Afrihost CAPPED ADSL Feedback (MTN)

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MTN = My Terrible Network ....Afrihost its time to become IS = Internet superb

The only problem here is that a lot of customers are not "Power Users" and would think that all is fine , if only they knew and also started bitching about the poor performance maybe then Afrihost would wake up and get back to what we want,
 
If this does not get sorted out immediately I am going to cancel also. Been a long and loyal customer with AH, but now this is ridiculous. Its NOT my telkom line.
 
I've asked Afrihost to cancel my account; I'm also in Cape Town, and on capped package.

It's a real pity, I've admired what Gian and Afrihost have done in bringing down ISP prices, but the last week of constant denials that there's a problem have destroyed my faith in the company.

I've got emails and had conversation with support all of which were "our network is working 100%", despite my sending screenshots showing clearly that it wasn't working anywhere near 100%. And I spent a huge amount of time reseting routers, etc. Now, a week later, suddenly they admit there is a problem. But the performance last week was apparently fine to them.......so what performance will I get in the future?
 
I also experience the frequent disconnects, and so does my friend. I'm on 5GB capped, and he's on uncapped, so it's not limited to a specific type of package. We both disconnect at the exact same time, from both WoW and Mumble, whilst all the people on other ISPs are fine.

I hope they can sort this out very damned soon, or else I am leaving. I can't be main tank in a raid and be disconnected every 3-5 minutes. It's at times like those that I experience extreme nerd rage! :)
 
I am also getting the 10 to 20 minute disconnects. It is TOTALLY stuffing up my gaming!! AH not responding on Twitter requests for assistence as they normally did. There is some major issues if you ask me. Also not a fan of MTN.

This is rediculous - where is the Afriman dude to let us know what is happening?

The Openweb specials are looking good to me at the moment - can you guys recommend their capped or uncapped products? I have a 4MB line, but will probably get the 1MB uncapped. That good for gaming?
 
It gets better. :mad:

Afrihost just refused to cancel my package and refund the unused portion on the basis that there had been usage this month and their engineers are "looking into" the problems. (!)

Nice!!!!!!!!!

No matter what they do, come the end of the month, this is one company that won't be seeing any more of my business.
 
I am looking into MWEB uncapped 1mb or 2mb. I have had a lot of happy MWEB customers recommend them to me.
 
Don't want to shoot the gun prematurely but tonight everything seems back to good service.
 
I must admit it seems to be back to normal. Played 4 games with no disconnects.

Let's see if it lasts - any further hiccups and MWEB gets my money.
 
Must say that "things" seem to be back to normal. Close to where AH was before....keep fingers xxx
 
I just switched to my FNB account - Again!! I can't even browse, open emails it's so slow :( This is really not on!
 
My line is absolutely crawling! What the hell is going on here?
 
I logged a ticked with Afrihost and they just told me in a friendly way to suck it up. Got myself a smallish WebAfrica account for now and gaming is good again.
 
Been completely cut-off for the last two nights in a row. Their telephonic helpdesk is so congested, I gave up after holding for 30+ mins. Both times connectivity was restored without any intervention (e.g. router reset) on my part.
 
renorules said:
I logged a ticked with Afrihost and they just told me in a friendly way to suck it up.
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Same! Then they close the ticket without doing anything, and you have to start all over again !!!!!
 
charlatan said:
Been completely cut-off for the last two nights in a row. Their telephonic helpdesk is so congested, I gave up after holding for 30+ mins. Both times connectivity was restored without any intervention (e.g. router reset) on my part.
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Please PM so I can have one of our team look into this.
 
Pete_A said:
Same! Then they close the ticket without doing anything, and you have to start all over again !!!!!
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The way our system works, we close the ticket once we have responded to the query, and it is re-opened when you reply on the email. This prevents multiple agents responding to the same ticket. The ticket can never really be closed unless the client does not respond.
 
AfriMan said:
The way our system works, we close the ticket once we have responded to the query, and it is re-opened when you reply on the email. This prevents multiple agents responding to the same ticket. The ticket can never really be closed unless the client does not respond.
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That should be made more transparent, with a disclaimer for instance that stated that at the end of the reply.
 
Pete_A said:
That should be made more transparent, with a disclaimer for instance that stated that at the end of the reply.
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Afrihost, How about just flat out admitting that your network has not been performing correctly since the switch over, I keep seeing the status network fully operational but it never really is, at least its not been for me since the switch.
 
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