Afrihost CAPPED ADSL Feedback (MTN)

[AfriMan]

it's erratic and has been the whole day

Pretty odd becuase we're not seeing this across the network. We'd need to do some more troubleshooting on this. Could you please drop me a PM?

 

[astroboi89]

hey, i am new to afrihost and had a few issues with download speeds etc.i decided to try a free webafrica account today and made a thread on my findings,if anyone is interested:http://mybroadband.co.za/vb/showthread.php/626683-Afrihost-capped-vs-Web-Africa-capped-my-experience

 

[Internet_Junkie]

Having authorisation issues again!

 

[Nikkel]

Looks like load shedding started AGAIN (3rd night in a row!!!) for me about 10 mins ago, Cape Town

 

[Nikkel]

What exactly is the issue or are we gona keep getting the same mail over and over again

Trust all is well.

Thank you for your valued email.

Please accept my sincere apologies for the authentication issues we have been having of late and any inconvenience that it may have caused.

We are working on resolving the problem as soon as possible.

Kind Regards

 

[AfriMan]

Having authorisation issues again!

Sorry about this. Should have been resolved between 10:30 and 11. Did you get back online after that?

 

[AfriMan]

What exactly is the issue or are we gona keep getting the same mail over and over again

We're still testing and investigating, but we've put some big changes in place. We've also got the most senior technical people at MTN working with ours and their senior management. Obviously with technical issues it's hard to be 100% sure, but they're confident that the issues could be behind us for good.

 

[Off-The-Chart]

http://www.speedtest.net/my-result/3587127813

what I am getting just as I switched to my AH account

Pretoria based

 

[AfriGuy]

http://www.speedtest.net/my-result/3587127813

what I am getting just as I switched to my AH account

Pretoria based

The latency doesn't look healthy Do you have a traceroute I can look at?

 

[mugikhan]

Thanks afrihost! I moved from uncapped to capped expecting unshaped performance yet instead I can't even browse international sites....This is pointless..Ihave a useless internet connection. I have also asked Telkom to rset my prot and all that so it is definately the account If this is the performance I can expect i might as well move to another ISP....I cant even do a speedtest so that shows you bad it is. It keeps timing out. Can't even open my gmail.

 

[AfriMan]

Thanks afrihost! I moved from uncapped to capped expecting unshaped performance yet instead I can't even browse international sites....This is pointless..Ihave a useless internet connection. I have also asked Telkom to rset my prot and all that so it is definately the account If this is the performance I can expect i might as well move to another ISP....I cant even do a speedtest so that shows you bad it is. It keeps timing out. Can't even open my gmail.

I'm sorry to hear this. I think it would be good to make 100% sure that this is due to the account. We're not seeing that level of degraded performance generally.

Can you PM so we can run some tests, or download our Network Test App so we can check the basics first.

 

[mugikhan]

Local Tracert

Tracing route to news24.co.za [41.86.110.143]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 11 ms 11 ms 11 ms 196-210-152-129.dynamic.isadsl.co.za [196.210.152.129]
3 17 ms 19 ms 13 ms 196.38.72.229
4 18 ms 18 ms 19 ms cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
5 * 20 ms 13 ms 168.209.1.140
6 18 ms 28 ms 16 ms 196.26.0.10
7 17 ms 17 ms 19 ms mweb-1.jinx.net.za [196.223.14.25]
8 41 ms 41 ms * tengig-0-0-0-3-vic-p-2.mweb.co.za [197.80.7.34]
9 64 ms * 39 ms tengig-0-0-0-0-cpt-p-1.mweb.co.za [197.84.4.34]
10 39 ms 42 ms 40 ms vl-11-cpt-hscore-1.mweb.co.za [197.84.5.238]
11 80 ms 34 ms 41 ms 196.28.178.66
12 40 ms 36 ms 36 ms gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234]
13 60 ms 70 ms * OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6]
14 95 ms 88 ms 60 ms 197-84-208-146.cpt.mweb.co.za [197.84.208.146]
15 34 ms 34 ms 37 ms news24.co.za [41.86.110.143]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 14 ms 11 ms 11 ms 196-210-152-129.dynamic.isadsl.co.za [196.210.152.129]
3 12 ms 11 ms 12 ms cdsl1-rba-vl2360.ip.isnet.net [196.38.73.133]
4 18 ms 17 ms 38 ms cdsl1-rba-vl150.ip.isnet.net [196.38.73.17]
5 31 ms 36 ms 16 ms core2-pkl-t0-7-0-0.ip.isnet.net [168.209.1.163]
6 241 ms 245 ms 182 ms 168.209.201.73
7 223 ms 219 ms * linx-gw2.thdo.ncuk.net [195.66.236.240]
8 * 188 ms 191 ms te1-1-1-31.core-rs2.thdo.ncuk.net [80.249.97.85]
9 182 ms 190 ms 185 ms thinkbroadband.com [80.249.99.130]


