Afrihost CAPPED ADSL Feedback (MTN)

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Luke7777 said:
Both my accounts (Afrihost and Mweb) have huge latency and slow speeds since yesterday (as far as I know). Was ok again last night
AH:
http://speedtest.ookla.com/result/2729563298.png
Last Result:
Download Speed: 102 kbps (12.8 KB/sec transfer rate)
Upload Speed: 163 kbps (20.4 KB/sec transfer rate)
Latency: 1905 ms
2014/10/13, 4:45:40 PM

Mweb
Last Result:
Download Speed: 279 kbps (34.9 KB/sec transfer rate)
Upload Speed: 50 kbps (6.3 KB/sec transfer rate)
Latency: 1221 ms
2014/10/13, 4:54:30 PM
Click to expand...

Usually this latency indicates a problem on the line/ exchange.
Do you have a traceroute that I can look at?
 
AfriGuy said:
Usually this latency indicates a problem on the line/ exchange.
Do you have a traceroute that I can look at?
Click to expand...
Not a nice picture :( Think my exch has gone to the dogs after they buried some fibre down the road last week . 1st Mweb, 2nd one AH


C:\Users\Luke>tracert www.google.com

Tracing route to www.google.com [74.125.233.16]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms READYSHARE [192.168.0.1]
2 2245 ms 2179 ms 2194 ms 41-133-90-1.dsl.mweb.co.za [41.133.90.1]
3 2142 ms 2173 ms 2187 ms 197-80-96-138.jhb.mweb.co.za [197.80.96.138]
4 2157 ms 2150 ms 2193 ms vl-92-vic-hscore-2.mweb.co.za [197.80.2.2]
5 2171 ms 2176 ms 2237 ms tengig-0-7-0-2-12-vic-p-1.mweb.co.za [197.80.5.2
41]
6 2134 ms 2218 ms 2233 ms 197-80-7-5.jhb.mweb.co.za [197.80.7.5]
7 2206 ms 2209 ms 2179 ms 197-80-96-6.jhb.mweb.co.za [197.80.96.6]
8 2149 ms 2219 ms 2205 ms 72.14.237.239
9 2133 ms 2189 ms 2161 ms jnb01s07-in-f16.1e100.net [74.125.233.16]

Trace complete.

C:\Users\Luke>tracert www.google.com

Tracing route to www.google.com [74.125.133.103]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms READYSHARE [192.168.0.1]
2 2391 ms 2506 ms 2472 ms 105-236-3-65-esr-lo.mtnbusiness.co.za [105.236.3
.65]
3 2466 ms 2499 ms 2498 ms ipc-recieve-rb-2a.za.mtnbusiness.net [41.181.178
.65]
4 2336 ms 2431 ms 2420 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.14
6]
5 2496 ms 2361 ms 2585 ms jh-cr-2.za--rb-cr-1.za-b.mtnns.net [196.44.31.17
1]
6 2496 ms 2576 ms 2469 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 2746 ms 2837 ms 2721 ms ls-cr-2.uk--rb-cr-1.za-g.mtnns.net [196.44.31.11
4]
8 2804 ms 2650 ms 2607 ms ls-cr-1.uk--ls-cr-2.uk-a.mtnns.net [196.44.31.15
6]
9 2772 ms 2730 ms 2674 ms ls-pr-2.uk--ls-cr-1.uk-a.mtn.net [209.212.111.20
3]
10 2192 ms 505 ms 1963 ms rb-ad-1--glgix-bloemf-1-a.mtnns.net [209.212.99.
13]
11 2006 ms 2070 ms 2119 ms 209.85.255.76
12 2143 ms 2139 ms 2172 ms 209.85.244.240
13 2271 ms 2397 ms 2399 ms 72.14.242.166
14 2407 ms 2411 ms 2466 ms 216.239.46.56
15 * * * Request timed out.
16 2570 ms 2707 ms 2512 ms 74.125.133.103

Trace complete.
 
Luke7777 said:
Not a nice picture :( Think my exch has gone to the dogs after they buried some fibre down the road last week . 1st Mweb, 2nd one AH


C:\Users\Luke>tracert www.google.com

Tracing route to www.google.com [74.125.233.16]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms READYSHARE [192.168.0.1]
2 2245 ms 2179 ms 2194 ms 41-133-90-1.dsl.mweb.co.za [41.133.90.1]
3 2142 ms 2173 ms 2187 ms 197-80-96-138.jhb.mweb.co.za [197.80.96.138]
4 2157 ms 2150 ms 2193 ms vl-92-vic-hscore-2.mweb.co.za [197.80.2.2]
5 2171 ms 2176 ms 2237 ms tengig-0-7-0-2-12-vic-p-1.mweb.co.za [197.80.5.2
41]
6 2134 ms 2218 ms 2233 ms 197-80-7-5.jhb.mweb.co.za [197.80.7.5]
7 2206 ms 2209 ms 2179 ms 197-80-96-6.jhb.mweb.co.za [197.80.96.6]
8 2149 ms 2219 ms 2205 ms 72.14.237.239
9 2133 ms 2189 ms 2161 ms jnb01s07-in-f16.1e100.net [74.125.233.16]

Trace complete.

