Afrihost CAPPED ADSL Feedback (MTN)

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Bursty-dude said:
Damn.......168Gb to get through and we won't even be in the country for half of the month.

I foresee hectic downloads happening before the 10th and after the 21st.
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"WE" have some work to do ............ :-)
 
pgs said:
It looks like my New Client Zone has stopped updating the amount of bytes used ........... Now has it stopped completely or only in the client zone?
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Their app also stopped working - however seems to be working now?

Sinbad said:
You guys all noticed you are getting double the cap for the next 3 months?
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Nope, on uncapped.
 
Tander said:
Their app also stopped working - however seems to be working now?
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Correct, Dev replied at 01:00 this morning to say that the problem got sorted. What bothered me was them charging me for extra bytes because I wanted to use up the capped account with p2p. So I kept an eye on usage .......... the rest is history.
 
Did the "Tweak My Line" option on the Afrihost website client zone and:


ADSL Router Results (Your Location)

General Status
There no defects on the line.
Status

Maximum Sync Rate
10016kbps
Maximum speed at which the DSLAM and your modem will communicate.

Current Downstream Sync
9472kbps
The current download speed established between the DSLAM and your modem.

SNR (Signal-to-Noise Ratio)
7.0dB
Signal-to-Noise Ratio on the line. A value below 6dB can cause problems.

Attenuation
24.0dB
The amount of resistance on the line. A value below 55dB is good.

DSLAM Results (Telkom Exchange)

General Status
There no defects on the line.
Status

Maximum Sync Rate
1024kbps
Maximum speed at which the DSLAM and your modem will communicate.

Current Downstream Sync
1024kbps
The current download speed established between the DSLAM and your modem.

SNR (Signal-to-Noise Ratio)
6.2dB
Signal-to-Noise Ratio on the line. A value below 6dB can cause problems.

Attenuation
40.0dB
The amount of resistance on the line. A value below 55dB is good.


And MyBB test:

SA-
Test conducted on 03 May 2013 02:45:53 PM
Download Speed: 7755 kbps (969.4 KB/sec transfer rate)
Upload Speed: 841 kbps (105.1 KB/sec transfer rate)
Latency: 29 ms

International-
Test conducted on 03 May 2013 02:47:28 PM
Download Speed: 3613 kbps (451.6 KB/sec transfer rate)
Upload Speed: 564 kbps (70.5 KB/sec transfer rate)
Latency: 239 ms

Speedtest:
2685260749.png
 
Might be time to move from MWEB 4mb uncapped. I think I'd save about R100 bucks. Only issue is that looking at my usage over the past 12 months, I've gone over 150gb 3 times, gone under 100gb 2 times and every other month is around 110-120gb.

I know I'd get the double gig thing now, but that's only for a few months. I really wish there was a 200gb or even 150gb option. After years of not having to worry about my usage, it will be annoying to now have to go back to bean counting.
 
Anyone know why I would have to re-boot the router about 6 to 8 times before a connection is made?
Tech dude from Afrihost dropped the line speed down to 6Mb and it cured some issues I was having, but the re-booting to get a connection still remains.

Afriman, before you ask, I did send a PM:D
 
Bursty-dude said:
Anyone know why I would have to re-boot the router about 6 to 8 times before a connection is made?
Tech dude from Afrihost dropped the line speed down to 6Mb and it cured some issues I was having, but the re-booting to get a connection still remains.

Afriman, before you ask, I did send a PM:D
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It would normaly indicate your copper wire is bad, so it creates a lot of noise and you loose sync with the DSLAM.
You need to phone Telkom so they can do a full test on your line.
If it is bad copper, well you either in luck they come out and fix it, or they don't, all depends if there are good copper left on the cable.
Sometimes it is only bad joints at the boxes then they just clean it all out.

Could also be faulty pots filter if a telephone is connected to the line, maybe bad telephone cabel or connection at your wall box or router.
 
Bursty-dude said:
Anyone know why I would have to re-boot the router about 6 to 8 times before a connection is made?
Tech dude from Afrihost dropped the line speed down to 6Mb and it cured some issues I was having, but the re-booting to get a connection still remains.

