Afrihost CAPPED ADSL Feedback (MTN)

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acidman1 said:
Afriguy will keep sidestepping the bigger issue and deal with problems as isolated incidents. He has no other option because the alternative would mean that he comes clean and admits that they are shaping/throttling.
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This ^^^^

I feel for the guy. He is in the line of fire and must keep on pleasing and explaining. He does not have much of a choice on the matter. Anyway i think i am done.

Gonna give Vox a try. I know their CPT service is a ball of shyte atm according the some threads but at least i am far from there.

Here are some more tests i ran this morning with my 200gb capped account and then with my free 1gb ah account. Keep in mind this is 20mb VDSL line.

200gb capped
3832914545.png

200gb capped
3832938184.png

1gb free
3832947220.png
 
Morning Guys

I know that some of you are still very upset and wanting to vent. I totally get that. But this is still a thread for feedback and conversation, and I really don't want to see that descend into posting memes and that type of thing. It has no useful outcome and it really prevents us from helping those we can assisy. I'd really like to ask that you refrain from this or do so in another thread so we can focus on helping those clients that we can assist experiencing day to day issues and give information to those who haven't been informed of the demand issues we're experiencing and the imminent IPC upgrades.

Please also stop posting the same information or memes on multiple threads. We have separate threads to post feedback on the product you are using.

I would really appreciate it.
 
Windows 7 updates sitting at 993MB today, also Windows 8.1 updates here sitting at 1.2GB... zero progress over the last hour on Afrihost accounts, 0%.

Already completed Windows 8.1's updated on laptop with Axxess and 32% into Windows 7 updates.

Win7Updates.jpg

Disconnect the Afrihost machines, reboot, retry... still nothing. No progress. Nada. 0% and sitting there.

EDIT

And, Axxess machine, 993MB updates downloaded and installing;

Win7Install.jpg

Afrihost machines... still 0%.
 
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Kayoss said:
Please stop pretending like this is another isolated incident.. There is nothing wrong with his line.

Here's my 40mb speedtest result:

http://www.speedtest.net/my-result/a/1004850228

Everyone is complaining about the same thing over and over. Quite frankly, the argument of how this new "Optimisation" technique is any different from that of shaping (other than the spelling) is growing tiresome. People buy capped accounts so that they don't need to worry about getting "optimised". When people start getting roughly 1/20th (That's 5% FFS!) of their line speed (as above), on a capped account, then there's a major problem.

It's sad that we have to beg for this service.. We still have no clue how long this issue is going to take to resolve, other than that it will take "a few weeks". That's useless to us! I don't believe, not even for a second, that nobody in Afrihost (not even those responsible for ordering the new IPC) has been given a more detailed ETA.

Everyone in this thread is well aware that Afrhiost are shaping their accounts, even if you refuse to admit it (seriously, you're not fooling anyone here). I mean, it's simply amazing that an ISP is not capable of coming up with a single piece of evidence that they aren't shaping, even though all the proof seems to suggest otherwise. Quite frankly, I understand why you can't admit it.. You're an official Afrihost rep, and it would instantly prove that your company are falsely advertising their product. Of course this will just open Afrihost up to a horde of legal action.

In summary:

Are we getting the service we're paying for? No
Are Afrihost delivering what they advertise? No
Are Afrihost shaping their capped accounts? No - They're "optimising" them (which is different to shaping because they say so)
Will we be billed the full amount for this service? Yes
Will we be compensated for their "miscalculation"? Probably Not

This is a business that "cares" about their customers. Oversell the product, delay upgrades for as long as possible, lie to the consumer, and cash in as much as possible. Nothing but your typical profit-driven organisation!
Click to expand...

I for one am in the process of reducing my package to the lowest possible, and moving to another ISP. Last night was the last straw.
 
i.got~issues said:
Windows 7 updates sitting at 993MB today, also Windows 8.1 updates here sitting at 1.2GB... zero progress over the last hour on Afrihost accounts, 0%.

Already completed Windows 8.1's updated on laptop with Axxess and 32% into Windows 7 updates.

View attachment 158222

Disconnect the Afrihost machines, reboot, retry... still nothing. No progress. Nada. 0% and sitting there.

EDIT

And, Axxess machine, 993MB updates downloaded and installing;

View attachment 158248

Afrihost machines... still 0%.
Click to expand...

That sucks. I can understand if throughput was slow due to demand but strange that there is no throughput at all. Did the download timeout or resume eventually?
 
AfriMan said:
Do you have the IP of the content server that you can trace to? Would be interesting to see if the server responds on our network. You can also PM me the file line and I'll test the download as well.
Click to expand...

Oh well, a tad late... updated via Axxess and WebAfrica... zero issues there.

What is a file line?
 
AfriMan said:
That sucks. I can understand if throughput was slow due to demand but strange that there is no throughput at all. Did the download timeout or resume eventually?
Click to expand...

