Yaya... he should have done this as soon as the IPC issues were finally admitted to... and then kept up the communication during these "software" glitches.
Complete and total silence and then a marketing email were just kinda like a slap in the face... especially since we were constantly reminded about him having his finger on our pulses and knowing us better than ourselves.
Damage has been done and hopefully lessons really learned.
I think we'll always learn a little more as gain more experience. We still believe that Plus is a great product and hopefully we will still see a launch soon.