C:\Users\Luke>tracert www.google.com

Tracing route to www.google.com [74.125.133.103]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms READYSHARE [192.168.0.1]
2 2391 ms 2506 ms 2472 ms 105-236-3-65-esr-lo.mtnbusiness.co.za [105.236.3
.65]
3 2466 ms 2499 ms 2498 ms ipc-recieve-rb-2a.za.mtnbusiness.net [41.181.178
.65]
4 2336 ms 2431 ms 2420 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.14
6]
5 2496 ms 2361 ms 2585 ms jh-cr-2.za--rb-cr-1.za-b.mtnns.net [196.44.31.17
1]
6 2496 ms 2576 ms 2469 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 2746 ms 2837 ms 2721 ms ls-cr-2.uk--rb-cr-1.za-g.mtnns.net [196.44.31.11
4]
8 2804 ms 2650 ms 2607 ms ls-cr-1.uk--ls-cr-2.uk-a.mtnns.net [196.44.31.15
6]
9 2772 ms 2730 ms 2674 ms ls-pr-2.uk--ls-cr-1.uk-a.mtn.net [209.212.111.20
3]
10 2192 ms 505 ms 1963 ms rb-ad-1--glgix-bloemf-1-a.mtnns.net [209.212.99.
13]
11 2006 ms 2070 ms 2119 ms 209.85.255.76
12 2143 ms 2139 ms 2172 ms 209.85.244.240
13 2271 ms 2397 ms 2399 ms 72.14.242.166
14 2407 ms 2411 ms 2466 ms 216.239.46.56
15 * * * Request timed out.
16 2570 ms 2707 ms 2512 ms 74.125.133.103

Trace complete.
Click to expand...

Wow, yeah that's some severe exchange issues right there :(
Sorry to be the bearer of bad news, I know it sucks!

What was the performance like over the weekend? Hopefully some good spots creep in and this isn't a full time issue.
 
AfriGuy said:
If you aren't noticing any latency spikes it could be that we're mis-classifying the traffic. PM me a bit more info and I'll see what our team has to say :)
Click to expand...

Not sure what else I can give you ? Only thing I know is the server runs on port 2350 and P2P on port 3450 ... whatever that means :)
 
Dan C said:
Not sure what else I can give you ? Only thing I know is the server runs on port 2350 and P2P on port 3450 ... whatever that means :)
Click to expand...

Can I be a pain and ask you shoot this through via PM with your DSL username please?
 
AfriGuy said:
Hhhmm, keep monitoring the connection tonight. If a pattern emerges it may make Telkoms job a little easier in having the area upgraded.
Click to expand...
Yip, as I've said , they've been burying fibre last week . The area is in 'planned update, in progess' mode, but it was never this bad before. Have logged a call for 'intermittent sevice' , so I'll see what happens
 
Luke7777 said:
Yip, as I've said , they've been burying fibre last week . The area is in 'planned update, in progess' mode, but it was never this bad before. Have logged a call for 'intermittent sevice' , so I'll see what happens
Click to expand...

Coolios.
Don't be scared to add that it's congested - show Telkom these results and they'll know what to look at :)
 
AfriGuy said:
Coolios.
Don't be scared to add that it's congested - show Telkom these results and they'll know what to look at :)
Click to expand...
And as it should be ...
Download Speed: 3484 kbps (435.5 KB/sec transfer rate)
Upload Speed: 427 kbps (53.4 KB/sec transfer rate)
Latency: 159 ms
2014/10/13, 6:51:34 PM

C:\Users\Luke>tracert www.google.com

Tracing route to www.google.com [74.125.133.104]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms READYSHARE [192.168.0.1]
2 9 ms 8 ms 9 ms 105-236-3-65-esr-lo.mtnbusiness.co.za [105.236.3
.65]
3 11 ms 11 ms 11 ms ipc-recieve-rb-2a.za.mtnbusiness.net [41.181.178
.65]
4 12 ms 13 ms 12 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.14
6]
5 12 ms 12 ms 12 ms jh-cr-2.za--rb-cr-1.za-b.mtnns.net [196.44.31.17
1]
6 11 ms 11 ms 11 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 208 ms 207 ms 234 ms ls-cr-2.uk--rb-cr-1.za-g.mtnns.net [196.44.31.11
4]
8 207 ms 207 ms 206 ms ls-cr-1.uk--ls-cr-2.uk-a.mtnns.net [196.44.31.15
6]
9 210 ms 207 ms 207 ms ls-pr-2.uk--ls-cr-1.uk-a.mtn.net [209.212.111.20
3]
10 193 ms 192 ms 192 ms rb-ad-1--glgix-bloemf-1-a.mtnns.net [209.212.99.
13]
11 192 ms 203 ms 192 ms 209.85.255.78
12 191 ms 191 ms 190 ms 209.85.245.2
13 199 ms 198 ms 199 ms 72.14.238.16
14 199 ms 198 ms 198 ms 209.85.249.12
15 * * * Request timed out.
16 198 ms 198 ms 198 ms 74.125.133.104

Trace complete.
 
Hello. Is there currently issues with Afrihost? I can't download any of my series, it doesn't even want to start! I can browse FB and stuff, but no series wants to download. I hope I am not being throttled. I am on a capped account, have 100g per month and atm I have only used 20 gig, so I have 80 left.

Please can someone fix it!!
 
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