were dead in the water. She couldn't upload anything their her works servers. Certain sites don't even open. She then sends me the links of sites that dont open via whatsapp and I open it at work via wifi no problems. :( Not so much of a happy chappy right now
 
Feedback from AH after my latest escalation.
I trust all is well by you :-)

Yes there is a problem on the Afrihost network. we where having congestion on the network which resulted in high bandwidth demand , where we needed to increase the bandwidth however
I have received confirmation today from our technical director that upgrades have been approved and the process is in motion. I don't have a confirmed ETA for when the new capacity will go live, but as soon as we have any rough dates we will update.our technical director has assured us that together with MTN they are pushing Telkom for the fastest turnaround on this, and we are hoping it will be sorted ASAP.

Have a wonderful evening

Kind regards
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Afriguy will keep sidestepping the bigger issue and deal with problems as isolated incidents. He has no other option because the alternative would mean that he comes clean and admits that they are shaping/throttling.
 
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