Afrihost Capped DSL Feedback

Davedes

Expert Member
Joined
Nov 21, 2011
Messages
1,001
All upgrades and maintenance have been completed. I don't have the specific details for you as these are sensitive and specific insights into our network. What are you currently seeing on your account? Low throughput? High latency?

Both same sht every night

6396031b473827f5e4e6b0ebc1c2fb59.png


20Mbps line !
 
Last edited:

Davedes

Expert Member
Joined
Nov 21, 2011
Messages
1,001
I'm not going to sit through this nonsense for another month if all your upgrades are complete and this is still the state of the network. Rather cancel my data portion and I will take it elsewhere to another isp that has capacity. Bugger the cutoff period for cancellation, otherwise I just put a stop to my debit order.
 

Davedes

Expert Member
Joined
Nov 21, 2011
Messages
1,001
dd8471ec65f23046c22914ac826916cb.png


Your network status reflects everything is perfect yet this is far from the truth!
 

HelterSkelter

Expert Member
Joined
Sep 22, 2012
Messages
2,422
Where in the client zone can we see the % shaping applied or %speed we get at a particular time for example 5% download and 1% P2P we get etc?
 

savage

Expert Member
Joined
Aug 11, 2003
Messages
2,922
All upgrades and maintenance have been completed. I don't have the specific details for you as these are sensitive and specific insights into our network. What are you currently seeing on your account? Low throughput? High latency?

I think you're being lied to. Previous graph showed how 10Mbps dropped to under 1Mbps, and currently, I can't even get 50Kbps (DIALUP is faster - literally). Here's the graph indicating the packet loss on your network too, with the increased latency.

graph_image.png

Yes - same ***** different day. Nothing has been fixed, and I'm not the only one still complaining either by the looks of things.

Right now, I can't even load a web page, or get my outlook to connect to office365.com. My DSL is effectively, USELESS! :sick: It's appalling how pathetic your service has become.
 

moedawood

Senior Member
Joined
Apr 20, 2016
Messages
854
New traceroute:

traceroute to google.com (216.58.223.14), 30 hops max, 40 byte packets
1 * * *
2 dbn-up2.ip.adsl.co.za (169.1.5.174) 40.447 ms 34.084 ms 42.544 ms
3 dbn-in1.ip.adsl.co.za (169.1.5.204) 47.095 ms 44.739 ms 40.909 ms
4 41.162.84.192 (41.162.84.192) 35.69 ms 40.059 ms 43.104 ms
5 172.18.1.162 (172.18.1.162) 51.067 ms 45.68 ms 50.414 ms
6 72.14.194.206 (72.14.194.206) 46.363 ms 53.103 ms 43.341 ms
7 72.14.237.239 (72.14.237.239) 25.994 ms 47.878 ms 23.921 ms
8 jnb01s07-in-f14.1e100.net (216.58.223.14) 23.982 ms 24.865 ms 25.746 ms
 

AfriGenie

Afrihost
Company Rep
Joined
Oct 9, 2014
Messages
7,266
New traceroute:

traceroute to google.com (216.58.223.14), 30 hops max, 40 byte packets
1 * * *
2 dbn-up2.ip.adsl.co.za (169.1.5.174) 40.447 ms 34.084 ms 42.544 ms
3 dbn-in1.ip.adsl.co.za (169.1.5.204) 47.095 ms 44.739 ms 40.909 ms
4 41.162.84.192 (41.162.84.192) 35.69 ms 40.059 ms 43.104 ms
5 172.18.1.162 (172.18.1.162) 51.067 ms 45.68 ms 50.414 ms
6 72.14.194.206 (72.14.194.206) 46.363 ms 53.103 ms 43.341 ms
7 72.14.237.239 (72.14.237.239) 25.994 ms 47.878 ms 23.921 ms
8 jnb01s07-in-f14.1e100.net (216.58.223.14) 23.982 ms 24.865 ms 25.746 ms

Thanks... Those results do look a tad higher than normal. Would you mind pinging bras.afrihost.com please.
 

AfriGenie

Afrihost
Company Rep
Joined
Oct 9, 2014
Messages
7,266

savage

Expert Member
Joined
Aug 11, 2003
Messages
2,922
I'm not sure if that is what's happening... Could you PM me your DSL username please, I want to go through the logs quickly.

That's where you are mistaken. That is, EXACTLY, what IS happening - each, and every, single night.
 

roadcat

Expert Member
Joined
Mar 23, 2006
Messages
2,453
I was overseas last week so missed the issues/upgrades/trauma etc.

What I can say is my one son accidentally uninstalled Rainbow Six Siege and I had to re-download the 40Gb from around 15:00 yesterday. It ran flat out until it was complete, a constant 3.6mb/s (40mb unshaped line). This was during the South's "witching hours" as well i.e. 18:00+. So all good here :)

One thing - I still see websites picking me up as being in the Netherlands? Still not geo-fixed?
 
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