Afrihost Capped DSL Feedback

[oldman g49]

On Thursday two people tried to send me emails from a certain website but both emails bounced back with the message that the Afrihost email domain did not recognize my email address.
I logged a support ticket and received a half-hearted response. Since then, I have sent two additional emails to Afrihost support about the matter (quoting the original ticket number) but no response has been forthcoming.

It seems now to me that if it's a 'run-of-the-mill' issue then it gets resolved fairly quickly but if the issue is a bit more complex then nothing happens.

 

[Judge-ZN]

Any News yet about Telkom line Speed Upgrades? I'm holding off switching to Telkom, but can't do this indefinitely

 

[AfriMan]

Anybody having issues in CT? On capped account, I have data left, router's showing the line's good, but not connecting to the net.

No general issues that I am aware of. Can you drop me a PM with your account deets?

 

[AfriMan]

On Thursday two people tried to send me emails from a certain website but both emails bounced back with the message that the Afrihost email domain did not recognize my email address.
I logged a support ticket and received a half-hearted response. Since then, I have sent two additional emails to Afrihost support about the matter (quoting the original ticket number) but no response has been forthcoming.

It seems now to me that if it's a 'run-of-the-mill' issue then it gets resolved fairly quickly but if the issue is a bit more complex then nothing happens.

That should be a fairly easy issue to clear up. Is this an @afrihost.co.za email address or a hosted domain address?

Drop me a PM with deets please

 

[AfriMan]

Any News yet about Telkom line Speed Upgrades? I'm holding off switching to Telkom, but can't do this indefinitely

Are you talking about pushing everyone up to 4Mbps as the entry level speed? I've heard mumblings but nothing official in terms of dates and roll-out plans.

 

[Judge-ZN]

Are you talking about pushing everyone up to 4Mbps as the entry level speed? I've heard mumblings but nothing official in terms of dates and roll-out plans.

Yes, that's the upgrade I am referring to.

 

[AfriMan]

Yes, that's the upgrade I am referring to.

Nothing concrete as yet. Not sure it will happen this year at this rate

 

[Niner]

No general issues that I am aware of. Can you drop me a PM with your account deets?

Sorted, thanks! Seems it's a Telkom issue. Hopefully my fiber install on Wednesday will make Telkom a distant memory soon.

 

[Uga2506]

Hi Afrinatic, I sent you a pm as requested but have not heard anything from you since??

 

[nicki]

Major crap streaming performance on Youtube, Netflix since about 7pm. Bellville area.

Very stop start

International seems borked.

 

[nicki]

Cannot log a ticket, getting an error.

 

[nicki]

Local speedtest gets linespeed, intl one unable to complete.

 

[AfriGenie]

Hi Afrinatic, I sent you a pm as requested but have not heard anything from you since??

I'll ask AfriNatic to get his messages!

 

[AfriGenie]

Major crap streaming performance on Youtube, Netflix since about 7pm. Bellville area.

Very stop start

International seems borked.

Cannot log a ticket, getting an error.

Local speedtest gets linespeed, intl one unable to complete.

That's not good! Could you quickly run a traceroute to the bbc.co.uk please.

 

[Stormer12]

Im really impress with Afrihost. did not have any major issues with them.

 

[nicki]

That's not good! Could you quickly run a traceroute to the bbc.co.uk please.

Tracing route to bbc.co.uk [212.58.244.22]
over a maximum of 30 hops:

1 6 ms 2 ms 2 ms 192.168.10.51
2 * * * Request timed out.
3 51 ms 64 ms 65 ms 169.1.5.105
4 29 ms 27 ms 26 ms 169.1.5.106
5 31 ms 31 ms 28 ms 169.1.5.128
6 33 ms 30 ms 31 ms 41.164.52.40
7 60 ms 59 ms 63 ms 41.206.164.53
8 190 ms 189 ms 188 ms 80.231.159.105
9 219 ms 214 ms 221 ms 80.231.158.5
10 183 ms 181 ms 184 ms 80.231.158.30
11 191 ms 194 ms 194 ms 80.231.139.1
12 * * 222 ms 80.231.139.42
13 191 ms 195 ms 193 ms 80.231.130.130
14 189 ms 189 ms 212 ms 195.219.83.102
15 * * * Request timed out.
16 * * * Request timed out.
17 219 ms 223 ms * 212.187.173.210
18 * * * Request timed out.
19 189 ms 191 ms 191 ms 132.185.254.109
20 201 ms 191 ms 198 ms 132.185.255.148
21 202 ms 205 ms 207 ms 212.58.244.22

Trace complete.

 

[nicki]

 

[nicki]

 

[nicki]

8MB line

 

[nicki]

Pinging bbc.co.uk with 999ms timeout:

Ping statistics for 212.58.244.22:
Packets: Sent = 106, Received = 63, Lost = 43 (40% loss),
Approximate round trip times in milli-seconds:
Minimum = 183ms, Maximum = 389ms, Average = 207ms