Afriman, before you ask, I did send a PM:D
Click to expand...

As per previous post, it's most likely either attenuation or low signal level on the line, either from distance to the exchange or degraded copper cabling. Dropping the sync can usually improve signal strength, but it depends on the severity of the issues on the line / exchange. There can also sometimes be problems on the port card at the exchange, which may be flapping in performance. Telkom are the best route to getting answers, or we'll chat to them if you're line is managed by us :)
 
Just want to weigh in with a quick opinion - my Afrihost Capped bundle that I've started on this month is fantastic. So glad that they're now punting it in a bundle, it makes it easier to recommend to friends.
 
Guys do not waste your time with the 10mb 100GB bundled offering if you intend on using for Netflix or Hulu. It is beyond ridiculously slow. During the first two weeks I had good download speeds averaging 8mbps. After I hit 50gb my line speed miraculously dropped to 4mb then averaged download speeds of 2-3mb, despite me paying for the 10mb 100gb bundle and despite me NEVER having this issue with my previous ISP. Escalated to agents and team leaders, absolutely no change, let alone feedback, some of the suggestions and troubleshooting was beyond ridiculous. I have the same issue where my router goes idle and needs to be rebooted on a daily basis. Seeking a full refund for this month because its been unusable during the last 3weeks! Stay away if you need for stable video streaming okes!
 
It sounds like it is probably your line or router. They don't throttle their capped products...never had a problem with my capped. Hopefully they can sort you out! Double check that your line attenuation and all is good. Testing another isp's account would be a good idea.

Brazen said:
Guys do not waste your time with the 10mb 100GB bundled offering if you intend on using for Netflix or Hulu. It is beyond ridiculously slow. During the first two weeks I had good download speeds averaging 8mbps. After I hit 50gb my line speed miraculously dropped to 4mb then averaged download speeds of 2-3mb, despite me paying for the 10mb 100gb bundle and despite me NEVER having this issue with my previous ISP. Escalated to agents and team leaders, absolutely no change, let alone feedback, some of the suggestions and troubleshooting was beyond ridiculous. I have the same issue where my router goes idle and needs to be rebooted on a daily basis. Seeking a full refund for this month because its been unusable during the last 3weeks! Stay away if you need for stable video streaming okes!
Click to expand...
 
fingerprintz.mgr said:
It sounds like it is probably your line or router. They don't throttle their capped products...never had a problem with my capped. Hopefully they can sort you out! Double check that your line attenuation and all is good. Testing another isp's account would be a good idea.
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They have logged a call with Telkom, no joy, I have tested with three different routers, no joy, 2 different ISP's joy! Please peruse the rest of this subforum, you will see that I am not alone. RPM and others have experienced the same line speed volatility.
 
Wyrd said:
Just want to weigh in with a quick opinion - my Afrihost Capped bundle that I've started on this month is fantastic. So glad that they're now punting it in a bundle, it makes it easier to recommend to friends.
Click to expand...

Awesome! Glad to hear it ;)
 
Brazen said:
Guys do not waste your time with the 10mb 100GB bundled offering if you intend on using for Netflix or Hulu. It is beyond ridiculously slow. During the first two weeks I had good download speeds averaging 8mbps. After I hit 50gb my line speed miraculously dropped to 4mb then averaged download speeds of 2-3mb, despite me paying for the 10mb 100gb bundle and despite me NEVER having this issue with my previous ISP. Escalated to agents and team leaders, absolutely no change, let alone feedback, some of the suggestions and troubleshooting was beyond ridiculous. I have the same issue where my router goes idle and needs to be rebooted on a daily basis. Seeking a full refund for this month because its been unusable during the last 3weeks! Stay away if you need for stable video streaming okes!
Click to expand...

Really sorry to hear that you are having so many problems. Of course you are always welcome to claim your refund, but we'd also like to be sure that this issue is not going to follow you to another ISP. We have many clients using the services you mentioned and experiencing great speeds and latency. If you'd like to let us take a closer look at this, please drop me a PM
 
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