Afrihost CAPPED ADSL Feedback (MTN)

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Morning Guys

Just want to apologise for not replying to PM's for a while. I've been man down with a bad chest infection and haven't had a chance to reply to messages. I'll reply to all the PM's I've missed during the course of today.

Thanks :)
 
AfriMan said:
Morning Guys

Just want to apologise for not replying to PM's for a while. I've been man down with a bad chest infection and haven't had a chance to reply to messages. I'll reply to all the PM's I've missed during the course of today.

Thanks :)
Click to expand...

Eish... you have my sympathies! I too have had a chest infection... which has now migrated to a sinus infection... Mr. Puffy face here until the antibiotics kick in... so, bro-fist bump in empathy.
 
i.got~issues said:
Eish... you have my sympathies! I too have had a chest infection... which has now migrated to a sinus infection... Mr. Puffy face here until the antibiotics kick in... so, bro-fist bump in empathy.
Click to expand...

Tell me about it. Been a very rough week, anti-biotics, pro-biotics, pain pills etc. Never taken so many meds in my life :(
 
Ivork said:
Logged in to AH account on this useless pathetic Pinelands exchange in Cape Town (that apparently TelScum were serviceing earlier this week) and i have to say I CAN STREAM futubox! Yay! so far so good anyway. No buffering.

Could also be everyone is out partying no more work for 3 or 4 weeks.
Click to expand...

Interesting, considering the post beneath this about poor experience in Pinelands. Maybe it means they are making progress :)
 
Acuteapathy said:
That's it for me.

Having problems accessing most websites (everything other than gmail, facebook and this site, surprisingly) again this morning and can't connect to either Path of Exile or Diablo 3.

This is now a daily occurrence and I really can't be paying full price for a service that's only working two thirds of the time, if that.

Shopping around today for a new ISP - any suggestions?
Click to expand...

I'm sorry you're having this experience. Definitely should not be the case, as far as I know.

Which DNS settings are you using on your router?
 
AfriMan said:
Interesting, considering the post beneath this about poor experience in Pinelands. Maybe it means they are making progress :)
Click to expand...

Still absolutely horrendous here, AfriGenie said he was looking into it, could you check with him? glad to hear that some people are getting better experience though! maybe this is almost over :whistle:
 
Johnatan56 said:
You are going to have to wait till tomorrow I think, it's a weekend at 8:30 PM.
Afrihost site: Mon-Fri 07:00-00:00 / Sat-Sun 09:00-15:00

You could also try calling: 011 612 7200, but they have the same times.
Click to expand...

Our support team work 24 hours a day, it's only phone lines that work on those hours. Live Chat and Email support runs 24/7.

Our social media and forum teams work pretty much from 8am to 8pm, though we try to stick around as much as possible, especially when there are known issues.
 
Calv said:
Still absolutely horrendous here, AfriGenie said he was looking into it, could you check with him? glad to hear that some people are getting better experience though! maybe this is almost over :whistle:
Click to expand...

I'm not sure where he was drawing that info. He's taking a well-deserved break at the moment, so I'll need to figure out what he was referencing :(
 
ghoti said:
Anyone else having problems at midnight? My account goes for a ball of **** at exactly midnight every night. I lag out of wow and then my teamspeak server becomes all gargled. I have to change to an IS account to be able to play again.

Im pretty ****ed off with afrihost right now as at midnight I was half way through an important instance and now Im locked out for 24 hours because I was lagged out.
Click to expand...

The only thing we do at at midnight is run a bulk session audit to synchronise profiles with our shaping and traffic management devices. This should not disconnect your session necessarily.

We do disconnect sessions that have run for 3 consecutive days, for administrative purposes, but otherwise we don't touch your session.
 
caroper said:
My line also resets at Midnight and always has no matter which ISP I use. The reset is, I believe, necessary to update the use profiles for capped accounts. I am not sure if it is the BRAS at the Exchange that performs the reset or the ISP, but I have often wished that the user could choose when it occurred.
Like you, I find that I am often in the middle of some critical real time situation, and lose track of time, only to suddenly lose connection.
Click to expand...

