Afrihost CAPPED ADSL Feedback (MTN)

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0KB\s downloading from international newsservers.
0KB\s downloading Torrents.

This is absolutely ridiculous. ...
 
Logic! said:
0KB\s downloading from international newsservers.
0KB\s downloading Torrents.

This is absolutely ridiculous. ...
Click to expand...

Really sorry about the slow speeds :(
They'll be flying soon though, upgrades are on the way!
 
Would love to know what Afrihost uses as their traffic management tool/equipment - as it is official not shaped?
 
For a company that keeps saying how much they care about their customers, when you have admitted your network is slow and needs to be upgraded why aren't you proactively telling your customers what is going on and tell them how you will compensate them for remaining loyal?
Where is the accountability? The management being humble and apologetic?
You are happily taking money from customers with no means to deliver the service being paid for and telling people to wait, accepting no responsibility for your actions.
It couldn't be any more rude if Gian stood outside your offices flipping customers the bird!
Shame on you Afrihost.
 
Hi Afriman

I requested the cancellation of my line and subsequent return back to Telkom in the beginning of the month. I'd like to find out when in November +- this process should be complete?


Thanks
 
Between the capped and the business uncapped threads, how many hundreds of pages has this been going on for? Look where we're at... Capacity is still an issue, AH are still not-not "shaping", performance sucks, and we still have no clue when it's going to be fixed. Nothing has changed!

AH had better be careful now, because not only are they losing dissatisfied customers, but they're turning these customers into activists that will go out of their way to discourage others from using them. MyBB may only make up a small portion of the AH client base, but everyone takes advice from their "computer nerd" friends. You know, the ones on MyBB?..

There's only so long you can continue to say "any time now", "soon", "on the way", "in a few weeks", etc.. Regarding the shaping, well this is all semantics and AH can call it what they want, but nobody here is getting fooled. The bottom line is that people buy capped accounts because they don't want to worry about shaping/optimising/managing/etc. Are they getting what they believe they're paying for? No. Perceived value is hugely significant in retaining customers..

If AH really cared about their customers, they would stop selling these accounts until such time as there is sufficient capacity to sustain their current demand. The fact that they are actively marketing these accounts, when they know they cannot deliver on their promises, shows that their only concern is their profit margin.

PS - How many more times is this going to happen before AH fire their incompetent network planning team? You should never find yourself running out of capacity. Everyone knows it isn't a 2 second fix, hence you plan ahead and order new IPC upgrades well in advance. Unless the business strategy is to hold back on upgrading the network for as long as possible, in order to save cash. You would think they would've learned from the last time they made this mistake... 6 months ago.
 
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Kayoss said:
Between the capped and the business uncapped threads, how many hundreds of pages has this been going on for? Look where we're at... Capacity is still an issue, AH are still not-not "shaping", performance sucks, and we still have no clue when it's going to be fixed. Nothing has changed!

AH had better be careful now, because not only are they losing dissatisfied customers, but they're turning these customers into activists that will go out of their way to discourage others from using them. MyBB may only make up a small portion of the AH client base, but everyone takes advice from their "computer nerd" friends. You know, the ones on MyBB?..

There's only so long you can continue to say "any time now", "soon", "on the way", "in a few weeks", etc.. Regarding the shaping, well this is all semantics and AH can call it what they want, but nobody here is getting fooled. The bottom line is that people buy capped accounts because they don't want to worry about shaping/optimising/managing/etc. Are they getting what they believe they're paying for? No. Perceived value is hugely significant in retaining customers..

If AH really cared about their customers, they would stop selling these accounts until such time as there is sufficient capacity to sustain their current demand. The fact that they are actively marketing these accounts, when they know they cannot deliver on their promises, shows that their only concern is their profit margin.

PS - How many more times is this going to happen before AH fire their incompetent network planning team? You should never find yourself running out of capacity. Everyone knows it isn't a 2 second fix, hence you plan ahead and order new IPC upgrades well in advance. Unless the business strategy is to hold back on upgrading the network for as long as possible, in order to save cash. You would think they would've learned from the last time they made this mistake... 6 months ago.
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Amen.
 
AfriMan said:
Are you speaking about torrents or downloads here or general line throughput?
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Why do you need to ask this, you don't shape, remember? Now complete the circle - actually I'll do it for you: "There is no shaping. Some services may be degraded due to contention". Another successful engagement done.
 
Afriguy

See attached picture.

What is your opinion on this.
 

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Remydp said:
Hi Afriman

I requested the cancellation of my line and subsequent return back to Telkom in the beginning of the month. I'd like to find out when in November +- this process should be complete?


Thanks
Click to expand...

The line migration process usually takes about 14 days.
 
garp said:
Why do you need to ask this, you don't shape, remember? Now complete the circle - actually I'll do it for you: "There is no shaping. Some services may be degraded due to contention". Another successful engagement done.
Click to expand...

We always like to see test results and investigate any queries we can on a case by case basis.
 
routed said:
For a company that keeps saying how much they care about their customers, when you have admitted your network is slow and needs to be upgraded why aren't you proactively telling your customers what is going on and tell them how you will compensate them for remaining loyal?
Where is the accountability? The management being humble and apologetic?
You are happily taking money from customers with no means to deliver the service being paid for and telling people to wait, accepting no responsibility for your actions.
It couldn't be any more rude if Gian stood outside your offices flipping customers the bird!
Shame on you Afrihost.
Click to expand...

Does Gian still work at Afrihost? I haven't had an email from him in so long I just assumed he left.
 
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