TEsted with webafrica account as the afrihost keeps timing out :/

 

[AfriMan]

Local Tracert

Tracing route to news24.co.za [41.86.110.143]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 11 ms 11 ms 11 ms 196-210-152-129.dynamic.isadsl.co.za [196.210.152.129]
3 17 ms 19 ms 13 ms 196.38.72.229
4 18 ms 18 ms 19 ms cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
5 * 20 ms 13 ms 168.209.1.140
6 18 ms 28 ms 16 ms 196.26.0.10
7 17 ms 17 ms 19 ms mweb-1.jinx.net.za [196.223.14.25]
8 41 ms 41 ms * tengig-0-0-0-3-vic-p-2.mweb.co.za [197.80.7.34]
9 64 ms * 39 ms tengig-0-0-0-0-cpt-p-1.mweb.co.za [197.84.4.34]
10 39 ms 42 ms 40 ms vl-11-cpt-hscore-1.mweb.co.za [197.84.5.238]
11 80 ms 34 ms 41 ms 196.28.178.66
12 40 ms 36 ms 36 ms gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234]
13 60 ms 70 ms * OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6]
14 95 ms 88 ms 60 ms 197-84-208-146.cpt.mweb.co.za [197.84.208.146]
15 34 ms 34 ms 37 ms news24.co.za [41.86.110.143]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 14 ms 11 ms 11 ms 196-210-152-129.dynamic.isadsl.co.za [196.210.152.129]
3 12 ms 11 ms 12 ms cdsl1-rba-vl2360.ip.isnet.net [196.38.73.133]
4 18 ms 17 ms 38 ms cdsl1-rba-vl150.ip.isnet.net [196.38.73.17]
5 31 ms 36 ms 16 ms core2-pkl-t0-7-0-0.ip.isnet.net [168.209.1.163]
6 241 ms 245 ms 182 ms 168.209.201.73
7 223 ms 219 ms * linx-gw2.thdo.ncuk.net [195.66.236.240]
8 * 188 ms 191 ms te1-1-1-31.core-rs2.thdo.ncuk.net [80.249.97.85]
9 182 ms 190 ms 185 ms thinkbroadband.com [80.249.99.130]


TEsted with webafrica account as the afrihost keeps timing out :/

I'll definitely need to see something from your Afrihost account, cos these results seem mostly normal - see some spikes and timeouts though, so it could be when the line is better than other times

 

[Beri]

Cannot connect via wifi. Red light on my router shows no sync but my son is connected via a lan cable and it works but very slow.
he reported lots of issues today.

 

[DrJohnZoidberg]

Afrihost really starting to annoy me. First there is the subpar performance on their unshaped capped accounts, then the authentication issues and now they've decided to overcharge me this month for this wonderful service.

I think I have been a pretty easy customer to this point, but when I get overcharged by over R300 I start getting annoyed.

 

[ProAsm]

We're still testing and investigating, but we've put some big changes in place. We've also got the most senior technical people at MTN working with ours and their senior management. Obviously with technical issues it's hard to be 100% sure, but they're confident that the issues could be behind us for good.

