Afrihost Capped DSL Feedback

The_David · Jul 14, 2017

AfriGenie said:
It definitely looks like there is an issue on your DSL line. I've logged the fault with Openserve, you should be receiving the reference number via SMS shortly.

We'll escalate this as quickly as we can from our side.

Thanks, Appreciate that!

AfriFella · Jul 14, 2017

electrofreeze said:
Internet is becoming crappy again and youtube keeps on buffering

Any tests I can look at?

AfriFella · Jul 14, 2017

The_David said:
Thanks, Appreciate that!

Did you get that reference number?

The_David · Jul 14, 2017

I did yes thanks

AfriGenie · Jul 14, 2017

The_David said:
I did yes thanks

Great!

ProAsm · Jul 14, 2017

Hey AfriGenie, on Wednesday the 12th I sent you a PM regarding 'Prepaid packages', any chance of a reply ?

AfriGenie · Jul 14, 2017

ProAsm said:
Hey AfriGenie, on Wednesday the 12th I sent you a PM regarding 'Prepaid packages', any chance of a reply ?

Hi!

On it now!

standerr · Jul 15, 2017

Not looking good at all tonight

Code:

Tracing route to www.exa.co.za [197.221.2.20]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.1.0.254 
  2    <1 ms    <1 ms    <1 ms  10.100.0.1 
  3     *        *        *     Request timed out.
  4    19 ms    19 ms    19 ms  cpt-rx2.ip.adsl.co.za [169.1.5.82] 
  5   254 ms    82 ms    71 ms  cpt-net1.ip.adsl.co.za [169.1.5.128] 
  6   131 ms     *      121 ms  hetzner2.ixp.capetown [196.10.140.21] 
  7    50 ms    55 ms    59 ms  core-access-switch1-vlan1001.cpt.host-h.net [196.40.102.70] 
  8    71 ms    64 ms    57 ms  www20.cpt1.host-h.net [197.221.2.20] 

Trace complete.

Code:

Tracing route to bras.afrihost.com [155.239.255.250]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.1.0.254 
  2    <1 ms    <1 ms    <1 ms  10.100.0.1 
  3    18 ms    18 ms    17 ms  155.239.255.250 

Trace complete.

mister · Jul 16, 2017

Why is there such bad latency on dbn-up1.ip.adsl.co.za?

First fiber line:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.254 - 0 | 128 | 128 | 0 | 1 | 17 | 0 |
| No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 |
| dbn-up1.ip.adsl.co.za - 0 | 128 | 128 | 3 | 20 | 48 | 18 |
| dbn-up2.ip.adsl.co.za - 0 | 128 | 128 | 2 | 6 | 23 | 3 |
| dbn-in1.ip.adsl.co.za - 3 | 116 | 113 | 4 | 62 | 145 | 53 |
| 169-1-21-32.ip.afrihost.co.za - 0 | 128 | 128 | 14 | 31 | 65 | 29 |
| cloudflare.ixp.joburg - 0 | 128 | 128 | 14 | 32 | 74 | 28 |
| 104.20.30.244 - 0 | 128 | 128 | 14 | 17 | 32 | 16 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Second fiber line:

Ping statistics for 169.1.5.161:
Packets: Sent = 203, Received = 200, Lost = 3 (1% loss),
Approximate round trip times in milli-seconds:
Minimum = 3ms, Maximum = 202ms, Average = 53ms

bras.afrihost is stable at 3ms

AfriFella · Jul 17, 2017

Both of these tests show weird latency spikes.

How is it testing today?

mister · Jul 17, 2017

Still going on today...

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.254 - 0 | 1008 | 1008 | 0 | 1 | 197 | 0 |
| No response from host - 100 | 201 | 0 | 0 | 0 | 0 | 0 |
| dbn-up1.ip.adsl.co.za - 1 | 1004 | 1003 | 3 | 24 | 229 | 39 |
| dbn-up2.ip.adsl.co.za - 0 | 1008 | 1008 | 3 | 7 | 230 | 3 |
| dbn-in1.ip.adsl.co.za - 4 | 889 | 859 | 2 | 57 | 254 | 94 |
| 169-1-5-207.ip.afrihost.co.za - 1 | 989 | 984 | 2 | 15 | 191 | 5 |
| dbn-dn2.ip.adsl.co.za - 14 | 631 | 545 | 3 | 287 | 4387 | 1166 |
| 169-1-176-1.ip.afrihost.co.za - 2 | 946 | 930 | 2 | 25 | 207 | 12 |

AfriFella · Jul 17, 2017

mister said:
Still going on today...