:confused:This is the response I got from one of your consultants today.
"I have received confirmation today from our technical director that upgrades have been approved and the process is in motion. I don't have a confirmed ETA for when the new capacity will go live, but as soon as I have any rough dates I will update. He has assured me that together with MTN we are pushing Telkom for the fastest turnaround on this, and we are hoping it will be within a few weeks at the most.

Your up and down speeds are due things not coming right on our side and things are still not stable.

This could be resolved sooner:)

Please send us another speed test.

Have a great day further:)

Kindest Regards
Boston

Afrihost.com
Pure Interne MBt Joy!" (What a misnomer)

Did you ever get the upgrade that you were waiting for at the beginning of the year? If so why have you waited so long before applying for another increase. Surely the powers that be at Afrihost can forcast trends in advance and not wait until the smelly stuff has hit the fan. Especially as you have had experience of Telkom's being so slow to enable upgrades when requested.
Yesterday my total was 3.15 GB (902 MB download and 2.25GB upload. It takes up to 18 hrs to upload a few small file to Dropbox.
How long are we talking about to obtain the increase, hours, days, weeks or what?
 
pedruid said:
:confused:This is the response I got from one of your consultants today.
"I have received confirmation today from our technical director that upgrades have been approved and the process is in motion. I don't have a confirmed ETA for when the new capacity will go live, but as soon as I have any rough dates I will update. He has assured me that together with MTN we are pushing Telkom for the fastest turnaround on this, and we are hoping it will be within a few weeks at the most.

Your up and down speeds are due things not coming right on our side and things are still not stable.

This could be resolved sooner:)

Please send us another speed test.

Have a great day further:)

Kindest Regards
Boston

Afrihost.com
Pure Interne MBt Joy!" (What a misnomer)

Did you ever get the upgrade that you were waiting for at the beginning of the year? If so why have you waited so long before applying for another increase. Surely the powers that be at Afrihost can forcast trends in advance and not wait until the smelly stuff has hit the fan. Especially as you have had experience of Telkom's being so slow to enable upgrades when requested.
Yesterday my total was 3.15 GB (902 MB download and 2.25GB upload. It takes up to 18 hrs to upload a few small file to Dropbox.
How long are we talking about to obtain the increase, hours, days, weeks or what?
Click to expand...

We received partial upgrades in 2013 and then the balance of the upgrades in early 2014.

Our technical director had forecast additional capacity, but demand increased much faster than anticipated shortly after the iOS8 update, which was similar to what happened with iOS7 though we're still not sure why this is. We then accelerated our plans to upgrade and MTN are fast tracking the order to get the additional IPC in the shortest possible time.
 
AfriMan said:
Morning Guys

I know that some of you are still very upset and wanting to vent. I totally get that. But this is still a thread for feedback and conversation, and I really don't want to see that descend into posting memes and that type of thing. It has no useful outcome and it really prevents us from helping those we can assisy. I'd really like to ask that you refrain from this or do so in another thread so we can focus on helping those clients that we can assist experiencing day to day issues and give information to those who haven't been informed of the demand issues we're experiencing and the imminent IPC upgrades.

Please also stop posting the same information or memes on multiple threads. We have separate threads to post feedback on the product you are using.

I would really appreciate it.
Click to expand...

I don't think you do get it. I have a capped account for one reason alone. To not be shaped. That is what I am paying for, that is what you are selling it as. Feedback provided in this thread is answered by speedtest and tracert requests. If you are throttling P2P for example I can send you all the speedtests and tracerts in the world, it would make no difference as you cannot see the problem there. Now multiple people have said that they are experiencing this, yet this is ignored or brushed off as a once off incident. Words like "managing" are used in the responses but I don't see the difference between managed and shaped and you rep has not been able to explain what exactly that means.

I think you have had more than enough complaints about this service from different people on here to know that these are not isolated incidents. Your capacity issues should not be the customer's problem. If you had come out in saying that you have issues, the services will be bad and you have to shape capped accounts, but there are things in place to rectify it I would have said "Cool let me know when you are done." However by denying that you are shaping you have alienated the people here as most of us are tech savvy and know when our line is not performing as it should. I also do not see any form of compensation forthcoming, but of course you would have to admit so something being wrong before you can offer compensation. The tactic from you side might be that the more customers you lose the less congested the network becomes so your capacity issues are resolved without you having to do anything.

Edit: I still dont understand how á IOS upgrade brings down the entire network. Even if it does it should be a couple of days and everything should be back to normal.
 
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acidman1 said:
I don't think you do get it. I have a capped account for one reason alone. To not be shaped. That is what I am paying for, that is what you are selling it as. Feedback provided in this thread is answered by speedtest and tracert requests. If you are throttling P2P for example I can send you all the speedtests and tracerts in the world, it would make no difference as you cannot see the problem there. Now multiple people have said that they are experiencing this, yet this is ignored or brushed off as a once off incident. Words like "managing" are used in the responses but I don't see the difference between managed and shaped and you rep has not been able to explain what exactly that means.

