Afrihost CAPPED ADSL Feedback (MTN)

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Jola said:
I will PM you, but it does not seems as if your support guys are able to fix this issue.

Maybe if I can just get the credit then I will go and buy data from Axxess ?
Click to expand...

I'll do my best to resolve for you. Let's see if we can figure this out together :)
 
I know this is the wrong thread but I cant seem to find the correct one
AfriMan are there any issues with hosting as my emails aint working properly.
They sending with no errors but not delivering.
 
ant_man said:
I know this is the wrong thread but I cant seem to find the correct one
AfriMan are there any issues with hosting as my emails aint working properly.
They sending with no errors but not delivering.
Click to expand...

I don't know of a general hosting issue, but we'll need to look at the specific domain and hosting server.

Can you drop me a PM?
 
DotKomrade said:
Afrihost, I've been waiting and waiting, hoping for months now that you will finally sort out your speed and service issues. I've been fighting for consistent service for more than 6 months, but tonight I've finally had enough. I used to be such a fan, and have signed so many people up with you, but from the moment you moved on to MTN it it seemed like everything started to fall apart. Vague promises, unbelievable excuses, weird issues. Strange that speed test often seems fine, but I can't stream a Youtube video. iOS updates?!? For 4 weeks?!?!? Tonight for the first time the guy on the phone admitted you're having IPC issues with no ETA on when it may be resolved. I run a business that needs reliable internet. I base my entertainment and home lifestyle on what I can get online. Believe it or not, in this day and age internet access isn't some luxury that few can afford and that we should be grateful to have. It's a service that we pay for and expect to be delivered according to the standards we are promised. And the service right now is absolute balls.

It's been real, Afrihost, but I'm out.
Click to expand...
i) Because caching on ISP is mission impossible :/
ii) +1 | I pay high interwebs fees to avoid the limitations of DSTV
iii) I ditched my uncapped account for capped one because I did not want to be shaped or throttled; nowadays I am paying for a 4Mbps circuit which I am lucky if Afrihost can service at 1Mbps.

I've got to the point where I am tired of complaining and bitching. After 4 years and 8 months, I'm done.

Side Notes: The Twitter team are about the only excellent team left in the company. I remember how I used to pitch Afrihost as a geek-run ISP where quality of service superseded everything. Since MTN came on board - that geeky quality is no more. (I'll leave my lines with them for now - I like the ability of being able to tweak it without having to contact unmotivated Telkom staff and I must admit,; they've done really well having technicians come out when my line was faulty).
 
Can someone please explain this to me?

Derick Pillay - Afrihost.com <[email protected]>
14:15 (5 hours ago)

to me
Good day.

Trust you are well.

Kindly note that you have not be charged twice on the 1st of October you was charged for a two meg line which is R-279.00 and then you have upgrade to a 4meg and you was charged the deference of R-108.39 for the upgrade which is correct .

Please do not hesitate to contact us if we may be of further assistance.

Warm Regards
Derick
Afrihost.com
Pure Internet Joy!

Please visit your Afrihost Client Zone, https://clientzone.afrihost.com to activate your account, update your details, make changes to your account and packages and much much more.


Ticket Details
Ticket ID: DOY-979-71957
Department: Afrihost - Accounts Query
Type: Issue
Status: Closed
Priority: High

Yet when i go onto their website and choose the product I want:

The adsl 2mb is at R159pm.
 
Hmmm...

2Mb IS R159

2mb.jpg

4Mb is R279

4mb.jpg


Difference = R120.00

:wtf:

Now I am confused!

Fransh said:
Can someone please explain this to me?

Derick Pillay - Afrihost.com <[email protected]>
<snip>
Kindly note that you have not be charged twice on the 1st of October you was charged for a two meg line which is R-279.00 and then you have upgrade to a 4meg and you was charged the deference of R-108.39 for the upgrade which is correct .

Please do not hesitate to contact us if we may be of further assistance.

Warm Regards
Derick
Afrihost.com
Pure Internet Joy!

Please visit your Afrihost Client Zone, https://clientzone.afrihost.com to activate your account, update your details, make changes to your account and packages and much much more.
<snip>
Click to expand...

Perhaps English is not his 1st language?
 