That may be a local exchange setting, we don't reset the connect, we just run an session refresh, to sync your profile with the network.
 
GarethY said:
Youtube still seems to be routing overseas... :(

AH - tracert from my PC
Code: 
C:\Windows\system32>tracert www.youtube.com

Tracing route to youtube-ui.l.google.com [74.125.233.0]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.1.1.10
  2    19 ms    22 ms    19 ms  105-236-7-65-esr-lo.mtnbusiness.co.za [105.236.7.65]
  3    34 ms    33 ms    33 ms  ipc-recieve-tb-2a.mtnbusiness.net [41.181.54.86]
  4    37 ms    34 ms    33 ms  tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.184.28]
  5    40 ms    36 ms    70 ms  compj-cpt-1.mtnns.net [196.44.18.2]
  6   178 ms   178 ms   179 ms  ls-cr-2.uk--tb-cr-1.za.mtnns.net [196.44.31.113]
  7   178 ms   177 ms   178 ms  ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.187]
  8   178 ms   178 ms   178 ms  google-peering-ls-pr-2.uk.mtnns.net [209.212.99.13]
  9   178 ms   269 ms   179 ms  209.85.255.76
 10   203 ms   197 ms   199 ms  66.249.95.9
 11   197 ms   197 ms   200 ms  72.14.237.239
 12   197 ms   196 ms   199 ms  jnb01s07-in-f0.1e100.net [74.125.233.0]

Trace complete.

AH - tracert directly from modem on line #1
Code: 
Tracertingwww.youtube.com[74.125.230.66] ,Maximum hops:30
1	16ms	24ms	15ms	105.236.7.65
2	33ms	31ms	30ms	41.181.201.94
3	31ms	29ms	30ms	66.8.11.186
4	32ms	33ms	31ms	196.44.18.2
5	180ms	174ms	174ms	196.44.31.113
6	174ms	174ms	175ms	209.212.111.187
7	174ms	179ms	174ms	209.212.99.13
8	175ms	174ms	174ms	209.85.255.76
9	175ms	174ms	174ms	72.14.238.21
10	174ms	173ms	174ms	74.125.230.66
< Completed >

AH - tracert directly from modem on line #2
Code: 
Tracertingwww.youtube.com[74.125.230.69] ,Maximum hops:30
1	15ms	15ms	14ms	105.236.7.65
2	31ms	40ms	44ms	41.181.221.254
3	44ms	45ms	40ms	41.181.184.28
4	42ms	45ms	46ms	196.44.18.2
5	187ms	174ms	194ms	196.44.31.113
6	184ms	173ms	173ms	209.212.111.187
7	235ms	186ms	192ms	209.212.99.13
8	194ms	174ms	174ms	209.85.255.76
9	174ms	196ms	173ms	72.14.238.21
10	174ms	174ms	194ms	74.125.230.69
< Completed >

AH - tracert directly from modem on line #3
Code: 
Tracertingwww.youtube.com[216.58.208.32] ,Maximum hops:30
1	*	*	*	Request timed out.
2	31ms	30ms	41ms	41.181.53.150
3	30ms	30ms	29ms	66.8.11.186
4	48ms	31ms	31ms	196.44.18.2
5	175ms	175ms	175ms	196.44.31.113
6	174ms	175ms	189ms	209.212.111.187
7	185ms	175ms	175ms	209.212.99.13
8	174ms	176ms	178ms	209.85.255.78
9	175ms	175ms	174ms	216.239.51.235
10	174ms	175ms	174ms	216.58.208.32
< Completed >

AH - tracert directly from modem on line #4
Code: 
Tracertingwww.youtube.com[74.125.230.64] ,Maximum hops:30
1	24ms	15ms	28ms	105.236.7.65
2	47ms	30ms	30ms	41.181.221.254
3	30ms	29ms	67ms	41.181.184.28
4	66ms	31ms	51ms	196.44.18.2
5	184ms	174ms	181ms	196.44.31.113
6	173ms	173ms	199ms	209.212.111.187
7	191ms	174ms	174ms	209.212.99.13
8	181ms	175ms	197ms	209.85.255.76
9	175ms	174ms	174ms	72.14.238.21
10	175ms	201ms	174ms	74.125.230.64
< Completed >

