Afrihost CAPPED ADSL Feedback (MTN)

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Sync shows 6Mb on both the Clientzone and the web based Netgear utility, yet Youtube vids are buffering like mad at 360p. Um, ja...
Been like this since yesterday morning. I am sorry, but this reminds me of the total crap we had with iBurst.

In January just after we got ADSL, 10Mb was the norm and we had no issues whatsoever, now it is down to 6Mb and like I said, by year end it will probably be 1Mb.

I am now officially gatvol. This issue has gone on for over 2 months now, and Telkom seems to be giving me the finger with regards to the line issue.

I know Afriman has helped, and Kyle is trying his best, but this is, plainly put, a bunch of ****.
 
znh said:
So I decided to move to AH and got myself a capped 50GB account. Trying to download the new kernel and this is the speed I am getting on my 2mbps line.

--2013-11-20 23:40:11-- http://kernel.ubuntu.com/~kernel-pp...-generic_3.12.0-031200.201311031935_amd64.deb
Resolving kernel.ubuntu.com (kernel.ubuntu.com)... 91.189.94.216
Connecting to kernel.ubuntu.com (kernel.ubuntu.com)|91.189.94.216|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 48013232 (46M) [application/x-debian-package]
Saving to: ‘linux-image-3.12.0-031200-generic_3.12.0-031200.201311031935_amd64.deb’

21% [==========================> ] 10 534 679 21,0KB/s eta 21m 9s

Notice that this is 23:40, so most people are sleeping already. International bandwith slow? Seems like will wait 30 minutes for a 48MB file


tracepath www.google.com
1: yi 0.131ms pmtu 1500
1: 192.168.1.1 0.948ms
1: 192.168.1.1 0.905ms
2: 105-236-24-117.access.mtnbusiness.co.za 1.025ms pmtu 1492
2: 105-236-11-193-esr-lo.mtnbusiness.co.za 51.442ms
3: ipc-recieve-rb-3a.za.mtnbusiness.net 34.422ms asymm 9
4: rb-dca-2.za--rb-cr-1.za-a.mtnns.net 35.947ms asymm 8
5: jh-cr-1.za--rb-cr-2.za.mtnns.net 41.695ms asymm 8
6: qux-jh-dca-2.za-b.za.mtnbusiness.net 35.184ms asymm 8
7: no reply

http://speedtest.ookla.com/result/2391366662.png
Click to expand...

Strange that latency is so high on the speedtest but nothing reflecting on the traceroute. Do you have the ZA Ubuntu mirror setup?
 
sturgy101 said:
In the last 2 weeks we've noticed a drastic decrease in reliable download speeds via Afrihost on multiple capped Afrihost accounts at multiple locations(thus different exchanges). Download speeds on a 10Mb line drops down to ~200-300Kb/s, often dropping to sub 100Kb/s it occasionally spikes to higher speeds but doesn't stay there very long. When switching to a different ISP capped account download speeds are consistently running at what we expect to get on 10Mb, 6Mb and 4Mb lines.

A support call has been ongoing for the last week with Afrihost support, the only thing that made a noticeable difference was a test account provided by Afrihost named [email protected]ed. It looks more and more like capped accounts are being throttled/shaped by Afrihost, which they say is not the case.

This morning we were asked which DNS servers we use, which doesn't make any sense, how would name resolution slow down a download exactly?? :wtf:
Click to expand...

Sorry to hear this :(
DNS plays an extremely important role in throughput and latency - as DNS changes your routing. It's best to use our DNS, assigned automatically.

Please drop me a PM with your account info so I can have a look at this for you.
 
AfriGuy said:
Sorry to hear this :(
DNS plays an extremely important role in throughput and latency - as DNS changes your routing. It's best to use our DNS, assigned automatically.

Please drop me a PM with your account info so I can have a look at this for you.
Click to expand...

Changing DNS will only affect the responsiveness of DNS lookups your client makes with the initial connection to whatever you're doing on the internet, once a session starts it only uses the IP's returned by the query. So unless Afrihost somehow returns "better" IP's to connect to there really isn't any reason why using your DNS would affect the throughput we're getting.

Kyle is assisting me at the moment, I'll PM you the service request anyways, thank you.
 
sturgy101 said:
Changing DNS will only affect the responsiveness of DNS lookups your client makes with the initial connection to whatever you're doing on the internet, once a session starts it only uses the IP's returned by the query. So unless Afrihost somehow returns "better" IP's to connect to there really isn't any reason why using your DNS would affect the throughput we're getting.

Kyle is assisting me at the moment, I'll PM you the service request anyways, thank you.
Click to expand...

It can also point to local caching servers, which we do. Using other DNS won't route to these local servers, like Akamai for example. It'll help route to local servers like Google services. If you use US based DNS, it'll route there.

Glad Kyle is on it, he's one of the best :)
 
AfriGuy said:
It can also point to local caching servers, which we do. Using other DNS won't route to these local servers, like Akamai for example. It'll help route to local servers like Google services. If you use US based DNS, it'll route there.

Glad Kyle is on it, he's one of the best :)
Click to expand...

The point is, DNS is not related to the issues we're experiencing, if it was then we would have the same issue on different ISP accounts as well as the first test account provided by Kyle.

Right now our 10Mb line is downloading a 189Mb file from the US at sub 50Kb/s. In 30 minutes it downloaded only 60Mb. That same file was downloaded on a 2Mb diginet line in 23 min. So, it's not the host and it's not DNS.
 
sturgy101 said:
The point is, DNS is not related to the issues we're experiencing, if it was then we would have the same issue on different ISP accounts as well as the first test account provided by Kyle.

Right now our 10Mb line is downloading a 189Mb file from the US at sub 50Kb/s. In 30 minutes it downloaded only 60Mb. That same file was downloaded on a 2Mb diginet line in 23 min. So, it's not the host and it's not DNS.
Click to expand...

