Afrihost CAPPED ADSL Feedback (MTN)

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Bursty-dude said:
And now it works after the 4th reboot.
Seriously, this is getting old very quickly.
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I would suggest moving your line to Telkom and once it is there kick up a big stink... Once it is fixed you can then migrate back to Afrihost.

Your ISP is not going to help much as far as line faults are concerned.
 
Hush9300 said:
I would suggest moving your line to Telkom and once it is there kick up a big stink... Once it is fixed you can then migrate back to Afrihost.

Your ISP is not going to help much as far as line faults are concerned.
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We do our best to resolve faults as quickly as possible.
In some cases however, our hands are tied - especially when it comes to infrastructure upgrades :(
 
bees said:
I see the website is still R199 for 50gb, but I just got billed R249, and when I want to upgrade to 100gb, cost is R499 whereas it's R399 on the website...
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We adjusted our Capped data-only pricing a while ago - existing clients saw the same price on their bills but received a lot more data.
 
AfriGuy said:
We adjusted our Capped data-only pricing a while ago - existing clients saw the same price on their bills but received a lot more data.
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I'm not following? I clicked a link a week ago saying it's R199 for 50gb, and signed up. I just received a bill for R249 for 50gb. What am I missing?
 
OK wait, I see I get billed R50 extra for Wifi Access. WTF? What is that for - Always On hotspots? In that case I don't need it - can I have it removed from my Nov invoice?
 
bees said:
I'm not following? I clicked a link a week ago saying it's R199 for 50gb, and signed up. I just received a bill for R249 for 50gb. What am I missing?
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That's strange indeed, please drop me a PM with your account info.
Did you perhaps sign up for a bundle?
 
bees said:
OK wait, I see I get billed R50 extra for Wifi Access. WTF? What is that for - Always On hotspots? In that case I don't need it - can I have it removed from my Nov invoice?
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If you didn't select this during sign-up we can have it removed. Please PM me :)
 
AfriGuy said:
If you didn't select this during sign-up we can have it removed. Please PM me :)
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I did select it, wasn't sure what is was for. Didn't know it costs money - if it is my own stupidity I'll accept and pay for Nov but want it cancelled for the future. Will send you a PM now thanks.
 
bees said:
I did select it, wasn't sure what is was for. Didn't know it costs money - if it is my own stupidity I'll accept and pay for Nov but want it cancelled for the future. Will send you a PM now thanks.
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Ah OK. It should have updated the totals before hitting checkout though - we'll remove it from your next invoice then :)
Will keep an eye out for your PM. Welcome board!
 
bees said:
I did select it, wasn't sure what is was for. Didn't know it costs money - if it is my own stupidity I'll accept and pay for Nov but want it cancelled for the future. Will send you a PM now thanks.
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Ah OK. It should have updated the totals before hitting checkout though - we'll remove it from your next invoice then :)
Will keep an eye out for your PM. Welcome board!
 
AfriGuy said:
Ah OK. It should have updated the totals before hitting checkout though - we'll remove it from your next invoice then :)
Will keep an eye out for your PM. Welcome board!
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I see now it updates the totals but because I only ordered around 24th the amount wasn't R199 but ~R60 so didn't do the sums that a month would now be R249 and not R199. Maybe something to look into - maybe a better way of advertising the fact that wifi adds 25% to your account...?
 
bees said:
I see now it updates the totals but because I only ordered around 24th the amount wasn't R199 but ~R60 so didn't do the sums that a month would now be R249 and not R199. Maybe something to look into - maybe a better way of advertising the fact that wifi adds 25% to your account...?
Click to expand...

It definitely should tally up the totals before checking out, I'll have our team take a look at this for you :)
 
droplet said:
PLEASE check your inbox, afriguy/man! i don't want to make a big public fuss to get your attention like last time :(
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I'm doing my best, I've got a few pending PMs from dudes yesterday and today - quite busy.
I'll see if I can get to yours soon.
 
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