IS - tracert from my PC
Code: 
C:\Windows\system32>tracert www.youtube.com

Tracing route to youtube-ui.l.google.com [74.125.233.0]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.1.1.10
  2    19 ms    18 ms    18 ms  196-210-155-129.dynamic.isadsl.co.za [196.210.155.129]
  3    36 ms    35 ms    34 ms  vlan2473.cdsl2-ctn.isdsl.net [196.38.72.193]
  4    34 ms    35 ms    34 ms  196.35.115.136
  5    39 ms    63 ms    55 ms  168.209.2.13
  6    46 ms    34 ms    54 ms  168.209.6.12
  7    50 ms    53 ms    62 ms  168.209.100.101
  8    49 ms    50 ms    53 ms  196.26.0.130
  9    53 ms    61 ms    57 ms  72.14.205.16
 10    52 ms    51 ms    50 ms  72.14.237.239
 11    51 ms    50 ms    53 ms  jnb01s07-in-f0.1e100.net [74.125.233.0]

Trace complete.

C:\Windows\system32>



It does work, but I'm not prepared to change it manually on every single computer on my network, especially because doing so may cause further issues down the line if IP addresses change. Please sort it out.
Click to expand...

Our tests are showing that YouTube caching should be normal now.

Are you using dynamic DNS when you connect to our account?
 
AfriMan said:
The only thing we do at at midnight is run a bulk session audit to synchronise profiles with our shaping and traffic management devices. This should not disconnect your session necessarily.

We do disconnect sessions that have run for 3 consecutive days, for administrative purposes, but otherwise we don't touch your session.
Click to expand...

Its not disconnecting my session.

I lag seriously in wow and it disconnects me from wow (if I am in an instance with a lot happening). Also, on teamspeak, everyones voice changes. It sounds like theyre speaking through tin cans or something. This lasts for about 5 min before I give up and change accounts. There is no disconnect from the internet at this time. Its just like international goes for a ball of poop at that time.
 
ghoti said:
Its not disconnecting my session.

I lag seriously in wow and it disconnects me from wow (if I am in an instance with a lot happening). Also, on teamspeak, everyones voice changes. It sounds like theyre speaking through tin cans or something. This lasts for about 5 min before I give up and change accounts. There is no disconnect from the internet at this time. Its just like international goes for a ball of poop at that time.
Click to expand...

The process shouldn't affect traffic at all, so that's unusual. The submission only lasts a few minutes so even if there was a load introduced, it would go away after a few minutes.

Is this happening consistently at the exact same time?
 
AfriMan said:
The process shouldn't affect traffic at all, so that's unusual. The submission only lasts a few minutes so even if there was a load introduced, it would go away after a few minutes.

Is this happening consistently at the exact same time?
Click to expand...

Well I dont often stay up at midnight playing wow. It did happen on Friday night and Saturday night. If you want I can check again to night to see if its happening again.
 
Hi Afriwhoever

Do you guys make a habit of deleting clients' support tickets?

I had an active ticket, which was deleted, and a new one, which was marked as closed.
I find it rather disgusting that you say there has been an influx of support calls and queries, and then you still take over a week to reply to a ticket. I've never seen any of my company's support guys take a week to reply to a ticket, no matter how busy they are.
 
Last edited:
caroper said:
Not long, a minuet at most, but long enough for many servers to log you out.
There is also the possibility that you will be assigned a new IP address to, which compounds the issue because the server then sees you as a new session.
Click to expand...

I lied I noticed it last night lasted 3minutes:40sec
 
ghoti said:
Well I dont often stay up at midnight playing wow. It did happen on Friday night and Saturday night. If you want I can check again to night to see if its happening again.
Click to expand...

Maybe check the exact time, so I can compare with any processes we run on our side.
 
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