I think you have had more than enough complaints about this service from different people on here to know that these are not isolated incidents. Your capacity issues should not be the customer's problem. If you had come out in saying that you have issues, the services will be bad and you have to shape capped accounts, but there are things in place to rectify it I would have said "Cool let me know when you are done." However by denying that you are shaping you have alienated the people here as most of us are tech savvy and know when our line is not performing as it should. I also do not see any form of compensation forthcoming, but of course you would have to admit so something being wrong before you can offer compensation. The tactic from you side might be that the more customers you lose the less congested the network becomes so your capacity issues are resolved without you having to do anything.

Edit: I still dont understand how á IOS upgrade brings down the entire network. Even if it does it should be a couple of days and everything should be back to normal.
Click to expand...

I'm not sure how we ignoring complaints or saying that there isn't a problem. We've said several times (a day) that we know there is a demand issue, we're doing our best to improve current performance and now confirmed that we are upgrading IPC.

Obviously your accounts may not be performing as they should because there is contention for bandwidth on the network. It would be completely unreasonable to think that you could to definitive testing when there is an unknown intermittent issue like contention which will definitely skew results. I don't think you need to be tech savvy to know that you can't test or draw conclusions under those circumstances.
 
AfriMan said:
I'm not sure how we ignoring complaints or saying that there isn't a problem. We've said several times (a day) that we know there is a demand issue, we're doing our best to improve current performance and now confirmed that we are upgrading IPC.

Obviously your accounts may not be performing as they should because there is contention for bandwidth on the network. It would be completely unreasonable to think that you could to definitive testing when there is an unknown intermittent issue like contention which will definitely skew results. I don't think you need to be tech savvy to know that you can't test or draw conclusions under those circumstances.
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Yes or no answer then. Has Afrihost in the past 7 days applied any form of traffic shaping/limiting/throttling to any capped accounts?

http://en.wikipedia.org/wiki/Traffic_shaping
 
acidman1 said:
Yes or no answer then. Has Afrihost in the past 7 days applied any form of traffic shaping/limiting/throttling to any capped accounts?

http://en.wikipedia.org/wiki/Traffic_shaping
Click to expand...

You realize they can't answer that right? Because if they did say yes to shaping not only would they lose their jobs but it would open up AH to a host of possible law suits as it would essentially mean they've lied. You will never get the answer you're fishing for.
 
acidman1 said:
Yes or no answer then. Has Afrihost in the past 7 days applied any form of traffic shaping/limiting/throttling to any capped accounts?

http://en.wikipedia.org/wiki/Traffic_shaping
Click to expand...

We don't shape Capped accounts. Changes we've made to the network apply to overall network efficiency to provide a better experience to users under the demand constraints, as I understand them. We are very aware of the provisions of the product we've advertised. We've seen clients experience various artefacts/symptoms of contention when demand is very high, but we are definitely not applying rate-limits or protocol based rules to limit traffic to specific value (or blocking them/fire walling).
 
image132 said:
You realize they can't answer that right? Because if they did say yes to shaping not only would they lose their jobs but it would open up AH to a host of possible law suits as it would essentially mean they've lied. You will never get the answer you're fishing for.
Click to expand...

I'm not really here to protect my job. Gian and the directors would always rather we tell the truth and face the consequences than lie to our clients. I can't give you the answer you want because it's not the case. So I don't know how it benefits us to ask it in different ways. The answer is we don't shape capped accounts.
 
Are you saying if the network is very busy p2p is slowed down to allow other services to run better until the network contention gets better?
 
acidman1 said:
I don't think you do get it. I have a capped account for one reason alone. To not be shaped. That is what I am paying for, that is what you are selling it as. Feedback provided in this thread is answered by speedtest and tracert requests. If you are throttling P2P for example I can send you all the speedtests and tracerts in the world, it would make no difference as you cannot see the problem there. Now multiple people have said that they are experiencing this, yet this is ignored or brushed off as a once off incident. Words like "managing" are used in the responses but I don't see the difference between managed and shaped and you rep has not been able to explain what exactly that means.

I think you have had more than enough complaints about this service from different people on here to know that these are not isolated incidents. Your capacity issues should not be the customer's problem. If you had come out in saying that you have issues, the services will be bad and you have to shape capped accounts, but there are things in place to rectify it I would have said "Cool let me know when you are done." However by denying that you are shaping you have alienated the people here as most of us are tech savvy and know when our line is not performing as it should. I also do not see any form of compensation forthcoming, but of course you would have to admit so something being wrong before you can offer compensation. The tactic from you side might be that the more customers you lose the less congested the network becomes so your capacity issues are resolved without you having to do anything.

Edit: I still dont understand how á IOS upgrade brings down the entire network. Even if it does it should be a couple of days and everything should be back to normal.
Click to expand...

This.
 
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