Afrihost CAPPED ADSL Feedback (MTN)

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I hear a surprising number of complaints from people I've recommended Afrihost's capped product to, particularly with regards to streaming content. Most have YouTube streaming issues. I can watch Youtube flawlessly, but Twitch never works (which I think is a different issue) and of course my exchange here in Stellenbosch is congested half the time...

I think the twitch issue all depends on which international ISPs your ISP peers with. IS accounts by far have given me the best Twitch streaming. Vox's capped account also right up there.
 
Looks like the packet loss issue has returned :(

status_rrd_graph_img_apr_29.png
 
I hear a surprising number of complaints from people I've recommended Afrihost's capped product to, particularly with regards to streaming content. Most have YouTube streaming issues. I can watch Youtube flawlessly, but Twitch never works (which I think is a different issue) and of course my exchange here in Stellenbosch is congested half the time...

Not great hearing this, YouTube should be performing well - our latency is looking solid at the moment.
Have you tried this with Twitch? Seen some good results http://linustechtips.com/main/topic/127705-how-to-fix-twitchtv-lag/
 
Sorry for not following up earlier, how are things looking?

Not really any better.

Code:
Keys:  Help   Display mode   Restart statistics   Order of fields   quit
                                                                                 Packets               Pings
 Host                                                                          Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. 105-236-240-129-esr-lo.mtnbusiness.co.za                                    0.0%   180    7.3   6.9   6.3   8.6   0.3
 2. 41.181.51.182                                                               0.0%   180    9.1  10.8   8.4  92.5   8.4
 3. tb-dca-2.za--qux-c.za.mtnbusiness.net                                       0.0%   180   16.1  25.0   8.3  79.0  13.6
 4. compj-cpt-1.mtnns.net                                                       0.0%   180    9.4  22.0   8.7  63.5  10.0
 5. ct-cr-2.za--tb-cr-1.za.mtnns.net                                            0.0%   180   15.3  21.6   9.3  52.7   8.7
[B] 6. rb-cr-1.za--ct-cr-2.za.mtnns.net                                            4.4%   180   31.5  35.2  30.8  71.9   6.8[/B]
 7. jh-dca-2.za--jh-cr-1.za-a.mtnns.net                                         0.0%   180   27.8  28.0  27.0  50.1   2.0
    196.44.31.97
 8. 196.30.1.53                                                                 0.0%   180   32.6  40.7  27.0  86.8   9.3
 9. 196.31.220.25                                                               0.0%   180   31.5  40.5  31.0 193.2  15.5
10. 196.31.63.206                                                               0.0%   180   31.9  40.7  31.2 106.4  10.7
11. 196.30.42.133                                                               0.0%   179   31.9  40.6  31.1 101.0   8.9
12. cms-gm.afrihost.com                                                         0.0%   179   31.9  43.0  31.3  64.7   8.1

status_rrd_graph_img_apr_29_3.png
 
Experiencing high latency to DotA SA sever. Not sure if its the server itself. More than 200 ms latency.
Other players however are not experiencing the same lag or high ping.
Not sure if I should attempt to contact Afriguy or Afrihost.
 
YouTube streaming 1080p is erratic again - somethings up. High latency too....
(Durbanville, CPT)
 
Experiencing high latency to DotA SA sever. Not sure if its the server itself. More than 200 ms latency.
Other players however are not experiencing the same lag or high ping.
Not sure if I should attempt to contact Afriguy or Afrihost.

Can you post some traces so we can see some more detail?

I also see that with the authentication issues we're having, some users are being misallocated by their username, and ending up with poor throughput. A few reboots does seem to help them to be properly authenticated with the right throughput settings.
 
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