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.254 - 0 | 1008 | 1008 | 0 | 1 | 197 | 0 |
| No response from host - 100 | 201 | 0 | 0 | 0 | 0 | 0 |
| dbn-up1.ip.adsl.co.za - 1 | 1004 | 1003 | 3 | 24 | 229 | 39 |
| dbn-up2.ip.adsl.co.za - 0 | 1008 | 1008 | 3 | 7 | 230 | 3 |
| dbn-in1.ip.adsl.co.za - 4 | 889 | 859 | 2 | 57 | 254 | 94 |
| 169-1-5-207.ip.afrihost.co.za - 1 | 989 | 984 | 2 | 15 | 191 | 5 |
| dbn-dn2.ip.adsl.co.za - 14 | 631 | 545 | 3 | 287 | 4387 | 1166 |
| 169-1-176-1.ip.afrihost.co.za - 2 | 946 | 930 | 2 | 25 | 207 | 12 |

Thanks for confirming. Please drop me a PM with your account info and I'll pass it onto our NOC Team.

MoonOwl · Jul 17, 2017

I have always given feedback when I've experienced problems but I have to say that my experience has been consistently good for the past two weeks. Keep it up, Afrihost

AfriFella · Jul 17, 2017

MoonOwl said:
I have always given feedback when I've experienced problems but I have to say that my experience has been consistently good for the past two weeks. Keep it up, Afrihost

Really glad you're having a good experience!

althex · Jul 17, 2017

I've been seeing a lot of latency lately while playing Star Trek Online. 400-600ms in-game ping, spikes to a lot more.
Traceroute to game server.

Code:

Tracing route to 208.95.186.12 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  fritz.box []
  2     *        *        *     Request timed out.
  3   122 ms   122 ms   122 ms  jhb-up1.ip.adsl.co.za [169.1.5.5]
  4   146 ms   148 ms   149 ms  jhb-rx1.ip.adsl.co.za [169.1.5.18]
  5   122 ms   125 ms   118 ms  jhb-net1.ip.adsl.co.za [169.1.5.52]
  6    27 ms    27 ms    26 ms  169-1-5-74.ip.afrihost.co.za [169.1.5.74]
  7   118 ms   119 ms   119 ms  41.169.57.218
  8     *        *        *     Request timed out.
  9   399 ms   379 ms   369 ms  if-ae-2-2.tcore1.JSO-Johannesburg.as6453.net [216.6.55.85]
 10   298 ms   266 ms   266 ms  if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net [41.206.178.2]
 11   362 ms   362 ms   361 ms  if-ae-5-2.tcore2.PV9-Lisbon.as6453.net [80.231.159.57]
 12   270 ms   269 ms   268 ms  if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
 13   261 ms   261 ms   260 ms  if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
 14   302 ms   310 ms   308 ms  if-ae-6-2.thar1.NJY-Newark.as6453.net [80.231.138.18]
 15   310 ms   317 ms   318 ms  if-ae-1-3.thar2.NJY-Newark.as6453.net [216.6.57.2]
 16   304 ms   326 ms   335 ms  if-ae-14-14.tcore2.NTO-New-York.as6453.net [66.198.111.9]
 17   354 ms   353 ms   354 ms  if-ae-12-2.tcore1.N75-New-York.as6453.net [66.110.96.5]
 18   363 ms   372 ms   369 ms  66.110.96.138
 19   357 ms   355 ms   342 ms  hu-1-3-0-3-cr02.newyork.ny.ibone.comcast.net [68.86.83.101]
 20   391 ms   377 ms   379 ms  be-10373-pe02.onesummer.ma.ibone.comcast.net [68.86.86.158]
 21   387 ms   395 ms   387 ms  96-87-8-114-static.hfc.comcastbusiness.net [96.87.8.114]
 22   338 ms   345 ms   341 ms  border3.ae2-bbnet2.bsn.pnap.net [63.251.128.71]
 23   370 ms   365 ms   383 ms  perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
 24   698 ms   705 ms   643 ms  198.49.243.252
 25   387 ms   370 ms   376 ms  208.95.186.12

Trace complete.

