Afrihost Capped DSL Feedback

J

jdido87

Expert Member
Joined
Nov 10, 2014
Messages
1,404
Why was my monthly data allocation short this month? I tried twitter but only got a response this morning for a tweet i sent two or three days ago.
 
AfriGenie

AfriGenie

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Oct 9, 2014
Messages
7,266
Kosmik said:
Really struggling this morning, banking , mybb, facebook , anything. Any issues east\Durban side?
Click to expand...

:(

It doesn't look like there were any issues on our side, are you still experiencing difficulty with your connection?
 
AfriGenie

AfriGenie

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standerr said:
I have to second that. Extremely slow currently.
Speed test maxing out at 9Mbps, but a real world download actually peaking at 1Mbps
http://ipv4.download.thinkbroadband.com/200MB.zip

This in my 20Mbps line.
Click to expand...

standerr said:
What's quite frustrating is that I selected an unshaped account to not have this issue, but sadly if they are out of capacity then this is what you get.
Click to expand...

There weren't any issues on our side over the weekend, were you seeing latency on your connection or any other symptoms?
 
AfriGenie

AfriGenie

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tanka said:
Horrible speeds all weekend on Afrihost. Trying to stream on a fibre line with a capped account and can't with out it buffering every couple of seconds.
Click to expand...

What speed is your Fibre line? Which streaming site were you having trouble with?
 
AfriGenie

AfriGenie

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jdido87 said:
Why was my monthly data allocation short this month? I tried twitter but only got a response this morning for a tweet i sent two or three days ago.
Click to expand...

Was our Team able to figure out what happened?
 
J

jordaalo

Active Member
Joined
Jun 23, 2017
Messages
35
AfriGenie said:
We'll get to the bottom of this!
Click to expand...

Yesterday a Telkom Tech pitched up at my house. Again I had to ask off from work only to hear that there was no issue and that there is NO WAY I can have 4MB. I just found out that a friend of mine got upgraded to 20MB and he is at least 3KM further away from the exchange. Why cant I upgrade? I can give you his address if you like. I'm more than willing to pay. TAKE MY MONEY!

My line is currently running at 4mb. As per previous experiences this will only last for 25 hours. Lets see.
 
J

jordaalo

Active Member
Joined
Jun 23, 2017
Messages
35
jordaalo said:
Yesterday a Telkom Tech pitched up at my house. Again I had to ask off from work only to hear that there was no issue and that there is NO WAY I can have 4MB. I just found out that a friend of mine got upgraded to 20MB and he is at least 3KM further away from the exchange. Why cant I upgrade? I can give you his address if you like. I'm more than willing to pay. TAKE MY MONEY!

My line is currently running at 4mb. As per previous experiences this will only last for 25 hours. Lets see.
Click to expand...

And there my line goes down AGAIN!!!!! Why? Please help.
 
S

standerr

Well-Known Member
Joined
Feb 14, 2012
Messages
390
AfriFella said:
Did you run any traceroutes during this time? Maybe even a ping to bras.afrihost.com?
Click to expand...

Sure did
Code: 
Tracing route to www.news24.com [41.86.110.200]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.1.0.254 
  2    <1 ms    <1 ms    <1 ms  10.100.0.1 
  3     *        *        *     Request timed out.
  4    54 ms    67 ms    84 ms  cpt-rx2.ip.adsl.co.za [169.1.5.82] 
  5   129 ms   128 ms   127 ms  cpt-net1.ip.adsl.co.za [169.1.5.128] 
  6   104 ms    86 ms    71 ms  optinet.ixp.capetown [196.10.140.145] 
  7   121 ms   123 ms   123 ms  101.te0-0-2-0.cpt-tr-1.optinet.net [197.84.7.4] 
  8   127 ms   128 ms   137 ms  197-84-247-89.cpt.mweb.co.za [197.84.247.89] 
  9   144 ms   144 ms   143 ms  OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6] 
 10   113 ms   112 ms   263 ms  197-84-208-146.cpt.mweb.co.za [197.84.208.146] 
 11    81 ms    90 ms    96 ms  41-86-110-200.mweb.co.za [41.86.110.200] 

Trace complete.

Code: 
Tracing route to bras.afrihost.com [155.239.255.250]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.1.0.254 
  2    <1 ms    <1 ms    <1 ms  10.100.0.1 
  3    18 ms    17 ms    18 ms  155.239.255.250 

Trace complete.
 
AfriGenie

AfriGenie

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Company Rep
Joined
Oct 9, 2014
Messages
7,266
jordaalo said:
Yesterday a Telkom Tech pitched up at my house. Again I had to ask off from work only to hear that there was no issue and that there is NO WAY I can have 4MB. I just found out that a friend of mine got upgraded to 20MB and he is at least 3KM further away from the exchange. Why cant I upgrade? I can give you his address if you like. I'm more than willing to pay. TAKE MY MONEY!

My line is currently running at 4mb. As per previous experiences this will only last for 25 hours. Lets see.
Click to expand...

:( It's entirely possible that you are connected to a different Exchange. I can check again for you, but generally the Techs would recommend an upgrade if it was possible.
 
AfriGenie

AfriGenie

Afrihost
Company Rep
Joined
Oct 9, 2014
Messages
7,266
standerr said:
Sure did
Code: 
Tracing route to www.news24.com [41.86.110.200]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.1.0.254 
  2    <1 ms    <1 ms    <1 ms  10.100.0.1 
  3     *        *        *     Request timed out.
  4    54 ms    67 ms    84 ms  cpt-rx2.ip.adsl.co.za [169.1.5.82] 
  5   129 ms   128 ms   127 ms  cpt-net1.ip.adsl.co.za [169.1.5.128] 
  6   104 ms    86 ms    71 ms  optinet.ixp.capetown [196.10.140.145] 
  7   121 ms   123 ms   123 ms  101.te0-0-2-0.cpt-tr-1.optinet.net [197.84.7.4] 
  8   127 ms   128 ms   137 ms  197-84-247-89.cpt.mweb.co.za [197.84.247.89] 
  9   144 ms   144 ms   143 ms  OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6] 
 10   113 ms   112 ms   263 ms  197-84-208-146.cpt.mweb.co.za [197.84.208.146] 
 11    81 ms    90 ms    96 ms  41-86-110-200.mweb.co.za [41.86.110.200] 

Trace complete.

Code: 
Tracing route to bras.afrihost.com [155.239.255.250]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.1.0.254 
  2    <1 ms    <1 ms    <1 ms  10.100.0.1 
  3    18 ms    17 ms    18 ms  155.239.255.250 

Trace complete.
Click to expand...

That doesn't look good. :( Are you seeing your speeds also affected?
 
J

jordaalo

Active Member
Joined
Jun 23, 2017
Messages
35
AfriGenie said:
:( It's entirely possible that you are connected to a different Exchange. I can check again for you, but generally the Techs would recommend an upgrade if it was possible.
Click to expand...

Any help at this point will be great. My line is down again. Yeah!
 
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