OK.
I'm happy Kyle is checking things out, we'll cover every aspect to have this sorted :) I've got your PM, will keep an eye on things.
 
AfriGuy said:
Strange that latency is so high on the speedtest but nothing reflecting on the traceroute. Do you have the ZA Ubuntu mirror setup?
Click to expand...

Why bother finding a local mirror is you are only planning on downloading a 50MB file?

The speedtest was international hence 180ms not being too bad. It works for games.
The traceroute was to show any congestion at the exchange. it probably routed to a local google cache.
The speed average speed was around 20-30KB/s is not nearly what one would expect from a capped account on a 2Mbps, is this even a cause of concern?
 
znh said:
Why bother finding a local mirror is you are only planning on downloading a 50MB file?

The speedtest was international hence 180ms not being too bad. It works for games.
The traceroute was to show any congestion at the exchange. it probably routed to a local google cache.
The speed average speed was around 20-30KB/s is not nearly what one would expect from a capped account on a 2Mbps, is this even a cause of concern?
Click to expand...

Just trying to eliminate any potential international issues here :)
Drop me a PM with your account info and I'll do some more digging on my end.
 
I've had degraded service over the last three days.

Web pages loading slowly, can't stream all of the time anymore and NNTP rarely goes above 300KBps (6Mbit line). It's strange because when I do a speedtest (here) I get full speeds. A friend of mine on business uncapped also noted this for the last two weeks.

What happened was I lost internet connectivity, so I logged into my router and noticed that the DNS settings were missing. I changed to Google's for a while because I wasn't auto obtaining it, then changed back to normal after a hour or two. Since then things haven't been the same. My line stats haven't changed and I've reset the router multiple times.

The notice board doesn't say anything so I guess nothing major is broken.

Anyone else been having issues?
 
Kwerty said:
I've had degraded service over the last three days.

Web pages loading slowly, can't stream all of the time anymore and NNTP rarely goes above 300KBps (6Mbit line). It's strange because when I do a speedtest (here) I get full speeds. A friend of mine on business uncapped also noted this for the last two weeks.

What happened was I lost internet connectivity, so I logged into my router and noticed that the DNS settings were missing. I changed to Google's for a while because I wasn't auto obtaining it, then changed back to normal after a hour or two. Since then things haven't been the same. My line stats haven't changed and I've reset the router multiple times.

The notice board doesn't say anything so I guess nothing major is broken.

Anyone else been having issues?
Click to expand...

Yup, we've been experiencing extremely low download speeds for at least the last week on multiple capped accounts and at multiple different locations.

A ticket is open with Afrihost and the only change in performance was when they gave me a unshaped test account. Which leads me to believe that they are either shaping capped accounts or performing some kind of prioritization on certain traffic. For instance, i get reasonable download speeds when downloading from Youtube, but if I download a CentOS ISO from a US mirror I get under 100Kb/s on a 10Mb line. Really boring.
 
Kwerty said:
I've had degraded service over the last three days.

Web pages loading slowly, can't stream all of the time anymore and NNTP rarely goes above 300KBps (6Mbit line). It's strange because when I do a speedtest (here) I get full speeds. A friend of mine on business uncapped also noted this for the last two weeks.

What happened was I lost internet connectivity, so I logged into my router and noticed that the DNS settings were missing. I changed to Google's for a while because I wasn't auto obtaining it, then changed back to normal after a hour or two. Since then things haven't been the same. My line stats haven't changed and I've reset the router multiple times.

The notice board doesn't say anything so I guess nothing major is broken.

Anyone else been having issues?
Click to expand...

Sorry to hear that you're having troubles, we aren't seeing anything on our end that could be causing this :(
Drop me a PM with your account info and an estimated time of the drops and I'll be able to check further for you.
 
sturgy101 said:
Yup, we've been experiencing extremely low download speeds for at least the last week on multiple capped accounts and at multiple different locations.

A ticket is open with Afrihost and the only change in performance was when they gave me a unshaped test account. Which leads me to believe that they are either shaping capped accounts or performing some kind of prioritization on certain traffic. For instance, i get reasonable download speeds when downloading from Youtube, but if I download a CentOS ISO from a US mirror I get under 100Kb/s on a 10Mb line. Really boring.
Click to expand...

We definitely don't shape our Business Uncapped or our Capped accounts. I've got your PM with the ticket reference number, I'll be following up with our team from there.
 
Thanks, would be great if you can follow up, the last mail from Afrihost support was this morning at 11:57, since then it has been quiet although I've requested updates during the day.
 
sturgy101 said:
Thanks, would be great if you can follow up, the last mail from Afrihost support was this morning at 11:57, since then it has been quiet although I've requested updates during the day.
Click to expand...

Sorry about the wait :( I can assure you we'll get to the bottom of this.
 
AfriGuy said:
Sorry about the wait :( I can assure you we'll get to the bottom of this.
Click to expand...

Well, nothing has changed overnight it seems, still getting sub 100Kb/s on international downloads. Downloading from Youtube is a bit faster at anywhere between ~100-300Kb/s, yet you insist that you are not prioritizing/shaping traffic.
 
Looks like we have a problem with authentication at the moment. We're looking to find out exactly where the problem lies to get this sorted out urgently.

Please don't reboot your router until we have resolved this!

Sorry for the inconvenience - we've already got all our top people on this :(
 
AfriMan said:
Looks like we have a problem with authentication at the moment. We're looking to find out exactly where the problem lies to get this sorted out urgently.

Please don't reboot your router until we have resolved this!

Sorry for the inconvenience - we've already got all our top people on this :(
Click to expand...

Authentication has been restored and we should be back to normal :)
 
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