Afrihost Capped DSL Feedback

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wingnut771

Honorary Master
Joined
Feb 15, 2011
Messages
28,146
Luke7777 said:
With all the stability problems you have with your line, surely it's a %$^^%%#^ line and not much AH can do about it ?
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They need to get Openserve involved. This is why I keep my line with Telkom, and deal direct with them (or rather, log a fault on telkom.co.za), things tend to move quicker than when there is a middle man involved.
 
W

wingnut771

Honorary Master
Joined
Feb 15, 2011
Messages
28,146
jordaalo said:
Aaannnddd its down again. Yeah. I must say... I hate being ignored.
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Definitely sounds like a line fault and not exchange if your snr drops to 0. Try log a fault on telkom.co.za, and keep logging them until its resolved. Openserve normally end up sending techs that actually know what they're doing in the end and the problem gets sorted eventually. They need to run a new line if need be.
 
AfriGenie

AfriGenie

Afrihost
Company Rep
Joined
Oct 9, 2014
Messages
7,266
Chris333 said:
Ah yes :D thats exactly what the issue is... Can anyone else check this on Chrome or is it just something wrong on my end.

Thanks!

...Nevermind, I just tested on my phone, seems my work blocks some elements of your site..apologies for the oversight!
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Thanks for the update!

That's so strange that only those elements got blocked!

I'm glad I was able to clarify it for you! :)
 
J

jordaalo

Active Member
Joined
Jun 23, 2017
Messages
35
AfriGenie said:
:(

We'll keep pushing this form our side. Has anyone from Openserve been in contact with you over the past 48 hours?
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Only an email stating someone will attend to my call sortly. This was yesterday. So my line went up and down the entire day. So i have no idea what was done
 
The_David

The_David

Expert Member
Joined
Jan 7, 2016
Messages
1,038
Hi

I have been getting only 6mb max speedtest (Afrihost app) results on my 10mb line for the last few days. I logged a ticket but getting no feedback, sent numerous mails. Could you please see whats up?
#GFW-888-67471
 
AfriGenie

AfriGenie

Afrihost
Company Rep
Joined
Oct 9, 2014
Messages
7,266
Kenny said:
Whahahah, logged in to my account and what do I see... total screw up

Afrihost:


Vox:
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Yeah... Something is definitely a bit strange with that routing...

If you go to saix.net and run the speedtest there how does it compare?
 
AfriGenie

AfriGenie

Afrihost
Company Rep
Joined
Oct 9, 2014
Messages
7,266
The_David said:
Hi

I have been getting only 6mb max speedtest (Afrihost app) results on my 10mb line for the last few days. I logged a ticket but getting no feedback, sent numerous mails. Could you please see whats up?
#GFW-888-67471
Click to expand...

:(

It definitely looks like there is an issue on your DSL line. I've logged the fault with Openserve, you should be receiving the reference number via SMS shortly.

We'll escalate this as quickly as we can from our side.
 
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