Afrihost CAPPED ADSL Feedback (MTN)

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AfriGuy said:
Drop me a PM with your account info and any relevant ticket references numbers you might have and I'll have a look at this on my end.
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Okay, sent info yesterday. Someone phoned yesterday to ask if our ADSL was working (Telkom presumably) but it wasn't. :(

Seems that the problem hasn't been pinpointed yet?
 
Hey Guys

Got some great news. We have managed to get some extra capacity nationally before the Telkom network freeze over December. This is a provisional upgrade until the full additional capacity we requested becomes available. The upgrades are now live in the North, South and the East.

Please remember that this is provisional capacity. Unfortunately we were not able to get as much as we would have liked, but we're already seeing a huge improvement in the East and the South. The North is still seeing more shaping than we'd like but we expect that contention will be minimised and we also expect that we'll see more unshaping or lesser shaping happening much quicker and shaping being applied a little slower.

Again, this is provisional capacity to ease the load on the network and to improve our clients overall experience until we can get our full order from Telkom. We still encourage all our clients to schedule torrents for after hours or overnight. Clients in the North will still experience shaping, but we expect that your overall experience is going to improve.

We'll be monitoring and tweaking over the coming weeks to try to find the best "sweet spots" to ensure that we shape as little as possible but also keep contention and throughput at optimal levels. We also expect traffic to die down as businesses starting winding down for the holidays - which will be a great relief on the demand on the network.

Thanks for your patience, and let's hope that Telkom gets our full order in as soon as possible :)
 
froot said:
I hope it results in our caps being enlarged :D

/runs

/runs back
Oh, it's good news :)
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Hey hey! Come now, we upgraded our caps not so long ago ;)
[sales pitch]There's always that upgrade button for more data :D[/sales pitch]
 
AfriGuy said:
Hey hey! Come now, we upgraded our caps not so long ago ;)
[sales pitch]There's always that upgrade button for more data :D[/sales pitch]
Click to expand...

I joined you [after some absence] after that :p
:D I should do that.
 
My internet is too fast to be honest. It's auto playing everything on YouTube in 1080p now :D

Capped account running at 100%, as per usual.
 
Top-Up 4 for 1

Why have you guys not adjusted your Top-Up prices then?

We got double data but NOT double Top-Up. (This excludes the 2 for 1 option - this exsisted before the Doubling Up) ?

Basically we should have 4 for 1 Top-Up ???



AfriGuy said:
Hey hey! Come now, we upgraded our caps not so long ago ;)
[sales pitch]There's always that upgrade button for more data :D[/sales pitch]
Click to expand...
 
Kwerty said:
My internet is too fast to be honest. It's auto playing everything on YouTube in 1080p now :D

Capped account running at 100%, as per usual.
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That's not something we hear too often! Let's get more complaints like this, please :)
 
Hey Guys

Just a heads up that there is a major Telkom outage in the Greater Pretoria area at the moment.

We're seeing many clients with no service while this is being resolved.

Will update you as we get info :(
 
AfriMan said:
Hey Guys

Just a heads up that there is a major Telkom outage in the Greater Pretoria area at the moment.

We're seeing many clients with no service while this is being resolved.

Will update you as we get info :(
Click to expand...

Obviously I'm not in "Greater Pretoria", because my line was rocking :p
 
Kyle dropped the line speed down to 6Mb to see if any issues will stabilise, but guess what? Same issues with random disconnects, random slowing down to around 1Mb, etc.

And Telkom techs have not been to our place to physically check the lines or anything else. Only time I see any of them is when they are either down the manhole or fiddling with a box on top of a pole. The line runs from the manhole to the pole, then to another pole at the back of our property (around 40 metres or so), then to the house.

I am going to send Kyle another email later.
 
Bursty-dude said:
Kyle dropped the line speed down to 6Mb to see if any issues will stabilise, but guess what? Same issues with random disconnects, random slowing down to around 1Mb, etc.

And Telkom techs have not been to our place to physically check the lines or anything else. Only time I see any of them is when they are either down the manhole or fiddling with a box on top of a pole. The line runs from the manhole to the pole, then to another pole at the back of our property (around 40 metres or so), then to the house.

I am going to send Kyle another email later.
Click to expand...

As long as Kyle in the loop we're making progress here :)
 
So I decided to move to AH and got myself a capped 50GB account. Trying to download the new kernel and this is the speed I am getting on my 2mbps line.

--2013-11-20 23:40:11-- http://kernel.ubuntu.com/~kernel-pp...-generic_3.12.0-031200.201311031935_amd64.deb
Resolving kernel.ubuntu.com (kernel.ubuntu.com)... 91.189.94.216
Connecting to kernel.ubuntu.com (kernel.ubuntu.com)|91.189.94.216|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 48013232 (46M) [application/x-debian-package]
Saving to: ‘linux-image-3.12.0-031200-generic_3.12.0-031200.201311031935_amd64.deb’

21% [==========================> ] 10 534 679 21,0KB/s eta 21m 9s

Notice that this is 23:40, so most people are sleeping already. International bandwith slow? Seems like will wait 30 minutes for a 48MB file


tracepath www.google.com
1: yi 0.131ms pmtu 1500
1: 192.168.1.1 0.948ms
1: 192.168.1.1 0.905ms
2: 105-236-24-117.access.mtnbusiness.co.za 1.025ms pmtu 1492
2: 105-236-11-193-esr-lo.mtnbusiness.co.za 51.442ms
3: ipc-recieve-rb-3a.za.mtnbusiness.net 34.422ms asymm 9
4: rb-dca-2.za--rb-cr-1.za-a.mtnns.net 35.947ms asymm 8
5: jh-cr-1.za--rb-cr-2.za.mtnns.net 41.695ms asymm 8
6: qux-jh-dca-2.za-b.za.mtnbusiness.net 35.184ms asymm 8
7: no reply

http://speedtest.ookla.com/result/2391366662.png
 

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In the last 2 weeks we've noticed a drastic decrease in reliable download speeds via Afrihost on multiple capped Afrihost accounts at multiple locations(thus different exchanges). Download speeds on a 10Mb line drops down to ~200-300Kb/s, often dropping to sub 100Kb/s it occasionally spikes to higher speeds but doesn't stay there very long. When switching to a different ISP capped account download speeds are consistently running at what we expect to get on 10Mb, 6Mb and 4Mb lines.

A support call has been ongoing for the last week with Afrihost support, the only thing that made a noticeable difference was a test account provided by Afrihost named [email protected]ed. It looks more and more like capped accounts are being throttled/shaped by Afrihost, which they say is not the case.

This morning we were asked which DNS servers we use, which doesn't make any sense, how would name resolution slow down a download exactly?? :wtf:
 
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