Not sure if it any significance, but something I noticed during the process of trying to re-connect which may help you.
Initially on Monday night after I lost connection I couldn't connect at all, then around 9 am on Tuesday morning I found if I only had 1 computer connected to the router I could connect.
The instant I added another computer the modem disconnected.
Now it did this regardless which computer I had connected, as long as there was only one connected.
Also if I rebooted the modem it would not connect regardless if there was only one computer or not, it only connected by clicking on 'Apply' on the modem menu.
Now once it connected with one computer the little modem icon on the taskbar had an '!' exclamation mark with it which read 'No Internet' yet there was.
Around 11:00 am the little '!' went out and I connected the other computers and all was well.

 

[Beri]

Internet disconnected and I have so connection.
This is really getting ridicules.

 

[Beri]

Ping Test:

ping 197.242.144.102

64 bytes from 197.242.144.102: icmp_req=1 ttl=53 time=529 ms
Request timeout for icmp_seq 2
64 bytes from 197.242.144.102: icmp_req=3 ttl=53 time=63 ms
64 bytes from 197.242.144.102: icmp_req=4 ttl=53 time=59 ms
64 bytes from 197.242.144.102: icmp_req=5 ttl=53 time=134 ms


ping 8.8.8.8

64 bytes from 8.8.8.8: icmp_req=1 ttl=45 time=284 ms
64 bytes from 8.8.8.8: icmp_req=2 ttl=45 time=574 ms
64 bytes from 8.8.8.8: icmp_req=3 ttl=45 time=448 ms
64 bytes from 8.8.8.8: icmp_req=4 ttl=45 time=291 ms
64 bytes from 8.8.8.8: icmp_req=5 ttl=45 time=312 ms


Trace Test:

traceroute -n 197.242.144.102

1 172.20.10.1 1 ms 4 ms
2 Request timed out * *
3 172.17.32.9 169 ms 162 ms
4 192.168.102.2 110 ms
172.17.32.1 221 ms
5 172.17.32.1 99 ms
196.25.108.3 138 ms
6 41.150.177.2 216 ms
196.43.11.2 140 ms
7 196.25.108.3 117 ms
196.43.25.2 51 ms
8 196.43.11.2 142 ms
196.25.165.1 176 ms
9 196.25.165.1 61 ms
196.44.31.6 116 ms
10 196.44.31.2 111 ms
196.44.31.9 111 ms
11 196.31.220.8 161 ms
196.31.220.2 72 ms
12 196.31.220.2 159 ms
196.31.63.2 157 ms
13 196.30.42.1 133 ms 115 ms
14 197.242.144.1 103 ms 163 ms


traceroute -n 8.8.8.8

1 172.20.10.1 1 ms 1 ms 42 ms
2 Request timed out * * *
3 172.17.32.9 141 ms 168 ms 143 ms
4 192.168.102.2 136 ms 91 ms 122 ms
5 41.150.177.2 58 ms
172.17.32.1 66 ms 48 ms
6 196.25.10.8 167 ms 49 ms
41.150.177.2 81 ms
7 196.43.52.3 75 ms
72.14.212.1 74 ms
196.25.10.8 137 ms
8 72.14.212.1 199 ms
Request timed out *
196.43.52.3 97 ms
9 Request timed out *
72.14.212.1 196 ms
10 Request timed out *


DNS Test:

nslookup www.afrihost.com

Name: www.afrihost.com
Address: 197.242.144.102


nslookup www.google.com

Name: www.google.com
Address: 74.125.233.51
Name: www.google.com
Address: 74.125.233.49
Name: www.google.com
Address: 74.125.233.50
Name: www.google.com
Address: 74.125.233.48
Name: www.google.com
Address: 74.125.233.52


nslookup thishouldfail.afrihost.com

** server can't find thisshouldfail.com: NXDOMAIN

 

[roadcat]

traceroute -n 197.242.144.102

1 172.20.10.1 1 ms 4 ms
2 Request timed out * *
3 172.17.32.9 169 ms 162 ms
4 192.168.102.2 110 ms
172.17.32.1 221 ms
5 172.17.32.1 99 ms

What's with all the private address ranges in the first 5 hops?

 

[Beri]

What's with all the private address ranges in the first 5 hops?

No idea. Strange thing. My one computer is connected via a lan cable and it works. The router shows that their is no internet connection and the light is red. I connect via wifi but have no internet. On laptop or ipad.