Meanwhile....

2724572747.png


Sick shaping guys. I'm out. This is going to take weeks to sort out.

Don't worry guys, it'll be sorted real soon :whistle:
 
Last edited:
Wonder if these 'congestion' issues will ever be fixed?

Going on three weeks now.

MTN slowass.jpg

WAFast.jpg

No longer can we refer to Afrihost as 'SA's best ISP' and not risk our own reputation in the process.
 
I just want to check if I am the only user having this issue or is this bigger than it appears.
For the users who are on uncapped adsl and game Destiny on PS3.

Are you guys also experiencing constant disconnects in game?

I am on uncapped 75
 
Any game actually! I'm getting it on BF4. It seems to be because of AH constant packet loss and high latencies!
 
AfriMan said:
I'll do my best to resolve for you. Let's see if we can figure this out together :)
Click to expand...

All seems to be OK now, thanks VM.

Still not sure why the wheels fell off ?

Seems that there is an undocumented methodology for changing bundled packages which I was not aware off, and which your support people did not follow either ?
 
Kido said:
I just want to check if I am the only user having this issue or is this bigger than it appears.
For the users who are on uncapped adsl and game Destiny on PS3.

Are you guys also experiencing constant disconnects in game?

I am on uncapped 75
Click to expand...

Playing on PS4 and getting constant disconnects as well.

We'll be busy with a raid and boom, all of the guys on Afrihost drop but the guys on other ISP's stay connected.

Switch to Axxess trial account and connection is stable.

Eish
 
Martian said:
Playing on PS4 and getting constant disconnects as well.

We'll be busy with a raid and boom, all of the guys on Afrihost drop but the guys on other ISP's stay connected.

Switch to Axxess trial account and connection is stable.

Eish
Click to expand...


Same issue with me but I was the only user on Afrihost others where on telkom ISP. I was the only one constantly disconnecting
 
I see a few complaints from last night. From what I can see it looks like demand was high and I don't think we are managing our policies on the network as efficiently as we should be, which is affecting throughput.

Our team are investigating this at the moment, and we hope to have more info very soon.
 
Anonymous™ said:
i) Because caching on ISP is mission impossible :/
ii) +1 | I pay high interwebs fees to avoid the limitations of DSTV
iii) I ditched my uncapped account for capped one because I did not want to be shaped or throttled; nowadays I am paying for a 4Mbps circuit which I am lucky if Afrihost can service at 1Mbps.

I've got to the point where I am tired of complaining and bitching. After 4 years and 8 months, I'm done.

Side Notes: The Twitter team are about the only excellent team left in the company. I remember how I used to pitch Afrihost as a geek-run ISP where quality of service superseded everything. Since MTN came on board - that geeky quality is no more. (I'll leave my lines with them for now - I like the ability of being able to tweak it without having to contact unmotivated Telkom staff and I must admit,; they've done really well having technicians come out when my line was faulty).
Click to expand...

I'm sorry to hear that you've reached this low point in confidence with us, and I really am sorry that we have let you down. I can promise that resolving this and improving your experience is a high priority for us, and we hope to see performance improve.
 
Fransh said:
Can someone please explain this to me?

Derick Pillay - Afrihost.com <[email protected]>
14:15 (5 hours ago)

to me
Good day.

Trust you are well.

Kindly note that you have not be charged twice on the 1st of October you was charged for a two meg line which is R-279.00 and then you have upgrade to a 4meg and you was charged the deference of R-108.39 for the upgrade which is correct .

Please do not hesitate to contact us if we may be of further assistance.

Warm Regards
Derick
Afrihost.com
Pure Internet Joy!

Please visit your Afrihost Client Zone, https://clientzone.afrihost.com to activate your account, update your details, make changes to your account and packages and much much more.


Ticket Details
Ticket ID: DOY-979-71957
Department: Afrihost - Accounts Query
Type: Issue
Status: Closed
Priority: High

Yet when i go onto their website and choose the product I want:

The adsl 2mb is at R159pm.
Click to expand...

2Mbps should be R159pm and 4Mbps should be R279pm. Definitely seems inconsistent with the reply you got here, but it depends on the specific of your query.

Drop me a PM and let me look into this for you.
 
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