Afrihost CAPPED ADSL Feedback (MTN)

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I have started to frequently get a "page not found error" which then clears automatically and the page loads.
I get it on both local (takalot and MyBB) and international (Arduino.cc) are the most recent.

Anyone else experiencing this?
 
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All that is allowed
 
Thor187 said:
letype Max File-size Max Width Max Height
bmp 19.5 KB 620 280
doc 19.07 MB - -
docx 976.6 KB - -
gif 1.91 MB 700 -
jpe 19.5 KB 620 280
jpeg 195.3 KB 700 -
jpg 976.6 KB 700 -
pdf 47.68 MB - -
png 1.91 MB 700 -
psd 19.5 KB - -
tif 195.3 KB - -
txt 19.5 KB - -
xls 1.91 MB



All that is allowed
Click to expand...

According to that list, Excel is supported (.xls) you may need to convert the file from .xlsx to .xls

You should be able to do this from within Excel by just saving as .xls.
 
Youtube is still useless here. It smacks of either shaping of capped accounts or overselling of your available bandwidth (double data??).

I decided to give you guys a second chance when you said that you'd fixed your issues, because the peak holiday season is the busiest period of the year for my business and I've been desperate for the excellent Afrihost internet of old. I signed up for 2TB of data for December, but if this is how it's going to be from next week onward, then I'm going to have to get data from somewhere else instead. I only hope that you sort yourselves out soon, so that I can have some hope of using the remaining 1.9TB.

I really don't know who else to turn to now. I've tried MWEB, Axxess, AH and OW... all crap, while Telkom capped and WA business capped are too expensive. I even see that some people are moaning about speeds and data rollover issues on Vox Fatpipe now.

Thanks Afrihost, you guys are great.
 
GarethY said:
Youtube is still useless here. It smacks of either shaping of capped accounts or overselling of your available bandwidth (double data??).

I decided to give you guys a second chance when you said that you'd fixed your issues, because the peak holiday season is the busiest period of the year for my business and I've been desperate for the excellent Afrihost internet of old. I signed up for 2TB of data for December, but if this is how it's going to be from next week onward, then I'm going to have to get data from somewhere else instead. I only hope that you sort yourselves out soon, so that I can have some hope of using the remaining 1.9TB.

I really don't know who else to turn to now. I've tried MWEB, Axxess, AH and OW... all crap, while Telkom capped and WA business capped are too expensive. I even see that some people are moaning about speeds and data rollover issues on Vox Fatpipe now.

Thanks Afrihost, you guys are great.
Click to expand...

It is definitely not a bandwidth issue, you should see all of your downloads and speedtests running at full speed, this is literally just a cause of the peering link to Google services being slower than it should be, and this is affecting Youtube performance most noticeably, this is an issue we are in the process of correcting and we should it running normally again.
 
How soon until it's fixed? I don't want to spend money on more data if I don't have to.

P.S. "Soon" is not an acceptable answer.
 
GarethY said:
How soon until it's fixed? I don't want to spend money on more data if I don't have to.

P.S. "Soon" is not an acceptable answer.
Click to expand...

Soon... Sorry... Couldn't help myself.

I am hesitant to give an exact time frame, but I would be surprised if Youtube performance hasn't improved significantly by tomorrow morning.
 
AfriGenie said:
This is literally just a cause of the peering link to Google services being slower than it should be, and this is affecting Youtube performance most noticeably.
Click to expand...

Why won't you admit it publicly on your network status page? It says that there was a YouTube problem, but that it was resolved last night already. If you say that things are fine then people think that it's okay to sign up for a new account, when it clearly isn't. That's quite dishonest IMHO.

Also, if you're having trouble peering with Google's services then that explains the random issues I'm having with pages taking a long time to load - most pages have google ads and analytics code in them.


AfriGenie said:
Soon... Sorry... Couldn't help myself.

I am hesitant to give an exact time frame, but I would be surprised if Youtube performance hasn't improved significantly by tomorrow morning.
Click to expand...

:(

I really hope it's sorted out by the weekend.
 
GarethY said:
Why won't you admit it publicly on your network status page? It says that there was a YouTube problem, but that it was resolved last night already. If you say that things are fine then people think that it's okay to sign up for a new account, when it clearly isn't. That's quite dishonest IMHO.

Also, if you're having trouble peering with Google's services then that explains the random issues I'm having with pages taking a long time to load - most pages have google ads and analytics code in them.




:(

I really hope it's sorted out by the weekend.
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The problem is that only a small submit of our client-base is affected, there is not a specific region, nor a specific type of account that appears to have the problem more than any other. It is a tough decision to make, as having a notification like that up often leads to a significant increase in Support Queries for entirely unrelated issues.
 
AfriGenie said:
The problem is that only a small submit of our client-base is affected, there is not a specific region, nor a specific type of account that appears to have the problem more than any other. It is a tough decision to make, as having a notification like that up often leads to a significant increase in Support Queries for entirely unrelated issues.
Click to expand...
Are you positive that ONLY a small amount of your client base is affected. I think that the problems are much bigger than you are admitting and you might be kidding yourselves. Like myself I think that most people who read this forum feel that it is not worthwhile pointing out obvious problems and leave this to a few stalwarts to fight the fight. Don't for a moment delude yourselves that only the people on here are feeling the strain. There is a massive silent majority out there!
 
Things are very sucky for me here. Not encouraging on the day I cancelled my Telkom Internet 4 Mb uncapped with a view to going to Afrihost capped as my primary ISP. International is borked, the rest is just "meh". Just started this afternoon.
 
Syco said:
Are you positive that ONLY a small amount of your client base is affected. I think that the problems are much bigger than you are admitting and you might be kidding yourselves. Like myself I think that most people who read this forum feel that it is not worthwhile pointing out obvious problems and leave this to a few stalwarts to fight the fight. Don't for a moment delude yourselves that only the people on here are feeling the strain. There is a massive silent majority out there!
Click to expand...

I really appreciate the help that I get from you guys on these pages, it really does help us in tracking down issues and resolve them a lot sooner.

We have done testing with many many of our users, and this specific case with Youtube is definitely not that widespread, as things stand now, the rest of the network is performing pretty well.
 
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