Afrihost CAPPED ADSL Feedback (MTN)

[Calv]

I did receive it, my apologies for the lack of a response till now.

Our Shaping system was a bit slow in kicking in today, would you mind testing your connection again now.

Its a little better but still not what it should be: http://www.speedtest.net/my-result/3973800559

 

[AfriGenie]

Its a little better but still not what it should be: http://www.speedtest.net/my-result/3973800559

Ouch, that latency is still too high. Can you quickly run a traceroute to Afrihost.com, I just want to see where the latency starts spiking.

 

[psynapt1k]

Are you still on your free trial period? As much as I want you to use Plus+, if you are not getting maximum value out of it, you should maybe reconsider the service.

But I like the service!
I would just like to know why I cannot add top-ups or double data to my 500 meg mobile data!
Is it because it I am still in the trial period?
If it is, then I understand.

 

[Settican]

This is the latest speed test on my 4mbps line:

When I submitted a ticket last night the reply I got said "When testing your line we've found that the line is syncing at maximum sync rate of 4096Kbps."
Not very helpful, clearly all is not right...

 

[AfriGenie]

But I like the service!
I would just like to know why I cannot add top-ups or double data to my 500 meg mobile data!
Is it because it I am still in the trial period?
If it is, then I understand.

The 500MB data that you get with the Plus+ is promotional data that you get with the package. You could take 500MB for R29, then add your 500MB to that, and then Double Data that 500MB of data.

 

[psynapt1k]

The 500MB data that you get with the Plus+ is promotional data that you get with the package. You could take 500MB for R29, then add your 500MB to that, and then Double Data that 500MB of data.

Oh.

 

[Calv]

C:\Users\torrfin>tracert afrihost.com

Tracing route to afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms 1 ms <1 ms Billion.400G [10.0.0.2]
2 196 ms 204 ms 229 ms 105-236-9-65-esr-lo.mtnbusiness.co.za [105.236.9
.65]
3 374 ms 476 ms 343 ms 41.181.54.86
4 236 ms 298 ms 306 ms 41.181.198.188
5 343 ms 338 ms 338 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 305 ms 291 ms 309 ms 196.44.31.134
7 303 ms 331 ms 293 ms 196.44.31.69
8 271 ms 305 ms * 196.44.0.221
9 292 ms * 319 ms 196.31.220.10
10 241 ms 196 ms 176 ms 196.31.220.21
11 427 ms * * 196.31.63.202
12 275 ms 287 ms 277 ms 196.30.42.133
13 294 ms 235 ms 242 ms 197.242.144.102

Trace complete.


Looks pretty terrible!

 

[AfriGenie]

C:\Users\torrfin>tracert afrihost.com

Tracing route to afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms 1 ms <1 ms Billion.400G [10.0.0.2]
2 196 ms 204 ms 229 ms 105-236-9-65-esr-lo.mtnbusiness.co.za [105.236.9
.65]
3 374 ms 476 ms 343 ms 41.181.54.86
4 236 ms 298 ms 306 ms 41.181.198.188
5 343 ms 338 ms 338 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 305 ms 291 ms 309 ms 196.44.31.134
7 303 ms 331 ms 293 ms 196.44.31.69
8 271 ms 305 ms * 196.44.0.221
9 292 ms * 319 ms 196.31.220.10
10 241 ms 196 ms 176 ms 196.31.220.21
11 427 ms * * 196.31.63.202
12 275 ms 287 ms 277 ms 196.30.42.133
13 294 ms 235 ms 242 ms 197.242.144.102

Trace complete.


Looks pretty terrible!

That would appear to be your line or Exchange which is causing the increased latency. Is it like this at all hours of the day?

 

[AfriGenie]

This is the latest speed test on my 4mbps line:

When I submitted a ticket last night the reply I got said "When testing your line we've found that the line is syncing at maximum sync rate of 4096Kbps."
Not very helpful, clearly all is not right...

Not at all... No...

Are you getting these results at all times of the day? With latency that high, it could very well be the physical Telkom infrastructure.

 

[Settican]

Are you getting these results at all times of the day? With latency that high, it could very well be the physical Telkom infrastructure.

It's been this way since Monday, all day, all night

 

[AfriGenie]

It's been this way since Monday, all day, all night

Could you please me your ADSL details via PM so that I can look into this for you.

 

[Calv]

It's been this way since Monday, all day, all night

this goes for me as well! Settican are you near Pinelands by any chance?

 

[Settican]

this goes for me as well! Settican are you near Pinelands by any chance?

Yup, I am in Pinelands.

 

[Bedford]

Ok wait, so tell me if I understand u correctly. ONLY double data is staying on the primary package, this does not include double data on Top-Up? So in other words, to keep the double data on your top-ups you need AH+?

Any word on this?

 

[AfriGenie]

this goes for me as well! Settican are you near Pinelands by any chance?

Yup, I am in Pinelands.

Hmmm, that is interesting. Let me see if I can dig-up anything.

 

[Calv]

I think we have found the problem then! AfriGenie can you query this with Telkom or do I need to do something?

 

[AfriGenie]

Ok wait, so tell me if I understand u correctly. ONLY double data is staying on the primary package, this does not include double data on Top-Up? So in other words, to keep the double data on your top-ups you need AH+?

Any word on this?

2-for-1 Top-ups on Capped and Mobile Data will still be run during the course of the month, using Plus+ will just mean that you will always get 2-for-1 topups on your selected account.

 

[Bedford]

Ok wait, so tell me if I understand u correctly. ONLY double data is staying on the primary package, this does not include double data on Top-Up? So in other words, to keep the double data on your top-ups you need AH+?

2-for-1 Top-ups on Capped and Mobile Data will still be run during the course of the month, using Plus+ will just mean that you will always get 2-for-1 topups on your selected account.

Ok, was curious if 2-for-1 was continuing after this month. Thanks for responding

 

[pedruid]

I an experiencing BAD speeds. Local is not too bad but international in very poor. I have download today's result to Excel which I would like to send you but don't know how. First tests to say Berlin timed out then later got a result.

 

[AfriGenie]

I an experiencing BAD speeds. Local is not too bad but international in very poor. I have download today's result to Excel which I would like to send you but don't know how. First tests to say Berlin timed out then later got a result.

You are welcome to send me the results via PM, you could also mail it to [email protected] if you want.