Ping to bras.

There's a lot of hops from JHB to Cape, then EU, then USA. I'm in the North, so I know I'm not going to have super low ping, bu this makes it very difficult to play.

PsyWulf · Jul 17, 2017

Mad latency on WoW as well,swopped to webafrica now,5000ms to 200ms >.>

AfriGenie · Jul 18, 2017

althex said:

I've been seeing a lot of latency lately while playing Star Trek Online. 400-600ms in-game ping, spikes to a lot more.
Traceroute to game server.

Code:

Tracing route to 208.95.186.12 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  fritz.box []
  2     *        *        *     Request timed out.
  3   122 ms   122 ms   122 ms  jhb-up1.ip.adsl.co.za [169.1.5.5]
  4   146 ms   148 ms   149 ms  jhb-rx1.ip.adsl.co.za [169.1.5.18]
  5   122 ms   125 ms   118 ms  jhb-net1.ip.adsl.co.za [169.1.5.52]
  6    27 ms    27 ms    26 ms  169-1-5-74.ip.afrihost.co.za [169.1.5.74]
  7   118 ms   119 ms   119 ms  41.169.57.218
  8     *        *        *     Request timed out.
  9   399 ms   379 ms   369 ms  if-ae-2-2.tcore1.JSO-Johannesburg.as6453.net [216.6.55.85]
 10   298 ms   266 ms   266 ms  if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net [41.206.178.2]
 11   362 ms   362 ms   361 ms  if-ae-5-2.tcore2.PV9-Lisbon.as6453.net [80.231.159.57]
 12   270 ms   269 ms   268 ms  if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
 13   261 ms   261 ms   260 ms  if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
 14   302 ms   310 ms   308 ms  if-ae-6-2.thar1.NJY-Newark.as6453.net [80.231.138.18]
 15   310 ms   317 ms   318 ms  if-ae-1-3.thar2.NJY-Newark.as6453.net [216.6.57.2]
 16   304 ms   326 ms   335 ms  if-ae-14-14.tcore2.NTO-New-York.as6453.net [66.198.111.9]
 17   354 ms   353 ms   354 ms  if-ae-12-2.tcore1.N75-New-York.as6453.net [66.110.96.5]
 18   363 ms   372 ms   369 ms  66.110.96.138
 19   357 ms   355 ms   342 ms  hu-1-3-0-3-cr02.newyork.ny.ibone.comcast.net [68.86.83.101]
 20   391 ms   377 ms   379 ms  be-10373-pe02.onesummer.ma.ibone.comcast.net [68.86.86.158]
 21   387 ms   395 ms   387 ms  96-87-8-114-static.hfc.comcastbusiness.net [96.87.8.114]
 22   338 ms   345 ms   341 ms  border3.ae2-bbnet2.bsn.pnap.net [63.251.128.71]
 23   370 ms   365 ms   383 ms  perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
 24   698 ms   705 ms   643 ms  198.49.243.252
 25   387 ms   370 ms   376 ms  208.95.186.12

Trace complete.

Ping to bras.

View attachment 449296

There's a lot of hops from JHB to Cape, then EU, then USA. I'm in the North, so I know I'm not going to have super low ping, bu this makes it very difficult to play.

That's not good to see!

Which DNS servers are you using at the moment?

AfriGenie · Jul 18, 2017

PsyWulf said:
Mad latency on WoW as well,swopped to webafrica now,5000ms to 200ms >.>

How is the latency looking day?

Could you run a traceroute to Afrihost.com please.

jordaalo · Jul 18, 2017

Afrigenie
I asked via PM about upgrading my 4mb line to something higher. Still waiting for a reply. I also asked Telkom and I kept getting ignored. A good friend of myne is further away from the exchange and only a few meters away from me and he got upgraded to a good 20mb line recently. What is the procedure on getting this done?
I can send the addresses via PM again if you like.

AfriGenie · Jul 18, 2017

jordaalo said:
Afrigenie
I asked via PM about upgrading my 4mb line to something higher. Still waiting for a reply. I also asked Telkom and I kept getting ignored. A good friend of myne is further away from the exchange and only a few meters away from me and he got upgraded to a good 20mb line recently. What is the procedure on getting this done?
I can send the addresses via PM again if you like.

I just checked, I did get your PM! I'm following-up on this now for you.

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